Tek-Collect Incorporated

Our Client, *** *** in *** *** placed the account for *** *** with TekCollect on November 17, We have suspended this account and temporarily removed it from collections, while we investigate this matterOur first contact with *** *** regarding *** ***'s complaint
was inconclusive*** *** stated that they did not show a record of the paymentWe have asked them to check again and to check with other locations and with ***s Corporate Headquarters in *** ***I shall follow up with the Revdex.com once I have concluded our investigationThank you, *** *** COO phone ###-###-#### email ***

Yesterday, December 22, we contacted *** *** concerning your
complaint*** *** in turn contacted ChexSystems and had this report deleted
from their files
I am send a letter to the consumer to confirm thisPlease see the file attachmentChet G*** *** telephone ###-###-#### email
***

Yesterday, we contacted the creditor *** * *** concerning the consumer's complaint and we forwarded to *** * the evidence providedToday, *** * responded and asked TekCollect to close and return this accountWe have removed it from our database and closed our fileThe
consumer will not receive any further contact from TekCollect regarding this account*** *** ***, email phone ###-###-####

I have not got letter at all! I have live at *** *** *** ** *** ** since 2010/I check my mail daily! I get my light bill,car payment,insurance,ATT, ect so why didn't I get the "letter" they "sent"?
Regards,
*** ***

The creditor *** Credit Union, charged off the consumer's account and then on 08/27/2014, they placed it with TekCollectTekCollect sent the consumer letter concering this account on 08/29/2014, 09/28/2014, 10/13/and 11/12/These letters were sent to the consumer at
*** *** ***, Bartow, Florida Since that time we have made many calls to the consumer without contactOur database shows that we have never had verbal contact with the consumer nor have we received any written disputesToday, we have notified Experian, Equifax and Transunion that the consumer disputes the accountWe will review this dispute directly with the creditor, *** Credit Union and request validation of the debtOnce we complete our investigation, we will follow up with the Bureau and the consumer and provide the validation of the debt and the results of what we learned concerning this matter from the creditor Chet G***, COO, phone *** *** email c***@tekcollect.com

The creditor, *** *** *** reported the account paid in full to TekCollect on May 28, Our file on this account is closed now and all activity has been stopped.*** *** Phone ###-###-#### email ***

Our Manager, Tharron W*** will call the consumer todayI have notified our telecommunications staff about the consumer's problem with our inbound phone linesThis account has been in our database since 08/10/2017, when the creditor *** Dermatology Clinic placed the account for
collection. It should be noted that TekCollect sent four letters concerning this matter to the consumer's address *** *** Street, Council Bluffs IA 51501during the months of August and September Chet G***, COO, phone *** *** ***, email cg***@tekcollect

We have followed up with the creditor for the additional documentation that I described in my response to the consumer’s complaintBased upon the creditor’s responses, we are closing out this account and we will delete it from the consumer’s credit files todayIt usually takes to business days for this report to be completely removed from a consumer’s credit filesOur decision was based upon the age of this accountOur investigation determined that the debt was out of statute and beyond the age of obsolescence. Our file on this matter is now closedThank you, Chet G*** *** ***

I have attached documents from the creditor, *** *** confirming the validity of this debt*** *** placed this account with TekCollect on 01/16/We sent letters to Mr*** concerning this debt on these dates: 01/16/2012, 02/15/2012, 03/01/and 03/31/Each letter was sent
to *** *** *** *** *** ** *** Chet G***, ***, telephone ###-###-#### email***

On July 7, our agent ran deletions with Transunion, Experian and EquifaxOn July 26, our agent called all three credit reporting agencies to determine the status of this account on the consumer's credit filesWe found that this account had been deleted from Transunion and Experian but
it still remained on the consumer's credit files with EquifaxThe party that we spoke with at Equifax gave our agent some misinformation concerning why this had happenedI spoke with the consumer about this matter on July and July Yesterday, our agent contacted Equifax again and we discovered that the consumer had filed a dispute directly with Equifax. This is what caused the account not to be deletedWe then found that dispute with the help of Equifax and we ran another deletion at that timeIt usually takes to business days for the deletion to clear the account that was reported

Today, due to the age of this account, we have closed and returned it to the creditor, *** * *** Physical Therapy, Los Angeles CAOur agent notified Experian, Equifax and Transunion to delete this account from the consumer's credit filesIt should be completely removed within to
business daysOur file shows that the creditor placed this account with TekCollect on 10/25/We first reported this account to Experian, Equifax and Transunion on 01/02/TekCollect sent notices to the consumer concerning this account on these dates at the *** *** Drive address: 10/25/2011, 11/14/and 12/24/*** * *** have not reported this account paid to TekCollectChet G*** COO, phone ###-###-#### email c***@tekcollect.com

We have notified ***, *** and *** to delete this account from the consumer's credit filesThe deletions were run todayOur database shows conversations with the consumer, where he requested a letter confirming that the account was paid, which we sent to him on 05/10/
*** *** COO, phone ###-###-####, email ***

as you requested it is showing on my credit report as *** *** acct# ***This is not my account and I do not owe any money for any bill and want it removed from my credit reports
Regards,
*** ***

Today, our agent notified Experian, Equifax and Transunion that this account was paid in fullThis should be corrected within to business daysWe appreciate the consumer bringing this matter to our attentionChet G***, ***, phone ###-###-#### ***

Our database shows that the consumer paid this account in full in the amount of $404.30 on July 15, I have attached a copy of a paid letter for the consumerA signed hard copy of this letter is being sent to the consumer todayOur agent notified Experian, Equifax and Transunion today that this account is paid in fullChet G***, COO, phone 495-1406, email cg***@tekcollect.com

We are pulling copies of the letters that we sent to Mr*** and we will forward them to the Revdex.comThis complaint is simply invalidThe creditor has every right to place an unpaid account for collection and to have the unpaid debt reported to the credit bureausOnce we received this complaint, we took the account out of collections and reported it as disputed to Experian, Equifax and Transunion to comply with Federal RegulationsIf Mr*** does pay the creditor, we will report the debt paid to Experian, Equifax and Transunion at that time*** *** ***, *** Phone ###-###-####

On March 6, 2018, the consumer called our office and spoke with our agent concerning this account for the creditor, Middle Tennessee Electric Membership CorpAt that time, the consumer made an ACH payment in the amount of $This paid the account in fullThe account was placed with
TekCollect by the creditor on November 30, TekCollect will be deleting this account from the consumer's credit files with Experian, Equifax and Transunion on March 19, TekCollect holds the account for business days after to payment is made to ensure that there are no reversals before we process a deletion with the credit bureausChet G***, COO, phone ###-###-#### email cg***@tekcollect.com

We will notify all credit reporting agencies today to delete this account from the consumer's credit filesThis account should be completely removed within to business daysI apologize to the consumerChet G*** ***, telephone ###-###-#### email ***

I paid copays that were due and insurance information was faxed to practice where services were renderedI have received no bill from the biller since documentation of insurance payments was provided Tek collect needs to update records by contacting Chiropractic officeAlso my address that is listed is incorrect I live in *** *** *** not *** *** Thank you and I hope this issue can be resolved because it reflects incorrect information
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID #####3 and find that this resolution is satisfactory to meWe are going to give it a try for daysThe rep that called me was polite and took the matter personally
Regards,
*** ***