Tek-Collect Incorporated

Today, we closed this account and returned it to the Practice. Our agent notified Experian, Equifax and  Transunion to delete this from the consumer's credit files. Chet Groff, COO, phone 614 495-1406 email [redacted]@tekcollect.com

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I appreciate their strong effort to follow the paper trail and handle this situation in a fast and efficient matter. 
Regards, [redacted]

On 09/01/2016, we sent validation of the debt, that was provided to us by the creditor, [redacted] to the consumer. After reviewing these documents, however, we have closed out this account and returned it to the creditor, [redacted]. The validation that [redacted] provided to...

TekCollect for the consumer's dispute did not match the amount that [redacted] placed for collection. Due to  this discrepancy, we have closed the account. A  letter confirming this will be sent to the consumer. Our file on this matter is closed. TekCollect did not make a report to any credit reporting agency concerning this account. Chet G[redacted], phone ###-###-#### email [redacted]

Called? If you say so If I called then I would know about this account!!!. I'll I'm asking is for a LETTER stating this information!!!!!!!!!!! If they can not be an adult and make this happen then I will get a lawyer PERIOD!! I never said if I would not pay it IF I owe it BUT I WANT A LETTER!!!!!! Good Day!
Regards,
[redacted]

[redacted] appears to be mistaken. There are over $6,899 in collections. Some of these accounts, they cancelled instead of posting paid. Our Manager of Client Services will call them to discuss this matter and try work out an equitable solution. Once this is done, I shall follow up...

and respond to the Revdex.com.

At TekCollect, we value our relationships with our clients. It is our desire to provide Best in Class service and accommodate our clients.   Our representative sold a standard fee for service program (simple upfront fee per account placed) to [redacted] on 11/04/2016. [redacted] has since paid TekCollect the full system price for a block of accounts.   TekCollect offers our clients integration through Quickbooks desktop software. Some reconfiguration was required in order to set up [redacted] as they were using the online version of Quickbooks. [redacted] was able to begin placing accounts on 01/03/2017. This delay was the result of the difficulty in getting responses from Ms. [redacted]. Only two persons at TekCollect have had conversations with Ms. [redacted], our sales rep and a client services rep.   On 12/29/2017, a TekCollect client services rep during a phone call, attempted to give Ms. [redacted] a tutorial of our online client portal, so that Ms. [redacted] would be able to navigate the site, access the available reports, post payments to their accounts and update account status to maintain compliance with State and Federal Laws. During that call our client services rep was unable to give Ms. [redacted] any instructions concerning the website as Ms. [redacted] only wanted to discuss file transmissions, an issue that was already resolved. When our client services rep asked Ms. [redacted] about setting up other users and passwords for [redacted] employees, Ms. [redacted] avoided the question and continued on about transmitting files. Unable to assist with file transmissions, the rep referred Ms. [redacted] to our File Import Specialist. All that was accomplished during this call was setting a user ID and a password.   On 01/11/2017, a [redacted] employee contacted TekCollect client services about cancelling an account that was paid. Our Client Services rep noted that no tutorial for our website had been given to anyone at [redacted], including Ms. [redacted], proceeded to give the [redacted] employee instructions on how to navigate our website. This included reviewing the available reports, demonstrating how to properly post payment and adjustments, and how to update the status of their accounts. These functions are critical (for legal and compliance matters) to using the TekCollect service and to fully taking advantage its benefits. In the course of this transaction, our client services rep did assist the [redacted] employee with logging onto our website.   On 01/24/2017, we received an email, addressed to our data import group, from Ms. [redacted] requesting termination of our services. This was forwarded to our client services manager, who called and left a message for Ms. [redacted] and then sent her an email along with her points of contact.  Our Client Services Manager received no response to the email or to that call. She made several other calls to Ms. [redacted], all with no response. With the exception of the phone call between Ms. [redacted] and our client services rep earlier all communications between TekCollect staff and Ms. [redacted] have been emails from Ms. [redacted] to our file importer.   On 01/27/2017, our Client Services Manager called for Ms. [redacted] and spoke with Marcia Leigh there who identified herself as the Accountant. In course of that call, we negotiated a preliminary settlement agreement. This, however, was never finalized.   On 02/11/2017, the sales rep who sold our service called Ms. [redacted] as we had received another file of accounts from [redacted]. At that time, our rep asked Ms. [redacted] if she wanted the accounts entered into our database and to be worked. Ms. [redacted] responded yes. Our sales rep then addressed Ms. [redacted]’s complaints and offered another attempt at settling this matter. Ms. [redacted] said that she would be willing to do this but that she wanted to speak with someone higher up in the organization. To that end, our sales rep arranged a call with Ms. [redacted] and TekCollect’s president. After a couple of unsuccessful attempts to contact Ms. [redacted], a date and time was established for a call. When our sales rep and president called Ms. [redacted], they were told that she was in a meeting and unavailable. They attempted to contact Ms. [redacted] on multiple occasions, all with the same result.   TekCollect is very interested in resolving this matter with [redacted].      Chet G[redacted] phone ###-###-#### email [redacted]

The creditor, [redacted], placed the consumer's account with TekCollect on 04/21/2015. On 07/07/2015, the consumer disputed the debt with one of our agents during a telephone conversation. At that time, we placed a temporary hold on this account, while we retrieved evidence from the...

creditor. I have attached that information, which we sent via USPS to the consumer on 07/15/2015. After reviewing this evidence, we are going back to the creditor for additional information, an itemization of the charges, the actual date of delinquency and any additional transactions applied to this account. Once we have this information, we shall provide it to the Revdex.com and to the consumer. Chet G[redacted], Phone ###-###-####, Email [redacted]

As I previously stated, we sent 4 letters to Mr. [redacted] at his [redacted]. Our systems are fully automated and all transactions letters, telephone calls and skip tracing are date and time stamped into our database for each consumer record. Reporting unpaid, delinquent accounts to the credit bureaus is completely legitimate. It appears that Mr. [redacted] for whatever reason ignored the mail that we sent to him regarding this account. Paying one's debts is every person's responsibility. Moreover, the creditor advised us that prior to placing this account with TekCollect, they sent bills to Mr. [redacted] and correspondence concerning this debt. Mr. [redacted]' claims are spurious. If he pays the debt, we will report it paid to the credit bureaus. This is a legitimate debt and it should be paid. He received services from [redacted]  [redacted] for which he did not pay. [redacted] email [redacted] telephone ###-###-####

The creditor, Allegany College of Maryland placed this account with TekCollect on 06/09/2011. Since 03/26/2014, the consumer has contacted our office 4 times making promises to pay and not following through on them. When she spoke with [redacted] recently, it was because she had previously called us...

stating that she would be getting a loan to pay off this debt. During this most recent conversation with [redacted], when he asked her about that loan, the consumer told him that she used that money for another purpose. At that point, [redacted] asked the consumer what she could do about this account and how much she could pay in an effort to start a negotiation. The consumer would make no offer and eventually hung up. If the consumer is serious about resolving this account, she may contact me and I will try to set up reasonable arrangements with her. [redacted], COO, phone ###-###-####, extension [redacted], email [redacted]

Today, we closed the consumer's account and notified [redacted] and [redacted] to delete it from his credit files. [redacted], phone ###-###-####

The creditor, [redacted], placed an account for [redacted] in the amount of $238.66 on 06/19/2014 with TekCollect. Our database shows that we did have conversations with [redacted] concerning this account. On July 10,2014, [redacted] advised us that the...

creditor was rebilling insurance. He said that due to this, he was uncertain of the amount owed. On August 28, 2014, we called [redacted] and he was not in. Our agent left a message for him at that time. On 11/13/2014, we called [redacted] to follow up on this matter and he advised us that his insurance carrier, [redacted] was supposed to have had the creditor rebill them for these services. At that point, [redacted] asked our agent for our company information stating that he would be filing a complaint. Since receiving this complaint from the Revdex.com, we contacted the creditor to get copies of validation of this debt. At this point, we have not received it. Consequently, we are closing and returning this account to the creditor. Moreover, today our agent notified the credit bureaus, Experian, Equifax and Transunion to delete our report concerning this account from [redacted]'s credit files. This will be completely removed from his credit files within 4 to 5 business days. In [redacted]'s complaint to the Revdex.com, he references another account with this creditor in the amount of $3,070. We cannot assist him in this matter as this account was not placed with TekCollect by [redacted]. If he needs information concerning this account, he should contact the creditor directly.[redacted] will receive no further contact from TekCollect concerning the account placed in the amount of $238.66, as our file on this is now closed. If he  feels that he has been damaged, he should direct any further communications  to party where the debt was created, [redacted]. 
[redacted] telephone ###-###-#### [redacted]

I reviewed the response made by the business in reference to complaint ID [redacted] The solution is acceptable to me. But I need to make sure the incorrect records are removed from my credit report. So far, nothing has happened. The records are still there.
Regards, [redacted]

Today, our agent notified Experian,  Equifax and Transunion to delete this from the consumer's credit files. This should be completely removed within 4 to 5 business days. The account that we reported to these three reporting agencies was under a different last name and for a person residing in...

a Midwestern state. The names though similar a spelled differently. The addresses are completely different. We will be calling all three credit reporting agencies about this matter. I apologize to the consumer. Chet G[redacted]r, Phone ###-###-#### email [redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

We are unable to make a match to the name [redacted] at the address given in the complaint in our database. Please ask the consumer to provide the account number that would be shown for this account on her credit report, so that we may assist her. If it might be listed under a former name, that...

information too would be helpful. If the creditor is shown on the credit  report, please ask for that as well. If this is not Ms. [redacted]' account, we will delete the report from the credit bureaus once we locate the account. On the other hand, if this appears to be her account, we will contact the creditor and provide her with validation of the debt. Thank you,Chet G[redacted], [redacted] telephone ###-###-#### email [redacted]

TekCollect has suspended this account and temporarily removed it from Collections, while we get copies of the documents from [redacted], supporting their claim in this matter with consumer. Once we have this information, we will furnish copies to the Revdex.com and forward copies via USPS to the consumer. No...

report has yet been made by TekCollect concerning this account to Experian, Equifax or Transunion. If the consumer pays the account upon receiving the documents from [redacted], it will not be reported against the consumer's credit files. Chet G[redacted], phone ###-###-#### email [redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]

On February 4, 2015, [redacted]l called TekCollect and instructed us to delete the report for this account from the consumer's credit files. On that same day, we notified Transunion, Equifax and Experian to delete this from the consumer's files. This usually takes 4 to 5 business days to...

complete. Yesterday, we contacted each of these credit reporting agencies and confirmed that this account has been removed from the consumer's credit files. This was the only time that we were contacted by the creditor. The creditor advised us that they had made a deal with the consumer that if the debt was paid, they would direct TekCollect to remove the report from the consumer's credit files. [redacted]l reported the account paid on 01/30/2015.[redacted] Phone ###-###-####

On February 15, 2018 at 02:32 PM we spoke with the consumer and took payment in full via credit card, which we posted to the consumer's accounts. Once the payment clears, we will delete this account from the consumer's credit files. Chet G[redacted], COO, phone 614 495-1406 email cgr[redacted]@tekCollect.com

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me and will be watching my credit report to make sure the correction has been made.  
Regards, [redacted]