Tek-Collect Incorporated

On February 15, 2018 at 02:32 PM we spoke with the consumer and took payment in full via credit card, which we posted to the consumer's accounts. Once the payment clears, we will delete this account from the consumer's credit files. Chet G***, COO, phone 614 495-1406 email cgr***@tekCollect.com

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

We are closing this account today and settling it for the $that consumer paid per the original arrangement she made with our agentBoth the manager and the second agent who spoke with consumer will be counseled on this matterThey should not have reneged on that original agreementToday, we have notified Experian, Equifax and Transunion to delete this account from the consumer's credit filesIt should be completely removed within to business days.Chet G [redacted] ***, phone ###-###-#### email [redacted]

The consumer is mistakenAttached are copies of TekCollect's Florida Collection Licenses both consumer and commercialThese licenses are valid through December 31, Chet G***, COO, phone ###-###-#### email cg***@tekcollect.com

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me. Regards, [redacted]

The creditor, Allegany College of Maryland placed this account with TekCollect on 06/09/2011. Since 03/26/2014, the consumer has contacted our office 4 times making promises to pay and not following through on them. When she spoke with [redacted] recently, it was because she had previously called us... stating that she would be getting a loan to pay off this debt. During this most recent conversation with [redacted] ***, when he asked her about that loan, the consumer told him that she used that money for another purpose. At that point, [redacted] asked the consumer what she could do about this account and how much she could pay in an effort to start a negotiation. The consumer would make no offer and eventually hung up. If the consumer is serious about resolving this account, she may contact me and I will try to set up reasonable arrangements with her. [redacted] ***, COO, phone ###-###-####, extension ***, email [redacted]

After further consideration, we are deleting this account from the consumer’s credit filesWe are closing and returning the account to the creditorOur compliance officer has informed us that this account should not have been placed into collectionThank you,

Today, our agent notified Experian, Equifax and Transunion to delete this account from the consumer's credit filesChet G*** COO, phone 495-email ***@tekcollect.com

Today, our agent notified Transunion, Experian and Equifax to delete our report concerning this account from the consumer's credit filesThis should be completely removed within to business daysOur Collection Manager will also be sending a letter to the consumer confirming that this has been
doneThank you for bringing this to my attention*** ***, COO, email phone ###-###-####

This brings to light a more serious problemThis is my daughter's billShe is on my insurance but with her being years old she is responsible for her own billsI have never been to that dentist with her nor have signed anything stating I was responsible for what the insurance ddnt paythe dentist only had my ss# that my daughter provided so they could put the claim into the insurance You will need to get this off my credit bureau immediately

We only deleted the dual report on this account with EquifaxNow Equifax, Experian and Transunion correctly show this account as a paid collectionThe consumer's creditor, *** *** ***r, placed this account into collection with TekCollect on July 21, The original date of service on this account was March 1, The consumer finally paid the creditor on February 1, and the creditor reported that payment to TekCollect February 15, Under the Fair Credit Reporting Act, we are required to report the account paid not delete itChet G*** *** Phone ###-###-#### email ***

We have no settlement authority in our arrangement with the creditor, *** * *** Funeral Homes. Our agent did confirm creditor that this debt was settled directly with them and the creditor confirmed the payment on 04/2/It should be noted that this debt was
incurred 03/23/Today our agent has notified Experian, Equifax and Transunion to delete this account from the consumer's credit files. Chet G*** COO, phone ###-###-#### email ***@tekcollect.com

On 08/29/2017, the creditor, ***, a Bank, in Steelville Missouri placed this account with TekCollect in the consumer's nameAlong ***'s internal account number, they provided the following information with the account: consumer's name, address, social security number, date of birth and
account balanceOn 02/07/2018, the consumer spoke with our agent and told us that he had had a joint account with *** along with his mother and that his mother had included this account in her bankruptcyThe consumer stated that he would fax to us copies of the bankruptcy documentsWe them suspended the accountOn 02/082018, we received the copies of the bankruptcy documents from the consumerAt that time, we closed the account and we then deleted it from the consumer's credit files with Experian, Equifax and TransunionWe are investigating this matter and have contacted the Creditor *** to review this and to see copies of the documents that created the debtChet G*** COO, phone *** *** *** email c***@tekcollect.com

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards, *** ***

Today we closed out this account and notified Experian, Equifax and Transunion to delete this account from the consumer's credit filesThis should be completely removed from the consumer's credit files within to business days

Today, our agent notified Experian and Equifax to delete this account from the consumer's credit filesIt should be completely removed within to business daysChet G*** ***, phone ###-###-#### email ***

The creditor, *** *** * *** *** placed the account for the consumer with TekCollect on 07/2/The service date for the services rendered on this account shows as 03/04/Due to the age of this account it is out of statute*** has a year statute of limitation on
written contractsEven though the debt is out statute and the consumer may not be sued, the debt is still owed and may be reported to the credit bureaus for up to yearsI am including a link from the Federal Trade Commission concerning time barred debthttp://www.consumer.ftc.gov/articles/0117-time-barred-debts I encourage the consumer to read it as it makes several important points very clear, in particular not paying debts that are owedWe are contacting the creditor to retrieve copies of their documents which validate the debtWe will forward them to both the Revdex.com and to consumerChet G***, *** telephone ###-###-#### email ***

We have reached and accommodation with ***Yesterday, we closed and returned all of their accounts and sent them a check for $as a refundIf you have questions concerning this or need more information, please contact me directlyThank you,

TekCollect did not place *** *** into collectionsWe are a collection agencyThe party that placed *** *** into collections was the creditor, *** *** *** ** *** *** ***After receiving the complaint filed by *** *** with the Revdex.com, we contacted *** regarding the account for *** *** on 11/13/That account was *** ID######in the amount of $At that time, we informed *** of the dispute and that *** *** stated that it was not owedWe requested confirmation of the status of the account and asked if *** showed that it was paidWe also advised *** that if they still showed this account due and outstanding, we would need validation from them in order to share this with *** *** did not respond to this requestAs a result, we closed and returned this account to *** and notified Experian, Equifax and Transunion to delete our report for this account from *** ***'s credit filesThe day after we deleted this from the credit bureaus, *** reported to us that this account is in fact paidThis account has now been resolved*** *** also mentioned another account in the amount of $3,At that time, this account had not yet been placed by *** with TekCollectSince our last response to the Revdex.com concerning *** ***'s complaint, *** has placed this account with TekCollectWe sincerely want to assist *** ***To that end, we will contact *** *** and forward to him a copy of the statement provided to us by *** for these chargesIf *** *** has insurance coverage available to cover these charges, we will try to assist him to get *** to bill the insurance carriers*** *** *** telephone ###-###-#### email***

On 04/28/2016, the creditor *** Energy, Louisville, Colorado, placed this account in the name of the consumer with TekCollect in the amount of $11,On 05/10/2016, the consumer disputed the debt claiming that it was paidAs proof, the consumer provided a copy of invoice #*** dated
01/27/showing a zero balance and stamped paid*** nad provided the consumer with this invoice and a form for the consumer to file a tax credit with the State of New Hampshireon 05/13/2016, TekCollect submitted a written response and provided additional documents from ***, which included a copy of their invoice #***The invoice shows that the installation date and then two remittances from the consumerThe first is the consumer's check #*** in the amount of $22,dated 02/17/2015, on which the consumer stopped paymentThe consumer notified *** that his checkbook had been lost when his wife's pocketbook had been stolenOn 03/17/2015, the consumer replaced check #*** with check #*** in the amount of $22,424.43. This left an outstanding balance on the account of $11,Which the consumer has not paidOn November 25, 2015, *** sent the consumer a letter and another invoice for the outstanding balance on the account. The consumer refused delivery and marked the envelope "return to sender." I have attached files with documentationIf need be, I can also provide the Bureau with additional copies of correspondence including copies of emails between the consumer and ***The consumer owes this debt and if the consumer does not pay it, it will continue to be reported against his credit files with Experian, Equifax and TransunionThe consumer should also be aware that the creditor may take the option of bringing litigation against him to recover the debtOur agent spoke with the consumer concerning this debt yesterday and did go over the invoice, the payment transactions and the dates with the consumerThe consumer told our agent that he would check with the company that provided the financing and get back with her on this matterI recommend that the consumer contact our agent and work to resolve this matter and make arrangements to retire this debtChet G***, COO, Phone ###-###-####, email ***@tekcollect.com