Terminix

Lied about the price, keep billing me for what I do not owe, and will not return phone calls or emails
I signed up with Terminix for service several months agoI was quoted $plus tax which would be for three monthsThen, I would be billed in months for the same amountA month later, I received a bill for $I called and they told me the initial $plus tax was for one month only because it was a set up feeI was never told that on the phone when I set up the serviceI have called this place twice since then and they said that they had to escalate the call to someone else and I would have a return phone callNo one ever calls back or responds to my emails

Terminix didn't provide fumigation described in contract after it was recommended by the inspector Instead, Terminix cancelled the contract
On 1/5/2015, I entered into an authorized agreement with Terminix (Contract #: ***) Per the agreement, I paid $on my *** *** *** (initial fee of $1,dollars for the drywood termite plan, $for the termite inspection and protection plan, and $for a residential outside pest control plan minus a $discount The contract had a renewal charge of $for the drywood termite plan and $for the termite inspection and protection plan both paid for using my *** *** *** I paid this service charge annually for the last two years with the drywood termite service charge increasing to $in Payment was made using my *** *** *** Services provided by Terminix included an annual inspection During the last annual inspection on February 24th, 2017, the service technician stated that my h

Terminix - Largo collected unauthorized payment
Terminix of Largo collected an unauthorized payment of $from my VISA account for annual service I did not sifor, or agree to, for the remainder of FYThe unsolicited unauthorized charge occurred on March 31, 2016, and attempts to contact and/or have the charge expunged have been evasively handled or ignored by local and national Terminix account representativesTo avoid further pilferage of my account I have filed a fraudulent charge action with my creditor and have flagged Terminix as a fraudulent, high-risk perpetrator

misused my electronic signature automatically drafting payments from my checking acct and sending me an emailed contract for an agreement I DID NOT agree to for over 1,000$ I did not agree toThe technicians left dead rats and insulation wires strewn on a large area of my yardNo one showed up to complete the job and no one will call me backI have had to hire an attorney since 3000$ was charged to Servicemaster the credit for TerminixI requested on occasions my money be refunded and yet even after a voicemail no money has been refunded to my checking account and though I have requested the contract added to my electronic signature be cancelled it has not and the one call from a manager he says they completed all my work except vent covers I had to retain an attorney to help because no one from Terminix or servicemaster will take the charges off that I never authorizedMisuse of electronic signature and long standing Terminix reputation

*** He took my money $ No Service No Aggrement with ***
Took the Money Con

Technician was late by over an hourThen did not come to do service because he was not trained to spray for fleas
Two weeks prior to date, I made my appointment to spray for fleasI called the day of service to confirm they were comingI was told I was confirmedThe technician did not come at the agreed timeI called and was told I'd have to wait another hours to hours more because the Technician, Jamal was behindI waited another hours and then received a call from JamalI was told he was not trained to spray for fleas and that he could not do itHe tried to reach a Manager to see what to do, but no one answered I spend a total of hours waiting for a technician and instead I was left to fight off fleas for another night, there be no accountability with management on how shabby their customer service is and felt completely disgusted with the entire affair

Payed Terminix $1,to eliminate home termitesThe fans caused cercate breaker to stop not allowing circulation of Gas through entire home
Contract#***.On Dec 21st/terminix company crew tented my home.They used three one for exhaust large fans to circulate Vikan Gas throughout home.Pls note I told the Rep Mr.*** *** that came out on Nov 7th/to do the survey that the home was old blt in After he told me there process he asked me about payment,I asked how much he stated $1,I said what percentage do I pay half nowHe said the full amount.He said the company has a GOOD reputation.I paid him in full.the home was to be covered on Nov 21th/He called me later to change it earlier date a day before thanksgiving I told him no because of thanksgiving! then the date was to be Nov29th.I realized all the things I had to do getting the surrounding trees and bushes especially cactus plants he said needed removed so I called him to ask for a better dat

09/used Terminix for mice problem cost $3,174.86, plan #XXXX-XXXXXXXX Nearly a year later, still have mice infestation and getting no service
09/2015- ***r w/ Terminix Lansing serviced house and garage for mice infestation to include sealing house and placing bait traps A year service agreement was signed, exclusion plan #XXXX-XXXXXXXX in which Terminix would return to service any further issues regarding mice infestation *** advised us to allow days for the bait traps to take effect After days, still had mice *** returned and refilled bait traps, and told us to allow days for traps to take effect In January, still saw live mice in garage, contacted *** again *** advised we were actually not in his service area and the plan had been turned over to Terminix Galesburg, MI I attempted contacting local office, but had difficulty getting a customer service representativeI finally contacted the national service numberOn 05/02/***

Terminix has refused to refund my $charged to my cc before any service was ever performed, despite cancelling within daysFive requests!!
I asked for a Terminix bedbug inspection which occurred on August I agreed to an $contractLater that day I found a service that was considerably less expensiveI cancelled my contract within hours by email and a day later by dropping off a hard copy to the Redding officeThe office was closed so I stuck it in the door and took a photo I followed that with a telephone call to corporate on Sunday, August 5th and again on Monday August 6thIn the original email I thanked the inspector and offered to pay a fee for his time in inspecting my homeMy credit card was charged the full $on Friday August 3rd, before any service was even scheduledI began to make calls to Corporate requesting my refund to my card on Tuesday August 7thI have been told repeatedly that this refund must be handled by the local office, not c

We have never had termites until last yearWe paid Terminex for their serviceThey put about bait stations out and sprayed for termitesA year later, my father was deciding not to pay the $per year out of budget concernsHe was told if he did not pay the $per year, then Terminex would remove all the bait stationsThis is a buyer beware situation, as something this important was not communicated directlyAt no time did the salesman, or the installer say "You must pay $per year, as we are only leasing this to you"At no time was it disclosed that we had to continue paying them yearly or they would remove the entire systemIt was just something we did not expect, to pay such a high cost of $and to have to pay $per year, or have all removedThis was our mistake thinking we actually purchased a productThis leaves a very bad taste in our mouths and we will let everyone know about thisbuyer bewareYou cannot trust anything or anyoneAlso, how do you get an A- with negative reviews and positive?

Contacted Terminix to transfer service to our new homeRequested outside termite treatmentOn 6/24/employee *** shows up and caused damagescontacted manager *** and treated rudely and unprofessional.Explained to manager *** and regional manager *** we are not satisfied and want bill and contract terminatedReceived $bill, cannot get return call from *** or anyone at Terminix
Damages to my home:
Steps around pool ripped up and broken, left all over yard
*** drove work truck all over lawn completely around house damaging yard, sprinkler heads and sprinkler lines
Drilled holes into concrete driveway along garage dowere not notified of this and would never had agreed to it
Left everything around perimeter of house I.Eladder, water hose.....tossed in yard and left
Was told by *** damages would be taken care of and would not owe for unsatisfactory service, now receiving $ terminix invoice and cannot get any return phone calls***'s number di

Have bait stations at house, received two letters in June of stating new stations to be installed, (new and improved)have been trying to get stations changed since June I have made many calls to customer service and have been promised many times a service techis scheduled to come to my houseOn some occasions on promised date of techI have seen him drive by without stoppingI have been a customer of Terminix since and have paid contract on time over all these yearsPlease help me get Terminix to my house to change bait stations
Product_Or_Service:
Account_Number: ***

Terminix is charging me for a job that has not been completed
In March of I began hearing rodents in the walls and ceiling of my houseAlready being a terminix customer, I decided to choose them instead of a smaller business because I thought they would be reliable On 3/25/I met with Mr*** *** about the noises I been hearing*** confirmed that I had a Rodents problemI signed a contract to have exclusion work done on my house and paid $in taxesThe work was then scheduled to be done on 4/9/All technicians showed up but the work was not completedOne technician stayed behind to communicate the work that had been completedHe informed me he has to order special cages for the remaining ventilation ductsWe set an appointment for 4/18/for the work to be completed, and to have the attic sanitized4/18/no one showedI called back later in May to discuss my displeasure, to have someone come finish the job, and we could still hear roden

I called Terminix to get a quote for treatment and got a person by the name of Jose on the phoneHe gave me all the info on how much it would cost and I was fine with thatBut when I told him I would like to get other estimates he ended up getting a attitudeAnd basically was like since you don't want to make an appointment now I don't want to talk to you any more and thank you for callingThere was no I understand and if you would like I could do a followup to see if you would still like to do business or anythingSo I called *** and yes I will end up paying a bit more but the representative at *** was very nice and wasn't pushy so I went with themWill never call Terminix again that this guy giving me a attitudeI'm really looking for a corporate number to give them a piece of my mind

My pest issue has worsened after hiring Terminix
I am very disappointed that my pest issue has worsened since hiring Terminix in AugustI initially had a minor ant problem that is now far more noticeable than anything previouslyTerminix staff are friendly and have come out routinely to spray additional times since my first service visitsTechnicians used spray and granular bait to "kill" the antsI was told after my very first visit in August to expect more activity and then the ant population will significant subside
I can say that the exact opposite has happenedThere has been a rapid increase in activity and the number of ants, including several nests that populated over the last two monthsIt feels that what Terminix was giving the ants actually made them more resilient and reproduce even faster
I have had a handful of additional service calls to no avail, the situation remains unchangedI asked what the technicians can do differently if ant traps could be place

On more than several occasions over the past two months, I have received sales/solicitation calls from Terminix (925.737.4188) at my place of employmentI told the rep over and over that I am not interested, stop calling and remove me from the listWith today's call, the rep advised me that I was on one list last month which I was removed from, but I made a different list he needed to take me off of Irregardless, I should have been permanently removed from anything and everything from my first initial requestThis is the primary reason I have ***

We paid the bill months and week into the service and they only want to reimburse us half the amount, months of service
On July 7, my husband called Termixix to pay the full bill of $as he thought it was for last years bill, it was not it was for this year starting end of April He canceled the service and they only reimbursed us half the money in the amount of $on July 13, the total bill was $ I had to call them to on July 8, to tell them they had to reimburse me or they would have kept the full amount I do not understand why I have to pay months of service when we were months and week into the service If they wanted to take a full months I could see that but not months The main number states I need to talk to a "manager" from Windsor but I have left now two messages and that this is not acceptable and they can only take a message for them to call me As of today, July 15, I still have no call back to discuss this mat

English is not my first languageThis company is the worst, cero stars, dont use itThey came to my house to inspect for termites, in miami, around June 8, they sold me the tenting, my roof is a little difficult but hey said they could do it (well of course because they sold me the tenting, gave me the date for days after, and charged my credit card, immediately not days later) I have proof of everything including pictures of the service date posted by them in my online accountDuring that time I called twice to confirm, they confirmed and even brought me the bags the Monday before the date that was Thursday the Because they confirmed I hired and Paid for securityOn Wednesday nobody from that company had called me to tell me the time of the tentingAt pm I called them I they told me they could not do it because my roof was very difficult, but they could do it August the (is my roof difficult or not?)They had not intention of letting me know about the cancelation, and I was here with all my things in the bags (they gave me), in boxes, paid for security and I lost dollars, ready to pay for a hotel, almost paidI have called the manager several time to ask him to refund my money back ( I am paying interest) and nothing, today I filed a dispute with the credit card, going to file a complain with the attorney general, also here if possible

I am a customer of Alterra Pest control for more than few months nowAt the time of signing up the service, I have been given a phone number of XXX-XXX-XXXX to report any pest activity at my placeI have been trying to reach them by calling this number for last weeks and keep getting a voicemailAll my attempts to talk to a real person are unsuccessfulAt this point, the service I have enrolled to and paying for is useless
Product_Or_Service: Pest Control

The Midlothian, VA Terminix Branch (804) 763-5170, is not the type of business that you can depend on to tell you the truth or be dependable and is not worthy to share the (A-) Accredited Revdex.com rating from the Terminix National HQThis operation is not supervised and managed properly in resolving customer problems.This office is very difficult to get an appointment scheduledFirst Example: The Terminix inspector contacted me in January, told me he had to go on vacation so he would be stopping by for an annual inspectionI told him our inspection usually was in AprilBesides, there was snow on the ground and the pegs outside the house were not even visible for a terminite inspection
Second Example: I called Terminix on 7Feb and scheduled an appointment and they said they had an appt for Mar between3-5pmOn the day of the inspection, Mar, I called Terminix they said, "inspector has full hrs to show", inspector never showedCalled Terminix back and the scheduler "Amber" stated that the person that placed the March appointment only placed a"request for an appointment" and never scheduled an appointment that I requested
I asked to speak with the Branch Manager, but I think they put me on to speak with a Customer Relations Supervisor that did absolutely nothing to resolve the situation and didn't even reschedule my home for a new home inspection appointment
Example 3: Today Apr at 845am Sunday morning, my family and I were awoken to the knock on the front door of the Terminix Inspector (Ronald), states he is here for my annual home termite inspectionI told him, I didn't schedule an appointment for today and he said the Robo caller left a message on my home phone two days ago but there was no call on my home phone Vonage message service or my cell phone messagesHowever, there were two consecutive text messages sent from the Terminix technician stating he was on the way this morning, while we were sleeping
UNACCEPTABLE!
I usually pay to years in advance for the best guarantee Terminix offers (big mistake)
In the first year, I purchased an expensive mold and fungus treatment for my home, to include insulation and ventilation underneath my home and we still are not satisfied (having trouble with the ventilation fans underneath the home-lifetime guarantee)
In 2018, when our Terminix Best in the Industry Guarantee Warranty expires in May 2018, we will not be renewing our policyAs a consumer, you deserve better and should consider other options for home pest control for customer service because I have already started looking
Respectfully request the local Revdex.com in Richmond, VA, consider removing the (A-) rating from the Terminix Business in Midlothian,VA
Thank you for your attention