Terminix

Wichita,KS- Sales person committed to an outside treatment AND to take down ALL spiderwebs and wasp nests under the porches and under the eaves First tech treated but did not take down ALL the cobwebs and wasp nests Called Tetminix and they sent another tech out who bad mouthed the work of the first tech And then told me they only clean where they can reach from the ground with a pole Called Terminux twice more and both times they told me they would send someone out with a ladder No one called back either time
Called again and they said they don't do any work on ladders, period! I asked to talk to a manager and for a credit No credit and no call from the manager Called again, cancelled my account and still asked for a credit They said a manager would call about a credit No call from anyone Called again (my last call) and they said the regional manager would be "sent a note" to call you but they couldn't guarantee me I would get a call! Bal so, they said the Wichita, Ks manager had decided not to give a credit and wouldn't be calling me to discuss
Horrible organization Pathetic communication Service group doesn't stand behind what their sales people committed to RUN, DO NOT WALK, AWAY FROM THIS COMPANY!!!!

Unable to get rid of ants or spiders repeatedly called back and backm According to terms of Service Agreement I am to receive back my last cost of service I got told no because it was applied even though it did not work and the employee who was sick of coming out told me to get another company...so I did, The office manager said that I don't get the refund Well, their agreement says they will refund if the product does not work and it DON'T! Let us see what the Ohio Attorney Generals Office of Consumers Affairs says
Do not use.....What once was good isn't any more!

We signed an agreement on 8-5-with a written 100% guarantyOn 9-6-we cancelled for poor service and requested a full refundNothing but lies
8-15-signed an agreement for serviceCheck was demanded at that time or service would be delayed 2+ weeks if we waited for an email and credit card payment My husband believed everything the terminix employee said and we gave a check $As I suspected - all lies Terminix did not have supplies on the truckSome limited service was performedMost of what was requested was not doneTraps, removal and spraying for hornets, etcA callback for complete service was to be done in a matter of a few daysLie - took over a weekThe treatment for ants in our service showed no improvement2nd call done -- no real improvement We cancelled under the guarantythat's when the real garbage this company spews started Rosa - took the cancellation via phone and stated we could not cancel I disagreed given the written guaranty Sh

Technicians did not show up to two appointments without even calling and the problem has not been even addressed
We contacted terminix for a roach problemWe are currently trying to sell our houseWe initiated service months agoThe initial spray was somewhat efficient but the tech missed the two week follow up therefor the population had a chance to reestablish itselfThe next time he actually showed he sprayed a very small area seemingly inefficiently once again missing his week follow upThey have done nothing to make anything rightAnd they claim the money back guarantee is days even though we complained well before then

Called them to come out and quote termite control purchased the year plan was not offered the year plan Paid over $up front for the service
called and wanted to sign up just for the year plan and was promised a refund of a little over $ this has been going on for months and still no refund Called and was told the credit was showing on the account and check would be sent still no check All I want is my refund that is due me

We used Terminix Laguna Hills office to tent and fumigate our houseThey charged us $5K to do the jobOn the front end Jon the field rep was so nice and accommodatingLots of friendly banter and suchHe came by a couple of times prior to check in with usWe left the house early last Friday morning and returned late the following Monday nightWhen we came in we found broken glass on the dining room floorAnd someone had used the bathroom, which was disgustingWe had inadvertently left a half bottle of Cabernet on the kitchen counterWhen we got back the empty bottle was in the sink and one of our lawn chairs was pulled up just outside the doorThe next morning we noticed that our roof was in terrible shapeThere is entire areas where the terra-cotta tile is just destroyedWe did sign a waiver saying that there might be some damage to the roof, and Terminix was not responsible for any damageJon led us to believe that the damage would be minimal, if at allWell, the damage is extensive and will cost $4K to fixI called Jon to tell him about the damageHe had not checked in with us at all after the fumigation was completeHe answered has phone, but as soon as he realized that I had a complaint about the condition of the roof, he acted like his signal was going away and he couldn't hear me Jon was johnny on the spot on the front end, but on the back end he appears to have dropped off the map Now we are into this for the $5K plus the $4K for the roof, the worst company EVER !!

The company treated my home for bed bugs and damaged multiple pieces of furniture
I contracted Terminix to treat my home for bed bugsThe contract was for multiple treatments so they could ensure the problem was resolved completelyThey came out for the first treatment and treated my homeOn the second treatment, the same technician that came out the first time showed up againI left my home and he completed the second treatmentWhen we arrived back home we had found that the technician took a knife and cut large holes in the bottom of multiple pieces of my furnitureI attempted to contact the supervisor multiple times and never got a response and eventually contacted the branch managerI explained the situation and told them that I needed to open a claim for damaged furnitureHe told me just to cut the bottom off of my furniture completely so that it isn't hanging downI finally am getting my life back to semi and realized that the claim I requested to get the furnit

Wonderful serviceHad a terrible mouse problem and they set up traps, baits and even made changes physically to eliminate the entry points on my homeI HIGHLY recommend anyone having these issues to call Terminix

Confirmed with *** at customer service that the billing is sent out months in advance of actual due date However, due date as displayed on bill is also months before actual due date In another place on the bill it also requests the bill to be paid months in advance This practice is misleading and probably has customers paying well in advance and providing Terminix with revenue from interest that should be the customers
Product_Or_Service: Drywood Termite Treatment Plan
Account_Number: ***

My opinion is they are the biggest rip off's out there...I would never recommend this company...Ever! They told me I was going to get a chemical barrier treatment and when I got home they installed Centricon insteadHad my son sign off on the contract and now they won't honor what they told me I would getit is not my son's home to authorize this type of treatmentI told Mr J*** specifically I did not want centriconYou buy that at *** without a licenseI wanted a chemical barrier and he said ok...That is not what I gotI hate being lied to

This review is for Terminix commercial in general
seriouslythey suck
Tech turn around rate is highService is terribleThey do not show up on day and time of "scheduled appts" They do not return callsThey respond to extra service request weeks after initial request They will give you all kinds of reasons why YOU didn't request things in the right waySometimes you luck out and get a great techone that returns your calls and shows up in a reasonable amount of time after a requestI havent had one of those in probably yearsMy current tech is friendly and polite in personfabulousThis does not help me if I cannot get serviced when requestedThis is a businessThey obviously do not value everyones businesshave been a customer , this time around since Clearly, ive been beyond patientLooks like its time for a new companyagain
* for those who wonder whyI stayed so long with a company that treats its customers so nonchalantly: laziness and convenienceI didnt want to start the whole figuring it out process with someone elsebut they have exceeded even my low bar and threshold for laziness

The first time I dealt with Terminix at Gaithursberg, Maryland, a Terminix staff claimed that they sprayed chemical at my house while I was not present, and the company billed me for itI had proof and witnesses that the service was not given as claimedI later spoke to the manager and he rescheduled the service, for which I paid with pleasureThree months later another Terminix bill came for $99, claiming that they have sprayed chemical again, although I didn't request itNeither was I present when the alleged spray took placeI called the manager, as usual, and he said that I had a quarterly service, which to my knowledge I never signed forHe said he will not waive the chargesNow in view of the repeat of such billing, I notice a pattern of deliberate unlawful billing for service not deliveredI have escalated the problem to the head office, as they need to be aware and protect their reputationI have also reported the matter to Revdex.com

Here is the letter I sent with no response still:
Terminix,
I stopped paying my service because I couldn't and still have not been helped by your companyI have been a customer since They told me in I had subterranean and I had damage and needed sprayingThe next time they came out they said I just needed spraying When I asked about the damage they didn't even respond I have had inspections and treatments which has not resolved the matterLatest inspection 2017- found termites flying through my home!!! They came out and sprayed and put bait$paid to your companyNo mention of damage or clean up when I asked them No follow up Next year May 2018, MORE flying insects in my home for weeks!!! A guy came out and sprayed again and told me what a mess it was under my house and that I had damage to a beam where there were nests I asked if anyone was going to come out to check and he said he would let me know who to contact and would send me the information...never happened
At this time I received the renewal bill and I didn't pay it because I wanted answers and no one was coming out to check my situationI finally called again (Oct 2018) and ask for a Termite inspection hoping I would get answers When I scheduled the appointment the company sent me an email regarding my complainant I called Frances to insist that he come out and inspect the house He did come but not when I was home No report , no phone call I waited several days and called several times to get the run around He said he would send me a report to my email when he got back to the truck Because your company is ignoring my requests and concern for the damage that has been growing since 2012, I have called another inspector to check my house and I got quite an estimate of damage and clean up and that the termites were still there leaving pellets!!! I also have holes in my flooring from where the wood has rotted out where the termites are locatedTerminix DO THE RIGHT THING AND REFUND MY MONEY $AND $FOR WORK DONE AND REPLACE MY FLOORS!!!
I am very disappointed in your service and have reached out to my homeowners insurance regarding the estimate of damage and what to do about repairing my floors The technician said you cover damage 100% I hope this is true because we need to fix this

Mouse in house Terminex sold us contract, paid, came once to install traps, no resultsNever came againCalled rep, once we got a hold of himPassed complaint that service was not effective, paid for and only visit We installed our own traps and got the mouse Informed rep of this, asked if we could be refunded the unused portion of the contract, given the fact that only serviced once Rep said, he would pass the information to manager Waited several weeks, no call Called Francis G***, rep- again, who informed me, that his only responsibility was to let the manager knowIf the manager didn't call that was not Francis responsibility Is this Terminex, customer service policy? Sell contract, once this happens, provide poor service, and no standing behind their products, and once the money is paid, customers are zero? I spoke with a very despondent Francis on Monday 4-16-who said he was following 'procedure' and his level of responsibility ended with telling the m

I DONT APPRECIATE THE NON PROFESSIONALISM, MISCOMMUNICATION, ADVERTISEMENT THAT TERMINIX PROVIDE ME AS A CUSTOMER
ON X-I SIGNED UP FOR SERVICE MAID $DEPOSIT USING MY CHECK CARD I THEN GOT SCHEDULED FOR SERVICE THE FIRST VISIT THE WORKER STATED I WOULD SEE RESULTS WITHIN A WEEK TWO WEEKS PAST AND I STILL HAVING THE SAME P***LEM I MADE A SECOND APPOINTMENT AND THE WORKER CAME OUT WITHOUT ME BEING THERE AND LIED AND SAID HE TREATED WHAT I RESCHEDULED I REQUESTED FOR ANOTHER APPOINTMENT THEY CAME OUT ON 7/THE WORKER SAID I SHOULD SEE FULL RESULTS WITHIN ONE WEEK TREATMENT STILL NOT WORKING SO ON 8/1/I REQUESTED TO CANCEL MY SERVICES AND CANCELL MY FINANCED ACCOUT THE REP SAID SOMEONE *** BE IN CONTACT WITH ME WITHIN THE TIME I RECEIVED THREE DIFFERENT BILLS WHICH I SHOULD ONLY HAVE ONE SET *** PER THE SALES REP I CALL IN AND WAS REFERRED TO BRANCH MANAGER *** I TOLD HIM I MADE THE DEPOSIT BY CREDIT CARD IT TOOK *** (8/4/16)WEEKS TO TELL

I had a solicitor come to my door pedaling pest control services My HOA and neighborhood explicitly forbids this with signs at all entrances letting them know this is forbidden Despite all of this, I had been looking for a pest control service to help with an ant problem I was having so I opened the discussion The price seemed high, so I explained what issues I had been having and asked what all the service covered The salesman said they would take care of all of my issues, especially the ants with a year subscription in which they would treat my property times (the initial service, and then quarterly) He said that they go around the entire property and knock down all spider webs, nests, wasp/bee nests in any eve's on the house, they would take down spider webs in the spindles on the front porch, and they sprayed up to five feet up on the house and feet out into the yard, as well as the bushes and trees in order to kill all pest activity and to help with mosquitoes as

Do not use TerminixI signed up for a three month service not knowing it was an automatic renewal every quarterI was not told that when I spoke to the representativeThey came out to my house once in the three months I had the service forI scheduled another visit with the technician that came out but apparently that's not protocolSo they never came againSo here comes the following quarter and they decide to come out and do what they said they were going to do previouslyWith NO confirmation from me! I get charged another $Oh and on top of this scam they are running, the traps they placed caught nothing! There are literally mouse droppings all around the one trap!!!!! Customer service would do nothing for meWorst company I have dealt with!!!

Hired company to do exclusion/pest control workIt was not done correctly and I have spent months trying to schedule follwith no answer
On December 23rd, Terminix employees came out to provide exclusion and pest control servicesThey rushed through the job, saying they needed to come back to fix screening in the attic and remove temporary metal flashingThis never occurred and was never scheduledBefore leaving, they indicated if rodents were heard, call them and they would come back and do more work (all included as part of the initial service - $for exclusion, $for pest control)
On January 23rd, after repeated calls and texts, a Terminix inspector came to follon my complaints of continuing to hear rodents in the walls and atticHe, ***, was "disappointed" at the job the exclusion crew had done and said they needed to come back and finish the jobThis was also never scheduled or completed
I have repeatedly texted and called my Terminix sa

No start for this company
I am very disappointed with this company, I spoke to a representative and we schedule services for 9/19/between 8am-4pm and took my credit card info he confirmed me the the date and timeToday 9/I call to get updates on time just to find out that they had services scheduled for 9/I was placed on hold times for minutes + when requested to speak to a supervisor and I also requested to speak to my local branch supervisorAgents weren't able to get a supervisor on the lineI feel the representative gave me information just to make me commit to the treatment and now that I have a complaint the local branch no one is availableI was assured terminix would show up today and it was a lie and no one was able to help me out and try to send someone out today
the company is fast on calling back when you request a quote but not when you encounter issues or have a complaint

I totally agreed with all the reviewLousy service