Terminix

I was charged for a mosquito service which I did not receiveThe employee has falsely stated he provided a service.May 25th a Terminex employee came to my house and stated he provided a service despite being told NOT to provide the serviceI spoke with the terminex employee and inquired about another serviceHe stated he could not help me with changing the service and to call the the main office but stated, "I'll put it in the notes." I later was charged for the serviceHe stated that the service was provided on his receiptThe charge was $through my bank cardHe had come the previous months and for service the employee waited mins while I was in the shower The service the house (my son is told NOT to answer the door and informed while I was in the shower)My side gate is locked so therefore he could not provide the full service without me unlocking the doorThe employee is William B*** on the receipt with employee # ***Customer # ***

Not worth the moneyBusiness office calls after hours and is insensitive

Terrible and unprofessional service and shady sales representatives
I contacted terminx January of because my house had become infested with miceI paid in full $for pest and exclusion services for a year with unlimited serviceFrom the first appointment, without confirmation of availability of access terminator would just call we are outside are you available? At other times at least times they are late and times this month in April no one showed up for confirmed appointmentsI called costumer service every time they told me someone from the local office would contact me that also has not happenThe persons I am told I change of this local office is Ermir and Hasija, I am still awaiting that phone callAlso I called costumer service several times to express my displeasure in their very expensive serviceI was offered a second inspection free the same representative Louis M*** came back and I explained to him that the service he promised has not been performed

I have been calling every day since June to get refund on service that was not completed Finally today a service manager called me refusing refu
I have been calling every day since June to get refund on service that was not completed Finally today a service manager called me refusing refund Exclusion service

I paid $to terminix to have a bed bug problem worked onThe tenant at the unit located at XXXXX *** *** *** did not cooperate with the t
technicianI have tried on numerous occassions to get my refund from terminixi have been told by terminixx that they sent the check out to meother times I have been told it takes weeks to get the refund issued I have reached out to terminix since August of to no avail

I have had termninix in my home several times with no positive results, very friendly staff I might say, they could not identify problem I have asked for refund they offer money back guarantee they promise to process, but dont follow through, I hope if you use them you wont have terrible experience

Terminix billed for services not renderedAttempts to contact local office to resolve have been ignored by the manager and sales rep
On May 15, a contract for bait stations, trench application and crawl space inspection was signed for the amount of $ The work was scheduled to be completed on May 16, from 1-pm The tech did not show up until after pm He arrived without the necessary supplies to complete the trenching and did not perform the trench applicationOnly the bait stations were installed Tech installed bait stations protruding from the groundCalled the sales rep, Tammy H***, who indicated she would follow up with my husband the next day No phone call or email However, tech did come back to re-install the bait stationsHowever, the trenching was not completedAnother voicemail left to schedule work not completed Ignored again Email sent Ignored Called corporate Terminix to complain Customer service rep called Tammy H***

We recently contracted with Terminix for pest control & during the inspection Manny said they also offer insulationI called my husband & his concern was blocking the attic vents for which Manny said they would be protected with bafflesHe then showed me on the handheld that it's even in their wording, so we agreed on a price & set a dateAfter completing the spraying I signed the handheld & was brought a paper showing what they did that dayThereafter I tried multiple times to get both contracts (pest control & insulation) from customer service, Joe (CHICO Mgr) & Manny but I finally had to call their toll number & they emailed me a copy to send me a copyThat is when I learned that my signature on that day was on a page contract which has a day cancellation clauseThe contract had many items just marked NO on the ATTIC CHECKLIST that I was never asked about so I asked that these be corrected & that took many calls & promises I was even told it didn't matter they would take care of everythingI said I wanted the contract for my protection & said again I want a copy
Two men came today to install the insulation & I asked to see the baffles they were installingNeither man knew what I was talking about I told them about my reassurances & discussion with both Manny & Joe but they said they were not informedI pointed out that if it's standard to use baffles why didn't they have them? Because it's not but they said they could put up cardboardEverything I was told was just to get the saleI do not feel I was being difficult I wanted want I was told I would get & paying forWe then discussed the whole attic & was told they would place cardboard on the other machinery up thereI told them we were not going forward with insulating until they brought the bafflesLater that morning Joe called to tell me that they have done 1000s & didn't need baffles but I said I've only done & baffles were talked about repeatedly & I was told they were getting installedHe said he's terminating the contract then we said goodbyeI feel like I was scammed with the signing of the page contract then with the misleading information given about how they were going to protecting the attic vents
There's nothing you can do for me but I hope this instance will help the next customer make an informed decisionGet your contract asap! Go over it with the sales rep They are a national company I expected better

MUSCLE SHOALS, AL Before contracting with a termite company, I read the complaints for the various companies on this site, and got physically ill reading the stressful things these individuals experienced However, I still had two companies come out and give me estimates, but armed with the information on this site I felt forewarned I decided to fully research the process of termite treatment before signing a contract Terminix was local for me and was much cheaper than the other national chain which was not local The sales person was very personable and tried to assure me he was honest and I would be satisfied There was an issue with his iPad not sending the contract to my email multiple times so I took my cancellation notice to the office ready to cancel (The contract said I had three business days to cancel, but the date the computer gave for the deadline was a Sunday night.) I met the manager who was also very friendly and he was willing to immediately print out the contract for me and make his handwritten notes (with his initials) on the contract about any concerns I had about the number of bait stations and sites He made a copy for the installer so he would come to the site with the correct number of bait stations The technician was on time; I received a text message when the technician was on his way to my house, and had access to online tracking of the technician I did not watch him the entire time, but I watched him periodically and he did good work When the job was completed, he took me on a tour so I could be sure where the bait stations were locatedI was very pleased I also contracted for pest control That serviceman came out the same day Both men asked me questions as to what I wanted done to be sure I would be pleased with the outcomeIf I had been displeased with the service, I would have written a complaint, but the efforts of the salesman, manager, and technicians to be up front to provide a satisfactory experience for me led me to write this review

Billing for service in Sept'that has not been completed
*** did not complete service in September 'I have written Terminix with no response, except for almost daily phone calls

I signed up for the service with Terminix for exclusion and Attic InsulationAt the time, the sale person (AA***) gave me the quote of initial payment only At the time I signed the contract, I'm not sure how he tricked me, but I guess it's because of electronic signing that he could make the adjustment without me knowing itEnd up, the initial payment is $1500, instead of $as we met and agree upon
Then come to the day of the service, they ruined my ceiling that the technicians came out multiple times to fix the ceilingThe ceiling was ruined because they sprayed the chemical on the attic and it soaked through the ceilingDuring this time, my children had allergies with the smellThey were coughing that we have to move out to the hotel for three daysAt this point, I phoned to cancel all the services
Now come to the part that I canceled the service, I had a contact with Terminix Manager that he should made the adjust to remove the $For two weeks already, this has not been happened
So, here's my complaints:
a) the $for the maintenance, this should be removed ASAP
b) the intial payment $1500: first it's supposed to be $and 2nd, I never received the full service for exclusionThe contractor came out on the first day and after that, they never showed up
I would like Terminix to look into this ASAP and resolve these issues

I called terminex to get services for getting rid of the bed bugs in my house, they referred us to schendle pest services, for a heat treatmentThis was in December We paid $2,down, and financed the other $2,My contract with schendle says, they guarantee that the bugs be gone in daysI called them every weeks to come do chemical treatments until the end of may when they told us, they could not service us anymore without paying them for another serviceWhen I called the office, they told me we were cleared of bugs the 3rd time out, that it must be reinfestationbut that was certainly not the case, and if it was, they have been coming out and treating for free? I have now had to tear out walls, and buy all new beds, and I have kidsI don't feel like they help up to their guaranteeI am currently behind months due to having to tear down and rebuild my kids roomsHelp
Product_Or_Service: Heat/chemical treatment
Account_Number: ***

NEVER USE THEM!! THEY DON'T DESERVE ANY STARS!! They are not about the customerTheir goal is to get you to sign the contract then offer *** service I hired them for BED-BUGS at my rental unitTheir Rep found BB and also made me aware that the tenant did not allow him to the 3rd floor bedroom, nor a tapbunk bed on the second floor
They charged me $1,and showed up 2xEvery time they said there's no activity Few months later the tenant complained of more BBTerminix refused to send me any of the notes from the Rep saying they were not allowed to the 3rd floorI called them for weeksFinally spoke to their CUSTOMER ADVOCATE, who also stinksShe just called back to say, "we don't want to get involved!!" BEWARE!! They deserve a minus star -

Terminix missed appointments, claimed to have shown upShowed up without the chemicals to provide the serviceShowed up unpreparedStill have bugs
In early August I had one of your reps come out to inspect my homeThe rep scheduled a service for August 23rd between and When no one showed up I called to inquire why, "I was told they had changed my appointment." I complained because I was off from work specifically for this purposeSo then they sent over an exterminator named ***
*** explained that we needed to put more things in bags before he could beginHe said he would reschedule with us for the 26thOn the 26th two new exterminators showed upThey came unpreparedThey didn't bring any of the bed covers as promisedThey treated the house supposedlyI say supposedly because we still had the issues once they leftThey promised to bring the bed covers later that daySo I waited, and waited, and waitedFinally I realized no one was coming to bring the bed cove

Terminix purchased the company A*** in The HOA I manage terminated A*** due to poor service and bad billing practices in January Certified mail was sent, and received by A*** terminating their services Later that year, after Terminix purchased A***, we received bills for months after we had terminated services After several phone calls and letters to Terminix I was told that there was nothing they could do about it, because these were bills "in the books" they took over from A*** After explaining the entire thing to them again they asked that I provide proof that it was terminated, which I did I emailed the rep the letters sent both regular and certified mail, and also the signed slip from the postal service showing that A*** had received the termination letter I also emailed the letter I sent Terminix several months prior to the conversation which explained the same thing (The letter to Terminix also included the letters to A*** and the signed slip from the postal service.) The email I sent with those attachments was sent with return receipt requested Outlook notified me that not only did my email get sent, but it was received and opened by the intended recipient I never received a response from that rep Despite all these efforts over the past months I AGAIN received a past due notice from Terminix I just spent another minutes on the phone with a rep and still do not have the matter resolved It has been passed on to someone else who is supposed to call me back Without taking legal action, I am at a loss of what else to do I do not like posting poor reviews, but have tried all other remedies to have this matter resolved, unsuccessfully

been dealing with bed bugs for over a month now and no improvements in the situation at all family still severely getting bit even after treatments
This all started at the end of ***, my family and I were getting bit by insectsI contacted terminix and an inspector named *** *** came to my homeI told him I was more than positive I had bed bugsDuring the inspection he had mentioned to me how he just had a shoulder replacement which explains the lack of professionalismHe asked me where we were getting bit the most I told him my room so he went in there, pulled the corner of my sheet back and said "naah its just spiders id see em if they were bed bugs".So with that being said he set me up with a contract for general pest control I paid $up f*t and the rest to be paid quarterlyThat following Friday which was June 10th a gentleman named *** *** came to spray and he re-inspected again BETTER THAN THE INITIAL INSPECTER(*** ***) HAD THE FIRST TIME and he discov

last person terminix send was arguementive.said *** *** the inspector would not speak to us.terminix *** not correct the problem
my wife keep calling them.And waiting for the terminix person to called back.we still have the same problem as beforethey never resolved it.*** *** (terminix person) came to my home 07/11/He promised memine problem *** be resolved.Terminix tent my home from July to July 22,2016.The last person terminix send was (08/19/2016) said we have to pay them again for the same workHe said ( *** *** )would not talk to us.we just want to refund our down payment and clear the balance $2,dollars from terminix.I have proof at their paper saying ( ULTIMATE PROTECTION GUARANTEE)YOU *** BE 100% SATISFIED OR GET YOUR MONEY BACK ON THEIR WORKSHEET

Nicholasville, KY Terminix Service declinedContract canceled, company continues to perform treatments and bill without consent
Nicholasville, KY Terminix
ONE EPISODE
Originally, I contracted Terminix due to carpenter antsAfter several months of treatment and no noticeable change, I requested assistance and was told (by Terminix employee) that they should have been using something different for carpenter ant treatment
ANOTHER EPISODE
Appointment scheduled for inspection in May 2017, after waiting several hours and no inspector arriving, I called the company and was informed (after multiple transfers and long hold times) that the appointment time had been changed, for no apparent reason, to the next day (not by me) but I was unavailable the next day so I said "Don't send anyone to my house tomorrow, I won't be available." No surprise, someone shows up and starts calling me saying that they're at my house waiting for meWhen the inspector did come several weeks later, he w

years ago I started a relationship with TerminixMy family and I live in Tampa, FL and it was highly recommended to us that we take out a termite (sub and drywood) plan, and at the time it was also strongly recommended that we invest in their home insulation product
years later, I'm coming back to say this was an absolute waste of nearly $10K Quite simply, their sales person overstated the benefits and warranties and dropped the ball underdelivering on the majority of it The only service years later I can speak highly of is their pest service
The insulation was promised to help with heating/cooling costs as well as provide a barrier for pests The exclusion/extraction service that comes along with it, to keep out rodents but also remove and deodorize the existing attic/insulation was poor at best (found old pink insulation littered with rodent droppings everywhere), rodents were still (and are still getting in)The "Total Protection Policy" is as worthless as the paper they print it on We had technicians out, all identified damage as termite damage with termite frass present; none of the damage coveredThe sales person sold it as "any damage, and we fix it", should have been "any (disclaimer: any means nearly none) damage, and we'll find a reason we don't"
We've talked to regional directors, technicians, and corporate - not a single customer service action taken No apologies, no repairs
I share this experience because I continue to be disgusted each time I go into the attic, every time I hear something move within a wall, every time I walk past a wasps nest hours after service has been performed I share this experience because I think it's important others understand what they are getting into prior to spending hundreds if not thousands of dollars like we did
I do plan on sharing this review through all of social media, as many review sites that I can find for Terminix, and the Revdex.com
If Terminix steps up to the plate, does the right corporate thing and remedy the situation - I'll remove this post or update it Until then, I'll keep sharing my story to help others

terminix sent a pregnant inspector to check my resident - supposed to send out another inspector but never did
on 08/21/a inspector came out - but was told by terminix that the inspector that came out was not the one to inspect what I had concerns about
call terminix several times requesting my money back because they never sent no one else out - I call them several times regarding this issue- I paid for the pest control service which - and they keep calling me about a payment- I gave money to the guy that came out -