Terminix

Aloha,I used *** for the Termite ground protrction of my home located at ***.I payed for the service for one year $from 3/1/to 3/31/2017.I have been their customer for over years.I sold the home on 10/21/and informed *** the account manager and*** the Sales Manager prior to selling the home.They came and removed the Setricon system prior to selling--and removed the Sentricon system--which I had payed for at the time of installationI was told by them that I will get the refund at a pro-rated rate the remaining part of the amount I had paid between 10/21/to 3/31/with in weeks.It has been over months and I still await the refund.I have been regularly calling ***/*** and they are not taking my calls.I would greatly appreciate Revdex.com help in getting my refund cheque
Product_Or_Service: Ground Termite Service

Terminix labeled my bed bug issue as severe and charged $1,for treatmentThey did an initial treatment but did not followup until a month laterThe technician said they should be returning every week until resolvedThey have not returned and we still have bed bugs

Lack of communication from local branchNo help from corporate on reversing charge or addressing issues with local branch
We have had issues with them from the beginningAt first, we called to have them come complete service at the houseNo one showedWe then called corporate to complainThey sent someone out quickly (within a day), and we were told that someone would contact us about setting up automatic payments and continuing with the serviceNo one contacted usThen, they texted my boyfriend to inform him they were on their way for service months laterWe had already told them we both work full time and would not be available during the dayMy boyfriend attempted to call the number that texted him and there was no answerThey came to the house anyways, completed service in the front yard only, and attempted to charge us $We contacted them right away to let them know we would not be paying that amount and we wanted to cancel our contract due to the crappy service

I have cancelled services for January successfullyHowever, when I called in February to cancel the lady on the phone said she would take care of itHowever, Alterra came the next day even though I had cancelled the services per the usual method which has worked in the pastHowever, the did the services without my consentI told them about it and they sent another bill for about $I cannot afford to continue
Order_Number: XXXXXXX
Account_Number: XXXXXX

Terminix Hawaii: I'd like to share my experience with this company so that all are aware of some of their negative traits including deceptive practices During tenting of my home in the beginning of August 2016, a skylight was damaged This skylight is a ventarama type No one from the company told me about the damage I noticed the damage only after I went on the roof for a routine inspection about couple days after the tenting work I immediately called Terminix and they sent their "manager" to see if the claim was legitimate Note that it took several calls to finally get a response from them I had preferred that they find a contractor to do the repairs but they told me that it would be faster if I did it then send them the bill Since the skylight would leak if not repaired I agreed I finally contacted a skylight contractor and the work was done on *** The invoice was sent to Terminix by email through their manager handling this case He informed me I would be paid within to weeks After that period I called the manager to ask the status of the payment After several unreturned calls, texts, and emails he let me know that he couldn't find the billing and to send another one which I did immediately I kept calling to check the status and sent the same invoice another two times with the last being on *** During that time I had requested compensation for late payment and they said they would consider it if approved by "higher up"I also told them I would accept credit for future work I finally got paid after about five months on *** My request for late payment was denied (no reason stated) The following are my concerns for Terminix: 1) Payment for damage they caused should not take months; 2) in the process, calls/texts/emails were only returned after threats; and 3) their payment practice is deceptive at best...the date they used for "Invoice Date" was*** and not ***In my opinion, this apparently justified not compensating me for late payment I don't know the law on this but I should have been compensated for late payment including all the grief I suffered

We signed up for Terminix's exclusion service for rodent control back in DecemberThey have not completed the insulation, garage repairs needed
We signed up for Terminix's Exclusion Service back in December to prevent mice from entering our homeThey came out on December 21, December 23, and in January to remove old insulation, clean crawl space, and inspect the garage for entry pointsFollowing those appointments, we were told that they need supplies(insulation, garage door equipment) to complete the installation
Between January and April 2017, we've had scheduled appointments that have been cancelled by Terminix since the supplies were not readyAfter I called to reschedule, they explained that they had the supplies, but there were no employees available to complete the serviceWe have been in contact with Dan B*** and Kim (don't have last name) repeatedly throughout the past few months, and have not received any follcalls to re-schedule the service

I purchased a year contract around Nov 2016, as of April 2017, I have cancelled it
The service did not do as stayed
I was told verbally and in writing that I would first receive a full flush of my interior and exterior of my home
This never happened
I had them come back every to weeks to attempt to resolve my infestation issues
Not one day did we see a relief from our problemsHowever, we continued to receive emails, phone calls, texts about upgrading our service, paying our bill, (even though it was paid in full for the year) and blatant harassment over more productsAll the while they couldn't from Novuntil March resolve my primary issues
It was daunting to schedule and reschedule their appointments It was uneffective to give me a hour windie for the service man to arrive at to mins after the hour window
I was extremely disappointed in putting my trust into this well known company
And to top it off I have yet to see my refund (of course they are keeping some for , who knows what!?!)
In Conclusion, I would not recommend this service to anyone

Absolutely no one will call me back! When I asked to speak to a manager, one employee flat out refusedWe are STILLhaving pest issues,
Initial spray was 7/17, of course when I filled out the form online, they called me times a day to get something scheduledI have called every other day for the past week, they say I'm on the schedule for them to make another visit to spray ( aka guarante their work) but no one shows up! That has happened two times this week
When I asked to speak to a manger , the lady flat out refusedI can't get any answers or any help
I want a full refund ( about $)

No show of service people times on different occasions of scheduled rodent and pest control service at my propertyThey didn't call to cancel
I signed a year service contract for rodent, pest control and bedbug control with Terminix, *** branch on April When the exclusion guy came, he didn't have all the materials needed to seal the gaps on the entry doors and the back door where all the pest and rodents could crawl from outside to enter my propertyHe said he will be back to install itIn May, I called up to schedule an appointment, but I was stood up once then finally they sent someone who just sprayed chemicals in my family property for minutes and said he was not the guy who does the sealing of holes and crevices where pests and rodents are coming fromThen in June, I called and I was stood up once again on the scheduled appointment day Then again they sent someone who does not do the sealing of crevices and gaps under the doors so obviously th

Sub contractors beware days later and still not paid for work done painted a ceiling and repaired ceiling for a terminix customer on november days later still not paid contractors do not do work for this office they will not pay you they will give you every excuse in the book and not call you back all contractors ypuve been warned

TERRIBLE EXPERIENCE, WORST EXPERIENCE
We started a Terminix contract on a home we were selling in Redondo Beach and the sales person explained we could cancel the year contract when we sold the homeWe notified Terminix when we sold the home and they DID refund us over $1,000, but then placed the remaining $4,in collections thru their finance company SMAC!! When we call Terminix they say to call SMAC and SMAC says to call TerminixMy credit took a point hit over this and now bill collectors are callingWe look forward to suing Terminix and SMACDO NOT ENTER INTO ANY SERVICE AGREEMENT WITH TERMINIX

I called the number provided on the internet website and was set up for pest control treatment with the Overland Park office They serviceman came in a timely manner and performed the treatment for insects(particularly ants) We were ant free for about weeks They are again showing up in the house I called the number provided by the internet and was assured that someone would contact me, however they could not book a treatment for me I am now about hours after my call to them and no one has called meThey have been paid and I am in a one year contract with payments due every monthsThere is supposed to be a guarantee that their treatment works Apparently the guarantee is not worth much if I can't talk to anyone who can help me.Your help will be much appreciated
Order_Number: XXXXX-XXXXXXX

Our home was burglarized while being fumigated by Terminix.They failed to contact police and me, the homeowner, in a timely manner.No follow up effort
Here is the way the burglary played out.Tent went up Friday, 9/9/16.Neighbor reported hearing noise inside the house that Friday night.Tent scheduled to be removed on Monday, 9/12/16.On Monday, 9/12/16,my daughter dropped her daughter off at school before 8am and said she saw workers on the roof of our home taking down the tent.Our house faces the school one block away and is clearly visible from the front of the school.*** ***, sub-contracted by Terminix, was doing the work.*** *** owner, ***, claims they discovered brewhen they arrived in the morning.Had to be before 8am.They proceeded to take down their tent and equipment.At 9am they notified neighbor that house had been robbed.Our neighbor asked if they had called the owners.They said no, but would do so "right now."Neighbor asked if they had called the p

Double billed me and my landladyThis took multiple phone calls to correctDon't schedule appointments properlyShow up at the wrong timeDon't show upShow up without notification of any appointmentSprayed around my house for ants without my permissionI am pregnantI did not want any spray, only the service for rats (traps)I am concerned there could be a health risk with the spray for myself or my year-old sonIn fact, I told them in the past that I did not want sprayThey show up without notification when I am not home and spray around my houseDid they spray my vegetable garden? I have no idea.(They say they told my landlady about the "appointment," but she says they did notRegardless, I have told them in the past to only call me, and there is proof of that on the receipt, because my phone number appears on it and not hers.)I am furious that they would show up without permission (or my landlady's), spray without permission, and spray when I specifically sa

I was not informed that I was applying for a loan when we reviewed payment I made a 20% payment at the time
4/10/I met with Glenn *** who identified the problem and recommended the exclusion I indicated I wanted the work done He explained the fee and that I had to pay $up front and within the next week I would hear back about payment options for the remainder of the bill I made the payment at that time There was no disclosure that I was applying for a loan with an outside agency I was led to believe I was dealing with Terminix I received a loan contract in the mail on 4/15/ I prefer to pay terminix directly and never intended to finance this work

I have requested a refund of my down payment 1,dollars because I was supposed to be set up with financing and failure to do so and resolve this
On 3-7-Tate Smith came and did a termite inspection and quoted me a price of $2,372.Tate discussed financing as an option.Tate entered my information and told me I qualified and explained based on my down payment that would be what my monthly payment would be.I asked him if I paid $1,down what my monthly payment would be.Tate informed me it would be $a monthI called Tate back that evening and told him I wanted to go ahead do the financing and pay the $1,down.Tate said he could put me on the schedule for 3-10-but neededmy signature and that he would sign it for me we agreed and then we discussed when I would give him the down payment.Tate said he would meet after work on 3-8-16.3-8-I called Tate after work and he said he was unable to meet meI called him again to try and set up a time and he told me to just give t

Our contract agreement has not been met, the services provided did not work as they guaranteed and our pest issues are worse & can't afford to move
We hired Terminix last July (2016) for bed bugs, rats and rodents and they have done nothing to exterminate either pestThe rodents have chewed up my water pipes and they even eat bread if I leave a loaf out on the counter, the roaches are worse too, but the bed bugs have multuplied to the point of no return do to the lack of an effective treatmentTerminix has showed up without right chemicals and has been late countless timesI have expressed my concerns to their corporate and local offices and they have done nothing to even try and make it rightI want a full refund since all of our pest problems are worse than they were when we hired TerminixMy family is suffering every day from bed bugs and Terminix has been aware from the veru biginning that their treatments were not effectiveAt this point my only option is to move and ha

I hired Terminix in March to exterminate my elderly mother's homeThey have now charged for unauthorized services
When I signed the contract in March to exterminate my elderly mother's home, the contract said that no additional services would be billed without my authorizationI was billed again on 6/9/for an additional service that was not approvedThe invoice indicates that there was an external spray of the domain--and that the customer was not availableThe contract was with me--not my mother-and the credit card was in my name--I did not authorize this

The manager at Terminix office in Sterling VA Steve refuses to repair termites damage on my property as per the contract between us
My cr XXXXXXX
I have been a customer with Ultimate Plan and termite since 2013, I have a property with detached garage, guest house shed and barn I signed the contract with Terminix to service all the property and since; they have been servicing the whole property including the garage, shed etcas per the contract between us Couple of weeks ago (September19th) they scheduled a termite inspection between 5-7pm No one showed up or called to cancel I called the next day to complain, they apologized and rescheduled for the next day between 10-12pm No one showed up nor called again I called again and no one answered I called the number they tried to contact the branch, no one picked up A week later I received a call from a certain Steve from the branch rescheduling a new appointment
Finally the inspector arrived and

Canceled Account, months later still being charged, poor customer service help
After having a contract with terminix for a little over a year my contract was up and decided to cancel I called on May the 8-9th (2017) to cancel the account It was confirmed by the customer service lady that the account was officially canceled and that I was eligible to have another service call during the month because I had already paid for the entire month A few weeks later, terminix showed up to the door when I was not at home and asked my mentally handicapped sister-in-law if they could spray She said yes and they asked for a signature My sister in law does not have the right to sign legal documents as such for me nor does she have the mental capability to understand what she is signing Evidently when I called headquarters and asked to cancel my account and services, they did not pass that information on to the local office or the local office decided not to read my account to see if it w