Terminix

Worst service, they no schedule an appointment with me, my house have fence and they say that the guy do the sergice and charge 93$ whit no evidance that the service was done, scamers it should be none stars service

very disappointed and not satisfied with this companyAnd hope they stand by there satisfaction guarantee and refund me all my money back
On march I noticed but back door my roof was fall so I called a contractor out who wasn't able to come out and look until april when he inspected he told me termites caused the damageso I called terminix because Ive had service with them since april 4th 2016, and they claim if any damage is done after they do treatment they will pay for the damages which was not trueso from march when wood under roof start falling it has rained and strom here a lot so they are trying to claim its water damage my contractor state he knows termites had been u there eatingI also was told by a co worker that they was gonna try to come up with something to not pay for repair because it happened to a friendI am not satisfied with there service at all and the year of I paid to stay covered and I did not even get anyone to come out to do an ann

I have had the absolute worst experience with customer service of anyone everI have had Terminix for over years and we had some termite infestation last yearThe infestation damaged my crawl space door and they were supposed to replace itI have gotten the run around now for a year and my door still isn't replaced If I could give zero stars , that is what I would doI wanted to contact corporate and I was told that they didn't have any information on their corporate office that I had to go onlineI did go online and found out that they are owned by ServiceMaster and I could not get anyone to answer that telephoneI also read some of the reviews which are not very good and I understand whyI would never ever recommend Terminix for any of my family and friends

I signed up for pest control with terminixThey came at the end on *** and charged me for july for new treatment and have refused to provide service
I signed up at the end of *** for a quarterly service, and when I called for follow up weeks after, I was given the runaround for months, then was informed to schedule it online after being told times that I manager *** call meIt's been months, no call from the manageror appointments madeI mad one online as I was informed by my termite guy and now I am being told that I have to pay for my quarterly service when they never followed up and claim that now my quarterly service starts in July
quarterly ***-aug (hello) why is a follow up considered a renewal, especially when no one even came? I specifically said inside bugs, they claim that someone came and treated outsideThere was no note left, no follow up, I am still trying to schedule that follow up from ***, and still no manager call backI don't get how these people a

I called upon their services, paid a expensive priceThe service Tech did not do his job spraying for bedbugs.still have bedbugs
Used a credit card and through a company ***, sprayed in October

Terminix agreed to tent my home and garage for Terminix did not tent my garage and has refuse to return my telephone calls
Terminix agent (*** ***) agreed to tent my home and garage for On 7/XXXXX Terminix came tent my home and garage However since *** *** did not give my the paperwork for the next door neighbor to sign since my garage was located directly next to his property Terminix would not tent the garage I spoke with Mr*** on that day and he promised to tent it later as well as give me a 2year tenting warranty I was also supposed to receive a credit for referring a friend who had her home tentedSince July 20, I have called *** *** at least times and when he finally answered the phone on 7/29/he told me that he would tent or spray of use heat on the garage on Monday 8/1/ I paid for the service on 7/29/and noone *** return my calls I call customer service on or about 8/8/who claimed that I cancelle

Since June 22, 2018, I have been in contact with the Escondido office as well as central customer support to resolve the issue on non-performance on the last service callRepeated attempts to have the matter escalated to ensure that the service would be creditedTerminix has failed repeatedly to meet any of their commitments to contact me regarding this on going issue
There is seems no one within the organization as a whole has a clue about customer serviceI have the chain of emails I already exchanged with Terminix as well as the call logs of contacts with billingIn fact, after being assured the matter was to be handled, I received another call from billing and they had no record in their screen of the prior communicationsPathetic performance at all levels
I was required to give a star to make this review but they aren't worth of any

I ordered a treatment on my patio coverI cancelled the treatment a week before they were suppose to do the workThey did the work, and won't refund
On Friday 9/23/I had a termite inspection, the inspector said I needed a heat treatment on my patio coverI scheduled the treatment for Friday 9/30/On Monday 9/26/16, at 7:51am I cancelled the heat treatment, because I thought it was a little expensive and I wanted to get s second opinion, the lady on the phone stated it wasn't a problem and that they would refund my moneyThat same afternoon they came out and did the treatment, even though I had cancelled itI was unaware they had done the treatment until a guy knocked on my door at 7:00pm that night (9/26/16) to tell me they had broken a pipe in my backyardHe was a nice guy, and he came back the next day and fixed the pipe, no issue thereThe following morning I called terminix and told them what happened, the lady on the phone said she sent a request to the local office

They can't seem to keep a scheduleI had these guys once before and left them because they couldn't keep a time and date straitI would often take off of work so they could come on Monday or Friday but then just wouldn't show up I come back to them as I really need to kill off the bugs around my houseThis was the second chance for themI was allowed to make an appointment for Saturday between 8-The inspector showed up but the tech didn'tI called the 1-number as was informed that the tech was still hours outThis is so unacceptable, nothing has changed here do lot waste your time or money on these peopleAnyone else has to be better then these guys

Charges for service not as agreed to When the Inspector verbal quoted me a price of $2396, I got billed from a finance company of $No contract
Was verbally quoted a price of $by the Inspector to treat for termitesThe only thing I was told to sign was a machine that the Inspector told me authorized the technicians to come on my property to perform their services I never received a paper copy of the contract that detail exactly what the services were days later I got a notice from a finance company whose letterhead say "$MAC" No address or phone number on the paper The letter did not state a total amount due only that I owed them $per month for months If I paid it off early I would have to pay a nominal service charge Again I have no paper contract outlining what I owe or that I was going to be turned over to a financing company with no terms outlined The only thing I signed was what the Inspector told on the machine was an authorization for them t

IN NOVEMBER I CALLED TERMINEX TO CANCEL MY ACCOUNT FOR NEXT YEAR DUE TO THE FACT THAT I WAS MOVINGHE CAN BACK IN JANUARY I TOLD HIM THAT I CANCELLED SERVICEHE THEN GOT IN HIS TRUCK AND LEFTWENT TO LOOK AT MY STATEMENT AND THEY CHARGED ME FOR NOTHINGI CALLED THEM BACK AND THEY TOLD ME THAT I AUTHORIZED THE SERVICE WHICH IS A LIE AND REFUSED TO GIVE ME BACK MY MONEYON TOP OF THAT THEY NEVER SERVICED MY HOMEI SHOULD OF LISTENED TO MY NEIGHBOR AND NOT DEAL WITH THEMBUYER BEWARE DONT USE TERMINEX THEY ARE THEIVES
Product_Or_Service: EXTERMINATOR

We were Terminex customers for years and were generally satisfied with their in-home serviceHowever, their scheduling process was a nightmareWe would receive an email telling us when a service person was comingIf it was inconvenient, it was very difficult to change because the service person would not get the new appointment time and would show up on the original dayOf course, we wouldn't be home and would have to rescheduleIt was almost like the scheduling department and the local service teams never communicatedWe finally cancelled our service because we were continually aggravated

double charged $and $
I had initial service done and was double charged $and $I have made multiple calls to Terminix over the last weeksStill no refundThe employees I spoke with were unhelpful and unsuccessful in getting the money refunded to my bank accountThey were also very rude and it is their business that messed up and took money out of my account that should not have been taken out

I had an inspector come out from your S*** office to look at my house for termitesHe told me my house was infested and needed to be tented and fumigate He then gave me a sheet of proposed services along with a payment plan I then had more termite control services come and look at my home All said I did not have any termite issues Clearly your employee only wanted to sell a product and was not honest in his appraisal Dishonesty is not a very good business practice

Terminix Technician dripped bug spray on my mahogany table in the foyer which ate the finish off the table Cost is to refinish the topSince Sept7th I have made numerous calls through the customer service number to discuss the matter with the manager in LaGrange On the 28th of the month he sent me a e-mail saying call him at a certain number I called and have had no responseI sent him an e-mail outlining my issue with a copy to the Regional Manager in ByronThe only call I have gotten is from an office worker in LaGrange wanting to set up my next months service I said, not until this issue is resolvedI have since left messages on LaGrange Managers phone, and texted him No responseToday, OctI am sending a copy of my e-mail to Senior Vice President of Service & Operations in Memphis as a last resort to a non-responsive local companyI also outlined the fact that we have been customers for years This past year we have had multiple technicians with inconsistent and ineffective spraying methods

Signed up to use their service for months for a property I was managing and then terminatedNever called them for service after that but they charged my credit card that was on file to renew the service for another monthsI no longer manage this propertyI was able to get the chargers reimbursed by working with my credit card company but Terminix still keeps sending me invoices for the service I didn't ordered or usedTried calling their number several times to resolve the issue but Keep hearing someone from the local office will call and nothing happens

Terminix sent inspector to my apartment to inspect for bedbugs and qouted it to be $to spray for bedbugs that included within days if if the spray doesn't kill them all they would come out as many times as it takes within those days plus he said that he would have them spray for roaches tooI don't know if it was a one spray or the same day deal, and a free mattress coverHe took off $then I gave him a coupon for $which was only toward the spraying for roachesHe had me sign on a tablet and said he would send me a receipt and instructions for preparationMy mother put the $bill on her credit cardCome to find out on the day of the first and only spray and its been about a month a half I talked to the spray guys and he saysThey don't mix up sprays like ThatA sprayer Sprays for one kind of pestThat they or separate jobsThen I asked for matress cover, he said he didnt have It and blamed the inspector saying that he was supposed to give It to him.that led to my mom finding out that the inspector didnt put the spraying for the roaches on the billThen they promised my mom that they Would send the matress cover in the mail to my mom, they didnt do ItThey said that they would have the CEO call them which he didntThey missed two appointments to spray the first time was before the first spray then they where going come and spray yesterdayI call the sprayer and he says he will be here in MIN and I say you might hace to wait little becuase I had to get my cat in a cat carrier and It can be difficult to and he said he couldnt wait anda he he Would Just leave then I asked asked about mattress cover no mattressAt that point I had enoughAnd said I was going to get him fired and report them to Revdex.comFor lieing non responsable unprofessional and not doing what they said they would DoThen the sprayer guy refused to come outI dont know id she got Her money backShe should get her money back at the least minus one spray for bedbugs becuase thats all they did

Unauthorized creation of a contract for services we did not request or approve
We had renewed our contract with Terminix on October 4, We have had an ongoing contract with your company since October 20, Over that time there have been occasional issues with inspectors, or the office, not quite getting things right
This latest issues is by far of such a magnitude, we simply don't understand how this business's processes can be so poor
As part of our new agreement we scheduled an inspection on October 14, I waited for their technician to arrive After an hour I called their office at *** ***, at *** to learn the status of the technician I was told the technician had already been to our home and completed the inspection I asked how that could be possible since I was not at home and therefore was not able to let the technician in to do an inspection of the inside I was told that the technician did an outside inspecti

Not Honoring Their Day 100% Satisfaction Money Back Guarantee
Terminix will not honor their day money back guaranteeThey are total liars about this whole scamThey promised all my spiders would die; they did notThey just sprayed the same stuff you can buy yourself and they sprayed around the doors and windows, just like you can do yourselfSpiders are still thereWe fumigated to kill all bugs
08/10/- Tech came out for initial service
08/29/(9:33) - I called to cancelThe rep gave me a hard time and then finally said someone would call me in hoursNo one did
08/30/(10:39) - I called again and was told that it hasn't been hours yet even though it had been hoursStill no call
They're trying t o drag it out past the daysI hate these peopleDo not start serviceThat *** take all of your money whether you want them to come back or not

Terminix claims they sprayed my house
I was giving Terminix a second chance after they charged my account for a service I was never informed of Now, they claim they came to my house and sprayed my house Then the billed me $for the spraying of my house However, after their "so-called" spraying of my house, my house was running over with huge cockroaches It was to the point of we were killing to cockroaches a day Usually when the house is sprayed, we have no problems However this time, we were running over with cockroaches I ended up going to ***'s and buying big bottles of Home Ortho and sprayed the house ourselves and as a result of the Home Ortho that was purchased with my own money, we no longer have cockroaches