Terminix

HorribleI've worked with Terminix for years and when one incident occurs and i'm unhappy with my service, they treated me like I was just another number on the boardI did not give consent to them to come to my house one day for serviceThey showed up, interrupted me at work (i work from home), and then billed me for it

Terminix did not provide services contracted for or paid for They did not follow up on promises made to resolve the issue
I have been with Terminix for several years They were to treat my home inside and out to prevent pestsI was told that their techs would call to schedule appointments to be sure I was home to treat the inside of the house Instead I would just receive a bill saying the outside of the house was treated, with no proof that anyone ever was at my home I would call to schedule inside appointments in follow ups, but the last several the tech failed to show up at the appointment The last bill I received said they treated the outside of my home, again without prior notice The day they claimed to be at my home to treat snow covered the ground There were no signs that anyone walked anywhere around my home I cancelled my service and told them if they want their last payment of $that they would have to come back out into my home to,provide services paid f

I had a terrible experience with TerminixI was to close on my home in two weeksI ordered a termite inspection, a standard inspection report when selling/purchasing a homeThey scheduled me for a Monday with a 2-hour windowThe sellers had someone to sit in the house to wait for the inspectionThe inspectors never showedI called to see what the problem was and they said, "Oh, you are scheduled for tomorrow for the same time." The Sellers had their neighbor wait again and once again, a no show:no call from TerminixI was furiousI called the company and the rep emailed the regional managerEven after apologizing no one got back to meI called again a 3rd time to see when I could be rescheduledThey told me, "Oh, you're scheduled for tomorrow morning between 8-12." I said, "When were you going to tell me?" I had to call them to find outSure they apologized but they are supposed toI couldn't believe after all of that, they gave me now a 4-hour window of time! Whose going to keep their empty house open for hours? Worse yet, the sellers won't ask their neighbor to sit for more hours of time in an empty house knowing that they didn't show up two days in a rowI won't be using TerminixMy closing is now two weeks later due to this fiasco

Terminax came the first time they didn't spray the roaches second time they didn't show up on their appointment
4/25/no show no refund and the tech lied that he called me and he knocked on the door

Service Contract since The service contract guaranteed termite protection, however severe termite damage was discovered
Severe termite damage was discovered in interior room floors, interior walls, and exterior columns Terminix had contractor replace floors and it was done incorrectly Terminix after some time finally agreed to replace however there is more damage and they are refusing to repair or replace This situation has been going on since 08/01/ This past week they asked for copy of deed so they could settle was their excuse for wanting it and once they received it and because the deed is now in my name and my sister's name and the Contract was in my father's name to begin with and he has since passed away during this problem they would not repair but would pay $and cancel contract Terminix is now saying they will not repair because damage was hidden and no active termites visible They have repeatedly lied, refused to honor their contract, been extrem

*** was called back out to my house to knock down a wasp nest in the eave of my roof pitch (one in which that was missed at a scheduled service)I was told that they would not use a ladder and would knock it down with a poleThat pole was used with too much force which caused a hole in the eaveThe hole was never reported by the technician and it was not discovered immediatelyOnce discovered, I called and reported itI heard back the next day from an area representative and she had me email before and after pictures that I hadThis was on 12/1/and it is now 1/27/and I still have a hole in the eaveI've been offered a free service, but I declined asking for the hole to be fixedI have yet to hear back after that phone callThey keep saying that they need to talk to a manager and I hear nothing back until I do a follow up email
Product_Or_Service: Pest Control
Account_Number: ***

Technician was not doing job properlyWhen questioned he would lie about areas he treated.causing my home to suffer damages from bug infestations
We have been a customer for yrs without issue untill yrs ago we moved and had a new techWe noticed large ants and spiders in and out of the home when we first calledIn the past our tech would do outside of the home and inside every level every rmThis new guy used a spray can and did only our entry ways into the homeI was concernedWith the lack of service but he reassured me that was plentyEverytime he left there really was no change a few times over the yr he came back an extra time because I complained I was not getting any results and he blamed my bushes to be the problem and gave me some ant traps to put around my houseFrustrated I requested a new tech several times and finaly I got another new guy for visitAnd in his one visit he told me I had carpenter ants and treated my home with great resultshe did the outside

I have tried contacting your Alterra times in the last month to cancel ALL service with themThe only way to do so is via a phone number - locally XXX-XXX-XXXXI leave my name, address, and phone number and no one ever respondsI called Terminix, who acquired Alterra, last yearThey were unhelpful - even rude - and repeated told me to call Alterra since none of their customer databases have been shared with Terminix (as of May 26, 2016)I provided my Alterra account number, phone number, name, and address, but Terminix had none of the information.Terminix would also not provide any other means of contacting Alterra as I requested at a minimum an email address or phone number of an executive who could take action (Terminix: "We don't have any of that information")I am FURIOUS as they have also billed me for a service that I have declined via voicemail
Product_Or_Service: Alterra Pest Control
Order_Number: XXXXXXX
Account_Number: XXXXXX

Charges for service not as agreed to When the Inspector verbal quoted me a price of $2396, I got billed from a finance company of $No contract
Was verbally quoted a price of $by the Inspector to treat for termitesThe only thing I was told to sign was a machine that the Inspector told me authorized the technicians to come on my property to perform their services I never received a paper copy of the contract that detail exactly what the services were days later I got a notice from a finance company whose letterhead say "$MAC" No address or phone number on the paper The letter did not state a total amount due only that I owed them $per month for months If I paid it off early I would have to pay a nominal service charge Again I have no paper contract outlining what I owe or that I was going to be turned over to a financing company with no terms outlined The only thing I signed was what the Inspector told on the machine was an authorization for them t

Repeated invoices
I have received several unpaid notices from Terminix I asked the manager, *** ***, to stop the bills and he would not call me back or follwith me My bills are always paid on time and was concerned about any collections I was so upset with this *** issue I cancelled my services I found out from my friends living in the same *** *** area they were being charged more the same services

Terminex was supposed to come to our home and spray for mosquitoes I was told I would not be charged until after the tech sprayedThe tech did not show up on several occasions I was charged the first day a tech was supposed to spray No one has sprayedI have called over and over for a refundIt has not been issued$was taken out of my bank account on June 8, and has not been refundedThis is so unfair and unprofessionalI even called a supervisor and got no resolution
Product_Or_Service: spray for mosquitoes

I have had service with Terminix since March 22,When we first establish service we finance through ***After we finish paying through the *** we setup monthly payments of with terminix to come out once a year to check baits etcWell in January my debit card was stolen, so that *** my Terminix bill to be delinquent because I forgot to call to give Terminix my new card numberIn March I decided I need go ah*** and call Terminix to rectify this issueI call on March 9th to try to pay my past due amount of The customer service rep said a technician would need to come out to my home to have service reestablishWe schedule an appointment for March 12th for someone to come out the morningWell the technician call me that morning and said that he didn't need to come out just call the customer service back and make paymentWell I call back on that Monday to establish payment well they still would not take my paymentSo I let it go until April when I call back to

I have an active Termite contract with TerminixHave recently discovered active Termite activityCannot get the servicing office to call me back
I have an active termite contract with Terminix since early I scheduled a termite investigation service call and the technician came out on June 1st, I met with him and he found the active termite activity under the front door way to our home We are having a new walk way and front stoop installedThe technician stated he would call me after he discussed the remediation plan with his branch manager I have not heard from anyone from Terminix despite phone calls requesting communication

Was told I was signing up for a one time service, but was unwittingly roped into getting a subscription service
When I signed the contractThe way it was explained to me was that If I called him back and asked to stay on it would carry on a subscription serviceOtherwise it would be cancelledI had no intent of getting anything more than a one time spraying of my rental propertyI do not feel I should have to pay for a service I did not want, even If I was baited into signing a contract
The salesman misrepresented the terms of the contract in the plainest terms possibleBait and switch comes to mindI shouldn't be forced into a payment because of a poorly trained or dishonest salesman

So almost exactly a year ago, my husband and I came home to a huge flea infestationWe had removed our cats, and went on vacation for a week, thinking the problem would subsideOf course, in our panic to get rid of the fleas, we called the first company I could think of to get rid of the fleas: TerminixThey came on 8/and treated the inside and outside of our home for pestsWe agreed over the phone for a 'subscription' service, so that we could get a slight discount for future treatments, which we were told we would needOne year of Terminix's services, and we found ourselves living in a house with a flea infestation once again--only this time we have $less in our pocket
So I have a few significant complaints with the company, and have requested a full refundSince we have not received an answer, I think I have to make my case here
Here's a summary:
1) We weren't notified, verbally or in written contract, what we were signing up for with this companyWe didn't know we were locking ourselves into a 1-year contract2) We weren't notified what exact services we were getting with this contractWe were not told that the actual treatment of our home would cost us money on top of our 'subscription/contract' monthly fee3) We have dealt with a few technician and scheduling issues, including technicians just not showing up, the company scheduling a technician for 7-9pm, and technicians inspecting our home letting us know they were there4) Because of the negligence of the company to withhold this information, we have almost as bad of a flea infestation as when we started services
My first complaint is that my husband was never given the details of this 'subscription' serviceNo written contract, no verbal explanation that we were entering a binding contractmonths after receiving spotty services, we decided to cancel our subscription (we had services in August, then nothing until November)That was when we first were told by company representatives that we had signed up for a year-long contract, and the cancellation fee would be greater than just continuing the contractWe were angry about this, but thought the treatments would still be somewhat beneficial
My second complaint is the unclear communication of what services we would receiveWe were assured at first that we'd receive a few months' of 'services' for pest control, to keep the fleas from returningOf course, we assumed that this meant the inside of our homeyear into our 'contract', we were told in a chat session with a representative that all along, the customer was expected to schedule 'extra' treatments to get the inside of the home sprayed...this was NEVER explained at the beginning of our servicesThe representative also said that we could easily schedule these 'extra services online or by phoneI have thoroughly checked our online Terminix account, and cannot find any place to request 'extra' servicesWe have voiced our confusion about why our home wasn't being sprayed on the inside (via phone conversations), but was never provided a clear answer before our last chat session
I use quotation marks around the word extra, because my husband and I assumed our monthly payments were covering treatments inside our homeNope! The $we have paid actually only covers an inspection of the outside of our homeAccording to our most recent chat session, the technician does not need to attempt to contact us at allWhile I think our subscription fees pay for extra services, there is about a $discrepancy between our service invoices versus what is being taken from our bank accountSo we are still confused about what services we should have been receiving this whole time, and how our payments were supposed to workAs stated before, I have never seen any written receipt or proof of our contract with Terminix
From the online ticket receipts from the company, it looks like our home has actually been treated inside a whopping three times in the last year of serviceThe three (actually four) times we have called to ask about getting our home sprayed, no representative has taken the time to actually explain that every single month we wanted treatment inside we would need to call customer service to schedule itUntil the end of our contract
3) We have had some serious miscommunication with the technicians coming to our homeWhile we have paid our subscription fee every month, the technicians only come out every couple of monthsFor us it was 08/2017,11/2017,2/2018,4/2018, 5/2018, 7/2018, and 8/The times when technicians were actually there to spray the inside of our home, we heard varying information about how long we should stay awayUntil May 2018, we were told that we would need to stay out of the home for hoursIn May, a technician told me the treatment was totally safe after minutesBefore then, we had been told by another technician that it was safe about an hour after spraying, but I erred on the side of caution because I was pregnant/had a newborn baby
This 1-hour wait time was a problem, when we found ourselves waiting for a technician to spray our home between 7-9pmThis had been scheduled by the company as the soonest service date availableWe had a renter, and I was pregnantWhen 9pm passed, we called customer service, only to be told by an impatient representative that it was not the technician's faultWe had to wait a few more days to actually receive treatmentIn July, our technician just didn't show up at allThe company responded quickly to figure out what happened, and another technician came to spray--however, we still kept the no-show technician for this monthNot surprisingly, both my husband and I were home during the time he was scheduled, but he never let us know he was thereHe wrote a report stating he inspected and treated outside our home, but I am doubtful he actually came, honestlyMy husband and I were especially frustrated by this, because we wanted to make sure we spoke to the technician to ask to spray insideThis was when we called customer services again, and were just told that we were supposed to schedule online or by phone for inside treatmentWell, since my month old baby was getting bitten by fleas, I asked to schedule something as soon as possibleThe representative stated the soonest would be a week from when I calledNeedless to say, we just paid $for a local pest control sprayer to come instead
I write all this, wanting to make it clear we treated our cats for fleas during this year (Frontline and Capstar), and tried our best to maintain contact with the company when we needed clarification, as well as maintain a clean homeWe were desperate for pest control, and feel we have been taken advantage ofThis past year has been a constant source of stress, as my husband and I tried to figure out how we still had fleas after so many treatments
Because we were never provided access to our contract or the terms and conditions of our services, we are asking for a refund from the company

I hire terminix to help me get rid of my recent mice issue and They came out and have been giving me the run around ever since
This problem started three weeks ago when they said they would send someone out and they have not been returning my calls after I paid them 9/12/two seperate charges one for and paid via credit card They have not been answering my calls to follow through on the contract and I do not know what to do next

On 6/18/we had a sales rep come out to discuss a termite serviceOn 6/20/we set up an appointment to do the service on 6/27/The next business day 6/23/we called the sales rep Keith H*** to cancel the serviceWe decided we would not be needing the termite service at this timeOn 6/27/after canceling, while we were away at work someone came out and did the service anyway
Confused by this my husband called Keith to inform himHe told my husband it was a mistake and it had been canceledHe said he would send someone out to remove it
We called Keith two days later to inform him no removal has been made and our account was chargedAt that time he said he would take care of it
We called Keith a week later and he said it could take up to two weeks for a refund and removalWe then followed up two more times weeks later to make sure it was all taken care ofHe said it would beBy the third week I decided not to call Keith and try the office to see what they could tell me
Now a month later we speak to Amber on 7/She said it would be taken care of and the regional manager would be calling usShe stressed it was important we were available to take a call anytimeWe took her advice and between my husband and I we always made sure we were by the phone day and night
On July we still had no call back so we called the office again and spoke to Nicole, she said we would get a full refund and removalAnd we will receive a call in hours from Scott H*** or Bruce E***
hours later no call...so we called again and we spoke to PatricaShe said she left a message for Bruce E*** the branch manager and she said she emailed both Scott and Bruce
On 7/we decided to contact our bank to see if they could help usOur bank filed a dispute for our refund
The last we heard from Teriminix was On 7/Scott H*** called back to let us know he was touching base with us and that he's still waiting on information about approval for our refundAnd It could take up to 3-days after approvalUnfortunately we never heard back from him
We have made every attempt to solve this and no one at Terminex is doing their part to remove a service we canceledAnd now we are being billed for this serviceOn 10/19/we received a bill by mail and it's saying "your account has become seriously past duePlease help us maintain your good credit rating by mailing your check today"
How can it be past due when we canceled and they only just sent out this one billWe are beyond frustrated and confused on how it got this farWe have not signed a contract and we canceled business day after we called about the serviceI would not recommend Terminix because we have been getting the run around since the startWhen we call the staff they are friendly but do not follow threwThe hours we have lost calling and dealing with this issue and the stress of it all has lead us to write this reviewAnd now seeing so many other consumers having the same type of problems I wish we would have done some investigating before calling Terminix

I have experience bad business with terminixI have had at least four no show no callthey don't care.no shame in there gameI spent a lot of money last year to get this kind of treatmentI will not recommend them to anyone else

Extremely poor customer service!!
9/26/- called for treatment of rodents
Made an appointment for 9/27/@ pm Nobody showed up or called meMade calls to tech No response
9/28/- Called to reschedule I was told someone would contact me within hours No response The weekend went by
10/03/- called the corporate office to no satisfaction
After repeated calls, heightened frustration, being treated rudely and ignored and "no-shows", I called *** They were here the next day to start treatment
Terminix must not need the business

Kristin was our saving grace with Terminix! We had problems getting scheduled, and Kristin a SrCSR was amazing! She is the best CSR I have ever had the pleasure of speaking withThis lady needs to be the president, and make a whole lot of money for the amazing job she doesI feel like our family is important because of Kristin