Terminix

So almost exactly a year ago, my husband and I came home to a huge flea infestationWe had removed our cats, and went on vacation for a week, thinking the problem would subsideOf course, in our panic to get rid of the fleas, we called the first company I could think of to get rid of the fleas: TerminixThey came on 8/and treated the inside and outside of our home for pestsWe agreed over the phone for a 'subscription' service, so that we could get a slight discount for future treatments, which we were told we would needOne year of Terminix's services, and we found ourselves living in a house with a flea infestation once again--only this time we have $less in our pocket
So I have a few significant complaints with the company, and have requested a full refundSince we have not received an answer, I think I have to make my case here
Here's a summary:
1) We weren't notified, verbally or in written contract, what we were signing up for with this companyWe didn't know we were locking ourselves into a 1-year contract2) We weren't notified what exact services we were getting with this contractWe were not told that the actual treatment of our home would cost us money on top of our 'subscription/contract' monthly fee3) We have dealt with a few technician and scheduling issues, including technicians just not showing up, the company scheduling a technician for 7-9pm, and technicians inspecting our home letting us know they were there4) Because of the negligence of the company to withhold this information, we have almost as bad of a flea infestation as when we started services
My first complaint is that my husband was never given the details of this 'subscription' serviceNo written contract, no verbal explanation that we were entering a binding contractmonths after receiving spotty services, we decided to cancel our subscription (we had services in August, then nothing until November)That was when we first were told by company representatives that we had signed up for a year-long contract, and the cancellation fee would be greater than just continuing the contractWe were angry about this, but thought the treatments would still be somewhat beneficial
My second complaint is the unclear communication of what services we would receiveWe were assured at first that we'd receive a few months' of 'services' for pest control, to keep the fleas from returningOf course, we assumed that this meant the inside of our homeyear into our 'contract', we were told in a chat session with a representative that all along, the customer was expected to schedule 'extra' treatments to get the inside of the home sprayed...this was NEVER explained at the beginning of our servicesThe representative also said that we could easily schedule these 'extra services online or by phoneI have thoroughly checked our online Terminix account, and cannot find any place to request 'extra' servicesWe have voiced our confusion about why our home wasn't being sprayed on the inside (via phone conversations), but was never provided a clear answer before our last chat session
I use quotation marks around the word extra, because my husband and I assumed our monthly payments were covering treatments inside our homeNope! The $we have paid actually only covers an inspection of the outside of our homeAccording to our most recent chat session, the technician does not need to attempt to contact us at allWhile I think our subscription fees pay for extra services, there is about a $discrepancy between our service invoices versus what is being taken from our bank accountSo we are still confused about what services we should have been receiving this whole time, and how our payments were supposed to workAs stated before, I have never seen any written receipt or proof of our contract with Terminix
From the online ticket receipts from the company, it looks like our home has actually been treated inside a whopping three times in the last year of serviceThe three (actually four) times we have called to ask about getting our home sprayed, no representative has taken the time to actually explain that every single month we wanted treatment inside we would need to call customer service to schedule itUntil the end of our contract
3) We have had some serious miscommunication with the technicians coming to our homeWhile we have paid our subscription fee every month, the technicians only come out every couple of monthsFor us it was 08/2017,11/2017,2/2018,4/2018, 5/2018, 7/2018, and 8/The times when technicians were actually there to spray the inside of our home, we heard varying information about how long we should stay awayUntil May 2018, we were told that we would need to stay out of the home for hoursIn May, a technician told me the treatment was totally safe after minutesBefore then, we had been told by another technician that it was safe about an hour after spraying, but I erred on the side of caution because I was pregnant/had a newborn baby
This 1-hour wait time was a problem, when we found ourselves waiting for a technician to spray our home between 7-9pmThis had been scheduled by the company as the soonest service date availableWe had a renter, and I was pregnantWhen 9pm passed, we called customer service, only to be told by an impatient representative that it was not the technician's faultWe had to wait a few more days to actually receive treatmentIn July, our technician just didn't show up at allThe company responded quickly to figure out what happened, and another technician came to spray--however, we still kept the no-show technician for this monthNot surprisingly, both my husband and I were home during the time he was scheduled, but he never let us know he was thereHe wrote a report stating he inspected and treated outside our home, but I am doubtful he actually came, honestlyMy husband and I were especially frustrated by this, because we wanted to make sure we spoke to the technician to ask to spray insideThis was when we called customer services again, and were just told that we were supposed to schedule online or by phone for inside treatmentWell, since my month old baby was getting bitten by fleas, I asked to schedule something as soon as possibleThe representative stated the soonest would be a week from when I calledNeedless to say, we just paid $for a local pest control sprayer to come instead
I write all this, wanting to make it clear we treated our cats for fleas during this year (Frontline and Capstar), and tried our best to maintain contact with the company when we needed clarification, as well as maintain a clean homeWe were desperate for pest control, and feel we have been taken advantage ofThis past year has been a constant source of stress, as my husband and I tried to figure out how we still had fleas after so many treatments
Because we were never provided access to our contract or the terms and conditions of our services, we are asking for a refund from the company

Appointment was scheduled for 5pm on 6/14/ My husband and I had both arranged to get off of work at 4:30pm because the technician had already warned my husband that if we weren't there he would leave Waited until 5:30pm then called, he said he would be there by 6pm Didn't show up until after 6:pm He was convinced that there were no bugs inside, the problem was only outsideI doubted not spraying the inside he said he would just do it because he could tell it would make me feel better Made numerous racially implied comments to my husband (who is black) such as, *** and multiple other references to him being a *** On 7/1/18, we found more bugs in the exact same spot we had asked to be sprayed I called the main number and had to talk to different people, two different times, just to request an appointment I had to explain the whole situation and asked that a different technician be sent to the house, and specifi

I have an active Termite contract with TerminixHave recently discovered active Termite activityCannot get the servicing office to call me back
I have an active termite contract with Terminix since early I scheduled a termite investigation service call and the technician came out on June 1st, I met with him and he found the active termite activity under the front door way to our home We are having a new walk way and front stoop installedThe technician stated he would call me after he discussed the remediation plan with his branch manager I have not heard from anyone from Terminix despite phone calls requesting communication

Extremely poor customer service!!
9/26/- called for treatment of rodents
Made an appointment for 9/27/@ pm Nobody showed up or called meMade calls to tech No response
9/28/- Called to reschedule I was told someone would contact me within hours No response The weekend went by
10/03/- called the corporate office to no satisfaction
After repeated calls, heightened frustration, being treated rudely and ignored and "no-shows", I called *** They were here the next day to start treatment
Terminix must not need the business

Terminix came to kill bug in home, they guarantee year, or not pay rest oneJust they finished the "job" I fund the bug againThey didn't do any
I found bugs in the house and hired Terminix to kill itPaid half initially then another half will pay when they finished the workThe agreement was:
if they didn't finish the job then don't have to pay another half ;
years warranty, if in the years there still have bugs they will come to kill it for free
I found bugs when they leftI called and called, finally one people came, said it is NOT termi but ants with wing! Since then I have to continue communicate with different person, ask them to solve the problemEven made an appointment with Francis G*** on one day afternoon o'clock, but he didn't show up
I frequently call them ask them who is the responsible person I need to talk to, and called Francis, again and againHe told me he'll report to his supervisor then call me backBut I never heard from h

I prepaid for two wasp control services in July and completed by October I was just charged for a 3rd service that I did not authorize
A sales rep came to my door in July He sold me two outdoor pest control services and told me I would be charged for those services upfront with no further obligationBoth services were performed in July and October Today a third service was performed and I was billed $I did not authorize this service and called TerminixI spoke to three different people and they told me I was on a quarterly plan and that they would cancel it but I would still have to pay for the third service I did not requestThey told me the only way to resolve the issue is to talk to the local Terminix branch in my areaI asked for the number and they refusedThey said customers can only call the 1-800-Terminix number and talk to the main switchboardThey requested that the local Denver office call me but I will have to wait for their callIf th

PLEASE STOP SENDING ME EMAILS REGARDING SERVICE TO XXXXX *** *** *** *** XXXXX My 9/16/teIephone call to you states I have moved!
I keep getting these emails from Terminix regarding service around a previous property where I was located I am no longer at that property and I have notified Terminix over and over again Terminix insists on sending me notices in an email that has an auto reply which means no personal contact with their company I would then have to call some number, wait around, be transfer at least times and just get frustrated And in another month or so I will get some new reminder of service to that same property!!!

Terminix did not provide or fulfill the contractual agreement supplied to me at time of payment
Terminix rep came out and sprayed crawl space for active termite colonyalso installed bait stations around housethey were to check bait stations quarterly with an annual inspection including bait stations and crawlspaceI also paid in advance for second years inspectionsNever once were all the bait stations checkedI have 16, 16, and stations checked the first yearThey did not even know how many were originally placedSomeone came out in May to do the annual inspectionHe did not arrive in the allotted time nor did he check the crawlspaceWhen I called to have him come back the manager did not have any clue who came out nor did he have anyone scheduled to come outHe did not know the person who had left the Terminix paper on my doorNot acceptableAlso in Feban inspector came and left a paper stating he checked all stations, but it had snowed earlier in the morning

We purchased an exclusion service that had ultimate protection guaranteeWe have had it for months, and the problem is still unresolved
Product_Or_Service: Rodent Exclusion Service
Account_Number: XXXXXX

Was suppose to kill the rats in my house and cover up the holes and this has not been donenow have to tent house with additonal expense
on 8/11/terminix came out to rid my house of rats/mice, they installed the exclusions as agreed uponthey were suppose to come out and put up additional traps after the were suppose to have fixed all the holes in the houseThey were not all fixed and we have continued to have rats getting in the houseWe found holes behind my fridge, dish washer and under the sinkI have called times to have someone come out and check the traps add more and find out where they were getting inMy husband finally got under the sink found numerous holes and tons of rat poopI am paying dollars to have them rid my house of rats and I still have themToday the inspector Alex from Terminix came out to inspect the work that was done and now he tells me that the original guy Stephen *** did not do his job correctly and the only way to rid my house of

I remember commend the NW Greensboro branch in stokesdaleHere are the facts (and this is in months): Call for a termite bait system annual check, they arrive on 8/and never check the systemI ask whyOh because you're a September ticketI can schedule you for next week though! Why the heck did they just schedule this waist of time knowing full well it wouldn't happen??? They even had September written on his paper next to my AUGUST appointment Other examplesyou have mice sir, but we're not allowed to patch the entry holes, here is what I'd recommend you buy at ***...what?? Another example, we can't spray to prevent ants, call is when they're hereI call the next week on a Monday because ants are crawling on my arm on the couchwe can help you Friday! Um NO THANKS! This is what I tried to prevent last week and was told we can't do it! Another example, I pay for months Misquito protectionI am months into service and am told it shows I have no treatments left on my planI tell them schedule me anyway, I'll handle itCall back minutes later and another worker confirms I have one more treatment and acts like nothing is wrong with the complete opposite comment from the prior worker IS this how to run a trustworthy business?

What a rip of! They told me my attic was infested with roof rats and I needed to pay $for exclusions Then then stated that all of my attic insulation had to be ripped out and replaced for $ Of course no pictures were taken to show me this I had other exterminators come in and they both took pictures and showed my my attic was fine and that the rodent was coming in from under my garage door that needed to be sealed

Initial treatment was poor, guarantee is not valid, company is avoiding me
We received a service on 8/21/The day of the service was frustrating, as the technician arrived much earlier than the scheduled timeLuckily, I was homeHe was unaware of my specific concernHe initially sprayed the outside of the house for an interior infestationAfter expressing my concern, he stated that the communication is poor between the call center and the exterminator then quickly sprayed my basement and set a few glue traps He also informed me that I had been enrolled in a quarterly planOne that was never explained to me and I never agreed toHe also told me it would take about weeks for the pests to die but if there was a problem after, let them know and they would come re-treat for free based on their guaranteeI waited several weeks and finally called due to a continuation of infestation in my homeI initially called on a Friday, the call center told me that an agent would call m

On November 29, 2016, I entered into contract *** with Terminix Representative *** *** at ***The contract stipulated "Services will be performed in a workmanlike mannerTerminix reserves the right to sub-contract the work to be a contractor chosen by TerminixTerminix reserves the right to sub-contract the work to be a contractor chosen by Terminix." ***, Lic*** was sub-contracted by Terminix*** was to replace fungus damaged wood with new woodThe wood was replaced but all of the work was not performed in a satisfactory manner and has not been correctedTerminix has been contacted since December more than ten times to correct the following problems: (1) an additional coat of paint is needed on all work surfaces replaced, the wood was painted during a light rain; and (2) the eaves trim work near the front door has fallen off and has not been replaced and properly secure

No show no call on more than one occasion and not on scheduled time when they do show up
My husband and I have contacted Terminix numerous time to have them come out due to a big problem we have in our living room and the occasional ants in the houseWe scheduled an appointment for 4/23/between the hours of 4-6, we were out that day and made sure we returned home before because we had Terminix come out only to find out they had already came around and only sprayed the front even though our concern was the back and the inside of the houseWe ended up purchasing a bug spray at the storeWe again stared seeing ants and spiders so we called again and took the first available appointment for 6/17/from 2-My husband and I both work but arranged for someone to come so that we would wouldn't miss our appointmentAt around 6pm I called Terminix to find out if someone was still coming, they basically said they didn't know there was no show no call and that someone would contact

Forwarded message
From: ***, ***
Date: Mon, May 23, at 9:AM
Subject: Terminix Complaint
To: "***@Revdex.commidsouth.org"
Dear Sir,
My name is *** ***, I am a regular customer with Terminix On Friday, May 20, 2016, I had a scheduled appointment with Terminix between the hours of 1:pm to 3:pm My wife was home during this time and she stated that the Terminix technician never showed up to our house to spray for insects Friday night I got an e-mail from Terminix stating that the scheduled work was performed and wanted to know our experience with the service I called the local Terminix business and requested to speak to the supervisor by the name of Dale Lawson I haven't heard from MrLawson yet When I call the office, I'm being put on hold
The work previously done by Terminix didn't work, the insects are still in the house This is why we had them scheduled to come back out on May 20th My

We received a bill from Terminex for $for exterior general pest control on 1-10-that we did not authorize They left no proof of service.on 10-20-we had service performed at our home the cost was $which included months of service which expired 1-20- And this was put on our credit cardWe understood the service expired in months And they performed service on 1-10-without our authorization for me There was no proof that the service was even done No service ticket left on our door or mail box We did not know it was done until we received the bill in the mail 1-21- We called them with no satisfaction

On May 1, I called Terminix to establish a new service in Michigan (I had a very successful relationship with Terminix in San Diego County for many years.) On May 2, Lawrence arrived at my home, and in a very quick (too quick') amount of time, he was finished He told me there may be some residual ants for a few days There were In fact, the ants in the bathroom never completely went away However, I believed Lawrence, so I waited When the # of aunts in the bathroom began to grow, I tried calling their Customer Service number After a very long while on phone-hold, I decided to use their Online Chat I did connect with a rep, who, after all of the questions, said she could not help me but would forward the information to the local office who would respond within hours At hours I called again and waited for the disgustingly lengthy phone-hold I finally reached an agent who told me that I had been mislead; they need 2-days to respond to a request She asked for a

I was offered a single visit service by the sales representative, and told that it would take care of my pest problemThe service did nothing
on 4/26/2016, I recieved a single service that was offered by the sales representativeI was told that it would take care of my pest problemI was also told by the technician that it would take care of the pest problemIt did not, and saw no change

They do not stand behind their money back guarantee policyCustomer service is AWFUL!!!
My mother had hired terminix because we had ants INSIDE the house on 4/13/Technician came to the and dropped baits OUTSIDE the houseThe first time he came, he told us to wait daysIf nothing is resolved, call the company backWithing days of him coming the ants TRIPLEDShe called days later to have the technician to comeHe was minutes lateNo call no nothingShe had to call customer service and ask where he wasThey could not contact himHe AGAIN put out baits OUTSIDEShe told him several times that the problem was insideHe did not put any bait inside the houseShe again waited days and called for serviceAgain the technician was lateNo one could contact him to get and ETA so we cancelledShe called customer service to cancel serivce and ask for our money backThey told her that a report would have to be sent to the branch manager, and he would call her in