Terminix

Consumer Complaint ***
I paid Terminix $to do termite removal for house & garageTerminix employee came and put bate houses around house and did not put but bate houses around garageI asked him why and he said garage was all concrete

Want there money up front but not finish there jobsThere 100% happy or get your money back is junkI gave them mouths and try to make it right but nothing

Door-to-door salesman came and we signed a trial month contract on 5/14/15.Terminix signed us up for a year and has been drawing from our bank acct
On 5/14/15, Terminix salesman Roosevelt P.(XXX-XXX-XXXX) came to our door and we were told that we were signing up for a month trial contract We wrote him a check, thinking it was safer that he would not have access to our credit card infoto keep charging it, and we thought things were set During the months, we had them back a couple times to spray for bees One day a technician showed up and said he was there for the regularly scheduled spraying I explained that we ONLY had the month contract and we weren't having any problems at the moment (no bees) He asked if he could just take a look around anyway, I said, Sure Later that day, I found an invoice in my mailbox Needless to say I was upset The invoice said that the Terminix technician saw a few ladybugs so he put down a few granules and the bill was for $

Customer service has no idea what's going onNo one knows anythingHad to speak to different people, ones of which even took my credit card number...not sure what for since no payment was ever madeHorribleGoing on for weeks now

Terrible Customer Service
I am not even sure where to start with my complaint about Terminexthe experience overall was beyond awful and probably the worst customer service experience I have ever had It started on WedAugust when I called for service to my client's home I work as * real estate agent and they had * bee issue that I said I would take care for them after they moved in The initial conversation with Terminix was very easy and an easy scheduling process They told me they would be out to the home on Friday, Sept2nd to perform the requested service I gave them my clients phone number in case there were any changes so they could call them directly since they live there I also gave them my credit card info and told them to charge it to me and not to the homeowner The person on the phone said they understood and the conversation ended
I received * text message on Thursday, Sept1st from my client who said Terminix had called to reschedule for Saturd

If I could leave a zero rating, I would This company has trashed my home and it has been months since they broke a pipe and flooded my home In attempts to have financed amount adjusted, I have hit a brick wall They are rude, inept and I am sorry I ever trusted them to come into my home The bad history goes back years and they won't even talk to me at this point

Technician was not doing job properlyWhen questioned he would lie about areas he treated.causing my home to suffer damages from bug infestations
We have been a customer for yrs without issue untill yrs ago we moved and had a new techWe noticed large ants and spiders in and out of the home when we first calledIn the past our tech would do outside of the home and inside every level every rmThis new guy used a spray can and did only our entry ways into the homeI was concernedWith the lack of service but he reassured me that was plentyEverytime he left there really was no change a few times over the yr he came back an extra time because I complained I was not getting any results and he blamed my bushes to be the problem and gave me some ant traps to put around my houseFrustrated I requested a new tech several times and finaly I got another new guy for visitAnd in his one visit he told me I had carpenter ants and treated my home with great resultshe did the outside

I am being billed for service that are performed after I cancelled the service due to dissatisfaction
On an unknown date in the first part of September, I requested to have my service cancelledOn September a technician showed up with no appointment to do the quarterly serviceI told him that I had cancelled the serviceHe told me that he was going to do the outside treatment anyway, which he didI am now being billed for that treatment

The ease it was to set up an appointment for my mom was amazingI wasn't going to be able to be on site and they told me how much up front how much it would costThey inspected and didn't find anythingThey called me right back and told meI appreciate their honesty and professionalism

I started a quarterly service on Aug 25th and was told I could cancel before November 25thI was also told I would be billed and they auto drafted ea
I started a service on Aug 25th which I was billed on August 26thI was told I would be sent a bill due November 25th at the earliest and the service would be done within a week after the 25thThey billed me weeks early and auto drafted which I did not agree to at allThey said they preformed the service which I never saw anyone here, there was not a note, nor was there a yard tag(a violation if they applied any chemical you have to have a yard sign according to Florida Dept of Agriculture
I was told at the time (aug 25th) I could cancel at anytime before November 25th and not have to pay the billI never agreed to be auto billed or auto billed weeks before it was due, never agreed to the service after the initial months, and have attempted in good faith to resolve this with the company.I am seeking a refund of my and

Inaccurate findings of Terminix termite inspector Alex M*** on 04/20/Alex stated that I had fungus on my roof sheathing and that it needed replacementAlex showed me the spot that supposedly had fungusIt looked like dirt to me but I believed him since he is supposed to be the expertI then was told that a final inspection would not be issued unless I hire the Terminix contractorsI agreed to hire the Terminix Contractors and they came 04/21/at 800AMThe contractors took the roof apart on said area that Alex specifiedAfter completion of prepping the area, the contractors informed me that they needed to go to Home Depot for suppliesAfter they left, I went to view the areaTo my surprise after the panels were removed to expose the roof sheathing, the wood was intact and had no signs of fungusI was shocked, I was told by Alex that I had fungus on my roof sheathing that penetrated the whole woodAlex had also showed me the long pieces of wood on the side of the house

As a customer of Terminix, I usually pay annually just for preventive maintenance As spring is approaching, I'm finding red ants in my homeUpon calling to schedule an appointment, I became aware from the recording that I had an upcoming appointment that I knew nothing aboutI went to the mobil app as instructed in the recording, only to find that it is inoperable I called back and finally spoke to a representative after holding for minutes, and was assured that I did have an upcoming appointment in days, between 10am and 12pm At 11:on the day of that scheduled service, I again called to inquire about my appointment, and was told that although they could not reach the technician, he was probably running behind scheduleThe representative suggested I give him additional time to show up At 1:15pm (hour and minutes beyond my scheduled end time) I again called and found after holding minutes, that I no longer had a scheduled appointment! After much protest on my part, the representative called the branch but was unable to reach the technicianHe did speak to the Branch Manager, Paul K***, who apologized and said he also could not reach his technician, but asked if he could reschedule him for the following business day that he would guarantee my serviceReluctantly I agreed, only to find that the technician was a no show / no call on the rescheduled date! I placed a THIRD call to customer service and asked for a supervisor, but was informed that although there, they would not come to the phone, and just wanted the representative to reschedule me AGAIN! NO WAY! I've had it with the poor customer service and lack of responsivenessMy business obviously doesn't matter!

I had a rat problemTerminix gave me a contract after replacing the insulation in my house, and when I had a recurrence, suddenly, they lost my contract, applied the money I paid them to another contract I had with another house, and refused to pay for the damage the rats caused to my air conditioning ventsI called them multiple times, and they never called me back

I signed a contract for bed bug services which included bed bug cover sets for three beds, but I only received sets and poor customer service
I have used Terminix for approximately years for recurring pest controlSo when I had a bed bug problem pop up, I called them I signed a contract for approximately $which included treatments in three bedrooms and the living roomThe contract included bed bug cover sets for one twin size bed and two full size beds, even though at the time I only had one twin and one full size bedI had gotten rid of the bed in one of the roomsThe employee I signed the contract with asked what size bed I would be buying for that room and added a third set of bed bug covers for the bed I was going to buyMy daughter was home when the service technicians came to treat house They asked her if there was another bed to cover she told them no, so they did not leave the third set of covers I called the person who wrote the contract and let him kn

I Have a such bad experience with Terminex the service is awfulThey did not stick with the schedule ( you can wait for them and they just not shown up), rude on the phone and they do make a charges from your bank account out of blue, for nothingThe charges from the bank does not match with the charges on Terminex website ( with your auto- payments) They make extra charges for some kind of service you have no cluefor I Called and complained so many times - the managers are so rude , do not want to listen I just going back and force between bank and Terminex It is a nightmare !!!!!

Absolutely terrible experience with Terminix!!!! I cannot believe these people stay in businessI ordered a spraying for an ant infestation in my houseThey came out and did a good job, were professional and on timeThen the nightmare startedIt turns out they put me into a month contract without ever telling me this - I was under the impression that I was ordering a one time serviceWhen I called their number (call center in Tampa) I was advised that only the local office can fix this and that someone would call me back in to hoursWhen no one called back, I called again, and again no one called backI tried a third and final time and while three weeks have passed I have not gotten a call backThank goodness this was done on a credit card and my CC company is handling thisIn my opinion Terminix is a bunch of crooks who prey on people who have pests and sign them up for service without disclosing this informationThen they are unwilling to handle the cancellationI thought with a national brand like Terminix, I would be safe from this type of preying on customersUnbelievableDO NOT USE THIS COMPANY!!!

terminix did not provide the service requested and did not refund the pest control fee when requested
I contacted terminix to correct an unknown mouse entry problem in my home A sales agent came out and told me that terminix could correct the problem and after looking into my crawl space indicated that he was very certain that my home also had termites Sales Representative told me to remove the landscaping near the crawl space door so he could go inside Did that Representative came back a week later and again looked into the crawl space and said that I do not have termites Asked me to sign an electronic agreement and write a check for $for the mouse blocking service Said he would send a technician to put mouse blocking material in garage and areas where the technician saw possible mouse entry Several days later the technician arrives and indicates that he was there to put mouse traps with rat poison down in kitchen and garage I told him that I already had huma

Tech cancelled on me times in a row,rescheduled timesstill have bed bugsNoone answersHorrible service
Initial service may for bed bugsTech serviced that dayCalled back a fee weeks later, within days due bed bugs still hereCalled *** *** residential account manager to get a follow up apptHe stated he would send someone out A week later nooneI called to make an appt for follow up treatment June to Tech called to cancelRescheduled for next day, June 29, from to Terminix called that morning to cancel againRescheduled for today, june from to Noone cancelledNoone calledCalled at 330pm june to see if they cancelledOperator said no and they have until Called back at because tech is still a no show***, local area manager called at 6pm june 30th to reschedule for July 1st from to with 30% discountWe'll see if they actually follow through

If I could leave zero stars I would the company is a joke and one big scamJad them come to do a bed bug inspection which was required by my wifes jobThere were iMy house for no lo ger then mins and said that I had bed bugs but would not provide proof of them I have had the same couch for years and have been sitting on it for years and never have had any bugs come out of itAll they wanted was my money which thet were trying to get a 1,dollars from me there techs are rude and would not provide me with any paperwork saying that I had bugsSo I had a different company come out to my house the next day and they could not find any bugs in my home at allAnd when the branch manager called me he was rude as wellThis company is a joke as long as I walk on this earth I will never say anything good about themThey just need to be shut down so they cant scam any one ever again

Contracted service, within hours, contract canceledCompany billed for service not completedCompany billed $Renegotiated and paid $
On Dec 19, 2016, Terminix contracted for a termite/pest inspection for pending sale A Termite inspector sent to home and completed a termite inspection advising standing water and termite infestation was foundInspector produced photosContacted previous home inspector that disputed water damageHe stated no evidence of the damage was foundSpoke to Terminix who immediately scheduled 2nd termite inspector for 2nd inspectionNo evidence of standing water was found; however, found subterranean and dry wood termites and Recommended tenting and under house chemical treatment for a total of $The work was scheduled for Jan On Dec 21, my husband received a phone call to compete under house treatment (hours after the contract was signed) My husband stated no work was authorized without an owner presentThe inspect