Terminix

***Subject: Hardship with Terminex not providing quality service2/2/4/? Advised Terminex I heard scratching noise, heavy thumps and something was jumping.2/24/? Terminex found no traces of anything2/24/? Advised Terminex the sounds became more consistent and frequent.Advised by Terminex Pest Control about a plan for $down and monthly for the pest serviceTerminex stated that it was miceThey found no traces of dropping or signs that they ate into anythingTold them I didn?t think it was miceMarch ? I made four calls advising them that I still heard heavy thumping noisesThey told me they couldn?t send anyone out because it was a weekend or that the noise would go away after they ate the bait because they would be looking for air and waterI kept telling them that I didn?t see any traces of mice and it was very loud noises running in the ceiling and through the walls.April 19, ? I called Termin

Terminix employee did not provide adequate information or serviceTerminix company will not pay for treatment due to infestation for this issue
March 9: Stayed on trip with bed bugs (BB) and found bug in luggage next to bed at homeContacted Terminix quarterly service provider on bug, confirmed BBProvider said could "spray" and would take care of itTrusted service provider as an employee of Terminix to provide adequate pest control informationQuarterly service arrived March 7:50am left 7:53am
July 24: Found BB in exact same roomImmediately contacted quarterly service with no responseContacted Terminix immediatelyThey didn't see BB service on account in MarchTerminix would come out the next dayTerminix said remove all clothes and bedding etc from any area and bagNeed remove all animals for the service next dayStayed home from work and bagged sq ft of clothing, etc
July 1:00pm: Left workMet new Terminix employee whom indicated "Bed Bug Specialis

After being bitten by a brown recluse spider...called Terminix to inspect houseLori Blackwelder came and said she found them in the atticShe said "you will need our treatment to get rid of them" She
was very positive that Terminix would take care of problem She also said I had "roof rats" and they
would need to install barrier metal strips around my whole house to solve this problem, the total price was $6,she said, and then I would be "safe" from these serious problemsI believed her
signing for service and paying $2,on October 3, and paid $2,on Oct 16thThe installers of roof rat barriers messed up my leaf guards, had to pay $to get them repairedThe spiders were still coming out in my house (bathroom linen closet, my shoes, closets, behind drapes, don't know
how many we found)Started calling in November about this with no successStill had them in February
and they sent men to dust baseboards, still had more spiders, they sprayed at

Company doesn't show for scheduled appointments everMakes appointments with no prior consent or notificationCharges for services not rendered
We are a new customerOur very first appointment they called morning of an hour before scheduled time and tried to cancel claiming the call center had just emailed them that morning notifying them of our new serviceThis was in late April or MayThe gentleman that came used an aerosol can inside our home citing he had not loaded any liquid materials on his truck and could not treat our crawl or outdoorsSince then it has been a scheduling nightmareYou take off work for scheduled appointments only to have no one show up or callIn addition to that, they will randomly show up on your doorstep with no scheduled appointmentOur pest control issue persists and it seems there is no leadership or clear communicationYou can't speak with anyone local to complain as you are routed to a call center in Tampa FloridaThey do not compensate y

The service promised was not provided for the contract year that went from October 1, to September
We have paid an annual fee for termite inspection since our original infestation in the late 90's I paid the annual fee for a contract that ran from october 1, through September 2017, but received no inspection during that period of time The last inspection was done in June 0f -- I did not receive a report of this inspection This inspection was part of the contract year from October 1, to September

I had cancelled my account and they continue to send people to my house unannounced to treat the front yard and say the back yard gate was locked, and then they bill me for services I never approved or asked forI then call and tell them my account has been cancelled and I spoke with a manager that zeroed out my account to a balanceThen I get another notice that someone came to treat my yard and again, another bill for the services I didn't approve of or ask forThis cycle has gone on times nowHow many times do I need to call and cancel my account and zero my account before this stops happening? How can a company think it is ok to continuously send people to my home unannounced to perform and bill me for services I didn't ask for? It's like I went to a restaurant and they keep giving me a steak I didn't ask for and they keep putting it on my bill and asking me to pay itUnrealThis has been a nightmare

technicians stopped coming, contacted Terminix multiple times was told tech would be out on a certain date, never showed
Dec paid year in advancetechnician stopped coming sometime in June 2015, made repeated calls to customer service, finally cancelled serviceWas told in order to receive refund manager from local area would call and discuss issueI have never received a callHave called customer service times since January will not give me managers direct line and manager never callsI have an answering machine so even if I am not here I would get a messageI am now being billed for November & December and cannot get any responseService was never provided and in addition, December I paid in advance through December why am I getting billed anywayTerminix needs to refund at least 4-months of the money they were paid

Don't waste your money!!! Terrible customer service on the local levelFind a local pest service you will be glad you did

Selling Termite tent protection and when needed not responding to numerous calls
I have had Termite protection from Terminix past yearsIn AUGUST I saw a termite activity inside the houseI called terminix numerous times and no one ever got back to meAfter a month of calling I finally managed to get a technicianWhen he came, he was just a sales person that tried to sell me other coverage and informed me "That probably old residue"After a week residue started showing up again and again it took me a month to get someone just to comeWhen Technician came he did a small spot treatment that didn't workDroppings were showing againWhen I called again ( again few weeks passed to see technician) he cam , spot treated again but said that house needs to be tentedIn my presence he called local manager and spoke to him to schedule immediate fumigationI was told that I will be contacted next day Past next TWO WEEKS no one contacted meI left numerous messages in the office, we

Terminix continues to bill although service was cancelled
I have an email from Terminix confirming cancellation of my contractEmail is dated 11-11-Sales agreement number is
***I continue to receive billings for a date of service of 11-which is after the cancellationI wish Terminix to cease sending me billings

CONSTANT NO SHOWS NO CALLS on pest and termite controlClinton mgmt wont respond and Rgnl Mgr Andrew won't take my callWant to talk to B***
We have been a customer since Over the last couple of years, no one would show up to the scheduled appointment and no one would callI would reschedule online and hoped someone would show upIf they did, great but if they didn't then I would call the 800-number and they would credit me the service and someone eventually would come outThe last pest control appointment of course no one came and no one showed up A few weeks later I get an email notification that someone was out and did the pest control service on a different day! I never rescheduled it and didn't know they were coming outI was home the entire day and no one came to my houseMy house requires an interior pest control service as well as the outsideI find it hard to believe that someone came out and if they did they scheduled it without my knowledge few weeks late

Very poor customer service I had the Sentricon bait stations finally installed in I kept getting letters from Terminix that they would upgrade my stations to the Sentricon on the next service First service, no upgrade, received another letter, next service, still no upgrade, received yet another letter If I hadn't happen to be home on the third service, I still wouldn't have gotten upgraded I had to tell the technician about the promised upgrade Now that I have them I can't seem to be able to get Terminix to check the stations On the first check the technician did not have the tools to check all stations or replace one station in the ground I rescheduled a second visit I asked for a call and door bell ring when the technician arrivedI received neither Neither did all my stations get checked I took
photo's to document where all the stations were installed and unless they used xray's to check them, many were not checked I called again to schedule another service AGAIN I asked for a phone call and door bell AGAIN, I did not receive one AGAIN, those bait stations were not checked
Additionally, when I try to download the full service ticket for those last services, I get a web page error, meaning they don't exists Personally, makes me wonder if they were ever here I was home all day for the last scheduled visits

Misdiagnosed with Termites when we have foundation ants.Terminix will not honor their 100% money back guarantee
6/dirt piles @ front door.Terminix said it was termitesTermite treatment done***'s paid $1,
5/***'s paid "Termite Baiting Program"premium
5/***'s paid "Termite Baiting Program"premium
6/dirt piles reappeared @ front door & terminix came to treat again.Terminix treated area again
5/***'s paid "Termite Baiting Program" premium
5/***'s received a computerized terminix call about an inspection date*** cancelled.she was scheduled to have surgery on 5/24/17.could not afford it at that timeThough the "Termite Baiting Program" invoice was not due until June 29, ***'s were hoping to pay it by then
6/13/Dirt piles @ front door reappeared.*** called Terminix to reportit & ask for her money back since problem still exists after years of treatment.Terminix told *** to call back on 6/& ask for S

After numerous mistakes by this company we cancelled our contract with them and the company agreed but we still continue to receive invoices
We entered into an agreement with Terminix on July 24thOn July We cancelled our agreement with them after numerous mistakes With the company in WichitaWe have numerous text messages showing that they agreeded to cancel because of their mistakesNicholas T*** in charge of the Wichita Terminix office never even cashed our check Because of the mistakesWe were told that our agreement was cancelled On July and received an email, (have they email) from Terminix is showing are service was cancelled with themOn August 30th We received a invoice from Terminix with an amount due upon receipt even though our service had been canceled by TerminixI called Terminix billing and explained the situation and they AGAIN cancelled our agreement and sent me a copy of our billing statement showing ZERO BALANCE DUEToday, September 10th I rece

If I could leave a zero rating, I would This company has trashed my home and it has been months since they broke a pipe and flooded my home In attempts to have financed amount adjusted, I have hit a brick wall They are rude, inept and I am sorry I ever trusted them to come into my home The bad history goes back years and they won't even talk to me at this point

I have been a customer for years but just lost my business A tech was supposed to come out for our July service and no one showed up, my husband was home the whole time, no receipt was left, plus our gate was closed they always call my husband to open it We were still charged so we tried to reschedule but it was rainy and the tech said to wait We called back again to reschedule and they said the main/local office would have to call us back....well no one ever did and by this time our next service was due so we just let it go When we first called about no one showing up they were supposed to investigate and someone would call me back bc they can look at the gps on the truck and see if they even showed up and no on ever called me back I called to get a credit or refund for the service that was not provided and was at first told I could only get a $credit then he said half credit to which I declined bc that is not fair so they closed that case I called back and was assured I would get a new case open and it would be escalated and I would talk to the branch managerI called back bc yet again no one contacted me, they told me my case was closed on Monday without anyone calling me They would rather lose a great customer than credit or refund for service they did not preform They have horrible customer service and I will not recommend them to anyoneCustomers are what make your business so you should realize when you make a mistake it needs to be corrected fairly to the customer I have cancelled my account and disputed the charge with my bank

We have a termite contract and had an appointment for checking the traps No one showed up and when we inquired they stated someone was here
Cr XXXXXXX Contract renewal paid online with a check 10/27/ Had an appointment 10/to check the traps When no one showed up called and they said someone did stop and checked the traps We were here and have cameras on or property and no one came to our home Made several calls to the branch manager Never returned our calls Spoke to Brenda 12/2/and she assured us that Eric *** would call within hoursShe asked us to call X-XXX-XXX-XXXX option if we did not hear from him We called 12/5/and the number disconnects once you are hold

Inaccurate findings of Terminix termite inspector Alex M*** on 04/20/Alex stated that I had fungus on my roof sheathing and that it needed replacementAlex showed me the spot that supposedly had fungusIt looked like dirt to me but I believed him since he is supposed to be the expertI then was told that a final inspection would not be issued unless I hire the Terminix contractorsI agreed to hire the Terminix Contractors and they came 04/21/at 800AMThe contractors took the roof apart on said area that Alex specifiedAfter completion of prepping the area, the contractors informed me that they needed to go to Home Depot for suppliesAfter they left, I went to view the areaTo my surprise after the panels were removed to expose the roof sheathing, the wood was intact and had no signs of fungusI was shocked, I was told by Alex that I had fungus on my roof sheathing that penetrated the whole woodAlex had also showed me the long pieces of wood on the side of the house

I paid them $to treat my house for bed bugsI have called them back because I continue to see them and they refuse to treat my whole house
I have requested to talk to a manager and alls I get is I *** send them an email but I get no call backs or responsesI was sent a *** for for a continuation of my warrantyI have called my sales person and resevied one call back from him and I returned his call but he doesn't respond either

The ease it was to set up an appointment for my mom was amazingI wasn't going to be able to be on site and they told me how much up front how much it would costThey inspected and didn't find anythingThey called me right back and told meI appreciate their honesty and professionalism