Terminix

Terminix employee did not provide adequate information or serviceTerminix company will not pay for treatment due to infestation for this issue
March 9: Stayed on trip with bed bugs (BB) and found bug in luggage next to bed at homeContacted Terminix quarterly service provider on bug, confirmed BBProvider said could "spray" and would take care of itTrusted service provider as an employee of Terminix to provide adequate pest control informationQuarterly service arrived March 7:50am left 7:53am
July 24: Found BB in exact same roomImmediately contacted quarterly service with no responseContacted Terminix immediatelyThey didn't see BB service on account in MarchTerminix would come out the next dayTerminix said remove all clothes and bedding etc from any area and bagNeed remove all animals for the service next dayStayed home from work and bagged sq ft of clothing, etc
July 1:00pm: Left workMet new Terminix employee whom indicated "Bed Bug Specialis

Company doesn't show for scheduled appointments everMakes appointments with no prior consent or notificationCharges for services not rendered
We are a new customerOur very first appointment they called morning of an hour before scheduled time and tried to cancel claiming the call center had just emailed them that morning notifying them of our new serviceThis was in late April or MayThe gentleman that came used an aerosol can inside our home citing he had not loaded any liquid materials on his truck and could not treat our crawl or outdoorsSince then it has been a scheduling nightmareYou take off work for scheduled appointments only to have no one show up or callIn addition to that, they will randomly show up on your doorstep with no scheduled appointmentOur pest control issue persists and it seems there is no leadership or clear communicationYou can't speak with anyone local to complain as you are routed to a call center in Tampa FloridaThey do not compensate y

Don't waste your money!!! Terrible customer service on the local levelFind a local pest service you will be glad you did

Misdiagnosed with Termites when we have foundation ants.Terminix will not honor their 100% money back guarantee
6/dirt piles @ front door.Terminix said it was termitesTermite treatment done***'s paid $1,
5/***'s paid "Termite Baiting Program"premium
5/***'s paid "Termite Baiting Program"premium
6/dirt piles reappeared @ front door & terminix came to treat again.Terminix treated area again
5/***'s paid "Termite Baiting Program" premium
5/***'s received a computerized terminix call about an inspection date*** cancelled.she was scheduled to have surgery on 5/24/17.could not afford it at that timeThough the "Termite Baiting Program" invoice was not due until June 29, ***'s were hoping to pay it by then
6/13/Dirt piles @ front door reappeared.*** called Terminix to reportit & ask for her money back since problem still exists after years of treatment.Terminix told *** to call back on 6/& ask for S

The service promised was not provided for the contract year that went from October 1, to September
We have paid an annual fee for termite inspection since our original infestation in the late 90's I paid the annual fee for a contract that ran from october 1, through September 2017, but received no inspection during that period of time The last inspection was done in June 0f -- I did not receive a report of this inspection This inspection was part of the contract year from October 1, to September

Terminix continues to bill although service was cancelled
I have an email from Terminix confirming cancellation of my contractEmail is dated 11-11-Sales agreement number is
***I continue to receive billings for a date of service of 11-which is after the cancellationI wish Terminix to cease sending me billings

I had cancelled my account and they continue to send people to my house unannounced to treat the front yard and say the back yard gate was locked, and then they bill me for services I never approved or asked forI then call and tell them my account has been cancelled and I spoke with a manager that zeroed out my account to a balanceThen I get another notice that someone came to treat my yard and again, another bill for the services I didn't approve of or ask forThis cycle has gone on times nowHow many times do I need to call and cancel my account and zero my account before this stops happening? How can a company think it is ok to continuously send people to my home unannounced to perform and bill me for services I didn't ask for? It's like I went to a restaurant and they keep giving me a steak I didn't ask for and they keep putting it on my bill and asking me to pay itUnrealThis has been a nightmare

CONSTANT NO SHOWS NO CALLS on pest and termite controlClinton mgmt wont respond and Rgnl Mgr Andrew won't take my callWant to talk to B***
We have been a customer since Over the last couple of years, no one would show up to the scheduled appointment and no one would callI would reschedule online and hoped someone would show upIf they did, great but if they didn't then I would call the 800-number and they would credit me the service and someone eventually would come outThe last pest control appointment of course no one came and no one showed up A few weeks later I get an email notification that someone was out and did the pest control service on a different day! I never rescheduled it and didn't know they were coming outI was home the entire day and no one came to my houseMy house requires an interior pest control service as well as the outsideI find it hard to believe that someone came out and if they did they scheduled it without my knowledge few weeks late

***Subject: Hardship with Terminex not providing quality service2/2/4/? Advised Terminex I heard scratching noise, heavy thumps and something was jumping.2/24/? Terminex found no traces of anything2/24/? Advised Terminex the sounds became more consistent and frequent.Advised by Terminex Pest Control about a plan for $down and monthly for the pest serviceTerminex stated that it was miceThey found no traces of dropping or signs that they ate into anythingTold them I didn?t think it was miceMarch ? I made four calls advising them that I still heard heavy thumping noisesThey told me they couldn?t send anyone out because it was a weekend or that the noise would go away after they ate the bait because they would be looking for air and waterI kept telling them that I didn?t see any traces of mice and it was very loud noises running in the ceiling and through the walls.April 19, ? I called Termin

Very poor customer service I had the Sentricon bait stations finally installed in I kept getting letters from Terminix that they would upgrade my stations to the Sentricon on the next service First service, no upgrade, received another letter, next service, still no upgrade, received yet another letter If I hadn't happen to be home on the third service, I still wouldn't have gotten upgraded I had to tell the technician about the promised upgrade Now that I have them I can't seem to be able to get Terminix to check the stations On the first check the technician did not have the tools to check all stations or replace one station in the ground I rescheduled a second visit I asked for a call and door bell ring when the technician arrivedI received neither Neither did all my stations get checked I took
photo's to document where all the stations were installed and unless they used xray's to check them, many were not checked I called again to schedule another service AGAIN I asked for a phone call and door bell AGAIN, I did not receive one AGAIN, those bait stations were not checked
Additionally, when I try to download the full service ticket for those last services, I get a web page error, meaning they don't exists Personally, makes me wonder if they were ever here I was home all day for the last scheduled visits

technicians stopped coming, contacted Terminix multiple times was told tech would be out on a certain date, never showed
Dec paid year in advancetechnician stopped coming sometime in June 2015, made repeated calls to customer service, finally cancelled serviceWas told in order to receive refund manager from local area would call and discuss issueI have never received a callHave called customer service times since January will not give me managers direct line and manager never callsI have an answering machine so even if I am not here I would get a messageI am now being billed for November & December and cannot get any responseService was never provided and in addition, December I paid in advance through December why am I getting billed anywayTerminix needs to refund at least 4-months of the money they were paid

Selling Termite tent protection and when needed not responding to numerous calls
I have had Termite protection from Terminix past yearsIn AUGUST I saw a termite activity inside the houseI called terminix numerous times and no one ever got back to meAfter a month of calling I finally managed to get a technicianWhen he came, he was just a sales person that tried to sell me other coverage and informed me "That probably old residue"After a week residue started showing up again and again it took me a month to get someone just to comeWhen Technician came he did a small spot treatment that didn't workDroppings were showing againWhen I called again ( again few weeks passed to see technician) he cam , spot treated again but said that house needs to be tentedIn my presence he called local manager and spoke to him to schedule immediate fumigationI was told that I will be contacted next day Past next TWO WEEKS no one contacted meI left numerous messages in the office, we

After being bitten by a brown recluse spider...called Terminix to inspect houseLori Blackwelder came and said she found them in the atticShe said "you will need our treatment to get rid of them" She
was very positive that Terminix would take care of problem She also said I had "roof rats" and they
would need to install barrier metal strips around my whole house to solve this problem, the total price was $6,she said, and then I would be "safe" from these serious problemsI believed her
signing for service and paying $2,on October 3, and paid $2,on Oct 16thThe installers of roof rat barriers messed up my leaf guards, had to pay $to get them repairedThe spiders were still coming out in my house (bathroom linen closet, my shoes, closets, behind drapes, don't know
how many we found)Started calling in November about this with no successStill had them in February
and they sent men to dust baseboards, still had more spiders, they sprayed at

After numerous mistakes by this company we cancelled our contract with them and the company agreed but we still continue to receive invoices
We entered into an agreement with Terminix on July 24thOn July We cancelled our agreement with them after numerous mistakes With the company in WichitaWe have numerous text messages showing that they agreeded to cancel because of their mistakesNicholas T*** in charge of the Wichita Terminix office never even cashed our check Because of the mistakesWe were told that our agreement was cancelled On July and received an email, (have they email) from Terminix is showing are service was cancelled with themOn August 30th We received a invoice from Terminix with an amount due upon receipt even though our service had been canceled by TerminixI called Terminix billing and explained the situation and they AGAIN cancelled our agreement and sent me a copy of our billing statement showing ZERO BALANCE DUEToday, September 10th I rece

I paid them $to treat my house for bed bugsI have called them back because I continue to see them and they refuse to treat my whole house
I have requested to talk to a manager and alls I get is I *** send them an email but I get no call backs or responsesI was sent a *** for for a continuation of my warrantyI have called my sales person and resevied one call back from him and I returned his call but he doesn't respond either

The business promised documentation and pictures of what was found and how it was corrected and has not produced itThat was part of the agreement
I just bought a home a month agoI called Terminix to do a pest control because I spotted pest, Rates and roachesThey came out and offered a free termite inspectionThe inspector Ty C*** said if I take the service he would provide the right proof (pictures and documentation) of what was found and how they would correct it so that I could seek restitution from the previous, owner, inspector, pest companyI was told in process off buying the home that there was no problemsAccording to Terminix there is termite issues, insulation issues, rodent problem in the attics I agreed to allow them to correct it if he could provide me with the correct documentationHe promised it by the end of the dayIt has been almost a monthI have spoke with several supervisors and employees and they all have promise the correct documentationThe l

I have been a customer for years but just lost my business A tech was supposed to come out for our July service and no one showed up, my husband was home the whole time, no receipt was left, plus our gate was closed they always call my husband to open it We were still charged so we tried to reschedule but it was rainy and the tech said to wait We called back again to reschedule and they said the main/local office would have to call us back....well no one ever did and by this time our next service was due so we just let it go When we first called about no one showing up they were supposed to investigate and someone would call me back bc they can look at the gps on the truck and see if they even showed up and no on ever called me back I called to get a credit or refund for the service that was not provided and was at first told I could only get a $credit then he said half credit to which I declined bc that is not fair so they closed that case I called back and was assured I would get a new case open and it would be escalated and I would talk to the branch managerI called back bc yet again no one contacted me, they told me my case was closed on Monday without anyone calling me They would rather lose a great customer than credit or refund for service they did not preform They have horrible customer service and I will not recommend them to anyoneCustomers are what make your business so you should realize when you make a mistake it needs to be corrected fairly to the customer I have cancelled my account and disputed the charge with my bank

We have a termite contract and had an appointment for checking the traps No one showed up and when we inquired they stated someone was here
Cr XXXXXXX Contract renewal paid online with a check 10/27/ Had an appointment 10/to check the traps When no one showed up called and they said someone did stop and checked the traps We were here and have cameras on or property and no one came to our home Made several calls to the branch manager Never returned our calls Spoke to Brenda 12/2/and she assured us that Eric *** would call within hoursShe asked us to call X-XXX-XXX-XXXX option if we did not hear from him We called 12/5/and the number disconnects once you are hold

Topic of Discussion: Terminix Service Provider
Reason for filing this complaint today: Very Unprofessional and misleading
Let's begin: So according the the Terminix guys, which I wouldn't know if it was true or falseThey said we had bats in our homeOkay, we as home owners don't want bats in our house so I asked what do we need to do to get this fixedWell they informed us that we would need to have an exclusion? What is an exclusion: According to the paper work they gave us and exclusion consists of items on page listed in the contractWell their is so many different things in the contract that I did not see get doneBut I will tell you what they did do, which was something I could have done myself if I knew that's all they were going to do
First they went into the Attic, through our closet and put to mesh wire screens on each windowWhich did not cover the entire windowOnly part of the windowSecond, they used a plastic tube to put as a way for bats if we had some out of the house but they couldn't get back in the house? They sealed a couple cracks which was on the house that rodents could potential could get intoAlso used foam inside the house to cover up some pipe entrancesAnd they put a couple mesh wire screens on the outside of the house on the ventsTotal expenses you looking at about 30-dollars if that in material's that took only a hrs if that to do? So they are telling me they charge dollars in labor work to do something that is so simple a kid could do it in minutes or lessWhich I could do also in minutes or less My question is what did they do? The answer is nothing that was on the list of items that was on our contract on the list of items which they gave usNext...on top of all thisLet's talk about how they did things when they did work on our homeWhen they went into our closet they damaged our closet hang bar rack to hang up the clothes and didn't care to fix itAlso when they was in the garage the leaned the ladder up against the water heater which was very dangerous and could have caused our water heater to be damaged that they need to give us a new one now and also the guys assisted was leaning on our piplesVery unprofessional Very upsetThey did everything not even close to what we thought they was going to do or what we paid them to doThe only thing they did was damaged our houseSo this is the type of services we gotThat we feel we should have a full refund of our dollars, also a new water heater and also fix our closet

I called to get a ant problem fixed at my rental And they quoted me $for a day guarantee which I agreed to That was Agreed to
March I called Termimix and ask them what it would cost to get my rental house sprayed for antsThey quoted me $and said it had a day guaranteeIf I need a service after that it would be $I told them I would take the $guarantee I called them the end of May which is days into my guarantee and got the automated answering machine him they set me up for an appointment around June They didn't show up so I called them back and they said there was a problem with the systemThey said they would be there on June between five and seven I called them because I called the end of May to get the service done that it will still be under warranty and they assured me that it would beAbout a month later they sent me a bill for $I called them to see what was going onThey said I was in contract for a year service which