Dear [redacted]We are truly sorry to hear about your recent experience in our [redacted] Hollister Co. store location when placing order [redacted]. We understand how frustrating this must be, and that no one explained to you that you could not place an order by paying with cash. In order to place...
an order in a store (or online) you have to use a credit or debit card or a gift card or merchandise credit. Orders are not able to be processed otherwise. We are happy to offer solutions to you, but will need a bit more information. We were able to locate your order and show that it was delivered on January 30th, and we were able to locate the purchase transaction of the gift card where you paid for it using cash.We show that the gift card was purchased and loaded for $38.22, $40 was given and $1.78 was given back in change in transaction #[redacted]. The gift card was then used to place the order. Are you able to provide us with the return transaction information so that we can look into the options for resolution?Store [redacted]Date Transaction #We are also going to be sending this to the District Manager of our [redacted] Hollister Co. store so that they can address your concerns and coach their team appropriately. Thank you and we look forward to hearing from you soon!Customer ServiceHollister Co.
We appreciate you taking the time to send us your transaction details. We have issued a $21.16 refund to your Visa ending in [redacted]. Please allow 3-5 business days for this to post to your bank account. Additionally, we are sending your concerns to the District Manager of our Lehigh Valley Abercrombie & Fitch. Please let us know if you have any other issues or concerns! Sincerely,Customer ServiceAbercrombie & Fitch
We are truly sorry for your experience with your recent Hollister Co. order [redacted]. We do show that a reship of the correct items was processed yesterday on December 16, 2015 and that the package has already shipped out and its on its way! You can track your newly sent out items here. To...
further help make this right we have gone ahead and sent you a 40% off promotion code to use on your next purchase with us either online or in store. This will come in a separate email, but we have also included the code and expiration below for you to reference.Promotion code: [redacted]Expiration: [redacted]Please let us know if you have any additional questions or concerns, we are happy to help!Sincerely,Customer ServiceHollister Co.
We sincerely apologize for your experience with your recent Hollister Co. order [redacted]. Although [redacted] was and still is experiencing delays, which we have no control over, it appears that your order is scheduled for delivery by end of day today. You can track your package here. The...
remaining amount of $75.69 was refunded back to your [redacted] ending in [redacted] on December 18, 2015. This can take up to 3-5 business days to post to your account. In total you are being refunded the entire order amount of $132.44 as well as receiving the package.We do hope that you will give us another chance!Sincerely,Customer ServiceHollister Co.
Dear [redacted]Thank you for contacting us regarding your orders. We are truly sorry for the inconvenience that has occurred.Please go ahead and replace your orders on our website. We have sent you an email from our customer service department as well. Once you replace the orders, please reply to...
that email with the new order numbers, and we will waive your shipping costs for the inconvenience. Again, we sincerely apologize for the inconvenience that has occurred. Sincerely,Customer ServiceAbercrombie & Fitch
We sincerely apologize for the experience you are having with your gift card. Although we do not remove the funds completely until an order ships, there is a balance lock that occurs at the time of order placement to ensure that we are able to capture the funds once the order ships. This lock takes...
a couple days to fall off if an order is canceled. We are showing that your gift card has an active balance of $31.46 and you should be good to place an order or use in stores.
Dear [redacted],We apologize for the miscommunication and trouble it has taken for you to pick up your in store order. We have refunded your Visa ending in [redacted] for your entire order of $148.40. Additionally, we are sending a 40% off coupon to your emal address to be used on your next order or...
in-store purchase with us. Sincerely,Customer Service Abercrombie & Fitch
I believe the company is guilty of, "Fraud in the procurement of a contract" and I'm seeking a refund. What they did by not posing their "Particular" return policy for this singular product, which differs form all the others is misleading and appears Illegal. The fact they have it in fine print listed on the back of the card is not adequate by consumer law as you can not see it PRIOR to purchase.
Dear [redacted],We apologize for the delay receiving your refund. We have applied the 40% off promo and you will see $40.18 in your account in 3 to 5 business days.We apologize for the frustration this has caused you.Customer Service TeamAbercrombie & Fitch
Dear [redacted],We apologize if you are still
experiencing issues, but as previously stated, we do not have any outstanding
pending charges to either of your accounts.The screen shot that you
have provided is clearly showing that the $124.02 charge is pending - that is an
authorization that occurred as soon as you placed your order. This takes a few
days to fall off and is dependent on your bank. However, we do not show it on
our end anymore at all.
As previously stated,
your [redacted] ending in [redacted] was original authorized for $124.02 on November 25th,
but when the [redacted] ending in [redacted] was added an additional $50 was
authorized. We have gone ahead and canceled and removed the additional
authorization for $50 and you should see this reflect on your account by
tomorrow.
The only charges that we
see posted to your account are as follows:
$50 to the [redacted]
ending in [redacted]
$74.02 to the [redacted] ending
in [redacted]
Please let us know if you have any additional questions, thank you for your patience and understanding.
Dear [redacted], We do apologize for the experience you faced with your recent Abercrombie & Fitch order. We are still looking into why you were charged in USD, and we do apologize for this inconvenience. We have issued a full refund for your order back to your [redacted] ending in [redacted]. We are...
also sending a 30% off coupon to your email address. Please use this on your next purchase with us. Please let us know if you have any other questions or concerns. We hope you'll give A&F another chance! Sincerely,Customer ServiceAbercrombie & Fitch
HCo is a private label brand. In order to protect HCo's intellectual property rights, any suspected resale of merchandise for personal and/or business profit is strictly prohibited. HCo will not accept any order that is deemed to possess characteristics of reselling. HCo reserves the right to cancel...
any subsequent order from a customer who has been suspected of reselling. We have also detected a pattern of promo code and price adjustment abuse on many past orders. Customer Service TeamHollister Co
Dear [redacted], We appreciate you taking the time to reach out to us regarding your recent store experience. We will be forwarding your information to our District Manager for that store location. In the meantime, we have sent you a 40% off coupon to your email address. The code is [redacted] and expiration is 8/1/2016. Please let us know if you have any other questions! Sincerely,Customer ServiceAbercrombie & Fitch
Hi [redacted]In order to look into this further for you, please send us the return receipt information or send us your order number.We hope to hear from you soon.Sincerely,Customer ServiceAbercrombie & Fitch
Thank you for contacting us. After reviewing your order we
see that the shipping fee was correctly deducted from your total order amount.
You received a discount of $241.70 which included the difference between the
unit price and the actual total amount charged for each item ($217.12), the...
tax
adjustment on the new price of the order ($24.58) and the shipping fee ($7.00). With that discount applied, the total of $297.72 reflects the correct amount. Customer Service TeamHollister Co
Dear [redacted]Thank you for taking the time to reach out. We are showing your order was placed on November 12 and an order confirmation was sent to the email address [redacted] We also see that your order was ready for pick up on November 15, and picked up in full on November 16. We...
have resent your order confirmation email so you have it for your records. Sincerely,Abercrombie & Fitch
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I thank Revdex.com a million for helping me. It was a legitimate return. I was just fighting for principles. Thanks so much again . More power to Revdex.com.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for your recent refund and exchange issue with your Abercrombie & Fitch order [redacted]. At the time your order was received at our Distribution Center, it was processed as a return and we show that you have already received the refund in the amount of $128.62 back...
to the [redacted] ending in [redacted] on December 28, 2015. In order to receive the items that you want, you will need to place a new order.You can either place the order by phone or place the order online and then email in to Customer Service to ensure that can match the prices. You will only be able to receive price matching on the same items in a different size or color. If it is a different item, you will receive it for the price as reflected on the site at the time you place your order. You will need to give the below reference # (either on the phone or when you email in) in order for the price match to be honored, as we have made notes regarding it.Here are the items that we show as returned and the items in which we will offer a price match for:A&F Down Series Lightweight Puffer Vest in White size Small (617614627) - $80.00Sherpa Lined Logo Hoodie in Navy size Small (618123791) - $88.00Applique Logo Graphic Tee in Navy size Small (619491691) - $34.00Applique Logo Graphic Tee in Off White size Small (619568003) - $34.00We hope that we hear from you soon.Sincerely,Customer Service Abercrombie & Fitch
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.Thank you for working to lift these disputes. I look forward to our healed relationship.I no longer have access to that GMAIL account may you please send the promotion to my current email, [redacted]?Thank you, [redacted]
Dear [redacted]We are truly sorry to hear about your recent experience in our [redacted] Hollister Co. store location when placing order [redacted]. We understand how frustrating this must be, and that no one explained to you that you could not place an order by paying with cash. In order to place...
an order in a store (or online) you have to use a credit or debit card or a gift card or merchandise credit. Orders are not able to be processed otherwise. We are happy to offer solutions to you, but will need a bit more information. We were able to locate your order and show that it was delivered on January 30th, and we were able to locate the purchase transaction of the gift card where you paid for it using cash.We show that the gift card was purchased and loaded for $38.22, $40 was given and $1.78 was given back in change in transaction #[redacted]. The gift card was then used to place the order. Are you able to provide us with the return transaction information so that we can look into the options for resolution?Store [redacted]Date Transaction #We are also going to be sending this to the District Manager of our [redacted] Hollister Co. store so that they can address your concerns and coach their team appropriately. Thank you and we look forward to hearing from you soon!Customer ServiceHollister Co.
We appreciate you taking the time to send us your transaction details. We have issued a $21.16 refund to your Visa ending in [redacted]. Please allow 3-5 business days for this to post to your bank account. Additionally, we are sending your concerns to the District Manager of our Lehigh Valley Abercrombie & Fitch. Please let us know if you have any other issues or concerns! Sincerely,Customer ServiceAbercrombie & Fitch
We are truly sorry for your experience with your recent Hollister Co. order [redacted]. We do show that a reship of the correct items was processed yesterday on December 16, 2015 and that the package has already shipped out and its on its way! You can track your newly sent out items here. To...
further help make this right we have gone ahead and sent you a 40% off promotion code to use on your next purchase with us either online or in store. This will come in a separate email, but we have also included the code and expiration below for you to reference.Promotion code: [redacted]Expiration: [redacted]Please let us know if you have any additional questions or concerns, we are happy to help!Sincerely,Customer ServiceHollister Co.
We sincerely apologize for your experience with your recent Hollister Co. order [redacted]. Although [redacted] was and still is experiencing delays, which we have no control over, it appears that your order is scheduled for delivery by end of day today. You can track your package here. The...
remaining amount of $75.69 was refunded back to your [redacted] ending in [redacted] on December 18, 2015. This can take up to 3-5 business days to post to your account. In total you are being refunded the entire order amount of $132.44 as well as receiving the package.We do hope that you will give us another chance!Sincerely,Customer ServiceHollister Co.
Dear [redacted]Thank you for contacting us regarding your orders. We are truly sorry for the inconvenience that has occurred.Please go ahead and replace your orders on our website. We have sent you an email from our customer service department as well. Once you replace the orders, please reply to...
that email with the new order numbers, and we will waive your shipping costs for the inconvenience. Again, we sincerely apologize for the inconvenience that has occurred. Sincerely,Customer ServiceAbercrombie & Fitch
We sincerely apologize for the experience you are having with your gift card. Although we do not remove the funds completely until an order ships, there is a balance lock that occurs at the time of order placement to ensure that we are able to capture the funds once the order ships. This lock takes...
a couple days to fall off if an order is canceled. We are showing that your gift card has an active balance of $31.46 and you should be good to place an order or use in stores.
Dear [redacted],We apologize for the miscommunication and trouble it has taken for you to pick up your in store order. We have refunded your Visa ending in [redacted] for your entire order of $148.40. Additionally, we are sending a 40% off coupon to your emal address to be used on your next order or...
in-store purchase with us. Sincerely,Customer Service Abercrombie & Fitch
I believe the company is guilty of, "Fraud in the procurement of a contract" and I'm seeking a refund. What they did by not posing their "Particular" return policy for this singular product, which differs form all the others is misleading and appears Illegal. The fact they have it in fine print listed on the back of the card is not adequate by consumer law as you can not see it PRIOR to purchase.
Dear [redacted],We apologize for the delay receiving your refund. We have applied the 40% off promo and you will see $40.18 in your account in 3 to 5 business days.We apologize for the frustration this has caused you.Customer Service TeamAbercrombie & Fitch
Dear [redacted],We apologize if you are still
experiencing issues, but as previously stated, we do not have any outstanding
pending charges to either of your accounts.The screen shot that you
have provided is clearly showing that the $124.02 charge is pending - that is an
authorization that occurred as soon as you placed your order. This takes a few
days to fall off and is dependent on your bank. However, we do not show it on
our end anymore at all.
As previously stated,
your [redacted] ending in [redacted] was original authorized for $124.02 on November 25th,
but when the [redacted] ending in [redacted] was added an additional $50 was
authorized. We have gone ahead and canceled and removed the additional
authorization for $50 and you should see this reflect on your account by
tomorrow.
The only charges that we
see posted to your account are as follows:
$50 to the [redacted]
ending in [redacted]
$74.02 to the [redacted] ending
in [redacted]
Please let us know if you have any additional questions, thank you for your patience and understanding.
Dear [redacted], We do apologize for the experience you faced with your recent Abercrombie & Fitch order. We are still looking into why you were charged in USD, and we do apologize for this inconvenience. We have issued a full refund for your order back to your [redacted] ending in [redacted]. We are...
also sending a 30% off coupon to your email address. Please use this on your next purchase with us. Please let us know if you have any other questions or concerns. We hope you'll give A&F another chance! Sincerely,Customer ServiceAbercrombie & Fitch
HCo is a private label brand. In order to protect HCo's intellectual property rights, any suspected resale of merchandise for personal and/or business profit is strictly prohibited. HCo will not accept any order that is deemed to possess characteristics of reselling. HCo reserves the right to cancel...
any subsequent order from a customer who has been suspected of reselling. We have also detected a pattern of promo code and price adjustment abuse on many past orders. Customer Service TeamHollister Co
Dear [redacted], We appreciate you taking the time to reach out to us regarding your recent store experience. We will be forwarding your information to our District Manager for that store location. In the meantime, we have sent you a 40% off coupon to your email address. The code is [redacted] and expiration is 8/1/2016. Please let us know if you have any other questions! Sincerely,Customer ServiceAbercrombie & Fitch
Hi [redacted]In order to look into this further for you, please send us the return receipt information or send us your order number.We hope to hear from you soon.Sincerely,Customer ServiceAbercrombie & Fitch
Thank you for contacting us. After reviewing your order we
see that the shipping fee was correctly deducted from your total order amount.
You received a discount of $241.70 which included the difference between the
unit price and the actual total amount charged for each item ($217.12), the...
tax
adjustment on the new price of the order ($24.58) and the shipping fee ($7.00). With that discount applied, the total of $297.72 reflects the correct amount. Customer Service TeamHollister Co
Dear [redacted]Thank you for taking the time to reach out. We are showing your order was placed on November 12 and an order confirmation was sent to the email address [redacted] We also see that your order was ready for pick up on November 15, and picked up in full on November 16. We...
have resent your order confirmation email so you have it for your records. Sincerely,Abercrombie & Fitch
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I thank Revdex.com a million for helping me. It was a legitimate return. I was just fighting for principles. Thanks so much again . More power to Revdex.com.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for your recent refund and exchange issue with your Abercrombie & Fitch order [redacted]. At the time your order was received at our Distribution Center, it was processed as a return and we show that you have already received the refund in the amount of $128.62 back...
to the [redacted] ending in [redacted] on December 28, 2015. In order to receive the items that you want, you will need to place a new order.You can either place the order by phone or place the order online and then email in to Customer Service to ensure that can match the prices. You will only be able to receive price matching on the same items in a different size or color. If it is a different item, you will receive it for the price as reflected on the site at the time you place your order. You will need to give the below reference # (either on the phone or when you email in) in order for the price match to be honored, as we have made notes regarding it.Here are the items that we show as returned and the items in which we will offer a price match for:A&F Down Series Lightweight Puffer Vest in White size Small (617614627) - $80.00Sherpa Lined Logo Hoodie in Navy size Small (618123791) - $88.00Applique Logo Graphic Tee in Navy size Small (619491691) - $34.00Applique Logo Graphic Tee in Off White size Small (619568003) - $34.00We hope that we hear from you soon.Sincerely,Customer Service Abercrombie & Fitch
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.Thank you for working to lift these disputes. I look forward to our healed relationship.I no longer have access to that GMAIL account may you please send the promotion to my current email, [redacted]?Thank you, [redacted]