Dear ***We would ask that you provide us with the promotional code that you were trying to use, as the promotion that was running on the site for 40-60% off was already marked to each item accordinglyWe would be happy to go ahead and send you a 40% off promotion to use on your next order, we have sent this to the email address used to make this complaint.Sincerely,Customer ServiceAbercrombie & Fitch
David,We appreciate you reaching out regarding your recent experience at our Abercrombie & Fitch *** *** store locationWe appreciate all feedback regarding our promotions and marketing, and will be passing this along to the relevant team members.Additionally, we have issued a $
refund to your *** card ending in ***Please allow 3-business days for this to post to your account.We hope you'll continue to be a fan of Abercrombie & Fitch!Sincerely,Customer ServiceAbercrombie & Fitch
We apologize for the inconvenienceIt looks like an item was back ordered which is what caused the delay in the shipping processYour package is expected to be delivered on 11/For the inconvenience we have sent you a promo code for 30% off your next purchase. Once again we apologize for
the frustration this has caused.A&F Customer Service Team
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI disputed the transaction through my bank
Dear ***, We apologize for the frustration this has caused youSince your order was cancelled before it actually processed your card was not chargedIf you are still seeing an authorization hold on your account please contact your bank and they will be able to release the fundsEverything
has been cancelled on our end and payment was not collectedFor the inconvenience we have sent you a promo code for free shipping on your next order. Sincerely,Hollister Customer Service Team
I have already called my credit card bank center and confirmed haven't received the refundAs this dual-currency credit card only accepts CNY and USD these two currencies, the amount of in HKD is neither recognizable than nor acceptable, this is also the reason of last two failures of refundI had contacted your HK customer service many times, providing my Paypal account and demanding the refund via Paypal, but regret that there is still no positive feedback from you since last AugustMy Paypal accout is ***I hereby request an immediate refund to my Paypal without any more delayTks n rgds
Regards,
Yinfu Zhou
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meWho Do I send the bill to with regard to the new zipper. Also you can send the gift certificate to my home address which is *** * *** *** *** *** * *** *** *** *** ***
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meHowever, it looks like this order will be cancelled in near future by A&F and not me (like you mentioned in your response if I cancel this order A&F will not be able to carry applied discounts)During last few months about 80% of my orders placed on Abercrombie.com website have been canceled by your company due to incorrect, information you provide to your customers and the fact that A&F sells items which have been out of stock for years!!! and claims that those items are still in stockA&F website is totally out of date, dysfunctional and very misleading!!! This chaos and high inaccuracy of A&F website causes placing many items on backorder and then eventually cancellation of themAnd I have a strong suspicion that with this jacket you just adjusted the price for me, it will be the same issue!
Dear *** We apologize you were told the incorrect information at the store and when calling our customer servicePlease know we will be passing this to the appropriate teams so action is taken and this experience does not happen again to you or other customersWe do see that a true
reshipment was requested on August Your package is scheduled to be delivered on August Additionally, we have processed a full refund for your order back to your ***Again, we do apologize for the inconvenience this has causedIf you have any further questions, please respond back to this complaint. Sincerely,Customer ServiceHollister Co
Dear ***, We apologize for the miscommunication and error on our endWe have processed a full refund for your order You will see this post within 3-business daysAdditionally, we are sending a $off coupon to your email address. Sincerely,Customer
ServiceAbercrombie & Fitch
the item was returned back to the businessSince its been returned the refund should be issuedIn regards to "the history" you sent the items to the wrong address on my other orderTherefore it was delivered back to youThere is incident there! I will go ahead and contact my bank to do a chargeback
Dear ***,Thanks for writing backOur merchant processor has confirmed that they processed the refund on April You should be seeing it on your account shortly.SincerelyCustomer ServiceAbercrombie & Fitch
We apologize, we have sent this to the appropriate District Manager to follow up with you on this and they have not heard a response from youUnfortunately we are not able to refund you to your original payment, as you will need to return the merchandise to a store which should not be an issue going forwardIf you paid by PayPal, you will only receive merchandise credit as stated onlineWe do not have the ability to reimburse you for travel, but are happy to send you a $off promotion to use on your next purchase or orderYou will be receiving this shortly.Please let us know if you have any additional questions, however the District Manager will be able to help arrange the return of your order. Sincerely,Customer ServiceAbercrombie & Fitch
We are truly sorry for your recent experience in our Jersey Gardens Outlet Abercrombie & Fitch store location, we have sent this to the appropriate District Manager to review and addressYou can expect to hear from them soonWe are not able to process the return for you remotely and the items
will need to be taken back to an outlet store for return.Please let us know if you have any additional questions, we are happy to assist.Sincerely,Customer ServiceAbercrombie & Fitch
Dear ***,We apologize for the delay in receiving your returned itemsWe have processed a $refund back to your Visa ending in *** on December You should have received an email with this refundWe have also sent a $off coupon to your email addressPlease let us know if you have
any questions. Sincerely,Abercrombie & Fitch
Dear ***,We sincerely apologize for the confusion and inconvenience around your experience trying to exchange your original order ***, and the subsequent issues with your newly placed order ***.We would like to summarize and explain what has already been done to your orders,
which will hopefully clear up any additional questions or concerns you may have.You were original charged $for the original order *** that was placed on 10/27/We sincerely apologize that the exchange was not properly processed and that your refund for the return had a deduction for the return label fee, only refunding you $at the time, leaving a remaining amount of $owed to youHowever, a credit in the amount of $was issued back to your Visa ending by Tara in Customer Service on November 16, when you spoke with herThis credit should post to your account within 3-business days from the process date.For your second order ***, that was placed to replace the items that were intended for exchange, the original order amount was set to be $(this was the total before any discounts were applied or before we charged you)We cannot apologize enough that the correct prices were not applied to each pair of jeansWe should have adjusted the prices to $each and they should not have been $However we only charged you for $on 11/11/Then it appears a discount of $was applied to your order on November 16th to make up for the incorrect prices for the pairs of jeansHowever, the discount applied was calculated on the original estimate total of $This brought the entire order total to $17.20, which is why there was an additional charge of $In total we have charged you $69.93, refunded $and then charged you $on order ***This leaves a net amount that we have charged you of $41.97, which is less than your original order total of $for order ***.We would still like to win you back and to help make up for this inconvenience, we have sent you a promotion for 30% off your next order or in store purchase with usYou will be receiving it in a separate email, but the code and expiration can be found below.Promotion code: ***Expiration: 01/17/2016We hope that this clears everything up, and that we will see you shopping with us again soon!Sincerely,Customer Serviceabercrombie kids
Dear ***, As a one time courtesy we have refunded the shipping cost of $Please allow three to five business days for that credit to appear back in your accountWe are unable to accept future orders that are using a promo code that bring the item down to $and free shipping. Customer Service TeamAbercrombie & Fitch
Dear [redacted], We apologize for the frustration this has caused you. Below is a break down of the card usage: Merchandise Credit card #[redacted] was redeemed on 4/23/15 in store [redacted] for $106.43. Merchandise Credit card #[redacted] was redeemed on 3/31/15 in store [redacted] for...
$112.80.Merchandise Credit card #[redacted] was used to place order [redacted] on 10/6/15 for $94.30 which was delivered on 10/13/15.As stated on our website Merchandise Credits are not Gift Cards and they are non- transferable. Merchandise Credit cannot be reloaded. Merchandise Credits cannot be replaced if lost, stolen or destroyed. If you would like to pay using a Gift Card please be sure to purchase on our website on our website or in stores. Since Merchandise credit is non - transferable we are unable to accept cards purchased from third party sites. Customer Service TeamAbercrombie & Fitch
Dear [redacted], We apologize for the delay in your refund. We have issued a refund of $19.64 CAD to your PayPal account. For the inconvenience we have sent a promo code for 40% off your next purchase to your email [redacted] Once again we apologize for the frustration this...
has caused you. Customer Service TeamAbercrombie & Fitch
Dear ***We would ask that you provide us with the promotional code that you were trying to use, as the promotion that was running on the site for 40-60% off was already marked to each item accordinglyWe would be happy to go ahead and send you a 40% off promotion to use on your next order, we have sent this to the email address used to make this complaint.Sincerely,Customer ServiceAbercrombie & Fitch
David,We appreciate you reaching out regarding your recent experience at our Abercrombie & Fitch *** *** store locationWe appreciate all feedback regarding our promotions and marketing, and will be passing this along to the relevant team members.Additionally, we have issued a $
refund to your *** card ending in ***Please allow 3-business days for this to post to your account.We hope you'll continue to be a fan of Abercrombie & Fitch!Sincerely,Customer ServiceAbercrombie & Fitch
We apologize for the inconvenienceIt looks like an item was back ordered which is what caused the delay in the shipping processYour package is expected to be delivered on 11/For the inconvenience we have sent you a promo code for 30% off your next purchase. Once again we apologize for
the frustration this has caused.A&F Customer Service Team
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards, *** ***
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI disputed the transaction through my bank
Dear ***, We apologize for the frustration this has caused youSince your order was cancelled before it actually processed your card was not chargedIf you are still seeing an authorization hold on your account please contact your bank and they will be able to release the fundsEverything
has been cancelled on our end and payment was not collectedFor the inconvenience we have sent you a promo code for free shipping on your next order. Sincerely,Hollister Customer Service Team
I have already called my credit card bank center and confirmed haven't received the refundAs this dual-currency credit card only accepts CNY and USD these two currencies, the amount of in HKD is neither recognizable than nor acceptable, this is also the reason of last two failures of refundI had contacted your HK customer service many times, providing my Paypal account and demanding the refund via Paypal, but regret that there is still no positive feedback from you since last AugustMy Paypal accout is ***I hereby request an immediate refund to my Paypal without any more delayTks n rgds
Regards,
Yinfu Zhou
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meWho Do I send the bill to with regard to the new zipper. Also you can send the gift certificate to my home address which is *** * *** *** *** *** * *** *** *** *** ***
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meHowever, it looks like this order will be cancelled in near future by A&F and not me (like you mentioned in your response if I cancel this order A&F will not be able to carry applied discounts)During last few months about 80% of my orders placed on Abercrombie.com website have been canceled by your company due to incorrect, information you provide to your customers and the fact that A&F sells items which have been out of stock for years!!! and claims that those items are still in stockA&F website is totally out of date, dysfunctional and very misleading!!! This chaos and high inaccuracy of A&F website causes placing many items on backorder and then eventually cancellation of themAnd I have a strong suspicion that with this jacket you just adjusted the price for me, it will be the same issue!
Dear *** We apologize you were told the incorrect information at the store and when calling our customer servicePlease know we will be passing this to the appropriate teams so action is taken and this experience does not happen again to you or other customersWe do see that a true
reshipment was requested on August Your package is scheduled to be delivered on August Additionally, we have processed a full refund for your order back to your ***Again, we do apologize for the inconvenience this has causedIf you have any further questions, please respond back to this complaint. Sincerely,Customer ServiceHollister Co
Dear ***, We apologize for the miscommunication and error on our endWe have processed a full refund for your order You will see this post within 3-business daysAdditionally, we are sending a $off coupon to your email address. Sincerely,Customer
ServiceAbercrombie & Fitch
the item was returned back to the businessSince its been returned the refund should be issuedIn regards to "the history" you sent the items to the wrong address on my other orderTherefore it was delivered back to youThere is incident there! I will go ahead and contact my bank to do a chargeback
Dear ***,Thanks for writing backOur merchant processor has confirmed that they processed the refund on April You should be seeing it on your account shortly.SincerelyCustomer ServiceAbercrombie & Fitch
We apologize, we have sent this to the appropriate District Manager to follow up with you on this and they have not heard a response from youUnfortunately we are not able to refund you to your original payment, as you will need to return the merchandise to a store which should not be an issue going forwardIf you paid by PayPal, you will only receive merchandise credit as stated onlineWe do not have the ability to reimburse you for travel, but are happy to send you a $off promotion to use on your next purchase or orderYou will be receiving this shortly.Please let us know if you have any additional questions, however the District Manager will be able to help arrange the return of your order. Sincerely,Customer ServiceAbercrombie & Fitch
We are truly sorry for your recent experience in our Jersey Gardens Outlet Abercrombie & Fitch store location, we have sent this to the appropriate District Manager to review and addressYou can expect to hear from them soonWe are not able to process the return for you remotely and the items
will need to be taken back to an outlet store for return.Please let us know if you have any additional questions, we are happy to assist.Sincerely,Customer ServiceAbercrombie & Fitch
Dear ***,We apologize for the delay in receiving your returned itemsWe have processed a $refund back to your Visa ending in *** on December You should have received an email with this refundWe have also sent a $off coupon to your email addressPlease let us know if you have
any questions. Sincerely,Abercrombie & Fitch
Dear ***,We sincerely apologize for the confusion and inconvenience around your experience trying to exchange your original order ***, and the subsequent issues with your newly placed order ***.We would like to summarize and explain what has already been done to your orders,
which will hopefully clear up any additional questions or concerns you may have.You were original charged $for the original order *** that was placed on 10/27/We sincerely apologize that the exchange was not properly processed and that your refund for the return had a deduction for the return label fee, only refunding you $at the time, leaving a remaining amount of $owed to youHowever, a credit in the amount of $was issued back to your Visa ending by Tara in Customer Service on November 16, when you spoke with herThis credit should post to your account within 3-business days from the process date.For your second order ***, that was placed to replace the items that were intended for exchange, the original order amount was set to be $(this was the total before any discounts were applied or before we charged you)We cannot apologize enough that the correct prices were not applied to each pair of jeansWe should have adjusted the prices to $each and they should not have been $However we only charged you for $on 11/11/Then it appears a discount of $was applied to your order on November 16th to make up for the incorrect prices for the pairs of jeansHowever, the discount applied was calculated on the original estimate total of $This brought the entire order total to $17.20, which is why there was an additional charge of $In total we have charged you $69.93, refunded $and then charged you $on order ***This leaves a net amount that we have charged you of $41.97, which is less than your original order total of $for order ***.We would still like to win you back and to help make up for this inconvenience, we have sent you a promotion for 30% off your next order or in store purchase with usYou will be receiving it in a separate email, but the code and expiration can be found below.Promotion code: ***Expiration: 01/17/2016We hope that this clears everything up, and that we will see you shopping with us again soon!Sincerely,Customer Serviceabercrombie kids
Dear ***, As a one time courtesy we have refunded the shipping cost of $Please allow three to five business days for that credit to appear back in your accountWe are unable to accept future orders that are using a promo code that bring the item down to $and free shipping. Customer Service TeamAbercrombie & Fitch
Dear [redacted], We apologize for the frustration this has caused you. Below is a break down of the card usage: Merchandise Credit card #[redacted] was redeemed on 4/23/15 in store [redacted] for $106.43. Merchandise Credit card #[redacted] was redeemed on 3/31/15 in store [redacted] for...
$112.80.Merchandise Credit card #[redacted] was used to place order [redacted] on 10/6/15 for $94.30 which was delivered on 10/13/15.As stated on our website Merchandise Credits are not Gift Cards and they are non- transferable. Merchandise Credit cannot be reloaded. Merchandise Credits cannot be replaced if lost, stolen or destroyed. If you would like to pay using a Gift Card please be sure to purchase on our website on our website or in stores. Since Merchandise credit is non - transferable we are unable to accept cards purchased from third party sites. Customer Service TeamAbercrombie & Fitch
Dear [redacted], We apologize for the delay in your refund. We have issued a refund of $19.64 CAD to your PayPal account. For the inconvenience we have sent a promo code for 40% off your next purchase to your email [redacted] Once again we apologize for the frustration this...
has caused you. Customer Service TeamAbercrombie & Fitch