Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI will return the purchased goods to Abercrombie retail store in Toronto and accept the merchandise credit as long as this will be refunded back to my *** account upon giving the information to A&F Customer Service
We apologize for the delay in receiving your refundWe see that your return arrived at our Distribution Center on April Since you opened a complaint case with PayPal, we were unable to refund your order totalHowever, we have been in contact with PayPal and a refund in the amount of $has
been processed back to your account today, May This will post to your account within 5-business daysAny further communication should be directed to PayPal in regards to your complaint. Sincerely,Customer ServiceAbercrombie & Fitch
We sincerely apologize, but we have handed the package off to the carrier and it is with FedEx but they have not yet scanned it into their systemWe have gone ahead and issued a refund for the order in the amount of $20.33, and it will still be delivered to youHowever, the delivery and tracking information will continue to be updated by FedExThey are experiencing delays as well, and we do not have any additional updates at this time other than the information we have already provided.We do hope that you will utilize the promotion and give us another chance!Customer ServiceAbercrombie & Fitch
I have not received the refund (14/4/2015) because my credit card can only receive RMB and USD, can't receive the HKDSo please refund the HKDto my PAYPAL account.My PAYPAL is *** Thanks!
Regards,
*** ***
Dear ***,We do apologize but we are unable to refund our Gift Cards as it goes against our Sale Terms and our Gift Card policyAdditionally, our store systems do not have the capability to return Gift Cards since they are not merchandise but a form of tenderWe are sending a $off coupon to your
email address to make up for the inconveniencePlease let us know if you have any remaining questions. Sincerely,Customer ServiceAbercrombie & Fitch
We are truly sorry for the experience you have had with your recent Hollister Coorder ***We understand how frustrating this must be, and please understand that we want to be helpful but due to it being a FedEx delay we have limited availabilityWe show that it has an estimated
delivery date of tomorrow, December You can track your package here.To help make this right we have adjusted your order and issued a refund of 20% offYou will be seeing a refund in the amount of $back to your *** ending in *** within 3-business days.We hope that you will give us another chance and will continue to be a fan.Sincerely,Customer ServiceHollister Co
Dear ***, We apologize for the frustration this has caused youEverything has been cancelled on our end so the funds should be back in your accountPlease contact your bank again to see if they can remove the holdIf they are unable to release the funds wait until the days are up for the authorization hold to drop offSince your order was cancelled before it processed payment was not collected and your card was not charged. We apologize for the inconvenience. Sincerely,Hollister Customer Service Team
Dear ***We cannot apologize enough for the inconvenience and confusion this has caused, and are happy to answer any additional questions you may haveWe do value you as a customer and that is why we have also sent you a 40% off promotion for you to use with us on your next order or trip to a storeTo summarize and explain, you placed an order for an All-Season Weather Warrior on January 19, 2015, order *** When you contacted us in February regarding the return of the jacket and the postage fee, the representative credited back your return postage fee ($19.64 issued to Visa ending in *** on 2/18/15) to your order instead of then requesting for your PayPal account informationOnce we received the merchandise in March, the remaining balance was then refunded to the order ($issued to Visa ending in on 3/23/15).Your return shipping was incorrectly refunded against your order in February, and should not have been issued to your order. When we received your return merchandise we issued a refund for the only remaining charge we had against the Visa ending in ***We have issued a full refund against the order, and subsequently have issued a refund in the amount of $via PayPal to reimburse you the cost of the return shippingThis was issued on 7/27/to the email address ***.We hope this has addressed each and all of your questions and concernsSincerely,Customer ServiceAbercrombie & Fitch
Dear ***, Order number *** contained two items: A&F High Rise Leggings BLACK and A&F High Rise Leggings NAVY totaling $Order number *** contained one item: A&F Down Series Lightweight Puffer totaling $65.40. As of today we have only
received one pair of A&F High Rise Leggings NAVY which was issued a return credit of $On 12/18/incident number ***-*** you contacted us about the A&F High Rise Leggings BLACK being missing from your package *** and we reshipped the item to youIf the original item was missing from your package you would only have one pair of A&F High Rise Leggings NAVY and one pair of A&F High Rise Leggings BLACK to return rather than one pair of A&F High Rise Leggings NAVY and two pair of A&F High Rise Leggings BLACKUntil the A&F High Rise Leggings BLACK and A&F Down Series Lightweight Puffer from order 20105847263 are returned to the Distribution Center we are unable to issue a refund at this time. A&F Customer Service Team
Dear ***We sincerely apologize for the issues you have faced with receiving your refundWe are still working diligently with our Vendor to figure out why your refunds are not postingIn the meantime, we would still like to make this right and to send your money back to your. The quickest way to process your credit is through *** If you don’t have a *** account, we can email you a link directing you to 'Claim Your Money Now' by creating an account Once you have created a *** account, your refund will be immediately available and you will be able to transfer the credit to your bank account, issue yourself a check, or spend the money directly from ***.If you do not wish to receive your reimbursement via ***, we can process it through a check This process may take anywhere from to daysIf yow would like a check to be mailed, please reply back with your full mailing address.Please let us know if *** or a check will be a sufficient option for youIf not, we will continue to update you as we receive word from our vendor. Sincerely,Customer ServiceHollister Co
Dear ***, We do apologize for your experienceWe have issued a $refund to your Visa ending in for your order ***You will see this post in 3-business daysPlease let us know if you have any other questions or concerns. Sincerely, Customer
ServiceAbercrombie & Fitch
We are truly sorry for your recent experience with us at abercrombie kids and with your recent orderWe have gone ahead and requested to have the remaining items that have not been received to be re-shipped out to your with expedited shippingHowever, one of the items (the Shine Logo Graphic Tee
in Dark Grey with Shine - sku 620107141) is not longer availableWe have issued a refund for this item in the amount of $which will post within 3-business days to your *** ending in ***The other items will be on their way shortly.We will be addressing the experience you had with our representative, Ebony, internallyAlthough we will not be able to share the details of those conversations with you, please know that we appreciate you as a customer and your feedback is important to usWE do hope that you will continue to be a fan and shop with us.Sincerely,Customer Serviceabercrombie kids
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: you are not doing me any favors refunding the money that is due to me anywayI know both pants were included in the box in fact I have a witness due to the package being boxed and taped by Fedx manager in front of meIt was than walked across the street to the post office where I waited in line to have the packed scanned and I took a picture of the return label on the counter in the local post office. I will not be accepting this complaint as closed until I received a written apology from your companyThis might be how you do some of your customers but not this oneYou should know I was prepared to take you to court regardless of the amount to receive amount paid for the retuned itemsAlso after speaking to my local post office I was referred to the postmaster to file a claimThat claim was to be filed today
Hi *** We appreciate you bringing this to our attention, and we do apologize for both experiences you had while calling our Customer Service department regarding your recent orderWe were able to find your order, order ***, and we do see your package was unable to be delivered by
FedEx due to the address that was entered during your order placementBecause of this, we have issued a full refund for your order $to your PayPal accountAdditionally, we would like to send you a $Hollister Cogift cardPlease send us your full mailing address and we will get this out to you. We hope to hear from you soon! Sincerely,Customer ServiceHollister Co
Dear ***,Thanks for emailing us at A&F about your recent order.We have reviewed your order and would like to ask you to replace your order at Abercrombie.com. Your credit card has not been charged for the cancelled order, and any authorization holds will drop off your account in three to five business days.We apologize for the frustration this has caused you and we look forward to hearing from you soon. Sincerely, A&F Customer Service Team
I have spent countless hours explaining my refund issues to the staff at Abercrombie & Fitch such as the delayed and unresponsive refund process, the incorrect refund amount, and the ridiculous process of refunding only to PayPal. After all the countless emails and phone conversations, I still did not get my full refund. I had to contact a third party (the Revdex.com) to help assist in this matter. No one from A&F has explained to me why my refund was delayed and improperly refunded to me. The 40% discount on the next purchase offer to me by A&F will not be used as I don't believe A&F will change their operational issues and I don't need that type of hassle again. If A&F is truly apologetic to me, they should recognize that they made the mistakes and financially compensate me for my time and effort in correcting their operational issues. As stated in the "Desire Outcome" of my Revdex.com complaint, I expect an additional compensation of $100.Regards,
*** **
Anabel,We are very sorry that you have not received your packageWe have issued a full refund which you will see back in your account in three to five business days. We apologize for the inconvenience. Hollister Co Customer Service Team
Dear ***,We appreciate your patienceWe have processed both refunds you have requested ($& $44.10) back to your *** card ending in ***Please let us know if you have any other questions.Sincerely,Customer ServiceAbercrombie & Fitch
Dear *** Please send us all order numbers that were included in the same package to be returned so we can take a look into this for you. Sincerely,Customer ServiceAbercrombie & Fitch
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI will return the purchased goods to Abercrombie retail store in Toronto and accept the merchandise credit as long as this will be refunded back to my *** account upon giving the information to A&F Customer Service
We apologize for the delay in receiving your refundWe see that your return arrived at our Distribution Center on April Since you opened a complaint case with PayPal, we were unable to refund your order totalHowever, we have been in contact with PayPal and a refund in the amount of $has
been processed back to your account today, May This will post to your account within 5-business daysAny further communication should be directed to PayPal in regards to your complaint. Sincerely,Customer ServiceAbercrombie & Fitch
We sincerely apologize, but we have handed the package off to the carrier and it is with FedEx but they have not yet scanned it into their systemWe have gone ahead and issued a refund for the order in the amount of $20.33, and it will still be delivered to youHowever, the delivery and tracking information will continue to be updated by FedExThey are experiencing delays as well, and we do not have any additional updates at this time other than the information we have already provided.We do hope that you will utilize the promotion and give us another chance!Customer ServiceAbercrombie & Fitch
I have not received the refund (14/4/2015) because my credit card can only receive RMB and USD, can't receive the HKDSo please refund the HKDto my PAYPAL account.My PAYPAL is *** Thanks!
Regards,
*** ***
Dear ***,We do apologize but we are unable to refund our Gift Cards as it goes against our Sale Terms and our Gift Card policyAdditionally, our store systems do not have the capability to return Gift Cards since they are not merchandise but a form of tenderWe are sending a $off coupon to your
email address to make up for the inconveniencePlease let us know if you have any remaining questions. Sincerely,Customer ServiceAbercrombie & Fitch
We are truly sorry for the experience you have had with your recent Hollister Coorder ***We understand how frustrating this must be, and please understand that we want to be helpful but due to it being a FedEx delay we have limited availabilityWe show that it has an estimated
delivery date of tomorrow, December You can track your package here.To help make this right we have adjusted your order and issued a refund of 20% offYou will be seeing a refund in the amount of $back to your *** ending in *** within 3-business days.We hope that you will give us another chance and will continue to be a fan.Sincerely,Customer ServiceHollister Co
Dear ***, We apologize for the frustration this has caused youEverything has been cancelled on our end so the funds should be back in your accountPlease contact your bank again to see if they can remove the holdIf they are unable to release the funds wait until the days are up for the authorization hold to drop offSince your order was cancelled before it processed payment was not collected and your card was not charged. We apologize for the inconvenience. Sincerely,Hollister Customer Service Team
Dear ***We cannot apologize enough for the inconvenience and confusion this has caused, and are happy to answer any additional questions you may haveWe do value you as a customer and that is why we have also sent you a 40% off promotion for you to use with us on your next order or trip to a storeTo summarize and explain, you placed an order for an All-Season Weather Warrior on January 19, 2015, order *** When you contacted us in February regarding the return of the jacket and the postage fee, the representative credited back your return postage fee ($19.64 issued to Visa ending in *** on 2/18/15) to your order instead of then requesting for your PayPal account informationOnce we received the merchandise in March, the remaining balance was then refunded to the order ($issued to Visa ending in on 3/23/15).Your return shipping was incorrectly refunded against your order in February, and should not have been issued to your order. When we received your return merchandise we issued a refund for the only remaining charge we had against the Visa ending in ***We have issued a full refund against the order, and subsequently have issued a refund in the amount of $via PayPal to reimburse you the cost of the return shippingThis was issued on 7/27/to the email address ***.We hope this has addressed each and all of your questions and concernsSincerely,Customer ServiceAbercrombie & Fitch
Dear ***, Order number *** contained two items: A&F High Rise Leggings BLACK and A&F High Rise Leggings NAVY totaling $Order number *** contained one item: A&F Down Series Lightweight Puffer totaling $65.40. As of today we have only
received one pair of A&F High Rise Leggings NAVY which was issued a return credit of $On 12/18/incident number ***-*** you contacted us about the A&F High Rise Leggings BLACK being missing from your package *** and we reshipped the item to youIf the original item was missing from your package you would only have one pair of A&F High Rise Leggings NAVY and one pair of A&F High Rise Leggings BLACK to return rather than one pair of A&F High Rise Leggings NAVY and two pair of A&F High Rise Leggings BLACKUntil the A&F High Rise Leggings BLACK and A&F Down Series Lightweight Puffer from order 20105847263 are returned to the Distribution Center we are unable to issue a refund at this time. A&F Customer Service Team
Dear ***We sincerely apologize for the issues you have faced with receiving your refundWe are still working diligently with our Vendor to figure out why your refunds are not postingIn the meantime, we would still like to make this right and to send your money back to your. The quickest way to process your credit is through *** If you don’t have a *** account, we can email you a link directing you to 'Claim Your Money Now' by creating an account Once you have created a *** account, your refund will be immediately available and you will be able to transfer the credit to your bank account, issue yourself a check, or spend the money directly from ***.If you do not wish to receive your reimbursement via ***, we can process it through a check This process may take anywhere from to daysIf yow would like a check to be mailed, please reply back with your full mailing address.Please let us know if *** or a check will be a sufficient option for youIf not, we will continue to update you as we receive word from our vendor. Sincerely,Customer ServiceHollister Co
Dear ***, We do apologize for your experienceWe have issued a $refund to your Visa ending in for your order ***You will see this post in 3-business daysPlease let us know if you have any other questions or concerns. Sincerely, Customer
ServiceAbercrombie & Fitch
We are truly sorry for your recent experience with us at abercrombie kids and with your recent orderWe have gone ahead and requested to have the remaining items that have not been received to be re-shipped out to your with expedited shippingHowever, one of the items (the Shine Logo Graphic Tee
in Dark Grey with Shine - sku 620107141) is not longer availableWe have issued a refund for this item in the amount of $which will post within 3-business days to your *** ending in ***The other items will be on their way shortly.We will be addressing the experience you had with our representative, Ebony, internallyAlthough we will not be able to share the details of those conversations with you, please know that we appreciate you as a customer and your feedback is important to usWE do hope that you will continue to be a fan and shop with us.Sincerely,Customer Serviceabercrombie kids
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: you are not doing me any favors refunding the money that is due to me anywayI know both pants were included in the box in fact I have a witness due to the package being boxed and taped by Fedx manager in front of meIt was than walked across the street to the post office where I waited in line to have the packed scanned and I took a picture of the return label on the counter in the local post office. I will not be accepting this complaint as closed until I received a written apology from your companyThis might be how you do some of your customers but not this oneYou should know I was prepared to take you to court regardless of the amount to receive amount paid for the retuned itemsAlso after speaking to my local post office I was referred to the postmaster to file a claimThat claim was to be filed today
Hi *** We appreciate you bringing this to our attention, and we do apologize for both experiences you had while calling our Customer Service department regarding your recent orderWe were able to find your order, order ***, and we do see your package was unable to be delivered by
FedEx due to the address that was entered during your order placementBecause of this, we have issued a full refund for your order $to your PayPal accountAdditionally, we would like to send you a $Hollister Cogift cardPlease send us your full mailing address and we will get this out to you. We hope to hear from you soon! Sincerely,Customer ServiceHollister Co
Dear ***,Thanks for emailing us at A&F about your recent order.We have reviewed your order and would like to ask you to replace your order at Abercrombie.com. Your credit card has not been charged for the cancelled order, and any authorization holds will drop off your account in three to five business days.We apologize for the frustration this has caused you and we look forward to hearing from you soon. Sincerely, A&F Customer Service Team
I have spent countless hours explaining my refund issues to the staff at Abercrombie & Fitch such as the delayed and unresponsive refund process, the incorrect refund amount, and the ridiculous process of refunding only to PayPal. After all the countless emails and phone conversations, I still did not get my full refund. I had to contact a third party (the Revdex.com) to help assist in this matter. No one from A&F has explained to me why my refund was delayed and improperly refunded to me. The 40% discount on the next purchase offer to me by A&F will not be used as I don't believe A&F will change their operational issues and I don't need that type of hassle again. If A&F is truly apologetic to me, they should recognize that they made the mistakes and financially compensate me for my time and effort in correcting their operational issues. As stated in the "Desire Outcome" of my Revdex.com complaint, I expect an additional compensation of $100.Regards,
*** **
Complaint: ***
I am rejecting this response because:
Match the price as I paid per jeans, skinny jeans size 31xI want to buy jeans for the same price
Anabel,We are very sorry that you have not received your packageWe have issued a full refund which you will see back in your account in three to five business days. We apologize for the inconvenience. Hollister Co Customer Service Team
Dear ***,We appreciate your patienceWe have processed both refunds you have requested ($& $44.10) back to your *** card ending in ***Please let us know if you have any other questions.Sincerely,Customer ServiceAbercrombie & Fitch
Dear *** Please send us all order numbers that were included in the same package to be returned so we can take a look into this for you. Sincerely,Customer ServiceAbercrombie & Fitch