Hello [redacted] We're really sorry to hear that you had difficulties using your gift cards you purchased in store. Through reviewing the information given, it appears that in order [redacted] placed on 10/16/16, one $100 gift card and one $200 gift card were purchased. In...
order [redacted], also placed on 10/16/16, one $100 gift card was purchased. First and foremost, I would just like to confirm that this is how your three gift cards were purchased, and these are the three that we are referring to. In order [redacted], the two gift cards that were purchased were: [redacted] ($100) and [redacted] ($200). Gift card [redacted] ($200) shows it was used on 11/25/16, and now has a zero balance. In order [redacted], gift card [redacted] ($100) was purchased, and this is shown to have been used in another online order, [redacted], to purchase another $100 gift card [redacted], which was used 11/25/16 as well and now has a zero balance. The $100 gift card ([redacted] ) purchased in order [redacted] still shows a remaining balance of $100. Since there were quite a few gift cards in this circumstance, here are the current balances of the four gift cards mentioned above: Order [redacted] (10/16)- -Gift card [redacted], balance $100.00 -Gift card [redacted], balance $0.00 used 11/25/16 Order [redacted] (10/16)- -Gift card [redacted], balance $0.00 used 10/25/16 in order [redacted] Order [redacted] (10/25/16)- -Gift card [redacted], balance $0.00 used on 11/25/16 I believe the missing balance you are looking for is on gift card [redacted]. I hope this explanation has cleared up any confusion, please let me know if you have any other questions or concerns, or if what information I have given you is not correct with your records. Thank you, Customer Service Abercrombie & Fitch
[redacted]We apologize for any inconvenience. We are seeing two refunds were already issued for your online order. $234.53 on January 3 and the remaining $34.29 on January 23. Please allow 3-5 business days for the final refund to post.Sincerely,Customer ServiceHollister Co.
Dear [redacted],We sincerely apologize for the issues you faced with your Abercrombie & Fitch order ([redacted]). We have issued a full refund to your [redacted] ending in [redacted] as of 5/2/2016. We would also like for you to keep your damaged items. Again, we apologize for this experience, and we have...
passed along your incident to the relevant department to review so things like this do not happen in the future. We hope you'll continue to be a fan of Abercrombie & Fitch!
Dear [redacted],We have processed a $10 refund back to your Visa ending in [redacted] on order [redacted]. We apologize for any inconvenience.Sincerely,Customer ServiceHollister Co.
Dear Maria,We do apologize for your experience. We are showing you were able to head to the store on May 17 to pick up your order. Because of the inconvenience, we have issued a 40% refund on your order. You will receive the $6.49 refund back to your Visa ending in 3790 in 3-5 business days. Please let us know if you have any other issues or concerns.Sincerely,Customer Serviceabercrombie kids
We apologize for the frustration this has caused you. A refund of $81.19 was credited to your account on 11/28/15. Please allow 3-5 business days for the credit to appear back in your account. For the inconvenience we have sent you a promo code for free shipping on your next...
[redacted]We're very sorry to hear about the shipping difficulties you faced trying to receive your order. A refund of CAD 36.16 has been issued by Linda, who was the customer service representative who emailed you back today, November 1, 2016. Linda also sent you a 30% off promotion and...
free shipping promotion to your email address, we hope you'll use them on an order with us again soon. Please allow up to 3-5 business days for the refund to hit your account, depending upon your bank. Again, we apologize for the frustration and inconvenience this has caused.Sincerely, Customer ServiceAbercrombie & Fitch
[redacted]We have sent your experience and contact information to the district manager of this store for further review and follow-up. You will receive an email and/or phone call from the district manager soon, if you haven't already. If you would like to send your items back to our corporate...
office instead of going to the store, you may send your items and receipt to the following address. Once we receive your items we will process a refund back to your original form of payment. Please know you are responsible for any return shipping costs. Thank you for bringing this to our attention.Sincerely,Abercrombie & Fitch
Dear [redacted]We apologize for the frustration this has caused you. Since there seems to be a problem with the item number we are unable to reship the item. For the inconvenience we have sent a $50 electronic gift card to your email [redacted]. It should appear in your inbox shortly. Once again, we apologize for the frustration this has caused you.Customer Service TeamHollister Co
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted],We apologize for the time it has taken for you to pick up your recent order. We do see you were successfully able to pick up your Jacket as of yesterday, December 28. Due to the inconvenience, we have issued a 30% refund on your order. A refund in the amount of $28.79 will be back on...
your Visa ending in 8706 within 3-5 business days. Sincerely,Customer ServiceHollister Co.
We apologize for the negative experience you are having with us for your first order! We cannot apologize enough, but due to the large volume of orders we are experiencing delays at our Distribution Center as well as with our shipping carriers. We show that your order has shipped out and it now with...
FedEx, and we show the estimated delivery of December 14, 2015. We will also be reviewing the communication you have with our representatives to help ensure that experiences like yours do not happen in the future. To help make this right, we have sent you a 40% off promotion to use on your next online order or in store purchase with us. This will be coming in a separate email, but we have included it below for you to reference.We do hope that you will give us another chance!Sincerely, Customer ServiceAbercrombie & Fitch
Dear [redacted], Thank you for contacting us about your recent order [redacted]. Unfortunately we are unable to remove the cost of shipping. As stated on our website, free shipping can only be applied to orders $50 and over. The total cost of your order was $7.53 which included the...
cost of shipping ($7.00) and tax ($.53) since the promo code that was already applied made the item you ordered free. When you placed the order the shipping cost was stated and submitting your order means you agreed to the shipping cost. Customer Service TeamAbercrombie & Fitch
I will not return to the store under any circumstances. I have been contacted by your distric manager. She wants me to return to the same store, to be dealt with by the same management staff that refused to take the item in the 1st place and calls customers liars. I respectfully declined that offer. I will be contacting your legal department and voicing my concerns of the legality of your printed return policy. Wanting my to return at my expense to your corporate office is unacceptable. Why should I be out of pocket any funds due to your store managers disrespectful behavior? As well as not honoring your corporate return policy. I will gladly take my business elsewhere and donate the new with tags items to a local homeess shelter. This brings more satisfactory results than me spending more money to ship the items back to your poorly run company.
Regards,
[redacted]
Dear [redacted]Thank you for contacting us about your issue. We are truly sorry for the inconvenience that has occurred.We have sent an email to your [redacted] account with this same information.Please go ahead and place a new order on our website for the dress in the size that you...
want. Go ahead and choose next-day shipping as well.Once you have placed the order, please reply to the email that we sent to your yahoo.com account with the new order number and we will adjust the price of the item to match your previous purchase, as well as waive the shipping cost.You can go ahead and return the other dress using the enclosed return label. We will waive the return label fee. If there is a store near you, you can always make the return there too with your shipping invoice. Again, we are truly sorry for the inconvenience that has occurred. Sincerely,Customer ServiceAbercrombie & Fitch
Complaint: [redacted]
I am rejecting this response because:My refund was short by one penny. To most people a penny isn't much but I worked hard for my money. The refund that was issued was for 138.03 when I paid 138.04.
Dear [redacted]We sincerely apologize for your recent experience with us when placing order [redacted]. However, we did receive your complaint at our Home Office on December 23rd, and reached out with the following email.We have received your recent
email at our Home Office, and we have...
reviewed your recently canceled order
20105717783. It was canceled by our mistake, and we cannot apologize enough for
this error. We have gone ahead and created a completely new order, order number
[redacted]. We are sending you the Hollister Boot Button Fly Jeans in Black
size 31x32 (sku [redacted] that you had originally intended to order, to help
make this right we are also sending a $50 E-Gift Card to you. You should have
received an order confirmation email, and will be receiving the shipment
confirmation email once it ships. The E-Gift Card will be coming in a separate
email as well. This order was placed
after 12PM EST, so it may not make it to you by Christmas but we did select
expedited shipping in hopes that we could give it our best shot at getting
there. There is still a chance that it will arrive, but you will get an update
via email once there is tracking information. Please let us know if you
have any additional questions or need assistance with anything else, as we are
happy to help. Thank you again for your patience and understanding.
We never received a response from you, and do show that the replacement order we sent was delivered to you yesterday on December 29th, and you can find tracking information here. Please let us know if you still have any questions or concerns. We are happy to help!Sincerely,Customer ServiceHollister Co.
Dear [redacted]Thank you for your recent email regarding your experience. We have been made aware that you were able to speak with Jared at our Home Office. He advised you to go ahead and return your online order back to your original form of payment. If you do not see this credit appear on your bank...
statement, please respond to this complaint or respond to Jared's email. We would be happy to assist you if you do not see the refund! Sincerely,Customer ServiceAbercrombie & Fitch
Dear [redacted]Thank you for taking the time to voice your concerns with your exchange experience. In order to look into this further for you, we ask that you please send us the following information on your purchase receipt:Store location:Date:Transaction number:We also would like to know the...
store location and date from when your exchange was denied.Sincerely,Customer ServiceAbercrombie & Fitch
Hello [redacted] We're really sorry to hear that you had difficulties using your gift cards you purchased in store. Through reviewing the information given, it appears that in order [redacted] placed on 10/16/16, one $100 gift card and one $200 gift card were purchased. In...
order [redacted], also placed on 10/16/16, one $100 gift card was purchased. First and foremost, I would just like to confirm that this is how your three gift cards were purchased, and these are the three that we are referring to. In order [redacted], the two gift cards that were purchased were: [redacted] ($100) and [redacted] ($200). Gift card [redacted] ($200) shows it was used on 11/25/16, and now has a zero balance. In order [redacted], gift card [redacted] ($100) was purchased, and this is shown to have been used in another online order, [redacted], to purchase another $100 gift card [redacted], which was used 11/25/16 as well and now has a zero balance. The $100 gift card ([redacted] ) purchased in order [redacted] still shows a remaining balance of $100. Since there were quite a few gift cards in this circumstance, here are the current balances of the four gift cards mentioned above: Order [redacted] (10/16)- -Gift card [redacted], balance $100.00 -Gift card [redacted], balance $0.00 used 11/25/16 Order [redacted] (10/16)- -Gift card [redacted], balance $0.00 used 10/25/16 in order [redacted] Order [redacted] (10/25/16)- -Gift card [redacted], balance $0.00 used on 11/25/16 I believe the missing balance you are looking for is on gift card [redacted]. I hope this explanation has cleared up any confusion, please let me know if you have any other questions or concerns, or if what information I have given you is not correct with your records. Thank you, Customer Service Abercrombie & Fitch
[redacted]We apologize for any inconvenience. We are seeing two refunds were already issued for your online order. $234.53 on January 3 and the remaining $34.29 on January 23. Please allow 3-5 business days for the final refund to post.Sincerely,Customer ServiceHollister Co.
Dear [redacted],We sincerely apologize for the issues you faced with your Abercrombie & Fitch order ([redacted]). We have issued a full refund to your [redacted] ending in [redacted] as of 5/2/2016. We would also like for you to keep your damaged items. Again, we apologize for this experience, and we have...
passed along your incident to the relevant department to review so things like this do not happen in the future. We hope you'll continue to be a fan of Abercrombie & Fitch!
Dear [redacted],We have processed a $10 refund back to your Visa ending in [redacted] on order [redacted]. We apologize for any inconvenience.Sincerely,Customer ServiceHollister Co.
Dear Maria,We do apologize for your experience. We are showing you were able to head to the store on May 17 to pick up your order. Because of the inconvenience, we have issued a 40% refund on your order. You will receive the $6.49 refund back to your Visa ending in 3790 in 3-5 business days. Please let us know if you have any other issues or concerns.Sincerely,Customer Serviceabercrombie kids
We apologize for the frustration this has caused you. A refund of $81.19 was credited to your account on 11/28/15. Please allow 3-5 business days for the credit to appear back in your account. For the inconvenience we have sent you a promo code for free shipping on your next...
order. Sincerely, A&F Customer Service Team
[redacted]We're very sorry to hear about the shipping difficulties you faced trying to receive your order. A refund of CAD 36.16 has been issued by Linda, who was the customer service representative who emailed you back today, November 1, 2016. Linda also sent you a 30% off promotion and...
free shipping promotion to your email address, we hope you'll use them on an order with us again soon. Please allow up to 3-5 business days for the refund to hit your account, depending upon your bank. Again, we apologize for the frustration and inconvenience this has caused.Sincerely, Customer ServiceAbercrombie & Fitch
[redacted]We have sent your experience and contact information to the district manager of this store for further review and follow-up. You will receive an email and/or phone call from the district manager soon, if you haven't already. If you would like to send your items back to our corporate...
office instead of going to the store, you may send your items and receipt to the following address. Once we receive your items we will process a refund back to your original form of payment. Please know you are responsible for any return shipping costs. Thank you for bringing this to our attention.Sincerely,Abercrombie & Fitch
Dear [redacted]We apologize for the frustration this has caused you. Since there seems to be a problem with the item number we are unable to reship the item. For the inconvenience we have sent a $50 electronic gift card to your email [redacted]. It should appear in your inbox shortly. Once again, we apologize for the frustration this has caused you.Customer Service TeamHollister Co
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted],We apologize for the time it has taken for you to pick up your recent order. We do see you were successfully able to pick up your Jacket as of yesterday, December 28. Due to the inconvenience, we have issued a 30% refund on your order. A refund in the amount of $28.79 will be back on...
your Visa ending in 8706 within 3-5 business days. Sincerely,Customer ServiceHollister Co.
We apologize for the negative experience you are having with us for your first order! We cannot apologize enough, but due to the large volume of orders we are experiencing delays at our Distribution Center as well as with our shipping carriers. We show that your order has shipped out and it now with...
FedEx, and we show the estimated delivery of December 14, 2015. We will also be reviewing the communication you have with our representatives to help ensure that experiences like yours do not happen in the future. To help make this right, we have sent you a 40% off promotion to use on your next online order or in store purchase with us. This will be coming in a separate email, but we have included it below for you to reference.We do hope that you will give us another chance!Sincerely, Customer ServiceAbercrombie & Fitch
Dear [redacted], Thank you for contacting us about your recent order [redacted]. Unfortunately we are unable to remove the cost of shipping. As stated on our website, free shipping can only be applied to orders $50 and over. The total cost of your order was $7.53 which included the...
cost of shipping ($7.00) and tax ($.53) since the promo code that was already applied made the item you ordered free. When you placed the order the shipping cost was stated and submitting your order means you agreed to the shipping cost. Customer Service TeamAbercrombie & Fitch
I will not return to the store under any circumstances. I have been contacted by your distric manager. She wants me to return to the same store, to be dealt with by the same management staff that refused to take the item in the 1st place and calls customers liars. I respectfully declined that offer. I will be contacting your legal department and voicing my concerns of the legality of your printed return policy. Wanting my to return at my expense to your corporate office is unacceptable. Why should I be out of pocket any funds due to your store managers disrespectful behavior? As well as not honoring your corporate return policy. I will gladly take my business elsewhere and donate the new with tags items to a local homeess shelter. This brings more satisfactory results than me spending more money to ship the items back to your poorly run company.
Regards,
[redacted]
Dear [redacted]Thank you for contacting us about your issue. We are truly sorry for the inconvenience that has occurred.We have sent an email to your [redacted] account with this same information.Please go ahead and place a new order on our website for the dress in the size that you...
want. Go ahead and choose next-day shipping as well.Once you have placed the order, please reply to the email that we sent to your yahoo.com account with the new order number and we will adjust the price of the item to match your previous purchase, as well as waive the shipping cost.You can go ahead and return the other dress using the enclosed return label. We will waive the return label fee. If there is a store near you, you can always make the return there too with your shipping invoice. Again, we are truly sorry for the inconvenience that has occurred. Sincerely,Customer ServiceAbercrombie & Fitch
Complaint: [redacted]
I am rejecting this response because:My refund was short by one penny. To most people a penny isn't much but I worked hard for my money. The refund that was issued was for 138.03 when I paid 138.04.
Dear [redacted]We sincerely apologize for your recent experience with us when placing order [redacted]. However, we did receive your complaint at our Home Office on December 23rd, and reached out with the following email.We have received your recent
email at our Home Office, and we have...
reviewed your recently canceled order
20105717783. It was canceled by our mistake, and we cannot apologize enough for
this error. We have gone ahead and created a completely new order, order number
[redacted]. We are sending you the Hollister Boot Button Fly Jeans in Black
size 31x32 (sku [redacted] that you had originally intended to order, to help
make this right we are also sending a $50 E-Gift Card to you. You should have
received an order confirmation email, and will be receiving the shipment
confirmation email once it ships. The E-Gift Card will be coming in a separate
email as well. This order was placed
after 12PM EST, so it may not make it to you by Christmas but we did select
expedited shipping in hopes that we could give it our best shot at getting
there. There is still a chance that it will arrive, but you will get an update
via email once there is tracking information. Please let us know if you
have any additional questions or need assistance with anything else, as we are
happy to help. Thank you again for your patience and understanding.
We never received a response from you, and do show that the replacement order we sent was delivered to you yesterday on December 29th, and you can find tracking information here. Please let us know if you still have any questions or concerns. We are happy to help!Sincerely,Customer ServiceHollister Co.
Dear [redacted]Thank you for your recent email regarding your experience. We have been made aware that you were able to speak with Jared at our Home Office. He advised you to go ahead and return your online order back to your original form of payment. If you do not see this credit appear on your bank...
statement, please respond to this complaint or respond to Jared's email. We would be happy to assist you if you do not see the refund! Sincerely,Customer ServiceAbercrombie & Fitch
We are showing the auth fell off his [redacted] charge on 5/12, so the funds should be back in his account. We will stand on our original response.
Dear [redacted]Thank you for taking the time to voice your concerns with your exchange experience. In order to look into this further for you, we ask that you please send us the following information on your purchase receipt:Store location:Date:Transaction number:We also would like to know the...
store location and date from when your exchange was denied.Sincerely,Customer ServiceAbercrombie & Fitch