Dear [redacted]We sincerely apologize for your recent experience with us at Abercrombie & Fitch, it is never our intent to mislead or deceive our customers. We truly value your feedback and want you to know that we value you as a new customer. There can be a delay in the promotion being generated and sent to you, and you may be receiving it soon!To help make this right, we have gone ahead and sent a completely separate promotion for 20% off your next online order or in store purchase with us. This will be coming to the email address you have provided in a separate email, but we have included the code and expiration for your to reference.Promotion code* [redacted]Expiration: 02/07/2016We appreciate your patience and hope that you will give us another chance!Sincerely,Customer ServiceAbercrombie & Fitch
I am rejecting this response because: while I appreciate the offer for the 30% it does not resolve two of the core issues. 1st: Tara never received all of her original order because the shirt she wanted was "not in stock" because it was in a box to the wrong address due to her dyslexia which she can't help. Well that item is back in your warehouse now so we would appreciate receiving what she wanted.2nd. What is being done about your rep Naciena? The person not only was useless but insulted and hung up on us when we simply were seeking resolutions.We want these two matters resolved, as I stated in my original conplaint.
Regards,
James Michael Rackliffe
I do not have that exact order number anymore as it was over three years ago. I have tried with my bank, Citibank, numerous times to have the money sent to you. However, each time they tell me it is not possible as the account has been closed and they cannot just send money ( it must be a transaction ). Please check under the names of [redacted] or [redacted] as they frequently order from A&F within the household.
Regards, [redacted]
Thanks for emailing us at A&F about your recent order.It looks like your recent order has been incorrectly cancelled and we would like to ask you to replace your order at Abercrombie.com. We have sent a promo code for free shipping on your next order for the inconvenience. Your credit card...
has not been charged for the cancelled order, and any authorization holds will drop off your account in three to five business days.We apologize for the frustration this has caused you.A&F Customer Service Team
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted],We appreciate you taking the time to respond back to our most recent message. We have already sent an Abercrombie & Fitch merchandise credit to the address you provided in your original complaint to the Revdex.com. You will receive this gift card within 3 weeks. Sincerely,Customer ServiceAbercrombie & Fitch
I AM NOT IN POSSESSION of the gift card that supposedly still has a $100 balance. This is because in the original order from October, ABERCROMBIE AND FITCH send me a sealed envelope with NO GIFT CARD AT ALL INSIDE. THIS IS WHY THERE WAS ANOTHER ONE ISSUED. I have no way of using the purchased gift card with $100 balance remaining, and had it RE-ISSUED just because of this reason. I discovered that the re-issued gift card that I tried to use 11/25 had a 0 balance. SO, THIS COMPLAINT IS STILL UNRESOLVED. I spent $400 only to be issued in the end THREE CARDS that were only worth $300. This is fraud, and I insist on a resolution of this matter.
Regards, [redacted]
Dear Wang,We appreciate you sending in your purchase information. In order to look into this further for you, please send in pictures of your items without the labels. We will need this to determine if further action needs to be taken. Hope to hear from you soon!Sincerely,Customer ServiceAbercrombie...
We are truly sorry for the experience you have had and for the delay in your recent order. Unfortunately, we do not know if an item is on backorder until it sells out so we have no way of telling you at the time you are placing your order, only after. On top of the item being sold, out we as well as...
[redacted] were experiencing delays in shipment. To help make this right, we have gone ahead and issued a refund for your entire order amount, you should expect to see $25.27 to your [redacted] ending in [redacted] within 3-5 business days. We show that your order is on its way, and you will be receiving it soon and can track your order here.Thank you and we hope that you will give us another chance!Customer ServiceAbercrombie & Fitch
Thank you for your response. I intended to return jeans (in the amount of $21.16) from the order # [redacted]. I would gladly provide you with return receipt but since a store manager and then other store associate refused to process this return without showing them my ID, I was not able to make this return. I tried to explain to a store manager on duty that I am returning a merchandise with the original invoice and I was also requesting credit back to my credit card to which the merchandise was charged. Based on A&F return policy there is no mention that a customer needs to show an ID when he/she makes a return with the original invoice and the transaction went thru credit/debit card. When I asked them to show me that this A&F policy changed, the store associate responded that based on A&F internal policy this store requires from each customer to show them ID when a return is made. I am still concerned why a customer is asked to provide ID when it is not necessary to do so, and when it is also against A&F return policy with the original invoice. I felt discriminated by a store manager and a store associate who chose to act like this toward me for ?? unknown reason. Thank you and I hope to hear from you soon.
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I have given you the details in the receipt. I no longer live in that address. Please send me a E-gift card instead.
It was for a birthday gift on Nov 14. Birthday has past therefore I want a refund of my money. I ended up having to give money for the birthday gift. Gift card at this point has no use to me.
James, Thank you for contacting us. We have previously sent you a 30% off promo code for the inconvenience to email [redacted]. Since item [redacted] is sold out we have sent another promo code for 20% off. We apologize for the frustration this has caused you. We are unable to disclose internal conversations but we have spoken with the agent and the necessary departments about this matter. Sincerely, Customer Service Team
Sending a shipment after a month of placing an order is not acceptable. And you are providing me 20% discount for the inconvenience, thats rediculous. I get such useless coupons everyday from Hollister. I dont need it.Your online business sucks!!! Thats the truth. Your executive management should be ashamed of it that a customer has to wait for a Month to get their order. Why are even in busiess when you cant run it.
Regards,
[redacted]
Dear Klarissa, We apologize for the frustration this has caused you and we would like to ask you to replace your order at Abercrombie.com. Since your order was cancelled before it processed your credit card was not charged. Please allow three to five business days for the...
authorization hold to drop off your account. For the inconvenience we have sent a promo code for 20% off a future order. A&F Customer Service Team
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]
Dear [redacted]We sincerely apologize for your recent experience with us at Abercrombie & Fitch, it is never our intent to mislead or deceive our customers. We truly value your feedback and want you to know that we value you as a new customer. There can be a delay in the promotion being generated and sent to you, and you may be receiving it soon!To help make this right, we have gone ahead and sent a completely separate promotion for 20% off your next online order or in store purchase with us. This will be coming to the email address you have provided in a separate email, but we have included the code and expiration for your to reference.Promotion code* [redacted]Expiration: 02/07/2016We appreciate your patience and hope that you will give us another chance!Sincerely,Customer ServiceAbercrombie & Fitch
I am rejecting this response because: while I appreciate the offer for the 30% it does not resolve two of the core issues. 1st: Tara never received all of her original order because the shirt she wanted was "not in stock" because it was in a box to the wrong address due to her dyslexia which she can't help. Well that item is back in your warehouse now so we would appreciate receiving what she wanted.2nd. What is being done about your rep Naciena? The person not only was useless but insulted and hung up on us when we simply were seeking resolutions.We want these two matters resolved, as I stated in my original conplaint.
Regards,
James Michael Rackliffe
Order in my purchase historyRegards,
[redacted]
I do not have that exact order number anymore as it was over three years ago. I have tried with my bank, Citibank, numerous times to have the money sent to you. However, each time they tell me it is not possible as the account has been closed and they cannot just send money ( it must be a transaction ). Please check under the names of [redacted] or [redacted] as they frequently order from A&F within the household.
Regards, [redacted]
Thanks for emailing us at A&F about your recent order.It looks like your recent order has been incorrectly cancelled and we would like to ask you to replace your order at Abercrombie.com. We have sent a promo code for free shipping on your next order for the inconvenience. Your credit card...
has not been charged for the cancelled order, and any authorization holds will drop off your account in three to five business days.We apologize for the frustration this has caused you.A&F Customer Service Team
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted],We appreciate you taking the time to respond back to our most recent message. We have already sent an Abercrombie & Fitch merchandise credit to the address you provided in your original complaint to the Revdex.com. You will receive this gift card within 3 weeks. Sincerely,Customer ServiceAbercrombie & Fitch
I AM NOT IN POSSESSION of the gift card that supposedly still has a $100 balance. This is because in the original order from October, ABERCROMBIE AND FITCH send me a sealed envelope with NO GIFT CARD AT ALL INSIDE. THIS IS WHY THERE WAS ANOTHER ONE ISSUED. I have no way of using the purchased gift card with $100 balance remaining, and had it RE-ISSUED just because of this reason. I discovered that the re-issued gift card that I tried to use 11/25 had a 0 balance. SO, THIS COMPLAINT IS STILL UNRESOLVED. I spent $400 only to be issued in the end THREE CARDS that were only worth $300. This is fraud, and I insist on a resolution of this matter.
Regards, [redacted]
Dear Wang,We appreciate you sending in your purchase information. In order to look into this further for you, please send in pictures of your items without the labels. We will need this to determine if further action needs to be taken. Hope to hear from you soon!Sincerely,Customer ServiceAbercrombie...
& Fitch
We are truly sorry for the experience you have had and for the delay in your recent order. Unfortunately, we do not know if an item is on backorder until it sells out so we have no way of telling you at the time you are placing your order, only after. On top of the item being sold, out we as well as...
[redacted] were experiencing delays in shipment. To help make this right, we have gone ahead and issued a refund for your entire order amount, you should expect to see $25.27 to your [redacted] ending in [redacted] within 3-5 business days. We show that your order is on its way, and you will be receiving it soon and can track your order here.Thank you and we hope that you will give us another chance!Customer ServiceAbercrombie & Fitch
Thank you for your response. I intended to return jeans (in the amount of $21.16) from the order # [redacted]. I would gladly provide you with return receipt but since a store manager and then other store associate refused to process this return without showing them my ID, I was not able to make this return. I tried to explain to a store manager on duty that I am returning a merchandise with the original invoice and I was also requesting credit back to my credit card to which the merchandise was charged. Based on A&F return policy there is no mention that a customer needs to show an ID when he/she makes a return with the original invoice and the transaction went thru credit/debit card. When I asked them to show me that this A&F policy changed, the store associate responded that based on A&F internal policy this store requires from each customer to show them ID when a return is made. I am still concerned why a customer is asked to provide ID when it is not necessary to do so, and when it is also against A&F return policy with the original invoice. I felt discriminated by a store manager and a store associate who chose to act like this toward me for ?? unknown reason. Thank you and I hope to hear from you soon.
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I have given you the details in the receipt. I no longer live in that address. Please send me a E-gift card instead.
It was for a birthday gift on Nov 14. Birthday has past therefore I want a refund of my money. I ended up having to give money for the birthday gift. Gift card at this point has no use to me.
James, Thank you for contacting us. We have previously sent you a 30% off promo code for the inconvenience to email [redacted]. Since item [redacted] is sold out we have sent another promo code for 20% off. We apologize for the frustration this has caused you. We are unable to disclose internal conversations but we have spoken with the agent and the necessary departments about this matter. Sincerely, Customer Service Team
Sending a shipment after a month of placing an order is not acceptable. And you are providing me 20% discount for the inconvenience, thats rediculous. I get such useless coupons everyday from Hollister. I dont need it.Your online business sucks!!! Thats the truth. Your executive management should be ashamed of it that a customer has to wait for a Month to get their order. Why are even in busiess when you cant run it.
Regards,
[redacted]
Dear Klarissa, We apologize for the frustration this has caused you and we would like to ask you to replace your order at Abercrombie.com. Since your order was cancelled before it processed your credit card was not charged. Please allow three to five business days for the...
authorization hold to drop off your account. For the inconvenience we have sent a promo code for 20% off a future order. A&F Customer Service Team
I reviewed the response made by the business in reference to complaint ID 10999661, and find the resolution is satisfactory to me.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]
I understand that but now the item I wanted is no longer available and I missed out on the 60% off yesterday