We
apologize for the experience you had in our Old Pasadena Abercrombie & Fitch
store location. Your feedback is important to us and we want you to know that your experience is not what we strive for in terms of customer service and does not uphold our standards. Your experience is one that we...
will be sharing with the
appropriate individuals so that things like this do not happen in the future. You can expect to hear from the appropriate District Manager regarding this soon, they will be able to personally address all your concerns as well as follow up with their team.Thank you for your understanding and patience while we work to resolve this for you.Sincerely,Customer ServiceAbercrombie & Fitch
I spent 3 hours online and on telephone to make Abercrombie to find my order. Also, I was very unhappy with my first order when they sent me wrong stuff.
Regards,
[redacted]
Dear [redacted], We want to first apologize for the experience you have faced while placing an order with us, order [redacted]. We want you to know that we have listened to your calls and will be following up with our agents to ensure situations like this are handled better in the future. We...
are happy to see that your order has since shipped, and should be arriving at our Chesterfield Hollister Co. store location in the next two days. You will receive an email once your order is ready to be picked up. Because of the issues you have faced with this specific order, we have issued a full refund ($60.68) to your cards on file. We would also like to send you a $50 HCo. gift card for the inconvenience. In order to get this sent out, please send us your preferred mailing address.We hope to hear from you soon, [redacted].
Did they even read my complaint???? I WAS NOT GETTING ANY PROMOTIONS, I WAS PAYING FULL PRICE. if they want to give me 40-60% I would gladly accept it. because the item I was purchasing (a kids girls jacket) had ZERO discount associated with it. I was NOT stacking promotions or coupons. What they are doing is ILLEGAL.
Regards,[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thanks for emailing us at abercrombie about your recent order #$incidents.c$order.It looks like your recent order has been incorrectly cancelled and we would like to ask you to replace your order at www.abercrombiekids.com. We have sent you a promo code for free shipping on your next...
order. Your credit card has not been charged for the cancelled order, and any authorization holds will drop off your account in three to five business days.We apologize for the frustration this has caused you and we look forward to hearing from you soon. Customer Service Teamabercrombie kids
Hello [redacted],Thanks for emailing us at A&F about your recent order #[redacted].It looks like your recent order has been incorrectly cancelled and we would like to ask you to replace your order at Abercrombie.com with upgraded shipping on us. When you finish placing your order, please respond...
to this email with your new order number. This way we can credit your account for the full shipping costs. Your credit card has not been charged for the cancelled order, and any authorization holds will drop off your account in three to five business days.We apologize for the frustration this has caused you and we look forward to hearing from you soon. Customer ServiceA&F
Dear [redacted]We appreciate your patience. We are currently in the process of getting in contact with our payment vendor and researching why both refunds keep failing. However, if you would like to accept a [redacted] refund instead, please let us know! We can send a $54.12 refund to your [redacted] account...
which you then can send to your bank account. Otherwise, we will update you once we understand why the refunds are failing.Sincerely, Customer ServiceHollister Co.
Thank you for your prompt response in resolving this issue. However, I never received a merchandise credit as I never returned the items to the store after the manager stated that he would only process a store credit.To reiterate, this is what I requested in my original complaint: A full refund to my original payment methodReimbursement of $19.65 for shipping to online return address using Abercrombie's courier, Purolator ($19.65 - see https://www.dropbox.com/s/0nzskiqqq1vez8k/Purolator%20A%26F.png?dl=0 )Reimbursement of $10.00 for travel to storeApology from ManagerThank you again for your prompt response and I look forward to resolve the complaint.
Dear Alla, Thank you for contacting us about your recent order [redacted] We apologize for the inconvenience this has caused you and for the items being incorrect after several attempts. We have forwarded your order to the Operations Team so that issues like this can be prevented in the...
future. We have issued you a promo code for Hollister Co, which should appear in your inbox shortly. We apologize for the frustration this has caused you and we look forward to hearing from you soon.Sincerely, Customer Service TeamHollister Co
Dear Gabriela,We apologize for the frustration this has caused you. It states in our policy that each customer is allowed one incident of being refunded or having their items reshipped. As a one time convenience we have reshipped order [redacted] with upgraded shipping on us. The...
item in order [redacted] was sold out so we have issued a full refund. You should see the credit back in your account in three to five business days. Sincerely,A&F Customer Service Team
[redacted] Thank you for contacting us regarding the quality issue on your Graphic Logo Hoodie. Our policy states that each company is allowed one refund or reship for quality issues or shipping issues. As a one time courtesy we have refunded you 758.00. Because you have had multiple refunds for...
quality issues and missing packages we are unable to provide refunds for future orders unless the items are returned. Customer Service TeamAbercrombie & Fitch
Dear [redacted]Thanks for contacting us about your order. We are sorry for the inconvenience that has occurred. We would like to ask you to replace your order at Abercrombie.com with upgraded shipping on us. We sent you a separate email regarding this issue. Once you replace your order reply...
to that email with the new order number and we can match the price of the previous order and waive your shipping charge.We apologize for the frustration this has caused you and we look forward to hearing from you soon.Sincerely,Customer ServiceAbercrombie & Fitch
[redacted], Your order was cancelled because our records show that we received a disputed charge on the credit card used to purchase the gift card used in Hollister orders [redacted] and [redacted]. Gift card number [redacted] was used in order [redacted] and a dispute was filed...
by the original credit card holder for $275.00. Gift card number [redacted] was used in order [redacted]4 and a dispute was filed by the original credit card holder for $300.00. We are no longer able to accept future orders with a gift card payment but they may be used in stores. If you would still like the items, please replace the order at our website using a different form of payment. Hollister Co Customer Service Team
Dear **, In order to reimburse you for missing points, please respond with images and/or order numbers for your purchases so we can properly investigate your issue. Customer ServiceHollister Co.
Dear Mr. [redacted]We do apologize, but we will be unable to send reimbursement for 150 USD. Our offer still stands, and we hope you'll change your mind and choose one of the options below.- A PayPal refund in the amount of 50 USD- A 50 USD A&F gift card- Any replacement itemSincerely,Abercrombie & Fitch
[redacted], Thank you for confirming the gift card information. A note has been made on your account to allow future orders as long as the gift cards are not purchased from Raise.com. We apologize for the frustration this has caused. Hollister CoCustomer Service Team
Dear [redacted]Thanks for contacting us about your order. We are sorry for any inconvenience. We show no order in our system with that number. We have contacted PayPal to void the authorization on your account. It should fall off in 3-5 business days.Sincerely,Customer ServiceAbercrombie &...
Dear Nicole,We are truly sorry for the experience you had in our Connecticut Post Hollister Co. store location, and subsequently with our Customer Service.We do value your feedback and you as a customer, and would like to make this right. We have gone ahead and issued a refund in the amount of $3.72...
back to your Debit Card that was used on the original purchase. We have broken out the charges below for your reference.$19.99 at 50% off = $9.995$9.995 + 6.63% tax = $10.63$14.35 - $10.63 = $3.72We have also sent you a 30% off promotional code to the email address [redacted]. You can use this code in stores or online, we hope that you will continue to be a fan!Sincerely,Customer Service Hollister Co.
Dear [redacted], Thank you for reaching out regarding your Abercrombie & Fitch order. We apologize you did not receive your scarf and cami after the carrier marked them as delivered. It does look like we attempted to reship these two items but the scarf was sold out. Unfortunately, because we...
are sold out of the scarf we will be unable to send this to you. You have received a refund in the amount of $24.51 back to your Visa ending in [redacted] for the scarf. Additionally, it does appear the reshipped cami was delivered today. Happy Holidays from A&F! Customer ServiceAbercrombie & Fitch
We
apologize for the experience you had in our Old Pasadena Abercrombie & Fitch
store location. Your feedback is important to us and we want you to know that your experience is not what we strive for in terms of customer service and does not uphold our standards. Your experience is one that we...
will be sharing with the
appropriate individuals so that things like this do not happen in the future. You can expect to hear from the appropriate District Manager regarding this soon, they will be able to personally address all your concerns as well as follow up with their team.Thank you for your understanding and patience while we work to resolve this for you.Sincerely,Customer ServiceAbercrombie & Fitch
I spent 3 hours online and on telephone to make Abercrombie to find my order. Also, I was very unhappy with my first order when they sent me wrong stuff.
Regards,
[redacted]
Dear [redacted], We want to first apologize for the experience you have faced while placing an order with us, order [redacted]. We want you to know that we have listened to your calls and will be following up with our agents to ensure situations like this are handled better in the future. We...
are happy to see that your order has since shipped, and should be arriving at our Chesterfield Hollister Co. store location in the next two days. You will receive an email once your order is ready to be picked up. Because of the issues you have faced with this specific order, we have issued a full refund ($60.68) to your cards on file. We would also like to send you a $50 HCo. gift card for the inconvenience. In order to get this sent out, please send us your preferred mailing address.We hope to hear from you soon, [redacted].
Did they even read my complaint???? I WAS NOT GETTING ANY PROMOTIONS, I WAS PAYING FULL PRICE. if they want to give me 40-60% I would gladly accept it. because the item I was purchasing (a kids girls jacket) had ZERO discount associated with it. I was NOT stacking promotions or coupons. What they are doing is ILLEGAL.
Regards,[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thanks for emailing us at abercrombie about your recent order #$incidents.c$order.It looks like your recent order has been incorrectly cancelled and we would like to ask you to replace your order at www.abercrombiekids.com. We have sent you a promo code for free shipping on your next...
order. Your credit card has not been charged for the cancelled order, and any authorization holds will drop off your account in three to five business days.We apologize for the frustration this has caused you and we look forward to hearing from you soon. Customer Service Teamabercrombie kids
Hello [redacted],Thanks for emailing us at A&F about your recent order #[redacted].It looks like your recent order has been incorrectly cancelled and we would like to ask you to replace your order at Abercrombie.com with upgraded shipping on us. When you finish placing your order, please respond...
to this email with your new order number. This way we can credit your account for the full shipping costs. Your credit card has not been charged for the cancelled order, and any authorization holds will drop off your account in three to five business days.We apologize for the frustration this has caused you and we look forward to hearing from you soon. Customer ServiceA&F
Dear [redacted]We appreciate your patience. We are currently in the process of getting in contact with our payment vendor and researching why both refunds keep failing. However, if you would like to accept a [redacted] refund instead, please let us know! We can send a $54.12 refund to your [redacted] account...
which you then can send to your bank account. Otherwise, we will update you once we understand why the refunds are failing.Sincerely, Customer ServiceHollister Co.
Thank you for your prompt response in resolving this issue. However, I never received a merchandise credit as I never returned the items to the store after the manager stated that he would only process a store credit.To reiterate, this is what I requested in my original complaint: A full refund to my original payment methodReimbursement of $19.65 for shipping to online return address using Abercrombie's courier, Purolator ($19.65 - see https://www.dropbox.com/s/0nzskiqqq1vez8k/Purolator%20A%26F.png?dl=0 )Reimbursement of $10.00 for travel to storeApology from ManagerThank you again for your prompt response and I look forward to resolve the complaint.
Dear Alla, Thank you for contacting us about your recent order [redacted] We apologize for the inconvenience this has caused you and for the items being incorrect after several attempts. We have forwarded your order to the Operations Team so that issues like this can be prevented in the...
future. We have issued you a promo code for Hollister Co, which should appear in your inbox shortly. We apologize for the frustration this has caused you and we look forward to hearing from you soon.Sincerely, Customer Service TeamHollister Co
Dear Gabriela,We apologize for the frustration this has caused you. It states in our policy that each customer is allowed one incident of being refunded or having their items reshipped. As a one time convenience we have reshipped order [redacted] with upgraded shipping on us. The...
item in order [redacted] was sold out so we have issued a full refund. You should see the credit back in your account in three to five business days. Sincerely,A&F Customer Service Team
[redacted] Thank you for contacting us regarding the quality issue on your Graphic Logo Hoodie. Our policy states that each company is allowed one refund or reship for quality issues or shipping issues. As a one time courtesy we have refunded you 758.00. Because you have had multiple refunds for...
quality issues and missing packages we are unable to provide refunds for future orders unless the items are returned. Customer Service TeamAbercrombie & Fitch
Dear [redacted]Thanks for contacting us about your order. We are sorry for the inconvenience that has occurred. We would like to ask you to replace your order at Abercrombie.com with upgraded shipping on us. We sent you a separate email regarding this issue. Once you replace your order reply...
to that email with the new order number and we can match the price of the previous order and waive your shipping charge.We apologize for the frustration this has caused you and we look forward to hearing from you soon.Sincerely,Customer ServiceAbercrombie & Fitch
[redacted], Your order was cancelled because our records show that we received a disputed charge on the credit card used to purchase the gift card used in Hollister orders [redacted] and [redacted]. Gift card number [redacted] was used in order [redacted] and a dispute was filed...
by the original credit card holder for $275.00. Gift card number [redacted] was used in order [redacted]4 and a dispute was filed by the original credit card holder for $300.00. We are no longer able to accept future orders with a gift card payment but they may be used in stores. If you would still like the items, please replace the order at our website using a different form of payment. Hollister Co Customer Service Team
Dear **, In order to reimburse you for missing points, please respond with images and/or order numbers for your purchases so we can properly investigate your issue. Customer ServiceHollister Co.
Dear Mr. [redacted]We do apologize, but we will be unable to send reimbursement for 150 USD. Our offer still stands, and we hope you'll change your mind and choose one of the options below.- A PayPal refund in the amount of 50 USD- A 50 USD A&F gift card- Any replacement itemSincerely,Abercrombie & Fitch
[redacted], Thank you for confirming the gift card information. A note has been made on your account to allow future orders as long as the gift cards are not purchased from Raise.com. We apologize for the frustration this has caused. Hollister CoCustomer Service Team
Dear [redacted]Thanks for contacting us about your order. We are sorry for any inconvenience. We show no order in our system with that number. We have contacted PayPal to void the authorization on your account. It should fall off in 3-5 business days.Sincerely,Customer ServiceAbercrombie &...
Fitch
Dear Nicole,We are truly sorry for the experience you had in our Connecticut Post Hollister Co. store location, and subsequently with our Customer Service.We do value your feedback and you as a customer, and would like to make this right. We have gone ahead and issued a refund in the amount of $3.72...
back to your Debit Card that was used on the original purchase. We have broken out the charges below for your reference.$19.99 at 50% off = $9.995$9.995 + 6.63% tax = $10.63$14.35 - $10.63 = $3.72We have also sent you a 30% off promotional code to the email address [redacted]. You can use this code in stores or online, we hope that you will continue to be a fan!Sincerely,Customer Service Hollister Co.
Dear [redacted], Thank you for reaching out regarding your Abercrombie & Fitch order. We apologize you did not receive your scarf and cami after the carrier marked them as delivered. It does look like we attempted to reship these two items but the scarf was sold out. Unfortunately, because we...
are sold out of the scarf we will be unable to send this to you. You have received a refund in the amount of $24.51 back to your Visa ending in [redacted] for the scarf. Additionally, it does appear the reshipped cami was delivered today. Happy Holidays from A&F! Customer ServiceAbercrombie & Fitch