I am rejecting this response because:
I have retained legal help and choose to no longer deal with the company on this level. They may contact my attorney 9015253450, Atty [redacted]. A company that has a policy in place and chooses to LIE and SUPPORT a lying employee is a disgrace to consumers. I have contacted [redacted] with WMC TV 5 and he with my Atty intend to expose these fraudulent practices. Please do not have this company contact me, only my attorney. Thanks for nothing Revdex.com.
Regards,
[redacted]
Dear [redacted],We are showing your return is currently being sent back to the DC as of April 21. On Friday, April 28, your return was in Pennsylvania. You may track your return using your order number here: http://returnscenter.smartlabel.com/v3/Tracking.aspx. Please allow up to two weeks for your return to arrive. Customer ServiceHollister Co.
Dear David, We apologize for the inconvenience. If you would like to place your order again you can email your new order number to [email protected] and we will be able to manually take 40% off your entire purchase. Once again, we apologize for the frustration this has caused and...
hope to hear from you soon. Customer Service TeamAbercrombie & Fitch
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. The jeans I originally had and would like are Store Item: [redacted] Web Item: [redacted] Size ** and the shipping address is [redacted]
We sincerely apologize for your recent experience with your recent Hollister Co. order [redacted]. We see that a refund was issued for the two items in the amount of $39.96 back to the [redacted] ending in [redacted] on December 21, 2015. This should post within 3-5 business days from the process date....
The Cable Sweater Dress is no longer available, and we will not be able to send that out to you, but we can request to have the Waffle Lace Panel Henley in Dark Grey size Medium sent out at no additional cost. We have done this in a new order, order number [redacted]. We are truly sorry for this inconvenience and do hope that we will see you shopping again soon.Sincerely,Customer ServiceHollister Co.
HCo customer service representatives when responding to the consumer complaint either do not understand English or do not read the complaint. My request was not about the future orders but simply I have requested from HCo substantiated, detailed proof of accusation that I am reselling merchandise which I have ordered and bought from HCo. No more games. If I don’t receive from HCo in reasonable time either an apology of unsubstantiated accusation or requested proof I will file complaint with Attorney General for state of Ohio.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. But, I did want to add that the credits to my account that were referenced by A&F were only applied after I filed this complaint (not prior). Also, I never did receive the 4th pair of pants - only 3 pairs of pants.
I have contacted my bank several times, by law they cannot remove pending charges on my account. They stated that if Hollister cancelled this correctly they would have been notified to remove the hold. All they can do is let it fall of after 30 days, by this time the holiday will be over and it will be to late to be able to use these funds for Christmas purchases. I would never use Holisters online services again, so the coupon for free shipping is a wasted gesture.
All the purchases can be seen under my club cali account. Hollister would not have any issues looking at my account for all the purchases that was made.
Regards,
[redacted]
[redacted],We apologize for the frustration this has caused you. We have applied the promo and you will see a credit of $20.96 back in your account in three to five business days. Customer Service TeamHollister Co
Dear [redacted], We apologize for the frustration this has caused you. It is our policy that each customer is only allowed one refund or reship incident if a package is not received but shows delivered. On 11/4 order [redacted] was refunded for $41.92. As a one time convenience we have issued a...
refund of $367.82 for order [redacted]. You should see this back in your account in three to five business days. Sincerely, A&F Customer Service Team
Dear Mimi,We apologize for any confusion, however you can reference both your receipt of purchase and online invoice and will see that it shows a gift card was used to make the purchase/order and not cash. You may also reference our policy by clicking here. Our stores cannot place orders with cash, which is why the manager Alex advised you that you would need to purchase a gift card to order the pants. She explained that you would only receive a merchandise credit in the event you would need to make a return, and that you would not receive cash back. We have attached copies of our return policy for you to reference which highlights that you will only receive merchandise credit when returning merchandise where a gift card was used to make the purchase. Sincerely,Customer ServiceHollister Co.
This response concerns complaint ID [redacted] which I have filed with Revdex.com to which I have received message from Hollister Co. Customer Service Team on 07/06/2016.This is to inform you that Hollister Co Service Team didn’t provide me any proof of reselling pertaining to me personally as I have requested. I didn’t request from HCo to inform me about HCo’s rights and rules which I know that exist, but I have clearly requested to provide me specific proof of reselling HCo’s merchandise that I bought. To accuse someone of reselling merchandise without any specific and detailed proof is called wrongful accusation and harassment. Suspicion is definitely not a proof. Therefore, I am requesting once again from HCo to provide me with specific, detailed proof, not suspicion that I am reselling HCo’s merchandise as accused. In reference to promo codes or price adjustment abuse: It is HCo who sends out promo codes to customers. When customers are using HCo promo codes then HCo is accusing them for using these promo codes. Moreover, HCo recently launched Club Cali which encourages customers to shop more and to earn reward points for each purchase which could be later redeemed for cash. What a confusion. On one side HCo is encouraging customers to shop more, and on the other side HCo is accusing customers of reselling their merchandise when a customer makes more purchases.HCo does not have a right to accuse customers of resale of merchandise. If HCo wants to limit number of purchases or orders, HCo should inform customers of such policy, but not to falsely accuse customers of resale of merchandise especially without any substantiated proof.When it comes to price adjustment, it is impossible for me as a customer to adjust any price online, thus your accusations against me as a customer are fabricated as well. Any price adjustment can be made only by a HCo’s customer representative and not by a customer. Again, this accusation is ridiculous and false.Please, send me requested proof of resale ASAP with specific details pertaining to my resale.
I am not canceling the order because I want my item and I have already paid for it . I have already wasted enough time trying to solve this problem. I complied with everything so I want them to preform their jobs since they have had my money for some time. I want my item as soon as possible or a replacement for it .
Regards,
[redacted]
We cannot apologize enough for the experience you had at our Newport Centre Hollister Co. store location. We have discussed this with our District Manager, who have stressed they will be taking the necessary action to ensure this does not happen in the future at this location. To help make this...
right, we would like to send you a $100 Hollister Co. gift card. If you accept, please send us your preferred home mailing address and we will get this sent out immediately. We hope to hear from you soon. Sincerely,Customer ServiceHollister Co.
[redacted]We apologize for the delay in delivery. According to the tracking number [redacted] your package was delivered to your address on 8/27/15. For the inconvenience we have sent a promo code to your email [email protected] for free shipping on your next order. Customer...
Dear James, Thank you for contacting us about your recent order. After the order is placed there is a very short window where the address can be altered so that it can be released into the shipping process as quickly as possible. Once it is released and in the hands of the shipping...
company we are unable to change any information. We apologize for the frustration this has caused and have passed your feedback to the proper business team for review. For the inconvenience, we have sent a promo code for 30% off your next order to [email protected] Service TeamHollister Co.
Dear [redacted],We apologize for the issues while placing your recent Hollister Co. order. We are having trouble locating your order that was placed on December 22. Could you please send us your order number so we can continue to investigate?Sincerely,Customer ServiceHollister Co.
[redacted], We apologize for the frustration this has caused you. It looks like you were refunded £84.00 on 6/1/16 for the lost return. This should appear back in your [redacted] account in three to five business days. abercrombie kidsCustomer Service Team
I am rejecting this response because:
I have retained legal help and choose to no longer deal with the company on this level. They may contact my attorney 9015253450, Atty [redacted]. A company that has a policy in place and chooses to LIE and SUPPORT a lying employee is a disgrace to consumers. I have contacted [redacted] with WMC TV 5 and he with my Atty intend to expose these fraudulent practices. Please do not have this company contact me, only my attorney. Thanks for nothing Revdex.com.
Regards,
[redacted]
Dear [redacted],We are showing your return is currently being sent back to the DC as of April 21. On Friday, April 28, your return was in Pennsylvania. You may track your return using your order number here: http://returnscenter.smartlabel.com/v3/Tracking.aspx. Please allow up to two weeks for your return to arrive. Customer ServiceHollister Co.
Dear David, We apologize for the inconvenience. If you would like to place your order again you can email your new order number to [email protected] and we will be able to manually take 40% off your entire purchase. Once again, we apologize for the frustration this has caused and...
hope to hear from you soon. Customer Service TeamAbercrombie & Fitch
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. The jeans I originally had and would like are Store Item: [redacted] Web Item: [redacted] Size ** and the shipping address is [redacted]
We sincerely apologize for your recent experience with your recent Hollister Co. order [redacted]. We see that a refund was issued for the two items in the amount of $39.96 back to the [redacted] ending in [redacted] on December 21, 2015. This should post within 3-5 business days from the process date....
The Cable Sweater Dress is no longer available, and we will not be able to send that out to you, but we can request to have the Waffle Lace Panel Henley in Dark Grey size Medium sent out at no additional cost. We have done this in a new order, order number [redacted]. We are truly sorry for this inconvenience and do hope that we will see you shopping again soon.Sincerely,Customer ServiceHollister Co.
HCo customer service representatives when responding to the consumer complaint either do not understand English or do not read the complaint. My request was not about the future orders but simply I have requested from HCo substantiated, detailed proof of accusation that I am reselling merchandise which I have ordered and bought from HCo. No more games. If I don’t receive from HCo in reasonable time either an apology of unsubstantiated accusation or requested proof I will file complaint with Attorney General for state of Ohio.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. But, I did want to add that the credits to my account that were referenced by A&F were only applied after I filed this complaint (not prior). Also, I never did receive the 4th pair of pants - only 3 pairs of pants.
I have contacted my bank several times, by law they cannot remove pending charges on my account. They stated that if Hollister cancelled this correctly they would have been notified to remove the hold. All they can do is let it fall of after 30 days, by this time the holiday will be over and it will be to late to be able to use these funds for Christmas purchases. I would never use Holisters online services again, so the coupon for free shipping is a wasted gesture.
All the purchases can be seen under my club cali account. Hollister would not have any issues looking at my account for all the purchases that was made.
Regards,
[redacted]
[redacted],We apologize for the frustration this has caused you. We have applied the promo and you will see a credit of $20.96 back in your account in three to five business days. Customer Service TeamHollister Co
Dispute Resolved [redacted]) Thu, 09/14/17 3:18 pm Hi the dispute associated with this email has been resolved. ...
Dear [redacted], We apologize for the frustration this has caused you. It is our policy that each customer is only allowed one refund or reship incident if a package is not received but shows delivered. On 11/4 order [redacted] was refunded for $41.92. As a one time convenience we have issued a...
refund of $367.82 for order [redacted]. You should see this back in your account in three to five business days. Sincerely, A&F Customer Service Team
Dear Mimi,We apologize for any confusion, however you can reference both your receipt of purchase and online invoice and will see that it shows a gift card was used to make the purchase/order and not cash. You may also reference our policy by clicking here. Our stores cannot place orders with cash, which is why the manager Alex advised you that you would need to purchase a gift card to order the pants. She explained that you would only receive a merchandise credit in the event you would need to make a return, and that you would not receive cash back. We have attached copies of our return policy for you to reference which highlights that you will only receive merchandise credit when returning merchandise where a gift card was used to make the purchase. Sincerely,Customer ServiceHollister Co.
This response concerns complaint ID [redacted] which I have filed with Revdex.com to which I have received message from Hollister Co. Customer Service Team on 07/06/2016.This is to inform you that Hollister Co Service Team didn’t provide me any proof of reselling pertaining to me personally as I have requested. I didn’t request from HCo to inform me about HCo’s rights and rules which I know that exist, but I have clearly requested to provide me specific proof of reselling HCo’s merchandise that I bought. To accuse someone of reselling merchandise without any specific and detailed proof is called wrongful accusation and harassment. Suspicion is definitely not a proof. Therefore, I am requesting once again from HCo to provide me with specific, detailed proof, not suspicion that I am reselling HCo’s merchandise as accused. In reference to promo codes or price adjustment abuse: It is HCo who sends out promo codes to customers. When customers are using HCo promo codes then HCo is accusing them for using these promo codes. Moreover, HCo recently launched Club Cali which encourages customers to shop more and to earn reward points for each purchase which could be later redeemed for cash. What a confusion. On one side HCo is encouraging customers to shop more, and on the other side HCo is accusing customers of reselling their merchandise when a customer makes more purchases.HCo does not have a right to accuse customers of resale of merchandise. If HCo wants to limit number of purchases or orders, HCo should inform customers of such policy, but not to falsely accuse customers of resale of merchandise especially without any substantiated proof.When it comes to price adjustment, it is impossible for me as a customer to adjust any price online, thus your accusations against me as a customer are fabricated as well. Any price adjustment can be made only by a HCo’s customer representative and not by a customer. Again, this accusation is ridiculous and false.Please, send me requested proof of resale ASAP with specific details pertaining to my resale.
I am not canceling the order because I want my item and I have already paid for it . I have already wasted enough time trying to solve this problem. I complied with everything so I want them to preform their jobs since they have had my money for some time. I want my item as soon as possible or a replacement for it .
Regards,
[redacted]
We cannot apologize enough for the experience you had at our Newport Centre Hollister Co. store location. We have discussed this with our District Manager, who have stressed they will be taking the necessary action to ensure this does not happen in the future at this location. To help make this...
right, we would like to send you a $100 Hollister Co. gift card. If you accept, please send us your preferred home mailing address and we will get this sent out immediately. We hope to hear from you soon. Sincerely,Customer ServiceHollister Co.
[redacted]We apologize for the delay in delivery. According to the tracking number [redacted] your package was delivered to your address on 8/27/15. For the inconvenience we have sent a promo code to your email [email protected] for free shipping on your next order. Customer...
Service TeamHollister Co.
Dear James, Thank you for contacting us about your recent order. After the order is placed there is a very short window where the address can be altered so that it can be released into the shipping process as quickly as possible. Once it is released and in the hands of the shipping...
company we are unable to change any information. We apologize for the frustration this has caused and have passed your feedback to the proper business team for review. For the inconvenience, we have sent a promo code for 30% off your next order to [email protected] Service TeamHollister Co.
Dear [redacted],We apologize for the issues while placing your recent Hollister Co. order. We are having trouble locating your order that was placed on December 22. Could you please send us your order number so we can continue to investigate?Sincerely,Customer ServiceHollister Co.
[redacted], We apologize for the frustration this has caused you. It looks like you were refunded £84.00 on 6/1/16 for the lost return. This should appear back in your [redacted] account in three to five business days. abercrombie kidsCustomer Service Team