Dear [redacted]Thanks for writing back. We are sorry for the inconvenience. We will go ahead and send this refund via PayPal. You should receive it no later than 5 business days.Sincerely,Customer ServiceAbercrombie & Fitch
This is absolutely insane. A customer is only allowed one refund or reship incident? How about Abercrombie stops making mistakes and sending WRONG ITEMS, DIFFERENT SIZES THAN ORDERED, AND FORGETTING TO INCLUDE ITEMS THAT WERE PURCHASED. Take responsibility for your actions if you're going to hold me to "one refund or reship incident" This is exactly why Abercrombie continues to decline. This response from the "Customer Service" team is one that needs to be shared on reviews, blogs, twitter, etc. Not once did they take accountability for their actions or genuinely apologize...they turn the tables on the customer who's paid close to $1300.00 since September. This is what I'll do: Email me a label so I can return every single item that still is unopened with the tags on it that hasn't been worn and I will return every last item I have to your company. Then, I'll be patiently awaiting a refund for every item I include. I will not take this lightly as clearly your "CUSTOMER SERVICE" team doesn't want to be bothered with fixing their mistakes. I'll be awaiting the label via email and will document each item on a list and take a photo of each item. When the items are returned, please issue a refund immediately. In regards to the Fierce cologne, I CALLED TWICE AND CHATTED TWICE TO FIX THE ISSUE. CHECK YOUR RECORDS! Absolutely disgusting.
[redacted]We apologize for the frustration you had while placing your current order. The package is still in the process of being returned to us. As stated on our policy on our website the return process typically takes about two weeks once the package is received back to our Distribution Center. We...
have gone ahead and expedited the refund so you will see a credit of $62.04 back in your account in three to five business days. Customer Service TeamHollister Co
We sincerely apologize for your experience with your recent Hollister Co. order [redacted]. We have looked into your order, and would like to share the below details as it appears this has already been resolved. We show that this order was delivered to the address you placed the order with on...
December 10, 2015. We first heard from you on December 17th when you stated you had not received this order, at that point it was escalated up to our Shipping & Tracking team to look into and resolve. A reship was requested, but the items were no longer available. At that point a refund was issued on December 17th to the original forms of payment. A total refund of $122.20 was issued, $98.44 was issued on to a new E-Gift Card (you used a gift card 6110881398034745 on the order) and $23.76 was issued back to the [redacted] ending in [redacted]. Your new E-Gift Card account # is as follows, [redacted] PIN [redacted]. This was sent to the email address, [redacted], that was used to place the order.We apologize if you did not receive this information, as it was sent to you via email. We do understand how frustrating this may be and to help make this right, we have sent you a 30% off promotion to use on your next online order or in store purchase with us. This will come in a separate email from Hollister Co.Please let us know if you still have questions or concerns. Sincerely,Customer Service Hollister Co.
We sincerely apologize for the inconvenience this has caused and we are happy to confirm that this has already been resolved and a refund was issued in the amount of $183.61 today, and $12.89 yesterday. This leaves no remaining balance on the order, and you have been refunded all that we charged for...
order [redacted] ($196.50) without the merchandise being delivered to you or returned to us.Thank you for you patience, and we hope that you will give us another shot.Sincerely,Customer Serviceabercrombie kids
[redacted]Thank you for that information. I was able to find the orders in our system that were flagged with association to the original disputed order in 2013. I have removed all association to the dispute, and placed several notes in our system to prevent any future cancellations of your orders because of that dispute.You should not have any future issues with cancellations of your orders. I would like to send you a 30% off promotion to use on your next order with us for this inconvenience. There is a customer profile associated with these orders under the email address [redacted] and I am able to send the promotion to that email address.Thank you for your patience as we resolved this matter.Customer ServiceAbercrombie & Fitch
Dear [redacted],We are unable to replace your gift card funds. Your gift card, [redacted], was purchased with a stolen credit card. Because of this, we had to remove the balance immediately. Since you purchased this gift card from a third party, please contact them for...
A&F mistake and 40% off gesture with limitations does not justify why my refund request took over months to receive. Nor does it explain the amount of back and forth between me and A&F of getting a straight answer as to what happened. Nor does it explain why I must open a PayPal account, and nor does it explain why I did not receive any response after informing A&F I have a PayPal account. The 40% discount with limitations on the next purchase offer to me by A&F will not be used as I don't believe A&F will change their operational issues and I don't need that type of hassle again. If A&F is truly apologetic to me, they should recognize that they made the mistakes and financially compensate me for my time and effort on this matter. As stated in the "Desire Outcome" of my Revdex.com complaint, I expect an additional compensation of $100.Regards,[redacted]
Dear [redacted],We sincerely apologize for the experience you had while shopping in our Santa Monica Abercrombie & Fitch store location. Your feedback is important to us and we do value and appreciate your loyalty with our brand. We will not be able to price adjust your previous purchase, which is...
why we offered and sent you a 40% off promotional code that you can use on your next in store or online purchase with us. This was communicated and sent to you on October 12, 2015.We do hope that you will give us another chance and we look forward to seeing you again soon.Sincerely,RachelCustomer ServiceAbercrombie & Fitch
Dear [redacted],Thank you for reaching out. We were notified of your complaint on our Facebook profile. Please know your refund was processed on January 4. Sincerely,Customer ServiceHollister Co.
This response is inadequate, the business does acknowledge the issue with distribution but does not want correct it by sending me the right item even though it is still available for sale on HollisterCo website: http://www.hollisterco.com/shop/us/guys-pants-clearance/hollister-jogg...⇄ Therefore, as previously indicated, the only acceptable resolution to this complaint is for HollisterCo to send us the right item, otherwise we urge Revdex.com to publish our complaint on Revdex.com site for public view that will consequently downgrade business rating. Regards,[redacted]
Dear [redacted]Thanks for writing back. We are sorry for the inconvenience. We will go ahead and send this refund via PayPal. You should receive it no later than 5 business days.Sincerely,Customer ServiceAbercrombie & Fitch
This is absolutely insane. A customer is only allowed one refund or reship incident? How about Abercrombie stops making mistakes and sending WRONG ITEMS, DIFFERENT SIZES THAN ORDERED, AND FORGETTING TO INCLUDE ITEMS THAT WERE PURCHASED. Take responsibility for your actions if you're going to hold me to "one refund or reship incident" This is exactly why Abercrombie continues to decline. This response from the "Customer Service" team is one that needs to be shared on reviews, blogs, twitter, etc. Not once did they take accountability for their actions or genuinely apologize...they turn the tables on the customer who's paid close to $1300.00 since September. This is what I'll do: Email me a label so I can return every single item that still is unopened with the tags on it that hasn't been worn and I will return every last item I have to your company. Then, I'll be patiently awaiting a refund for every item I include. I will not take this lightly as clearly your "CUSTOMER SERVICE" team doesn't want to be bothered with fixing their mistakes. I'll be awaiting the label via email and will document each item on a list and take a photo of each item. When the items are returned, please issue a refund immediately. In regards to the Fierce cologne, I CALLED TWICE AND CHATTED TWICE TO FIX THE ISSUE. CHECK YOUR RECORDS! Absolutely disgusting.
[redacted]We apologize for the frustration you had while placing your current order. The package is still in the process of being returned to us. As stated on our policy on our website the return process typically takes about two weeks once the package is received back to our Distribution Center. We...
have gone ahead and expedited the refund so you will see a credit of $62.04 back in your account in three to five business days. Customer Service TeamHollister Co
We sincerely apologize for your experience with your recent Hollister Co. order [redacted]. We have looked into your order, and would like to share the below details as it appears this has already been resolved. We show that this order was delivered to the address you placed the order with on...
December 10, 2015. We first heard from you on December 17th when you stated you had not received this order, at that point it was escalated up to our Shipping & Tracking team to look into and resolve. A reship was requested, but the items were no longer available. At that point a refund was issued on December 17th to the original forms of payment. A total refund of $122.20 was issued, $98.44 was issued on to a new E-Gift Card (you used a gift card 6110881398034745 on the order) and $23.76 was issued back to the [redacted] ending in [redacted]. Your new E-Gift Card account # is as follows, [redacted] PIN [redacted]. This was sent to the email address, [redacted], that was used to place the order.We apologize if you did not receive this information, as it was sent to you via email. We do understand how frustrating this may be and to help make this right, we have sent you a 30% off promotion to use on your next online order or in store purchase with us. This will come in a separate email from Hollister Co.Please let us know if you still have questions or concerns. Sincerely,Customer Service Hollister Co.
We sincerely apologize for the inconvenience this has caused and we are happy to confirm that this has already been resolved and a refund was issued in the amount of $183.61 today, and $12.89 yesterday. This leaves no remaining balance on the order, and you have been refunded all that we charged for...
order [redacted] ($196.50) without the merchandise being delivered to you or returned to us.Thank you for you patience, and we hope that you will give us another shot.Sincerely,Customer Serviceabercrombie kids
[redacted]Thank you for that information. I was able to find the orders in our system that were flagged with association to the original disputed order in 2013. I have removed all association to the dispute, and placed several notes in our system to prevent any future cancellations of your orders because of that dispute.You should not have any future issues with cancellations of your orders. I would like to send you a 30% off promotion to use on your next order with us for this inconvenience. There is a customer profile associated with these orders under the email address [redacted] and I am able to send the promotion to that email address.Thank you for your patience as we resolved this matter.Customer ServiceAbercrombie & Fitch
Dear [redacted],We are unable to replace your gift card funds. Your gift card, [redacted], was purchased with a stolen credit card. Because of this, we had to remove the balance immediately. Since you purchased this gift card from a third party, please contact them for...
assistance.Sincerely,Customer ServiceAbercrombie & Fitch
A&F mistake and 40% off gesture with limitations does not justify why my refund request took over months to receive. Nor does it explain the amount of back and forth between me and A&F of getting a straight answer as to what happened. Nor does it explain why I must open a PayPal account, and nor does it explain why I did not receive any response after informing A&F I have a PayPal account. The 40% discount with limitations on the next purchase offer to me by A&F will not be used as I don't believe A&F will change their operational issues and I don't need that type of hassle again. If A&F is truly apologetic to me, they should recognize that they made the mistakes and financially compensate me for my time and effort on this matter. As stated in the "Desire Outcome" of my Revdex.com complaint, I expect an additional compensation of $100.Regards,[redacted]
Dear [redacted],We sincerely apologize for the experience you had while shopping in our Santa Monica Abercrombie & Fitch store location. Your feedback is important to us and we do value and appreciate your loyalty with our brand. We will not be able to price adjust your previous purchase, which is...
why we offered and sent you a 40% off promotional code that you can use on your next in store or online purchase with us. This was communicated and sent to you on October 12, 2015.We do hope that you will give us another chance and we look forward to seeing you again soon.Sincerely,RachelCustomer ServiceAbercrombie & Fitch
Dear [redacted],Thank you for reaching out. We were notified of your complaint on our Facebook profile. Please know your refund was processed on January 4. Sincerely,Customer ServiceHollister Co.
This response is inadequate, the business does acknowledge the issue with distribution but does not want correct it by sending me the right item even though it is still available for sale on HollisterCo website: http://www.hollisterco.com/shop/us/guys-pants-clearance/hollister-jogg...⇄ Therefore, as previously indicated, the only acceptable resolution to this complaint is for HollisterCo to send us the right item, otherwise we urge Revdex.com to publish our complaint on Revdex.com site for public view that will consequently downgrade business rating. Regards,[redacted]