The Bon-Ton Store Incorporated

The coupon was applied to her order at the time of placement however; there was no Gift with Purchase for *** at that time

When a customer opens a trace on their own with ***, we do not receive the results of the trace*** did issue a claim for the lost packageThe customer did not contact us after the claim was issued for us to investigate, otherwise the credit would have been issued at that time
We sincerely
apologize this situation has occurredPlease be aware we have taken action today, 10/13/to process a credit for the missing package

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: the facts the business stated are not trueI called back to place the order because I was told an item was out of stock and the customer service rep I placed the order with said it was okay and to go ahead and place a new order for a similar item at full price and I would be credited the $It wasn't until a few hours later that I learned the coupon code was invalidAt that time I told them since they couldn't honor the code to then cancel the orderI recieved a voicemail from a supervisor saying the order WAS cancelled which is why the funds were removed from that accountI'm not upset about the coupon codeI understand it was an invalid code and was not to be used onlineWhere the issue is with being told that I WOULD be receiving a credit and then having zero communication from the company once they decided not to do thatAlso they assured me the order was cancelled which is why I moved the funds from my account again with zero communication from Bon-Ton
Regards,
*** ***

We have contacted this customer and this issue is resolved

Complaint:
***
I am rejecting this response because:------ Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Tue, Jun 28, at 4:PMSubject: Fwd: Compaint #***To: ***---------- Forwarded message ----------From: *** *** Date: Tue, Jun 28, at 2:PMSubject: Compaint #***To: ***To whom it may concern, My name is *** *** and I filed a complaint with Bon Ton and my case was closed because they said I didn't respondI called the number several times and no one ever picked up the phoneI believe the case should be re-opened because this is such an horrible company to do business withThey are a bunch of liars and I have tried to contact them. Thanks*** ***
Regards,
*** ***

We sincerely apologize for the issues with this deliveryWe have researched this claim and have found that the package was delivered via *** on December We have also applied a credit of 25% for the delivery being past the promised date of delivery

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: They offered no resolution
Regards,
*** ***

I just received new information regarding the account and the gift card. The remaining value of the gift card, $310.00, was credited to your friends account on November 25, 2016. He would need to purchase a new gift card

No the issue was never resolved. Elder beerman initially responded that they would send a verification email and the gift set to me. I  did not receive either.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The last two items from your order were received back at the vendor on 5/3 and 5/10 respectively.  A credit is not processed until  the returned items are received.  The vendor will enter a credit today.  Depending on the form of payment used, it may take 5 - 7 business days...

for the credit to appear on the account.

We apologize for having to cancel your [redacted] Advanced Night Repair order and for the condition of the product shipped.  We have processed a refund for the product. Please allow 5-7 business days for the refund to show on your credit card.  You may discard the item rather than...

sending it back.

We apologize the issue with this customer's order. We have contacted the customer and will have her pick out another bowl set similar to the one she wanted and will do a price match.

We have spoken with the customer and will be sending 1 pillow, 1pillow set and 1 throw.  We will also be refunding the original order.

This customer was credited $21.03 on her purchase on 12/26/14.

We will credit this customer $25 + tax as a one time accommodation as we do not do price adjustments for on-line orders. Per our company policy, we will do a price adjustment within a period of 7 days following the purchase. This order and subsequent request for adjustment fell outside of the 7 day...

window.

We sincerely apologize for this issue with this customers returns. We have contacted the customer and left her a voicemail. We have approved future returns.

We assisted this customer earlier this week with trying to find this handbag. We could not locate the item she wanted in any store. We offered the same bag in a different color with an additional discount and the customer declined our offer.

Unfortnately there is no item that can be offered as a subsitute for what was originally choosen and our site does state in the policy section the following regarding order acceptance:
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not
signify our acceptance of your order nor does it constitute confirmation of our
offer to sell. BonTon.com reserves the right at any time after receipt of your
order to accept or decline your order for any reason. BonTon.com reserves the
right at any time after receipt of your order, without prior notice to you, to
supply less than the quantity you ordered of any item. We may require additional
verifications or information before accepting any order.

We apologize for the issues with this order.  We have credited the customer for the mug and applied an additional 10% credit to her account for the issues she experienced.  All total, the credit is $25.99.