The Bon-Ton Store Incorporated

We are sorry, but the coupon for $25 off your Kids’ apparel and accessories purchase of $25 or more is not valid for online purchases. The coupon states that it is “Valid in store only.” Also, the coupon states that it is not transferable, and is for one-time use only. The coupon was mailed to a...

select group of our customers, and can only be redeemed by those customers in stores. The online promo code was mistakenly included in the coupon and is not consistent with the stated coupon rules. We apologize for any confusion.
There is a pre-authorization placed on a customer card by us and their bank when a purchase is made. This is consistent with any purchase from any retailer or business. The money is not withdrawn until the order has shipped. Any pre-authorization is cleared by the customer’s bank within 3 business days of order placement. If the preauthorization has not cleared, please contact your bank.

I received the receipts from this customer. The items he purchased were excluded from coupon use in the days prior to his purchase. I have informed the customer of this.

I submitted a order to have it shipped and taken out of my account and then told I would have to pay full price to keep the items I don't see how that is legal?

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: whether it was a mistake or not, the mistake was on their part. It should be honored. 
Regards,
[redacted]

-------- Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Mon, Dec 14, 2015 at...

10:44 AMSubject: Fwd: ID [redacted] pictures requestedTo: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: 2015-12-14 10:27 GMT-05:00Subject: ID [redacted] pictures requestedTo: [email protected] from my [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
There are so many customers that received their order. I do not believe that to be a fair practice in business. I received a email after placing my order that it was received AND ACCEPTED. I then received a email days later saying that it was cancelled. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  -------- Forwarded message ----------From: Revdex.com of Metro...

Washington DC<[email protected]>Date: Tue, Jun 23, 2015 at 9:36 AMSubject: Fwd: Case #[redacted]To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted].net>Date: Mon, Jun 22, 2015 at 5:28 PMSubject: Case #[redacted]To: "[email protected]" <[email protected]>We wanted to let you know that this case has been resolved.  BonTon offered us a replacement mattress & box springs and we are please with the end result.Thank you.[redacted] & [redacted]###-###-####
Regards,
[redacted]

As a one time courtesy, we will refund the shipping charge.  We do provide a return shipping label  with the original package.  We do state on the packing slips and on the website that if a customer returns an item on their own, they must pay the postage to any delivery service...

of their choice.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,  
[redacted]

We have left the customer a voicemail and have sent a pre-paid label for her to return her order. She will receive credit once the return has been made.

We have researched this complaint and have found that the tracking number was keyed incorrectly. The customer's package was delivered to her door on July 10 at 2:19 pm. The order was not sent to an incorrect address.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize that you did not receive the items you ordered.  They were delivered on March 7 at the front door/porch at 11:59 am. I have attached the Post Office tracking results for your reference.  We have applied a refund for the missing items and have placed a new order for the items...

with expedited 2-day delivery.  You will not be charged for the order.  Please be aware that we do not request signatures for deliveries nor does USPS unless the items are sent certified or registered mail.  Sincerely,The BonTon Stores, Inc.

We are very sorry we were not able to fill your order. The credit to your account was processed and my take several business days to show in the account depending on the form of payment used.
Sincerely,
The Bon-Ton Stores, Inc

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We sincerely apologize for the issues with receiving the free gift. We have ordered the gift for the customer and an email has been sent on February 18.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The last credit was issued yesterday for $34.76.

We sincerely apologize for this situation and for not resolving this matter when the email was sent to our attention asking for assistance with this order. We have issued a credit of $5.83 to her account today (9/22/2014). The transaction information is: [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and wait for them to fully refund my purchase. 
BTW, They should learn to handle customer relations in a responsible and honest way.  In the reply made by BONTON, they said that "The customer did not contact us after the claim was issued for us to investigate, otherwise the credit would have been issued at that time..."  That is not true.  I called them more than 15 times since mid-August. 
Regards,
[redacted]