The Bon-Ton Store Incorporated

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 Complaint: [redacted]
I am rejecting this response because: The claim by Diane K[redacted] and BonTon Store's Inc., is false.  The shirts I purchased did not have a yellow dot or door buster tag, or any other visible sign or tag, days before the effective date of the coupon.  The shirts were excluded only before the coupon took effect therefore causing me to lose out on the savings of $50.Regards,
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We have been able to order these two items through our shopping service that order is buy line order [redacted] , the customer should receive within the next 7-10 business days

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why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I have not yet received proof of the refund to my email address on file. Please provide proof of the adjustment and let me know when I should see this money back in my account. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] 9/26/2017 I accept. [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you, 
Regards,
[redacted]

We sincerely apologize for the issue with this order. We have processed a refund for the 2 place settings that you did receive and were charged for on 8/22/17.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Response states that they have not been advised to stop mailings to address which is not true. I unfortunately cannot provide proof of the multiple phone calls but can provide email proof (see attached).  As you can see below I have received responses acknowledging my request on 10/08/2014, 02/17/2015, 04/26/2015, and 10/10/2015.  I understand that you will try to stop the advertisements for the fourth time but the last (3) times are well past 8 weeks so it should have already stopped by now. At this point I would like written proof mailed to my address stating that the unsolicited mail will cease.
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 Thank you for contacting BonTon’s Customer Care Center for the BonTon stores. We apologize about the inconvenience of your receiving unwanted mailings from us. I will be adding this information to the mailing removal list once again, we ask that you please be patient with us. It takes 6-8 weeks for the address to be fully removed from the mailing list.  If you have any other questions or concerns please call us at ###-###-####. Our hours are (CST) 6:00 a.m. - 12:00 a.m. Monday through Sunday. Thank you for shopping with us,Carol *BonTon Customer Care[redacted] 
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[redacted] Thank you for contacting BonTon’s Customer Care Center for the BonTon stores. We apologize for the inconvenience. Your request has been acknowledged and the mailings should not be routed to your mailing address. Please allow 4- 6 weeks for the mailings to completely stop generating for your address.  If you have any other questions or concerns please call us at ###-###-####. Our hours are (CST) 6:00 a.m. - 12:00 a.m. Monday through Sunday. Thank you for shopping with us, Shonna G*
 BonTon Customer Care
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[redacted]  Thank you for contacting BonTon’s Customer Care Center for the BonTon stores. We have submitted a request to remove this address from our mailing list. Please keep in mind that processing for this request can take up to 4-6 weeks, but after this time, mailings should cease. Please let us know if we can be of further assistance. If you have any other questions or concerns please call us at ###-###-####. Our hours are (CST) 6:00 a.m. - 12:00 a.m. Monday through Sunday. Thank you for shopping with us, Tiffany S.BonTon Customer Care
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[redacted] We apologize for the inconvenience. We have put in the request to have your name taken off the mailing list as you requested. We do have ads printed up and ready to deliver so it can take up to 8 weeks for all the ads to stop.  If you have any additional concerns or questions, please feel free to respond to this email. Thank you for your continued patronage. Best regards,Kea The BON?TON Stores, Inc.Bon-Ton, Bergner's, Boston Store, Carson Pirie Scott, Elder-Beerman, Herberger's, Younkers, ParisianE-mail sent from Customer Feedback form*         [redacted]
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[A default letter is provided here which indicates your acceptance...

of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Yes, I have received the refund but that is not my complaint. My great concern and complaint is that Beermans insists I pay for my purchase on the spot (fair enough)But they take up to 7 days to return my funds after I have returned the item. They get to hold and use my money unfairly.

There was some confusion with this customers order as multiple orders were placed and a reshipment was done as well. We have issued a credit as requested on 1/22/15.

I sent an email to this customer on 6/3 at 1:32 pm CT requesting a receipt be scanned to me and if this was purchased in a store or on line.  I have not heard from this customer.  Attached is the email I sent.

As a one time courtesy, we will refund the shipping charge.  We do provide a return shipping label  with the original package.  We do state on the packing slips and on the website that if a customer returns an item on their own, they must pay the postage to any...

delivery service of their choice.

[redacted]
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why...

you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have not yet received proof of the refund to my email address on file. Please provide proof of the adjustment and let me know when I should see this money back in my account. 
Regards,
[redacted]

We have placed a 6 month always approve status on her file.  We left the customer another message on Monday, 3/21 around 7:24 pm and are waiting to here from her.

The Store Manager has contacted this customer and located her receipt.

We apologize for the 50 off 100 being on the site when is was no longer valid. The customer did use a Friends and Family coupon which gave her a discount of $54.25 off the $217.00 price, The coat was the deal of the day yesterday so we adjusted the price to $124.00 and issued a credit of $40.88...

which included tax.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We contacted [redacted] [redacted] this morning and have resolved this situation. She is re-ordering the desired handbag and we are matching the price of the handbag from the original order of $107.99.  Thank you.

We apologize for issue with this order.   We have left a voicemail for the customer and have credited his account for the amount of the order.