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The Boston Globe Rating
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The Boston Globe is aware of the issue at this address and is working to get it resolved once and for all
I had signed up for an introductory digital subscription for the Globe having an alleged cost of $3.95. Approximately 4 days after I was charged $27.00 and have been trying for 2 weeks to get someone on the phone to request a refund (as I did not agree to the $27 charge for the subscription) and request that they cancel my subscripton. The company will not allow you to cancel the subscription any way but by phone however the way that they get you to continue with the subscription is that they do not pick up the phone and instead leave you holding forever. I waited for 38 minutes the first time and 45 the second time I attempted to contact the department that handles these matters. Both times the recording states that you can avoid waiting on hold by requesting a call back by pressing 9, which I tried to do about 20 times during my phone calls but pressing 9 does nothing and you have no other alternative than to continue to wait and listen to the same recorded message over and over again until you hang up or your phone ends up dropping the call. I am extremely upset as I feel that each and every representation that the company makes is a bunch of lies and their business practices are deceiptful and the amount they advertise for a subscription is misleading and not accurate. The cost of almost $30 for a digital subscription is very high and I feel this is another reason they have to rely on these misleading and deceiptful tactics in order to make money.
HelloI apologize for any inconvenience you may have incurred with longer than usual hold times. I have cancelled your bostonglobe.com account and requested your credit card to be refunded in the amount of $27.72. If you need further assistance, please do not hesitate to contact me.Thank you for your readership.***Tell us why here...
complaint #***The Globe Direct advertising flyers are being sent via ***The mailing address has units and all have been placed on a Do Not Mailing listIt may be 1-weeks before the *** stops delivering.The Globe apologizes for the inconvenience
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I have not received a refund as was told by the businessNothing is pending on my credit cardI won't accept until my credit card is refundedI want confirmation on what day the refund was processed and will accept this response once it actually goes through
Regards,
*** ***
was a loyal customer for many years of the boston globe - received a letter in nov 2018 increasing price to one I cannot afford - cancelled globe nov 2018. have received 4 letters since that date saying I could receive globe for 16 weeks for $7.17 weekly. called dec 28 2018 and spoke to *** who said I was not eligible. when I asked to speak to a supervisor to explain why no mention of this in the letters she told me the supervisor could not help and put me on hold - complete silence so I finally hung up. please note 2 friends who live in my small town did not receive this increase! why did only I receive this increase , why did I receive 4 letters with no mention of not being eligible, and why couldn't I speak to a person to explain this????
HelloI apologize for any inconvenience you may have incurred. We were able to honor a 50% rate discount on your account from 12/19/17 until 11/7/18. Unfortunately. in order to continue to produce award winning journalism, we found it necessary to increase our rates to closer reflect the actual cost of bringing the Boston Globe to your home daily. We understand a 7 day subscription might be cost prohibitive, but maybe a Sunday only subscription would meet your financial needs. Please feel free to contact us 7 days a week at if you would like to discuss any options available.Thank you,*** Tell us why here...
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.Evidently no one read my complaint - 1 - friends in winthrop have not received this increase 2 - why did I get 4 letters offering a lower rate with no explanation of waiting -
Regards
HelloThank you for taking the time to speak with me. I appreciate your feedback and understand your frustration with our pricing policy. As per our discussion, please contact me directly if I can be of any further assistance.Thank you for your patience and readership.*** Tell us why here...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. I finally got a phone call from *** of the Globe, a wonderful person, who listened and solved my problem - just what I wanted. Thank you!!!
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards
I took a 10 week trial subscription to the online edition of the Boston Globe Nov 3 2018. The Globe billed me 27.72 on Jan 2 2019. The 10 week trial should have expired on around Jan 11 2019. I cancelled the subscrition 1/2/2019.
HelloI apologize for any inconvenience you may have incurred. I have reviewed your bostonglobe.com account and your account has appropriately been processed to stop as of 1/12/19. A refund of the $27.72 payment has already been requested. You have full access to read the Boston Globe until your account is stopped. For your convenience, below is a copy of the bostonglobe.com disclaimer which is on the bottom of the sign up page.If I can be of any further assistance, please feel free to contact me.Thank you,*** CreedonBostonGlobe.com digital subscription is a credit card only offer. Your credit card will be automatically charged in advance every four weeks unless a different billing term is specified in the offer. At the end of your introductory period, you will continue to be charged every 4 weeks for $27.72 (99¢/day) unless you cancel your subscription. Offer valid for those who have not had digital access in the last 90 days. Prices are subject to change. Additional terms and conditions may apply.Tell us why here...
The Boston globe advertised for a 52 week introductory rate of $.99 per week. I clicked on the advertisement and filled out the online form to subscribe. The globe then changed the subscription rate claiming that the introductory period was only for four weeks and charged me the full amount. This was a classic bait and switch.
Hello
Thank you for taking the time to speak with me last week. I apologize for any misunderstanding and any inconvenience you may have incurred. As per our discussion, your credit card has been refunded in the amount of $27.72 and your account is cancelled.
If you need any further assistance, please do not hesitate to contact me.
Thank you,
***
Tell us why here...
On 11/20/2018 I purchased a one month subscription to the Digital Version of the Boston Globe for $3.96. It said on my account form that this $3.96 payment would give me access to the Boston Globe Online through 12/20/2018 before I would be automatically charged $27.72 per month. I had planned on cancelling my subscription before 12/20/2018 since I only needed to use it for a couple of weeks. Today, 12/10/2018 I was charged $27.72 to my credit card less than three weeks after I originally subscribed. After reading the same exact complaints on this website, it is obvious that the people in charge of the payments at the Boston Globe are incompetent. I am seeking a refund of the $27.72 to my credit card account.
Hello
I apologize for any misunderstanding and below please find our disclaimer from the order page. The Boston Globe currently does not sell a one month subscriptions. Our billing cycles are every four weeks, and a digital account will continue unless you contact us to cancel. I have processed your cancellation as of 12/18/18, removed your credit card billing, and requested a refund of the 12/10/18 payment. Please note we are open 7 days a week to process any requests ***
If you need any further assistance, please do no hesitate to contact me.
Thank you,
***
BostonGlobe.com digital subscription is a credit card only offer. Your credit card will be automatically charged in advance every four weeks unless a different billing term is specified in the offer. At the end of your introductory period, you will continue to be charged every 4 weeks for $27.72 (99¢/day) unless you cancel your subscription.
I have been trying for weeks to close my subscription with the Boston Globe. You cannot end your subscription though your account that you log onto. You have to call them. I called numerous times and was disconnected. I tried to end my subscription with their chat feature. After wasting an hour of my time asking for information they told me I would need to call. Calling takes too much time. It shouldn't be this difficult to get them to stop charging my credit card for a subscription I no longer want.
Hello
I apologize for any inconvenience you may have incurred while cancelling your bostonglobe.com account. I have processed your cancellation request, removed your credit card from autopay, and requested a refund of the November charge.
If you need any further assistance, please do not hesitate to contact me.
Thank you for your patience and readership.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
So far the Boston Globe has not refunded my money. I was going to give them some time before responding to you.
Regards
Hello
I apologize for any inconvenience you may have incurred. Your account was cancelled as per your request. Your credit card was refunded in the amount of $27.72 on 12/10/18. Please check with your credit card.
If I can be of any further assistance, please do not hesitate to contact me.
Thank you
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards
They said they would refund $27.00. They have not.
Hello
Your refund of $27.72 was processed on 11/8/18 back on to your *** credit card. Please contact your credit card company for an update.
If you need any further assistance, please feel free to contact me.
Thank you
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***..
[If
It was my *** debit card. I live off of my Social Security check. It is the Globe responsibility to ensure I receive the refund.
Regards
Hello
You have confirmed you have received your refund. Your refund is processed in the same manner as your payment is received (Credit card payment -credit card refund). Please contact your credit card company if you are seeking a check refund since they are holding your money.
We expediated your refund to ensure you received your money in a timely manner.
Thank you
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Today is November 20th and I have not received a refund of $27.72. I paid by debit card. This should be a simple transaction but the Globe has not sent me a refund. I have written a letter to Mr. ***, the Globe's editor. Why would I ever want to subscribe to the Globe again when they can't send a simple refund?
Regards
I responded to an offer from the Boston Globe to get 3 months of the online edition for 99 cents a month. They billed me $3.96 on October 16th. On November 6th they billed me $27.72. Barely a month had passed into the offer and they bill me this amount.
I called customer service and they said they would refund me the $27.72. They have not. This is some sort of scam where they sign you up for 3 months but out of the blue before the offer is even a month old they start billing you. I cancelled my subscription.
Hello,
Sorry for the misunderstanding and any inconvenience. The digital offer that you accepted is $0.99 per week for 4 weeks and continuing at $6.93 per week after the introductory period ends. As per your request, your account has been cancelled as of 11/14/18 and a refund of $27.72 is being processed. The $3.96 payment you made on 10/16/18 grants you access on our website until 11/14/18.
Following is the disclaimer from our website.
BostonGlobe.com digital subscription is a credit card only offer. Your credit card will be automatically charged in advance every four weeks unless a different billing term is specified in the offer. At the end of your introductory period, you will continue to be charged every 4 weeks for $27.72 (99¢/day) unless you cancel your subscription. Offer valid for those who have not had digital access in the last 90 days. Prices are subject to change. Additional terms and conditions may apply.
Thank you for your readership
On 7/2/18 I received a bill from the Boston Globe which was paid on 7/9/18 ($15.82) On the bill it stated New Charges thru 8/7/18. My interpretation is I am paid up to 8/7/18. I called to cancel my subscription and was told my subscription was paid up until 8/4/18 and I owed a balance. I received no explanation. This is deceptive.
The Boston Globe apologizes for any understanding of our billing methodology. You received invoices which included an invoice fee but you elected not to pay that fee. The invoice fees were deducted from your account, which shortened the subscription paid through date by 3 days.
The Boston Globe has adjusted the past due balance of your account and you may accept this as an official notice from The Boston Globe that , as of August 8, 2018, the account has a zero balance and should you receive any other invoices regarding this account, you may disregard them.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
My thanks to the Revdex.com for their part in resolving this matter. Please note: The bill I paid IN FULL on 7/9/18 was for $15.82 on ( New Charges thru 8/7/18 for $14.32 and for Invoice Processing Fee of $1.50 for a total of $15.82. ) The processing fee was paid
Regards
Dear Ms [redacted]-I apologize for the frustration we have caused you with the lack of delivery of your daily paper. We are working to rectify the issues we have had with our new delivery company. Beginning today we have contracted with our old delivery company to oversee delivery in your area. We...
expect that your issues will be addressed this week. The Customer Service department was overwhelmed with calls, which created the busy signals you experienced. You can report a missed paper at anytime by calling 888-My-Globe (888-694-5623). Unfortunately, we continue to experience very high call volumes, but have volunteers from throughout the company helping us to answer the phones to assist each customer. In the meantime, we have credited your account for 33 days of missed papers. Again, I apologize for the frustration this has caused you. Thank you for your loyal readership of the Boston Globe.[redacted]Customer Success Manager
I am 88 yrs old and stopped our Sunday March 5th this yr and paid up to cancellation but they keep delivering the paper every Sunday since. My daughter has called them, emailed them and they say they will stop delivering but they just keep on sending the paper. I just want them to stop that’s all. I’m too old for this. I am so sick of this and it’s been 4 months. Please help me. I owe no money and I can’t get any resolutions on this.
The Boston Globe apologizes for the inconvenience and aggravation this issue is causing. We have communicated the problem to the local plant, the Distribution Service Coordinator and Regional Manager at our distributor and it is our expectation that delivery of The Boston Globe to this consumer will be stopped immediately and there will be no Boston Globe received this Sunday 07/15/18 and beyond.
One again we apologize for this oversight on the part of our distributor and are working to ensure it is corrected.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards
Account was stopped on 09/20/17 and a refund for the final charge of $27.72 was issued to the subscriber.
Dear Mr [redacted]-I apologize for the frustration this issue has caused. I do see that you contacted us on 11/5/15 to cancel your account. It appears that the rep you spoke to did not stop the account. She also did not provide correct information. I had your account stopped yesterday and a refund...
of $30 will be applied back to your [redacted] card this Friday (January 29th). I will send you my contact details in a separate email in case you have any further issues.Thank you[redacted] Customer Success TeamBoston Globe + boston.com
HelloThis is not an ad, but a review which has aged out of circulation. It's not our policy to take down restaurant reviews after menu items become outdated (we'd have to take them all down), so we added a sentence to the review stating: "(Note: As menus change frequently, dishes mentioned in this review may no longer be available.)" The same sentence was added to a capsule version of the review that had been running, but that has since aged out of circulation.Thank you, [redacted]
Dear Mr [redacted]-I apologize that you have had issues contacting the Globe to discontinue your digital account. I do show that we received one email regarding cancellation on January 8, 2016. I have gone ahead and cancelled your account and refunded the last two payments that were taken after that...
date. You will receive a refund of $55.44 back to your credit card on file. I do not show any prior emails regarding this account.I apologize again for the frustration you have experienced.Sincerely,[redacted] Customer Success TeamThe Boston Globe + boston.com
HelloWe apologize for the misunderstanding with the offer you accepted. The offer was .99 a week for 4 weeks and then $3.99 a week ($15.96 for 4 weeks.) A refund of $4.00 was already processed back to your credit card and your account is stopped. We received notification that the...
charge you are requesting to be refunded of $15.96 per the offer accepted was already disputed with your credit card company. Thank you,[redacted]
My 06/04/2018 Globe bill contained a $1.50 "Invoice Fee" I'm assuming for the privilege of mailing me a current and future printed bills. I do not recall any previous notification from the Globe that this fee would be added to my account. I do not intend to pay this fee. I deducted it from my current bill and will do the same with future bills. I've read the Boston Globe for most of my life. For years I like many people bought the paper at the store. In 2004 I purchased a subscription finally settling on just the Sunday edition. If the Globe insists on this unexplained, unwarranted fee I'll just have to cancel my subscription. If they care about my business then they'll send me a bill like most of my business relationships and subscription services do.
Let me be clear. I expect this fee on my Boston Globe account to be rescinded. If I couldn't get an explanation before I won't accept one now. This move by the Globe is indicative of other issues I've recently had with them. A while back they came up with the Globe Direct concept. They deliver Sunday adds and other parts on Saturday. I've called to complain that the adds never make it to my porch as I expect to with my Sunday paper. I recently moved. The Globe Direct portion hasn't made it to my new address yet. It's continued to be delivered to my old address. I know because I went back and saw it there...on the ground. Today (Sunday 06/24) I received to papers delivered to my address. If the Globe is returning to their recent (2016) incompetent delivery ways then maybe I just need to cancel. I will not pay for incompetence...again. I have pictures of my last statement, the misplaced Globe Directs and the double delivery. I'll attach them with complaint if I can do that. Since the Globe can't get my Direct deliveries correct just stop them and I'll call it even. I will not pay this fee nor do I plan to use a credit card to pay for my subscription.
Like many other businesses, The Boston Globe made a decision to implement a fee in order to defray certain operational costs namely, the costs associated with the production and mailing of paper invoices. The Boston Globe has made other payment options available to subscribers that minimize the occurrences of or eliminate altogether the processing fee. The fee is applied equally and consistently across all subscribers, including employees, who opt to continue to receive manual invoices. This fee is not refundable, cannot be waived, and is charged to the subscribers’ accounts when an invoice is generated. Should a subscriber opt not to pay the fee it is still charged to the account and will net against the payment received decreasing the balance and number of papers purchased by the payment.
The Boston Globe apologizes if prior notice was not received however the fee is clearly identified on the invoice through both a prominent disclosure in the message section and a clearly labeled line item on the invoice.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
My responses follow the Globe's original responses:Like many other businesses, The Boston Globe made a decision to implement a fee in order to defray certain operational costs namely, the costs associated with the production and mailing of paper invoices. -In my opinion it's a poor decision. Just like when the Globe's owner announces price increases fro the Red Sox the day after Thanksgiving. More to the point why should I pay a $1.50 for a paper invoice when it costs $0.40 to mail it to me. If the rest is production costs The Globe just doesn't know what it's doing. Question: What is your average production & mailing cost for an invoice fee? The Boston Globe has made other payment options available to subscribers that minimize the occurrences of or eliminate altogether the processing fee. The fee is applied equally and consistently across all subscribers, including employees, who opt to continue to receive manual invoices. -I may consider other payment methods but I'm not paying this or any invoice fee. This fee is not refundable, cannot be waived, and is charged to the subscribers’ accounts when an invoice is generated.Should a subscriber opt not to pay the fee it is still charged to the account and will net against the payment received decreasing the balance and number of papers purchased by the payment.-Fine. that's on you not me at this point.The Boston Globe apologizes if prior notice was not received however the fee is clearly identified on the invoice through both a prominent disclosure in the message section and a clearly labeled line item on the invoice. -That's after the fact with no prior notification. Seems like a pretty dumb or an intentionally arrogant business practice to me.-Now what about not having received the Globe Direct portion of my paper for the last two weeks since I moved and notified you of my address change before that? What about not having it delivered per my delivery instructions since...March? Question: How will I be reimbursed for these issues? Why do you expect me to pay/pay more for such below par service? I've called about this before. Seems like you want to ignore this. -I expect answers to my questions in the Globe's next response. Of course I haven't gotten a response from my last inquiry about the Globe Direct. I'll figure out where I go once I get any real answers.
-I called the Globe's Customer Service Center today. I spoke with a very professional person by the name
of *** in Taunton. I got a lot more relevant info from her than the last Globe email response.
She told me that the Globe Direct portion of the paper is free. No wonder the Globe wants to now charging
an invoice fee. I'll expect answers and or clarification.
The Boston Globe is glad to hear that you received good service from our Customer Success Representative and received the answers to your questions.
To further clarify, please understand The Boston Globe, The Globe Direct, and The Boston Red Sox are three separate businesses. Therefore any business decision made by one is in no way connected to any business decision made by another.
Your complaint regarding the invoice fee is noted. As responded, The Boston Globe, like any business entity, has the option to change its pricing structure at any time. For the record, it was not The Boston Globe’s intent to make this change without informing our customers and we made a good faith effort to notify each of the thousands of subscribers that would be impacted. We apologized in our first response and again, we apologize that you did not receive prior notification.
You have made it clear that you do not intend to pay the invoice fee and we wish also to be clear that this fee is charged to your subscription account when an invoice is generated.
By opting not to pay the fee it is still charged to the account and will net against the payment received decreasing the balance by $1.50. Since the fee is charged every invoice period the unpaid balance will continue as past due until it is
greater than the amount paid every invoice period effectively cancelling the subscription for non-payment.
In response to your comment regarding delivery instructions, our records reflect one complaint on 05/13/18, approximately a month before you moved, and no complaints since. Likewise there are no recorded complaints of missed delivery of the Globe Direct. If
The Boston Globe is not notified of an issue, we cannot address the issue.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. .
I understand that the Boston Globe wants to brush this matter off like it was never brought to their attention. They just wantto ignore my questions and inquires and tell me that I never contacted you which is a bold faced lie. In their last response they said "The Boston Globe is not notified of an issue, we cannot address the issue." I'm not sure if that a bigger sign of the Globe's arrogance or ignorance. "In response to your comment regarding delivery instructions, our records reflect one complaint on 05/13/18, approximately a month before you moved, and no complaints since. Likewise there are no recorded complaints of missed delivery of the Globe Direct." I made this complaint on 05/13/2018. But you've ignored it. You never have followed up on this. I never received any contactfrom you on this matter. Now you want to tell me I never reported this. Again that is a lie. Of course I had more important thingsto prioritize and act on while preparing to move. What about my call on 06/27/2018? What about my call on 07/02/2018? You don'tseem to want to do anything until you get continued complaints. Okay I can do that. I'm still looking for answers to my earlier questions. Despite what you say Customer Service didn't answer these questions:-Question: What is your average production & mailing cost for an invoice fee?-Question: How will I be reimbursed for these issues? Why do you expect me to pay/pay more for such below par service? The last rep that I spoke to said a manager would be in contact regarding the Globe Direct issues. Like I said before I'mstill waiting. But since I didn't receive a Globe Direct portion for the fourth week in a row now (06/17, 06/24, 07/01, 07/08) at my new address I'll make sure to call now. Don't forget the answers I'm expecting.
Regards
Regarding delivery of the Globe Direct, the consumers address is not in the delivery database supplied by the United States Postal Service. As communicated to the consumer the only recourse is to contact the local Postmaster.
Regarding contact from The Boston Globe, a number of supervisors and Agents have attempted to contact the consumer but some form of "robo call" blocking is in place and does not allow our calls to go through.
This complaint was filed one week after the consumer moved into his current address. Essentially, 1 week passed without receiving the Globe Direct at the current address and the complaint was filed without giving The Boston Globe an opportunity to review the situation. As stated stated above the current address is not in the delivery database provided by the *** and the consumer must contact the local Postmaster.
Of note, the property is fenced and marked with signage stating "Private Property No Trespassing" and "Beware of Dog".
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regarding delivery of the Globe Direct, the consumers address is not in the delivery database supplied by the United States Postal Service. As communicated to the consumer the only recourse is to contact the local Postmaster.-It amazes me how the Globe can get so many things wrong in a short period of time regarding this matter. I have to believe the Globe is just making their answers up as they go along and do a non-effective CYA.-The attachments show that as of 06/04 that the *** had my new address as *** effective for 06/16. My mail has been directed/forwarded here since then. What database are you looking at? The *** has it right I guess the Globe just has to catch up on publicly available information. How long will that take?Regarding contact from The Boston Globe, a number of supervisors and Agents have attempted to contact the consumer but some form of "robo call" blocking is in place and does not allow our calls to go through.-Yes, you are correct. Made up numbers, blocked/anonoymus/private, numbers on certain lists won't get through on my landline. Try my cell phone: ***. Please try to call from a Globe number/name that I might recognize? This complaint was filed one week after the consumer moved into his current address. Essentially, 1 week passed without receiving the Globe Direct at the current address and the complaint was filed without giving The Boston Globe an opportunity to review the situation. As stated stated above the current address is not in the delivery database provided by the *** and the consumer must contact the local Postmaster.-I called on 05/13/2018 (?) to complain about the globe Direct delivery. I never heard back from the Globe after that call. Based on my previous delivery issues with the Globe my expectation of less than sub par service has exceeded those expectations. That's why I went straight to the Revdex.com. I'll repeat myself from an earlier communication. Ignorance and arrogance on the Globe's part. Of note, the property is fenced and marked with signage stating "Private Property No Trespassing" and "Beware of Dog".-The attached pictures show that there is an Private Property...sign. There is no Beware of Dog sign. I have a relationship with the Globe. That would override 'No Trespassing'. The person who delivers the Sunday Globe certainly understands that. -I'm starting to really question the Globe reporting of details in different circumstances...like this one. I'm still looking for answers to my earlier questions:-Question: What is your average production & mailing cost for an invoice fee?-Question: How will I be reimbursed for these issues? Why do you expect me to pay/pay more for such below par service? Call me from a non secret number that I may recognize. You can leave a message for a legitimate number that I can call back to.
Please read then respond. Thank you. *** (C) *** (H)