The Boston Globe

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
I would like confirmation that our ad is removed from the paper entirely. Regards,
[redacted]

Dear Mr [redacted]-Thank you for reaching out to the Boston Globe with your concern. I'm happy to hear that you are now getting your paper.In looking at your account I see that you were given credits for 23 days due to non delivery. If you feel the number of days is incorrect please call our office at...

[redacted] so that we can make sure you receive credits for all missed papers. I also see that you are currently on a 50% off discounted rate. That is the best discount we offer for existing subscribers. I apologize for the inconvenience our delivery switch caused you and thank you for being a Boston Globe subscriber.Sincerely, [redacted] Customer Success TeamThe Boston Globe + boston.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. HOWEVER, this response was only given after I filed a complaint. I gave the business every opportunity to make this right before filing a complaint and they declined to do so and were rude about it as well. If there was a misunderstanding as claimed it was on the part of the company rep who I talked to. I invited the business to review the phone call I made and listen to what I was told and they also declined to do that. So I will consider this matter resolved but I wanted them to know they had an opportunity to resolve this initially and they declined to do so. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
It has taken OVER ONE YEAR and more emails than I care to count for you to remove my address from your mailing list. In fact, in the Globe's response to me the LAST TIME I emailed about this, they said - KN JANUARY 18 - that it might take two weeks yet I have STILL RECEIVED this mailer almost FIVE WEEKS later.  Waiting another two two weeks for you fix this year-long mistake is completely unacceptable. Escalate this to whomever needs to be involved and remove my address IMMEDIATELY. 
Regards,
[redacted]

I continue to receive the Globe Direct as recently as today.  As you can see, they apologize and assure me that this problem is taken care of.  In spite of these earnest reassurances, I continue to receive Globe Direct.  If they indeed sent someone to check my doorstep today as promised, that person certainly missed seeing the Globe Direct planted firmly on my front walk next to the steps.  So, no, I do not accept their respoonse with more assurances as I have for the past two years.  I want the  delivery of this advertiser to STOP.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The Boston Globe "allows" people to subscribe online but people are NOT allow to UNSUBSCRIBE online.  The Boston Globe offered very appealing affordable subscriptions "$0.99 per week, (bate) and then makes it difficult to unsubscribe when they charge the higher rate (switch). The Boston Globe will only allow cancellations of subscriptions via the telephone, (call center in the Philippines), knowing full well, that most working people can not stay on "hold" for hours or the phone would ring busy.The Boston Globe's stated that I had "activity" on their site, which does not justify their unfair business practices.  Again, I did not realize that I was paying for a subscription therefore, I did not login to read random articles etc. In addition, the Boston Globe purposely/strategically bills debit accounts on different days of the month so was not readily detectable that one's bank account was being charged. The Boston Globe admitted to me that they bill every 4 weeks and not monthly, like normal subscription services.  Why would the Boston Globe bill a monthly subscription every "four weeks"? Unless the Boston Globe did not want the subscriber seeing the deduction on a monthly basis. For example, I was billed on the March 3rd, the April 8th, May 11th instead of being billed on the "1st" or "15th" of every month.  If the Boston Globe billed monthly like most subscriptions, I would have readily noticed the recurring billing months ago.Finally, I did not receive an email from the Boston Globe that their price changed from $.99 per week to $15.XX per month or an email informing me that the price doubled from $15.XX per month to $27.XX. Suffice to say, I will accept nothing less than 1/2 the total amount the Boston Globe billed me. These unfair business practices should be investigated as I'm sure I'm not the first nor the last victim of the Boston Globe's unfair business practices.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]

Revdex.com:My newspaper has been delivered every day (not including Sundays) since 3/7/16.I returned a call to [redacted] on 3/8/16 at the number he left me, which was a customer service phone line.  I spoke to a man, told him that I was returning [redacted]'s call & that I had received my papers on 3/7 & 3/8.  I asked him to relay the message to [redacted] please.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thank you for your help.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I did NOT receive a notification in July 2015 of a price increase, rest assured that if I did, I would have tried to stop the erroneous billing back then.  In my last response, I sent a copy of my email request to cancel in March 2013 (I could not get though to the call center via the telephone) therefore, if it were honored, there should be no reason to have notified me of the rate increase. The Boston Globe continues to ignore the point that subscribing and CANCELLING are two very different processes, by design. The Boston Globe is using deceptive antics to lure potential subscribers (bate) and once the subscription is established, creating a difficult CANCELATION process (switch). I will accept nothing less than 1/2 the monies that was paid for a subscription that I did not want.  The Attorney General [redacted] should investigate the Boston Globe for their deceptive practices...or perhaps the Boston Globe can have their "Spotlight" team investigate themselves.
Regards,
[redacted]

Dear Ms. Bayes,Thank you for your reply and I appreciate your efforts in my case. I was eventually able to unsubscribe myself from your mailing list (I think -- although as you note there is a very long lead period in the printing so I won't know for sure for a while).However the issue that I filed the complaint about was the inability to unsubscribe electronically. (Actually when I first tried to unsubscribe, I got both a bounce-back on the email and voicemail inbox suggesting that the account was full).So what I particularly need to hear from you is that you have addressed the problems with the email unsubscribe option for the [redacted]. The following is the initial bounce-back message, but I would be happy to send the full SMTP header to your IT department upon request."Delivery to the following recipient failed permanently:     [email protected] details of permanent failure:You are not a member of this group, leave request failed."Please let me know what I can do to help you resolve this issue.Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Not only have I not received papers, but they already have my payment made on December 14, 2015. I want my subscription canceled and I want my money back. I am done with the Globe. Period.
Regards,
[redacted]

A one-time activation fee of $9.99 is charged to all new accounts and is not refundable after the subscription starts.  The consumer notified the Boston Globe of her intent to cancel the subscription on 09/18/17 and the subscription was not scheduled to start until 09/24/17.  The consumer...

is entitled to a refund of the $9.99 admin fee which will be issued in 7 to 10 business days.

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. My refund came through this morning.
Regards,
[redacted]

Good MorningI apologize for any inconvenience of receiving unwanted [redacted] flyers.  I have contacted the delivery distribution company confirming do not deliver to your address.  If you need further assistance, please contact me.Sincerely,[redacted]

HelloI apologize for any inconvenience you may have incurred.  I have contacted our delivery service for resolution.  I understand delivery was received.  If I can be of any further assistance, please contact me.Thank you for your patience and support of The Boston Globe.[redacted]

HelloThank you for speaking with me today.  I have processed another adjustment on your account which will result in another refund of $39.92 as per our discussion.  I apologize for the misunderstanding that you need to call, email or chat to cancel a subscription if you move or request a...

change of address.  If you need further assistance, please contact me.Sincerely,[redacted]

Dear Mr [redacted]-I apologize that you had issues trying to contact us. I do see that you went in through the automated system and did report your missing paper. A credit extension has been applied to your account. For any future delivery issues you can always call [redacted] and enter...

your complaint as you did yesterday.Thank you for reading the Boston Globe[redacted] Customer Success TeamThe Boston Globe + boston.com

HelloWe apologize for any inconvenience you may have incurred.  We have left two recent messages on your voice mail regarding your Revdex.com complaint.  We received a return message stating delivery issues are resolved.  I have reviewed your Boston Globe account and see that credit...

extensions have been appropriately processed on your account.  Also we have processed a 35% discount promotion on your account.Thank you for your patience and support of The Boston Globe.[redacted]

Hello, this address is not on the Boston Globe mailing list for the Globe Direct advertisements. This would be mailed from [redacted].Contact Info :Phone: 1-[redacted] and select prompt #3 or go to [redacted]. Follow the prompts to be removed from the mailings.[redacted]...

Client Media Planner [redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues...

and/or concerns in reference to complaint # [redacted].. 
They are liars. They never gave me a refund for $15.96 and I cancelled before my subscription expired. They told me on the phone I needed to cancel two weeks before my subscription expired.  SCAM!
Regards,
[redacted]