The Boston Globe

The Boston Globe apologizes for the inconvenience this has caused and we have reviewed your account to ensure that all missed deliveries were correctly recorded and that your subscription has been extended appropriately. Your subscription is currently extended to 07/08/2018. In terms of corrective...

action, we have contacted the manager of the distribution branch that services your area.  This Sunday 07/02/17, a member of senior staff will meet the carrier at your address as the carrier is convinced he is delivering to the correct house each week.  Once delivery is verified, confirmation will be provided to The Boston Globe and the distribution branch will perform a visual verification of delivery for the next 4 Sundays to ensure Home Delivery of your Sunday Boston Globe continues uninterrupted.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to...

complaint # [redacted].
I will not close this complaint until I have verified that I am no longer receiving Boston Globe Direct. I will close it once I receive 0 (zero) copies per week. 
Regards,
[redacted]

Hello The refund was processed on 5/8/17 on a [redacted] credit card.  The refund was processed in two credit amounts $1.29 and $14.69.   Please check with your [redacted] credit card company. Thank you, [redacted]

Dear [redacted],I sincerely apologize for the frustrations you have been experiencing in trying to get the Boston Globe delivered to your home. I have spoken to the local delivery office and they understand your concerns. I believe you spoke to [redacted] from my office yesterday and that you did receive...

your paper this past Sunday.The Globe is working hard to improve any delivery issues our customers may have. Please let me know if you have further concerns.We appreciate your readership.Sincerely,[redacted] Customer Success TeamThe Boston Globe

Revdex.com:
I have reviewed the...

response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

The Boston Globe will issue an additional refund of $9.99 to the consumer.  Typically, this one-time charge is non-refundable as our terms and conditions state however, home delivery never actually started:"All new Home Delivery subscriptions include a one-time activation fee of $9.99. This fee...

offsets expenses related to account and delivery set-up. This fee is non-refundable once home delivery is started."Please allow 7 to 10 business days for the refund to process.

Dear Ms [redacted]-I will go ahead and have your account cancelled today. We will refund the payment of $57.36 made on 12-14-15. Finance will process the refund and mail a check to the address on the account.I'm sorry we couldn't rectify your delivery issues.Sincerely, [redacted]Customer Success TeamThe Boston Globe

The address at [redacted] has four units, A, B, C and D. The Boston Globe had unit D set for no delivery of the Globe Direct. The other three units were set for delivery. It is not mentioned which unit Ms [redacted] resides at. We have just set units A, B and C for non-delivery also.The...

delivery service has been informed not to deliver any Globe Directs to any of the units at [redacted] going forward.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We have talked with Globe finance and they will refund the $13.87. It will appear on the credit card that was used for the subscription. It may take 7-10 for the credit to appear on the card.

Dear Ms [redacted]-First I would like to apologize for the frustration caused by these delivery issues. We have been working very hard trying to correct the issues as quickly as possible. I believe you spoke to [redacted] from my office today and he confirmed that you are now receiving your paper. He also...

extended an additional weeks worth of credits to you for compensation for your troubles. Please accept our apology. We are grateful for your continued loyalty to the Boston Globe. [redacted]Customer Success TeamBoston Globe + boston.com

HelloWe appreciate your feedback regarding the invoice processing fee.  As you know, we have options to avoid the invoice processing fee. You have the option of putting your account on autopay using your credit card/debit card or prepaying your account to prevent an invoice from...

processing.   We do not have a "special list" to put you on.  Sorry for any inconvenience.We appreciate your long time readership and support.Thank you,[redacted]

The Boston Globe apologizes for any inconvenience and has verified that you name, address, pone number, and e-mail address have been added to our "Do Not Contact" database.  It may take up to 2 weeks to completely remove your information as mailers may be produced in advance of mailing...

dates.  Additionally, inclusion in the database will not prevent your receipt of generic materials such as offers included with other coupons in envelope mailings not originated by The Boston Globe.

The delivery service has been notified to deliver the Globe Direct advertisements to the 102 units at the [redacted] condominium complex each week.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Dear Mr [redacted]-I am sorry that you continue to have issues with your refund. I show that the Boston Globe returned it to your [redacted] card on file on 2-2-16. The money has been returned on our end. If you do not see your refund kindly contact your credit card company. The Globe has returned the monies to them. Sincerely, [redacted]

I have had home delivery for some 40 yrs and pay regularly each month as I received my bill now they want me to supply them my credit card for automatic payment or be subject to a $1.50 monthly processing fee. To begin with: I would never give my card out to any and all Globe employees and I think it is unfair of them to charge me a fee to process my monthly bill--I previously had an issue with the Globe because they wanted to charge me for the paper when I went on vacation for 3 weeks. So I complaint of this to Revdex.com and so they put me a a “special” list not be charged.

The Boston Globe falsely advertised their student discounted accounts for a period of time and charged my account well over the rate students were described as having. The price point upon entering into contract is different from what we were charged I am not the only student to have encounted this atrocious oversight by The Boston Globe. When approached for a refund they informed me that this most recent month of March was the only month they were willing to refund. Absolute robbery.

I cancelled my subscription with the Boston Globe over 6 months ago. Since then I have called them so many times to have my address removed from their mailing list and I am still receiving mail weekly from them. Each time they tell me that it has been removed and I won't get any mail again. I received a letter again this week.