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The Boston Globe Rating
Address: 1 Exchange Pl Ste 201, Boston, Massachusetts, United States, 02109-2132
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The Boston Globe apologizes for any inconvenience this has caused. Your delivery status was changed to "Do Not Deliver" at the beginning of February and we also apologize for the incorrect information you were given by our Agent. We are sending a formal written complaint to the...
distributor with instructions to stop further delivery of the Globe Direct to you address. We expect that instruction to be implemented this week and that delivery of the Globe Direct will cease.Once again we apologize for any inconvenience.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Boston Globe's response in this matter is for customer to cancel subscription to the paper to receive refunds for missed deliveries for pre-paid product from December, 2015. There is no resolution to the delivery issues and in fact missed another Sunday delivery on March 6th.
Regards,
[redacted]
Decided to cancel my subscription after they implemented the $1.50 monthly account fee. Tried to cancel my account on-line, unfortunately found there is an option for everything except cancellation. Tried calling but their business office does not take calls other than weekday business hours. Then used their contact form, left my name, address, account number and I received back a confirmation number acknowledging receipt. Then started getting phone messages asking me to call back. They kept delivering the paper that I cancelled. Finally got them to stop only by calling and then was chastised on the phone for not calling back sooner. Then was sent a bill for $32 for the period after I first contacted them to cancel. Very consumer un-friendly - this is the 21st century - why isn't there an on-line cancellation option?
We apologize for any inconvenience you experienced while trying to cancel your subscription! Yes, while The Boston Globe does provide numerous self-service options through its Member Center our policy does not allow for cancellations via chat or e-mail. When it comes to cancelling a subscription, like any business, The Boston Globe actively works to retain its subscribers and human interaction over the phone is still the most effective means to accomplish this. We want to know why you’re cancelling and find out if there’s anything we can do to resolve a problem and perhaps change your mind about cancelling. Our Customer Success Line 1-888-MYGLOBE is staffed Monday – Friday from 7:00 AM to 5:00 PM, Saturday & Sunday from 8:00 AM to 3:00 PM, and from 8:00 AM to noon on holidays. The contact form you completed was actually an e-mail request and the messages you received were our attempts to reach you to follow up on your request. While it appears all charges were forgiven back to the date of your original request we’re unhappy to hear you felt chastised when you finally did speak with our Agent. That is certainly not the way we want our subscribers to feel under ANY circumstances and we’ll address that with the Agent who worked with you.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
The Boston Globe apologizes for the issues you have had with our Sunday Home Delivery service and is taking the following action:Issued a full refund of the $10.00 you paid for the promotional subscription. Please allow 7 - 14 business days for the the refund check.Added your name, address,...
phone, and e-mail to our "Do Not Contact List". As promotional materials are often prepared in advance of mailing it can take up to 30 days for this to become totally effective. Please note that this will not impact "generic" marketing materials such as flyers addressed to occupant or included in mass mailing such as [redacted] coupons.The Boston Globe, as a policy, does not report past due balances to credit reporting agencies and no further invoices should be sent to you.Again we apologize for this issue. Should you have any questions or require additional assistance please contact us at [redacted]
Hello I apologize that you are still having trouble seeing your refund from The Boston Globe. I verified with finance that you refund was processed on 3/12/16 on your [redacted] ending in [redacted] in the amount of $21.21. Please check with your credit card company if you do not see your refund back on your card. Thank you,[redacted]
June 6, 2018
To whom it may concern;
Since the delivery of my paper stopped, due to delivery challenges, I have not been able to resolve the problem with my efforts on the phone.
• Delivery stopped.
• I received letters requesting I renew, which I did not care to do since the delivery had ceased.
• I requested a stop to all mailings from the Globe.
• I was assured, by phone, that the mailings would stop.
• Mailings continued.
• In March I signed up for a six-week long promotional subscription for Sunday delivery only, for $10.
• I have never received any Sunday Globe Papers since signing up for the promotional.
• But, each week of promotional and for each week thereafter, I receive bills for the full cost of Sunday’s Papers.
• This is in violation of my participation in the promotional subscription, and in violation of my choice not to renew my subscription.
• I am not obligated to subscribe nor to pay for papers I have not received.
• Despite my calls, I continued to receive bills and promotional mailings.
• The debt compounds each week.
• I am afraid this debt will be sent to a collection-agency and affect my credit rating.
• My calls to the subscription office’s customer service department are polite but entirely ineffective in this case.
• I have not received a Globe paper for more than a year now.
Can you Help me?
The Boston Globe apologizes for the issues you have had with our Sunday Home Delivery service and is taking the following action:
Issued a full refund of the $10.00 you paid for the promotional subscription. Please allow 7 - 14 business days for the the refund check.
Added your name, address, phone, and e-mail to our "Do Not Contact List". As promotional materials are often prepared in advance of mailing it can take up to 30 days for this to become totally effective. Please note that this will not impact "generic" marketing materials such as flyers addressed to occupant or included in mass mailing such as *** coupons.
The Boston Globe, as a policy, does not report past due balances to credit reporting agencies and no further invoices should be sent to you.
Again we apologize for this issue. Should you have any questions or require additional assistance please contact us at
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards
Revdex.com:Please forward my my thanks to the Boston Globe!
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that...
the response does satisfy my issues and/or concerns in reference to complaint #[redacted], *provided* that the business follows through this time. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
. I Called the Globe and was told they would put in a request for re-delivery. We never received the correct flyers.We have not yet received the flyers for the sales that start Friday, June 8th.When the Globe stopped having the flyers delivered by the [redacted] ,which was wonderful because we received them on time, the Globe sent out a notice stating that the flyers would be delivered to our doorstep on Thursday. I think I saved it so I'll try and find it. So, I take issue with their statement that they are delivered Thur-Sat! Another reason the flyers need to be delivered no later than Thursday, is because the sales start on Friday. Another is that both Shaws and Stop & Shop have 3 day specials that run from Friday to Sunday. Since the Globe seems incapable of delivering the flyers in a timely manner, they should turn the job back over to the [redacted], who usually got them to us on Tuesday or Wednesday. The current system is inefficient and takes way to long to get results. When there is a delivery problem, the Globe has to send a message to a third party, who then contacts the delivery people. Phone calls need to be made so the parties involved can speak to each other and problems can be corrected in a timely manner.
Regards,
[redacted]
This account was stopped on 09/06/17. After reviewing the subscriber's complaints an adjustment for $133.62 was applied to the account compensating the subscriber for the vacation stop from 06/23/17 - 09/04/17 that was not processed and the charge for delivery on 09/05/17. On 09/15/17 a...
refund for the last 2 credit card payments totaling $99.20 was issued to the subscriber.
To answer a promotion letter from the business, I made a four (4) week subscription of Boston Globe with weekend delivery, including Saturdays and Sundays at $1.74 per week, fully paid in advance. The delivery started March 10, but interrupted on March 30/31. So there is one weekend delivery missed.
When I reported the missed delivery on April 1. I was told the subscription was cancelled. That was a lie. I just refused to continue it at the increased price - as it was more like a bait-and-switch game - instead of canceling the already paid issues. The lady in the call, ***, said the cancelled service won't be delivered or make-up. But she says a refund is OK.
By May 1, there was no refund, I called again. She said the refund would be only $0.37, rather than the full price I had paid. I asked her how did she calculate the amount, she was pretty rude, said that was it. So my answer was "OK, just send it in".
Now it is June 1, there has no refund. No delivery, no refund, even not the said $0.37 of $1.74, what is it?
The Boston Globe apologizes for any issues you had with Home Delivery or poor experiences with our Customer Success Team. The response you received when questioning the refund amount was in no way acceptable and we will review the call and take any action we deem necessary.
A refund in the amount of $7.48 will be issued and mailed to you. Please allow 7 - 14 business days for receipt.
Once again we apologize for the poor experience you had with service from The Boston Globe.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Seven days after, nothing has happened. I'd insist to receive the subscribed service instead of any refund.
Regards
Again, The Boston Globe apologizes for this situation. The refund is already in process and at this point in time we cannot stop the check. We will however, re-start your subscription for this weekend and ensure you receive a Saturday and Sunday Globe to replace the one weekend delivery you missed. The subscription will be stopped after that unless you wish to contact our Customer Success line (1 ***) and continue the subscription.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
In their response on 06/19/2018, it is said that
The refund is already in process and at this point in time we cannot stop the check. We will however, re-start your subscription for this weekend and ensure you receive a Saturday and Sunday Globe to replace the one weekend delivery you missed. The subscription will be stopped after that unless you wish to contact our Customer Success line (1 ***) and continue the subscription. Regards,
Here is what happened:
1). Even the refund was said in process since 20 days ago, nothing actually arrived.
2). I did receive a Sat + Sun delivery
3). Then today comes a new invoice from the enterprise, where the make-up delivery was listed as new charge $1.87. It comes with another "invoice processing Fee" $1.50.
What they did is a "snow job" to Revdex.com and nothing sincere to the costumer. By pursuing through Revdex.com now I own even more to the enterprise than when I started.
I would have let it go if I only received the Sat + Sun delivery, as I requested originally, but now the only thing I can do is "reject" and ask Revdex.com to look into this new charge.
The Boston Globe responded to your complaint in a good faith attempt to resolve your issues and we apologize if those efforts were not satisfactory. We did, as requested deliver Saturday & Sunday editions and you can disregard the invoice there is no balance due.
We further committed to issuing a full refund. Two checks were issued on 06/07/18 to pay the refund amount of $7.48. Both checks were addressed to:
***
***
***
The Boston Globe will review its records to determine if the checks were cashed. If not, new checks will be issued.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I would pretty much agree to the good will of the person who answered the complaint, but unfortunately, the accounting department of the enterprise did not agree with him or her. Just received the final bill from Boston Globe that bears the AMOUNT DUE of $3.37 - it is exact sum of the $1.87 for the make-up delivery in place of the missed papers and $1.50 for the additional INVOICE PROCESSING FEE for that $1.87. This bill is not acceptable.
By the way, the said check of $7.48 never arrived, the new check have not show up either.
Regards
The Boston Globe apologizes for yet another invalid invoice. It was likely generated prior to any adjustment processed to correct the account status. The consumer can accept this response as verification the subscription is cancelled and that there is no outstanding balance due The Boston Globe. While we do not anticipate any further activity, any invoice received from The Boston Globe can be ignored (unless the consumer re-subscribes to The Boston Globe).
The original checks were issued to the party who made the initial payment and sent to the address on that check. The Boston Globe has processed a stop payment on the original refund checks and a new check payable to the consumer at the address on this complaint will be issued and mailed tomorrow, 07/12/18. The consumer should expect to receive the check in 5 to 7 business days.
Once again, The Boston Globe apologizes for the situation and we believe we have addressed all the consumer's concerns.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Although I could have let the company go after their removing of all unreasonably extra charges, but their claim of having had sent a check and having sent another check is, up to another ten days lapsed such claim, never materialized. The US post office seems operational fine since it has delivered at least two Promotion letters from the company during the same period. I would like to see the end of such claim.
Regards
The Boston Globe regrets the inconvenience. A check for $7.48 was produced on 07/12/18 payable to the consumer named in this complaint and mailed to the address provided.
If the check still has not been received we will stop payment and issue a new check which will be sent via *** which will enable us to track the package through to delivery.
In order to proceed, I request that the consumer contact me directly (with a copy to the Revdex.com if desired) to confirm non-receipt. I will have a new check produced, arrange for delivery via ***, and provide the consumer with an expected delivery date.
Consumer, please contact ***, ***.***@globe.com at your earliest convenience. Thank you.
The Globe has contacted the subscriber. We have waived the vacation policy and the subscriber will be credited for all future vacation stops. The subscriber has agreed to restart her subscription which will begin on 10/5/16.
Mr. [redacted] called on 4/24 to cancel his subscription after the initial four weeks. The charge of $15.96 will be refunded on his credit card.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I have been emailing the Globe for 14 months to stop delivering their direct mailer, with the net result being that their customer service team "confirms" that my address has been removed, yet I still receive this mailer. I did not request this mailer, it's garbage delivered to my doorstep, and customer service has been abysmal/ineffective/spewing outright lies about this issue having been resolved. This is my THIRD complaint filed to the Revdex.com and I expect action. Frankly, I expected action after the first complaint but here we are. Please stop delivering the direct mailer to my address, permanently. A supervisor from the Globe's customer service department needs to contact me to a) ensure that I will NEVER receive this mailer in the future, and b) explain to me why it has taken over a year of lies from the customer service team about resolving this issue.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
This is now the SECOND report to the Revdex.com, after SIX emails to the Globe's subscription service, yet the Globe Direct is still being delivered to my address. Additionally, The Globe's customer service team confirmed TWICE that delivery was stopped to my address, which clearly is false. The first email I sent about this issue was Feb. 27, 2016; after 11 months, this is STILL NOT RESOLVED. What in the ever-loving hell is wrong with the Boston Globe?! STOP DELIVERING THIS TRASH TO MY DOORSTEP IMMEDIATELY. Your customer service is awful, you're littering my porch (and our planet, mind you), and I DID NOT OPT-IN to receive these mailers... NOR DO YOU SEEM CAPABLE OF OPTING ME OUT AFTER MULTIPLE REQUESTS. Stop delivering Globe Direct to my address, PERMANENETLY.
Regards,
[redacted]
Dear Ms [redacted]-I apologize for the issues you had reaching our Customer Service department. We made a switch in our delivery company and our phone lines have been overwhelmed. We did cancel your account today and have issued a credit of $27.72. That amount will be refunded to your credit card...
on file.Thank you for your patience,[redacted] Customer Success TeamThe Boston Globe
Dear Mr [redacted]-I apologize for the trouble you had getting through to our Customer Service department. We switched Home Delivery vendors and our phone lines have been extraordinarily busy.We did cancel your account effective 12-31-15 and have credited back the last payment of $27.72 made on...
12-14-15. This amount should be refunded to your credit card on file.Thank you for your patience, [redacted] Customer Success TeamThe Boston Globe and boston.com
Dear Ms [redacted]-I show that we sent a price increase email on July 14, 2015 to your email address on record ([redacted]) and it was opened on the same day. I'm sorry that you don't agree with our decision, but we did notify you of the price increase and you accessed our site many times over the months you are disputing. The Globe has very generously agreed to give you approximately $100 worth of credits even though we do not agree that they are warranted. That is the best we can do for you. Sincerely, [redacted] Customer Success TeamThe Boston Globe