The CCS Companies

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  I refuse to email anything to this company to the simply fact that when I sent letters certified letters to this company when I first notice inaccurate reporting on my credit report I did not receive any correspondence until I reached out to the Revdex.com. The accounts I am referring to are as follow account [redacted] [redacted].  Under the provisions of FCRA 623 (a)(8)(D), of the accuracy of information you have posted to my credit file. I have previously disputed these accounts with the credit bureaus pertaining to this company yet the dispute was returned verified. After further investigation on my own, I am more than sure that these accounts are not mine. Under the provisions of FCRA 623 (a)(8)(E), you have the duty to review all the information in this notice of dispute to complete your investigation. However, the results of your investigation should be sent back to me and Revdex.com in a timely manner. In addition, I request that you provide me with complete transaction and payment history, a copy of ANY signed CONTRACTS or AGREEMENTS between your company CCS and I and the total outstanding balance you believe I owe CCS.
Regards,
[redacted]

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond. Please be advised we cannot locate the account in question with the information that has been provided to CCS as part of Ms. [redacted]’s complaint. If Ms. [redacted] could please provide...

us with a copy of her credit report or correspondence from CCS indicating a file number we would be happy to investigate her concerns further. To expedite this matter, she can email the information directly to [redacted]. We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond. Contrary to Mr. [redacted]’s concerns, please be assured that we have no record of speaking with Mr. [redacted] on this account. Mr. [redacted] disputes owing a balance to our...

creditor-client. Accordingly, we have closed this account with our office and forwarded a copy of the complaint to our client to review. Notwithstanding, we have closed the account with our office and forwarded a copy of the complaint to our client to review. We have also instructed the Credit Reporting Agencies (CRA) to delete the account. Please note that we cannot control the speed in which the CRA acts upon our request and recommend giving them at least thirty (30) days to update their records. We trust this resolves your concerns.

Our office is in receipt of the complaint filed by [redacted]. We greatly appreciate this opportunity to respond. [redacted] indicates our creditor-client told him he owed nothing and all previous bills were paid. If [redacted] could please provide us with proof the account was paid (i.e....

front and back of cancelled checks), we would be happy to forward the documentation to our client to determine if an adjustment is due. Notwithstanding, we have closed [redacted]’ account with our office and he will hear nothing further from us in regard to this matter. As a courtesy, we have instructed the Credit Reporting Agency (CRA) to delete the account. Please note that we cannot control the speed in which the CRA acts upon our request and we recommend giving at least thirty (30) days to update their records. We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate the opportunity to respond. Contrary to Ms. [redacted]’s assertion, please be assured that all of the required disclosures were sent to her in writing on 12/28/17. In fact, we have sent several letters since...

then. We have no reason to believe she did not receive our letters because the letters were not returned by the post office as undeliverable. Furthermore, please be assured that we have not placed multiple telephone calls to her place of employment. Please be advised that we called Ms. [redacted] only one time since receiving her account in December 2017. Please be advised that the account in question revolves around an insurance policy that cancelled on 10/04/17 due to nonpayment of the first payment. When the policy cancelled there was still a balance due for insurance provided from the date of last payment through the cancellation date. Notwithstanding, we have agreed with Ms. [redacted]’s request to stop contacting her and have closed this account with our office. We are also forwarding a copy of the complaint to our creditor-client to review. Please be assured that we did not send this account to any Credit Reporting Agency (CRA).   We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond.   Please be advised that when Mr. [redacted] agreed to make the payment to our office he was told by our agent that the Credit Reporting Agencies would be updated that the account...

was paid, which was done. However, as a courtesy to Mr. [redacted] we have instructed the Credit Reporting Agency (CRA) to delete the account. Please note that we cannot control the speed in which the CRA acts upon our request and we recommend giving at least thirty (30) days to update their records.   We trust this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. This is NOT a former insurance company, it is my PRESENT insurance company! I NEVER owed them any past due amounts! My complaint IS withCCS as THEY have been sending me past due notices for a bill that DOES NOT and NEVER DID EXIST!I am in and have ALWAYS been in good standing with [redacted] Insurance! SO NO, you are NOT acting upon the insurance companies behalf! THAT is a LIE!You will act upon your OWN behalf, as you have targeted me owing money, to a company I do not owe anything to, nor have I EVER owed a past due amount to.
Regards,
[redacted]

Our office is in receipt of
the complaint filed by [redacted]. We greatly appreciate this opportunity to
respond.
 
As
a preliminary matter, [redacted] complaint is not with CCS’ handling of the
account. Instead, he disputes owing a balance to her former insurance company...

(our
creditor-client). Please be advised that the accounts in question revolve
around insurance policies that cancelled on 1/15/14 and 5/15/14, respectively. When
the policies cancelled there was still a balance due for insurance provided
from the date of last payment through the cancellation date.
 
Notwithstanding
the above, we have closed these accounts with our office and instructed the
[redacted]) to delete the account. Please note that we cannot
control the speed in which the [redacted] acts upon our request and we recommend
giving them at least thirty (30) days to update their records.
 
We trust this resolves your
concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond.Please be advised that we have no record of any documentation from Mr. [redacted]. If he could please send a copy of the documents we would be happy to forward them to our...

creditor-client to review if an adjustment is due. That being said, we have closed this account with our office. Please be assured that we did not send this account to any CreditReporting Agency. We trust this resolves your concerns.

Our office is in receipt of
the complaint filed by [redacted]. We greatly appreciate this opportunity to
respond.
 
Please
be advised that we have agreed with [redacted] request to cease collections.
Although [redacted] will hear nothing further from us in regard to this...

matter,
please note that we cannot control any actions our creditor-client may take.
 
We trust this resolves your
concerns.

Our
office is in receipt of the complaint filed by Mr. [redacted]. We greatly
appreciate this opportunity to respond.
As
a preliminary matter, please be advised that the Mr. [redacted]’s address was
believed to belong to the person we were attempting to contact. We have removed
that address...

from our records and Mr. [redacted] will hear nothing further from us
in regard to this matter. Please also be assured that we did not list this
account on Mr. [redacted]’s credit report.
We trust this resolves your concerns.

closed as resolved. 
Regards,
[redacted]

We regret that our previous response was not satisfactory to Ms. [redacted]. Notwithstanding, the police report shows she was responsible for the accident and we previously sent her documentation regarding the claim amount. Therefore, we respectfully deny Ms. [redacted]’s request for a refund. We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond. Ms. [redacted] indicates that the account in question is still showing on her credit report after she paid the debt in full directly to our client. Please be advised that on 12/29/17 our...

client reported a direct payment on the account. The Credit Reporting Agencies (CRAs) were instructed at that time to update the account as paid, but as a courtesy to Ms. [redacted] we are instructing the CRAs to delete the account. Please note that we cannot control the speed in which the CRAs act upon our request and we recommend giving them at least thirty (30) days to update their records. We trust this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond.   Although Ms. [redacted] paid the account in March 2016, he apparently disputed the payment with his credit card company and we were notified of a chargeback of the payment...

in April 2016. Therefore, the balance is still due. Notwithstanding, we have closed this account with our office and forwarded a copy of the complaint to our client to review.   We trust this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Our office
is in receipt of the complaint file by Ms. [redacted]. We greatly
appreciate this opportunity to respond.
 
Contrary to
Ms. [redacted]’s assertion, we have no record of receiving any correspondence from
her. If she could please send it we would be happy to review it...

further. That
being said, we have closed the account with our office and instructed the Credit
Reporting Agency (CRA) to delete the account. Please note that we cannot
control the speed in which the CRA acts upon our request and recommend giving
them at least thirty (30) days to update their records.
 
We trust
that this resolves your concerns.