The CCS Companies

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. However, if after 30 days it's not deleted, I will be opening another complaint.
Regards,
[redacted]

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond. As a preliminary matter, Mr. [redacted]’s complaint is not with CCS’ handling of the account. Instead, he disputes owing a balance to his former insurance company (our creditor-client)....

The accounts in question revolve around insurance policies that cancelled on 3/26/12 and 8/17/12. When the policies cancelled there was still a balance due for insurance provided from the date of last payment through the cancellation date. That being said, as a courtesy, we have instructed the Credit Reporting Agency (CRA) to delete both accounts. Please note that we cannot control the speed in which the CRA acts upon our request and we recommend giving at least thirty (30) days to update their records.   We trust this resolves your concerns. Very truly yours,

Revdex.com:Business Response "Please be assured that our client placed this account in our office for collections on 9/19/16 in the amount of $755.00. Please note that the balance due represents medical laboratory testing performed by our client on 1/14/15" My response- "There is no assured about it. I did not request this service, I did not approve this service, I do not recognize this service..... Your client has placed a fraudulent account into your records for collection and you are liable. Be warned, if your company decides to pursue this matter under any other name, entity, or try to sell this account to another firm I WILL MAKE THIS A LEGAL MATTER IN MY STATE"  
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond. Mr. [redacted] indicates that he was never notified about this account, but contrary to his assertion we sent him several letters beginning in November 2012, including a letter...

advising him that the account was being placed on his credit report. We have no reason to believe he did not receive the letters because the letters were sent to the same address listed in his complaint and the letters were never returned by the post office as undeliverable. Notwithstanding the above, we have closed the account with our office and forwarded a copy of the complaint to our client to review. Please note that we cannot control the speed in which the CRA acts upon our request and recommend giving them at least thirty (30) days to update their records. We trust this resolved your concerns.

Our office
is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate
this opportunity to respond.
 
Please be
advised that our client believes the balance is due. That being said, we have
closed this account with our office and Ms. [redacted] will hear nothing...

further
from us in regard to this matter. Please also be assured that we did not send
this account to any credit reporting agency.
 
We trust
this resolves your concerns.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Our office
is in receipt of the complaint filed by Mr. [redacted]. We greatly
appreciate this opportunity to respond.
 
Please be
advised that the account in question revolves around medical laboratory
services that our client provided on 11/1/2013. That being said, as a...

courtesy
to Mr. [redacted], we have closed this account with our office and instructed the
credit reporting agency to delete the account. Please note that we cannot
control the speed in which they act upon our request and recommend giving them
at least thirty (30) days to update their records.
 
We trust
this resolves your concerns.

Our office is in receipt of the complaint filed by Mr [redacted]. We greatly appreciate this opportunity to respond.   Please be advised that we have closed this account with our office in accordance with Mr. [redacted]’s request. Please be advised that the information Mr. [redacted] previously sent to our...

office was provided to our client to review. Further, we have also forwarded a copy of this complaint to them to review.   We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond. Please be advised that the very same concerns were raised by Mr. [redacted] in a separate complaint filed with the CFPB. In response to that complaint we advised that we could not...

locate a file with the information provided. We would like to thank Mr. [redacted] for providing us with additional information to locate the account.   Contrary to Mr. [redacted]’s assertion, please be advised that we have no record of receiving any request for documentation from him. Furthermore, in November 2015 Mr. [redacted] verbally consented to us speaking to his mother who settled the account for a lesser amount. Please be assured that we updated his credit report as paid-in-full upon receipt of payment. Although CCS properly updated the Credit Reporting Agency (CRA), as a courtesy to Mr. [redacted], we are instructing the CRA to delete the account. Please note that we cannot control the speed in which the CRA acts upon our request and we recommend giving at least thirty (30) days to update their records.   We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond.   Please be advised that Ms. [redacted]’s account was previously closed with our office and the Credit Reporting Agency (CRA) was instructed to delete the account. Please...

note that we cannot control the speed in which the CRA acts upon our request and we recommend giving them at least thirty (30) days to update their records. We trust this resolved your concerns.

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond.Please be assured that our creditor-client placed this account with our office for collections. That being said, we have closed the account with our office and forwarded a copy of...

the complaint to our client so that they are aware of Ms. [redacted]’s concerns.We trust this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond.   Ms. [redacted] indicates the account in question is still showing on his credit report after she paid the debt in full to our office. Please be advised that the account in...

question was closed with our office in January 2017 after receiving payment in full from Ms. [redacted]. At that time, we properly notified the Credit Reporting Agency (CRA) and the account was updated as paid in full. As a courtesy, we are instructing the CRA to delete the account. Please note that we cannot control the speed in which the CRA acts upon our request and recommend giving them at least thirty (30) days to update their records.   We trust this resolves your concerns.

We regret that our previous response was not satisfactory to Mr. [redacted]e. Unfortunately, we do not show that his telephone number is associated with any file under the name of the person he listed in his complaint. As we indicated previously, it is possible that we already removed his telephone number from our records, which is why we cannot locate any records by searching the telephone number. We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond.   Contrary to [redacted]’s concerns, please be assured that validation was provided to her on 07/17/17 after we received her requests for validation.  Please note that...

we have no reason to believe he did not receive our previous correspondence as there is no record of mail being returned by the post office as undeliverable. Notwithstanding the above, we have closed both accounts with our office and forwarded a copy of the complaint to our client to review. We are also instructing the Credit Reporting Agency (CRA) to delete the accounts. Please note that we cannot control the speed in which the CRA acts upon our request and we recommend giving them at least thirty (30) days to update their records. We trust this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[After reviewing a copy of the cancelled check, I agree with CCS the payment was applied to another account in their office. I have also noticed that each time I contact CCS, I am informed about a different account that their office is handling and can never reference the account that I am calling about. I would like to have the $20.00 payment removed from the [redacted] account (File # [redacted]) and applied to the [redacted] account (File # [redacted]), as it was originally planned to be applied to File # [redacted]. If it is not possible to apply this payment to the appropriate account (File # [redacted]), I would request a refund be issued to me immediately in the amount of $20.00.  I would also like to have CCS send me complete documentation of all accounts, under my name, that are being handle by their office. Thank you in advance for your assistance.

Our office
is in receipt of the complaint filed by Ms. [redacted]. We greatly
appreciate this opportunity to respond.
 
Ms.
[redacted] is requesting no further contact from our office and believes our
attempts to collect from her were a scam. Contrary to what her agent is...

telling
her, this was a valid debt placed with our office by our creditor-client.
Please note that on 6/29/2015, our client informed us that they received a
payment directly from Ms. [redacted] and this account was immediately closed
with our office. Ms. [redacted] will hear nothing further from us in regard to
this matter.
 
We trust
this resolves your concerns.

Our office
is in receipt of the complaint file by Mr. [redacted]. We greatly appreciate
this opportunity to respond.
 
It does not
appear that Mr. [redacted]’s concerns are with CCS’ handling of the account.
Instead, he disputes owing a balance to our creditor-client. Accordingly,...

we
have closed the account with our office and forwarded a copy of the complaint
to our client to review.
 
We trust
that this resolves your concerns.

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond. Mr. [redacted] indicates that he never owned a [redacted], but please be assured that our client placed the account under Mr. [redacted]’s responsibility. That being said, we have closed this...

account with our office and are forwarding a copy of the complaint to our creditor-client to review. We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond. Mr. [redacted] disputes owing a balance to his former insurance company (our creditor-client). Please be advised that the account in question revolves around an insurance policy that...

cancelled on 10/18/16 due to nonpayment. When the policy cancelled there was still a balance due for insurance provided from the date of last payment through the cancellation date. If Mr. [redacted] can please provide our office with a copy of the declarations page from his new insurance company that pre-dates the cancellation date above, then we would happy to forward it to our client to determine if an adjustment is due. Notwithstanding the above, we have closed the account with our office and forwarded a copy of the complaint to our client to review. Please be assured that we did not send this account to any credit reporting agency. We trust this resolves your concerns.