The College Network, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have been waiting months to complete one course with the College Network and that is just unacceptableI am now enrolled in a University to complete my studies and become a Registered NurseI wish to have my contract voided and my monthly payments stopped and account closedThe testing fee can be returnedI no longer wish to even attempt the College Network due to all of the lies and misconceptions that have taken place over the last year
Regards,
*** ***

The college network is the worst financial decision I have ever made The cost of the program is not equivalent with the materials providedYou are not always able to access the modules you need for testing Customer service does not have convenient hours for working students which is ironic because they market to the working peopleWhen they sell you the program it is very misleading I was under the impression that The College Network was affiliated with *** College and I needed The College Network to gain admission to *** College which is where I would get my credits for LPN to RN programThey fail to inform you that you can complete all of the exams through *** College without their programs and outrageous fees and inconveniencesAt *** College I could have applied for financial aid and scholarship programs to help with the expense if I had not been misled The "tuition" paid is not tax deductible because this is not a "student loan", but a private l

To Whom It May Concern, I have written several complaints regarding the issue of receiving my exam fee checksThis is the latest of many, many times since I first requested to receive my exam fees, back in August of last yearAs well there have been many promises like the one written below: "TCN will be sending out *** *** partial refund check within the next 10-business days" This is the latest response I received by personal e-mail and as a response to my complaint to the (you), the Revdex.comOnce again, this is a promise The College Network (TCN) has yet to follow through withAfter all, they(TCN) advertises providing an education(for a price)I have fulfilled my part and paid for the education and for the NCLEX materialI am only asking for a full refund of my exam fees, which I have also paid in full, in the amount of or classes I have left to test forAgain, let me reiterate, I have paid for in fullI was unable to respond to TCN's above response because my attorney advised against any correspondence with either partyI am merely writing this to say that, a partial refund is not an agreed upon proposalMy attorney, Ms*** *** of the *** Law Firm, has commenced the litigation process against TCNI consolidated all the information of all the prior complaints in the hopes that any future or prospective students contemplating using TCN as a financial means of achieving a college degree, to be aware of their potential educational and administrative pitfalls
*** *** %

On 12/29/12- information was giving about the product I was purchasingI was led to believe that I was enrolling in classes I was charged $8,409.17-The loan is thru *** *** which no longer does business with the College network They did not fulfill their end of the agreement I did not receive the goods that were promised and there was no schooling involved as stated by the sales person Michelle K*** I am left paying on a hefty loan for no reasonI have $3,and some change left to pay on this loanI have been paying on this loan the whole time without any benefit to me Thru the years I have received books that are not even associated with the Excelsior college as promisedThe College Network led me to believe that they were affiliated with and that I was enrolling with Excelsior College which I found out after the fact that I was not enrolling and that they had no connection with the College

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I was conned into signing up to the college network in I was never able to complete even one course due to lack of available testing offeredI contacted them multiple times explaining that advertising on their part led me to sign up They guaranteed a spot with excelsior college in the actual nursing classesAfter contacting excelsior college I was informed that there is a chance for their program but they take in state students and actual enrollees first I was informed that it would be at least a year wait list for their programAgain I contacted college network amd they stated there was nothing to be done since the loan was through *** *** I called *** *** to ask for a buy back with the college network or a loan dismissal due to the above mentioned reasons I was offered a defer one payment and nothing elseI have been harassed by *** *** as well as the collection company owned by the college networkI explained that I was

I can not wait until the day your company is shut down I will never promote the sales of your company due to the fact I was lied to and now paying dollars to a few internet documentsIf anyone is planning on going through a really good sales pitch and sign that contract you are getting yourself into a situation you do not want to be inYou will meet at a Starbucks or somewhere along those linesThey WILL lie to you and tell you that you have a longer time period to cancel when in reality you have daysDo your research! Look at all the comments online of these innocent people they are leaving high and dryThe company and contract may be legitimate on paper, but do your researchJust search and you will find more than you need to know about them

College Network owes me two checks $each, one was frm October They contract out their customer service and I have emailed several times with no response The answering service says they are sending out checks, but mine have been pending for a year and a half I have more tests too I just want the money returned as part of the contract I cannot believe they can get away with this

I have reviewed your email dated June 26, pertaining to *** *** complaint
The College Network, Inc(“TCN”) is an educational services and eLearning company which provides
study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
TCN had a 3-Day Cancellation Policy*** *** did not contact TCN within three business days to cancel her contract
*** *** signed her contract with TCN on October 31, for the purchase of Comprehensive Learning Modules related to the Bachelor of Science Degree in Nursing degree program offered by Indiana State University.
TCN would like to take this opportunity to remind *** *** that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center. Those features were designed to assist TCN customers in reaching their educational goals. The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home
*** *** program was designed so she can study when she is ready to study; the TCN staff is here to assist her in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time)
TCN hopes that *** *** will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults.
If I can be of further service, please don’t hesitate to contact me
Sincerely,
*** ** ***
Director of Customer Relations
The College Network, Inc
1-800-634-
*The College Network, Incis not affiliated, formally or informally, with Excelsior College
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program
“The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

I have reviewed your email dated September 01, pertaining to *** *** complaint
The College Network, Inc(“TCN”) is an educational services and eLearning company which provides
study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
TCN has a 5-Day Cancellation Policy*** *** did not contact TCN within five business days to cancel her contract
*** *** signed her contract with TCN on January 14, for the purchase of Comprehensive Learning Modules related to the Associate of Science Degree in nursing offered by Excelsior College*.
TCN would like to take this opportunity to remind *** *** that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center. Those features were designed to assist TCN customers in reaching their educational goals. The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home
*** *** program was designed so she can study when she is ready to study; the TCN staff is here to assist her in obtaining her degree Monday-Friday, from 9:a.mto 7:p.m(Eastern Time)
TCN hopes that *** *** will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults.
If I can be of further service, please don’t hesitate to contact me
Sincerely,
Bernard ** ***
Director of Customer Relations
The College Network, Inc
1-800-634-
*The College Network, Incis not affiliated, formally or informally, with Excelsior College
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program
“The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I'am sorry but the response from college network did not resolve anything All they did was tell me how I have a life time guarantee and how they can offer all these services which I have never received They tell me to contact them which I have done multiple times and all that gets done is I get passed around I want nothing more to do with the college network and would like to be released from my contract with them I have contacted my lawyer and if this does not get resolved I will be contacting the attorney generals office Again I am not asking for any type of reimbursement, I simply want out of my contract with the college network

I have reviewed your email dated September 11, pertaining to *** *** complaint
"margin: 0in 0in 0pt;">The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
TCN has a 5-Day Cancellation Policy. *** *** did not contact TCN within five business days to cancel her contract
*** *** enrolled with TCN on January 18, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College*TCN will be sending out *** *** Test
Fee check in the next 7-days
TCN would like to take this opportunity to remind *** *** that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter. Those features were designed to assist TCN customers in reaching their educational goals. The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home
*** *** program was designed so *** *** can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time)
TCN hopes that *** *** will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults.
If I can be of further service, please don’t hesitate to contact me
Sincerely,
Director of Customer Relations
The College Network, Inc
1-800-634-
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program
“The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

The College Network Inc(“TCN”) has received and reviewed your email dated June 9, pertaining to*** *** complaint
TCN will send out the Exam Fee check that was requested soon.
Please feel free to call me in the event you have any additional questions
Sincerely,
*** ** ***
Director Customer Relations
The College Network, Inc
1-800-634-

The College Network Inc(“TCN”) has received and reviewed your email dated April 20, pertaining to *** *** complaint
TCN will be sending out the Exam Fee check recently
requested by *** *** within the next 10-business days.
Please feel free to call me in the event you have any additional questions
Sincerely,
Bernard ** ***
Director Customer Relations
The College Network, Inc
1-800-634-

This is in regards to a former complaint that I filed with you for The College Network (complaint ID# ***)On 10/2/The College Network made an offer of settlement through you to meI accepted the offerI was instructed to contact a Mr*** ** *** to request a Release and Settlement Agreement per his instructions, in order to process The College Networks offer of settlementOnce again this company is proving themselves to be extremely unprofessional in that I have called Mr*** eight times over the last week, only to be put through to his voice mailHe has not once attempted to contact meI still have not received my test reimbursement check that I paid out of pocket for and requested back in AprilI see an ongoing trendI have a feeling that I am being treated in the same manner and may never receive that check nor the Release and Settlement Agreement that I was told to request from Mr*** *** in a response signed by himMeanwhile, in order to protect my credit, I continue to make payments with interest on a loan that I was told would be paid off after signing the Release and Settlement Agreement that I am unable to obtain due to the College Networks Failure to act as a reputable companyIn addition on a personal note,, I am beginning to question the morals of Mr*** and the owner of The College Network
*** ***

I Have requested my exam reimbursement in December I received an email that my request was being processed on 12/2/ I have contacted TCN, by phone and emails, numerous times and have not received
any acknowledgement This is the second time I am contacting the Revdex.com for assistance

I was told that all of my previous college courses would transfer and I would only have to take classes before I was accepted to *** *** One month in to the contract they added classes to my list stating that my college courses were not worth enough creditsI was also told that I would take proctored tests and be paid back the dollars that the test costI took the first test and failed because nothing was the same as the material they provided me with I also was not reimbursedI called twice and complained and got nowhere

I have a loan through this company to earn credits toward a college degreeThey are supposed to end you a check within weeks when you are ready to test on a certain subjectI have been waiting for almost a yearIn the last two months I have emailed them several times and no response has been givenEmail is the only way to reach the financial departmentAny help would be appreciated

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is complaint #that I have had to file with the Revdex.comI requested my check on August 19, It is now January 14,I have faxed my test results proving that I have taken the prior test and passedI have called multiple times to hear the same responseAccounting is backed upI have done my part and I expect the company to do theirsI am highly disappointed with TCN.
I just would like my check to get sent to meThey also have to get this problem under controlI cannot wait 4-months to take a testI bought this service to make my life easier but it has been nothing but frustratingAnd now on top of paying the loan every month I will be paying out of my own pocket for the tests.Desired Settlement / Outcome
Regards,*** ***

Please refer to complaint ID ***TCN never sent out the Release and settlement paperwork for me to review and signNow the account has been sent to a collection agency American Credit Exchange PO Box Las Vegas, NV for the amount of $10,As per the settlement agreement thru Revdex.com TCN did not stand up to their agreement, and I feel I should not have to pay for their mistake. I would like TCN to cancel the account in collections and repay the loan company as per the last agreement and due to the fact that now this reflects on my credit report I feel that I should not have to pay back any money they are asking forI would also request that the account in collections be taken off my credit report.Regards,
*** ***