The College Network, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

It has now been another 3-4 weeks, following College Network saying that they would make payment to me "soon," with no resolution or check from College Network.  
 
If you could please advise them that they need to follow through!  
 
Again, I requested a test fee in January and with the Revdex.com a couple months ago and have yet to receive compensation. 
 
VERY IRRITATED!  They are still getting their monthly payments and I have not received the TWO test fee worth of checks $700+ that was promised!  I am due to pay my current college in August for classes.  I would hope my check would be in my possession by then!
 
Thank you, 
 [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regarding complaint #[redacted] I apologize, I was under the impression after the previous email that the issue was final and there would be no other action. At this time I would like to say that I am in no way pleased with the response sent by The College Network. The cancellation policy of 3 days is a ridiculous defense, who has an issue within three days of signing a contract?. That is not even adequate time to receive any “study material” to review. More importantly, their policy for receiving check requests to pay for exams is supposed to be 2 to 3 weeks, I have been waiting since June 2, 2014 and we are now on November. I call every week and get the same inadequate response, “it is still in processing and I will let our accounting department know”. This is not acceptable. In response to their defense that the study materials are updated, I would suggest that they attempt to take an exam using only the study material that they offer. I assure you they would not pass. I have filed complaints with the Texas Attorney General as well as the Indiana Attorney General’s office regarding this scam company. I am asking for the return of the money that is owed to me for all remaining exams. I appreciate your assistance with this matter.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The College Network Inc. (“TCN”) has received and reviewed your email dated May 27, 2015 pertaining to [redacted] complaint.
 
TCN...

will send out the Exam Fee check requested by [redacted] within the next 10-15 business days.
 
Please feel free to call me in the event you have any additional questions.
 
Sincerely,
 
Bernard [redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

I have reviewed your email dated June 22, 2015 pertaining to [redacted] complaint.
 
The College Network, Inc. (“TCN”) is an educational services and eLearning company which provides...

study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
TCN had a 5-Day Cancellation Policy. [redacted] did not contact TCN within five business days to cancel her contract.
 
Lisa Flannery signed her contract with TCN on January 30, 2014 for the purchase of Comprehensive Learning Modules related to the Associate Degree in Nursing degree program offered by Excelsior College*.      
 
TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
 
[redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist her in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
 
Bernard [redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
*The College Network, Inc. is not affiliated, formally or informally, with Excelsior College.
 
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program.
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

The College Network Inc. (“TCN”) has received and reviewed your email dated March 06, 2015 pertaining to [redacted] complaint.
 
TCN will send out the Exam Fees that [redacted] requested...

in the next 10-15 business days. 
 
Please feel free to call me in the event you have any additional questions.
 
Sincerely,
 
Bernard [redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1%

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The reason I filed this complaint is that the answer I just received is the answer TCN has given me every time I have spoken with them. Then I filed the first complaint and TCN gave a date the check would be sent by and we are now almost a month past the date TCN told the Revdex.com. So I refiled and TCN has given and even less acceptable answer.  I have no confidence that a check will be forthcoming. I would prefer not to close the complaint until I have a check in hand. Thank you for you help!Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The College Network Inc. (“TCN”) has received and reviewed your email dated February 25, 2014 pertaining to [redacted] complaint rebuttal.
 
TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
[redacted] signed her Purchase Agreement and all applicable documentation for her degree program on May 29, 2013.
 
However, as a good corporate citizen TCN is willing to grant [redacted] request for cancellation under the following conditions.
 
TCN requests that [redacted] execute TCN’s Release and Settlement Agreement.
 
TCN will pay off and close [redacted] outstanding loan balance of approximately $3,900.00 with Southeast Financial Credit Union.  
 
Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by [redacted] at any time in the future to complete her non Certificate TCN educational program using TCN materials.
  
 
 
Please have [redacted] call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature. 
 
Sincerely,
 
[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

I am currently in the LPN to RN program with The College Network/Excelsior. I DO NOT RECOMMEND this school to anyone. I have had nothing but problems with getting my reimbursement checks sent to me and there is absolutely NO COMMUNICATION. I have tried and will keep trying, to get in contact with the accounting department until my money is sent to me. I am taking legal action on them because I have been waiting since December 2014, for my reimbursement check to be mailed to me. I have tried calling, which gets me nowhere since the phone numbers I have been given, and even searched for, just send me to an automated message telling me to email them any "accounting questions" to [email protected]. I have been emailing them since January, every single day, sometimes multiple times a day, with no response. This is completely unacceptable. I am beyond fed up with their lack of responsibility, lack of communication, and lack of help with this matter. They are a joke of an institution, if you can even call them that. People need to be aware of this, and not make the same mistake I have made by trusting them to hold up their end of my schooling and contract. My next step is going to be taking legal action, so I will receive MY MONEY that is in my contract from them.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,[redacted]

I have reviewed your email dated January 22, 2015 pertaining to [redacted]’s complaint.
 
TCN sent [redacted] and exam fee check in the amount of $325 on January 22, 2015.
 
[redacted]’s program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
Bernard [redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634

The College Network Inc. (“TCN”) has received and reviewed your email dated October 30, 2014 pertaining to [redacted] complaint.
 
TCN will be sending out [redacted] two Test Fee...

checks per his request in the next 7-10 days.
 
Please feel free to call me in the event you have any additional questions.
 
Sincerely,
 
[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

The College Network Inc. (“TCN”) has received and reviewed your email dated July 14, 2014 pertaining to [redacted] complaint.
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TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
[redacted] signed his Purchase Agreement and all applicable documentation for his degree program on October 28, 2013.
 
However, as a good corporate citizen TCN is willing to grant [redacted] request for cancellation under the following conditions.
 
TCN requests that [redacted] execute TCN’s Release and Settlement Agreement.
TCN will pay off and close [redacted] loan in the approximate amount of $8,000.00 with [redacted] Financial Credit Union.
Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by [redacted] at any time in the future to complete her non Certificate TCN educational program using TCN materials.
 
 
 
 
Please have [redacted] call me at his convenience and I will send him TCN’s Release and Settlement Agreement for his review and signature. 
 
Sincerely,
 
[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

The College Network Inc. (“TCN”) has received and reviewed your email dated August 28, 2014 pertaining to [redacted] complaint rebuttal.
 
TCN sent out Test Fee checks for Essentials of Nursing: Health Safety and Transition to the Professional Nurse Role, in the amount of $325.00 each on July 23, 2014.
 
TCN looks forward to assisting [redacted] in the future with the process of earning her college degree. Access to TCN services and materials remain available to [redacted].      
 
Please feel free to call me if you have any additional questions.
 
Sincerely,
 
[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is not a student learning issue. This is a payment of testing issue. College Network guaranteed a check for tests taken the first time within 2-3 weeks. I have waited a year for the latest test and 6 months for the previous test. Their so called 5 day cancellation policy should not apply when they are clearly not doing what they promised. I shouldn't have to wait years for payment on a simple test after all of the money paid to them. They are delaying my education after making $10,000 off of me. Each time I call them they have told me they have a problem in their check writing department for the past year and a half and have no one for me to talk to. The only person you get is the person that answered the phone and they all say they are in charge. What kind of scam is this? I want my money back. They did not keep and continue not to keep to their guarantee of paying for tests. I cannot study for a test and wait a year for payment to take that test. This is ridiculous. Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
 
[redacted]

I had a settlement agreement and they have failed to honor the agreement in a reasonable time frame causing negative credit reporting for myself. I filed a complaint against TCN which your office helped to resolve. A settlement agreement was drawn up, I was told by Bernard [redacted] that all I had to do was sign and return the settlement agreement and they would take care of paying off my loan with We Florida financial. This came about because of failure of TCN to provide me with my funds when I needed them for classes at Excelsior College. I have signed and returned my agreement and TCN has placed a freeze on my payments to the credit union. Now I am being reported the credit bureau as past due. I have called Mr. [redacted] 4 times this week and a total of 6 times regarding this matter with no response. I just want this matter resolved and my credit score not to be effected.
 TCN is to payoff the loan with We Florida Financial in the amount of $3500.00. I want this done within 10 days as I have now been reported as past due.
Regards,[redacted]
%

The College Network, Inc. (“TCN”) has received and reviewed your email dated July 17, 2014, pertaining to [redacted] complaint.
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            TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
[redacted] signed her purchase agreement for her Bachelor of Science degree program according to its terms on November 23, 2011.  At the time she signed her purchase agreement, the program that Ms. ** purchased was approved by the California Board of Registered Nursing (the “CBRN”). In December, 2012, the CBRN changed its position and determined that its prior approval was erroneous.  TCN is working on solutions to this issue. 
 
TCN believes it has fulfilled its obligations under the contract and that Ms. ** is obligated to fulfill its obligations under the contract, specifically to pay TCN for the educational materials and services provided.  It should be noted that Ms. **’s contract with TCN under the heading Customer Acknowledgment clearly states that TCN customers understand that “TCN is not responsible for changes to state board of nursing or other regulatory requirements, nor is it responsible for changes to state board of nursing or other regulatory requirements, nor is it responsible for the approval of various programs by any boards or agencies.”  
 
However, as a good corporate citizen, and without any admission and without any waiver, at this time TCN is willing to grant Ms. **’s request for cancellation under the following conditions:
 
 
 
 
            1.         Ms. ** execute TCN’s Release and Settlement Agreement; and
 
2.               Upon that execution:
 
(a)       TCN will pay off and close Ms. **’s loan in the approximate amount of $3,000.00 with [redacted] Financial Credit Union.
 
(b)       Monies paid by Ms. ** under her contract with TCN will be treated as an “Educational Credit” which can be used by her at any time in the future to complete her advanced non-Certificate TCN educational program using TCN materials. 
 
Please have Ms. ** call me and I will make arrangements to forward to her TCN’s Release and Settlement Agreement for her review and approval.
 
Sincerely,
 
[redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program.
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”
 
*The College Network, Inc. is not affiliated, formally or informally, with ExcelsiorCollege.