The College Network, Inc.

The College Network Inc. (“TCN”) has received and reviewed your email dated February 27, 2015 pertaining to [redacted] complaint.
 
TCN will be sending out [redacted] partial...

refund check out within the next 10-15 business days.  
 
Please feel free to call me in the event you have any additional questions.
 
Sincerely,
 
Bernard [redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

The College Network Inc. (“TCN”) has received and reviewed your email dated May 5, 2015 pertaining to [redacted] complaint.
 
TCN sent out the Exam Fee Check requested by [redacted] on...

May 6, 2015.
 
TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
 
Bernard [redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
 
 
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

I have reviewed your email dated May 22, 2015 pertaining to [redacted] complaint.
 
The College Network, Inc. (“TCN”) is an educational services and eLearning company which provides...

study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
TCN had a 5-Day Cancellation Policy. [redacted] did not contact TCN within five business days to cancel her contract.
 
[redacted] signed her contract with TCN on May 16, 2012 for the purchase of Comprehensive Learning Modules related to the Bachelor of Science in Nursing degree program offered by Indiana State University.     
 
TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
 
[redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
 
[redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program.
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”
 
*The College Network, Inc. is not affiliated, formally or informally, with Excelsior College.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted] That doesn't resolve my request.  I don't want to have to wait for any of the remainder of my checks either.   Would you send me a statement in writing saying I will get my checks within two weeks from now on.  If The College Network can not guarantee that then I would like a full refund.  Even if the current exam fee checks arrive within 10-14 days.  I've still been waiting since Aug 6, 2014.  I do not want to have to wait for my next check no more than the 2-3 weeks I was told it took when I signed up for the program.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

I have reviewed your email dated October 07, 2014 pertaining to [redacted] complaint.
Roman"> 
The College Network, Inc. (“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
TCN had a 3-Day Cancellation Policy. [redacted] did not contact TCN within three business days to cancel her contract.      
 
[redacted] enrolled with TCN on May 01, 2009 for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College*.    
 
TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
 
[redacted] program was designed so Jana Smith can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
[redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program.
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The College Network's e-mail response does not address my complaints at all. It was a generic response that did not even cover any of the issues I addressed with my original e-mail. As of 5/7/14 I still have yet to receive the check to continue my testing that I ordered on 2/4/14. I was originally told by the "advisor" who sold me on this program and again at the time when I requested the check that it would arrive in 3-4 weeks. This is the 13th week since requesting my check. I could have taken a regular course at a school in that amount of time. Repeated attempts to find out the cause for the delay and estimated shipping date have all generated no progress and no real reasons for such an egregious delay. This program was explained to me as something that was flexible, and would adjust to the pace I set forth. That has not been the case at all. These issues also could not have been personally discovered in the 5-day grace period the College Network referenced in their generic response. I still contend that the College Network has misled me and failed to uphold their end of the contract. I would like a refund of all payments made thus far, a cancellation of the contract with the College Network and forgiveness of the loan made through the [redacted] Credit Union. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I am not satisfied with this as it does not have anything in the statement regarding why I am dissatisfied...I am sending the contract stating that I would receive a check for my testing within 8-10 weeks after request.  I requested in October and have received nothing but them telling me they have so many to send out..I am sorry that is not my problem...they promised in the contract...I am received nothing.

The College Network Inc. (“TCN”) has received and reviewed your email dated June 06, 2014 pertaining to[redacted] complaint.
 
TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
[redacted] signed her Purchase Agreement and all applicable documentation for her degree program on February 10, 2012.
 
However, as a good corporate citizen TCN is willing to grant [redacted]’s request for cancellation under the following conditions.
 
TCN requests that [redacted] execute TCN’s Release and Settlement Agreement.
 
TCN is willing to refund [redacted]’s a total of $3,500.00.  
 
Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by [redacted] at any time in the future to complete her non Certificate TCN educational program using TCN materials.
 
 
 
 
 
Please have [redacted] call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature. 
 
Sincerely,
 
[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This cookie cutter, benign response contains no offer for resolution in it. I reject it completely. Clearly Mr [redacted] is a man with no morals, ethics or values, just like the company he works for. If this were a reputable company, it would be easy to release me from my fraudulent contract and get people eager to sign up for the services offered, but it's not. It is a scam operating just within the law with lies and deception as core values. I have filed complaints with the district attorney in Bastrop County, the Texas Attorney General, the Federal Trade Commission, the VA, the Work Force Commission, my Senators and Congressmen, and the Revdex.com. All of whom that have responded, state that your company has no authority to act as a school or issue credit, as I was lead to believe. This company has none of the affiliations that were claimed. Every aspect of this was a fraud. Why would I want another stated lie of a lifetime of support of a company that has yet to keep even one promise to me? I am sure I can find cheaper way to be lied to. I challenge Mr [redacted] to present to the Revdex.com these documents he claims I signed and/or received. If he does produce documents, they are forged, falsified or fabricated to support his and TCN agenda. It took me more than the 5 days grace period to realize that I had been taken in by this scam.  I have no doubt that the hearing on my case, by TCN later NEXT month, will be determined to be in TCN's favor, as it is done with TCN staff, who have a financial interest in finding this matter in their favor. This is far from over. I will continue to warn potential victims of this scam daily both in person and on line. Unfortunately, it appears that my kindness and patience has been misunderstood. I am mad now. Ii will not be stolen from, and I absolutely will not be stolen from to the tune of 8200 dollars. f I am not released from this scam of a contract and the thousands of dollars of debt associated with it, Mr [redacted] can expect to meet me to discuss this matter, in person. 43477542  
Regards,
[redacted]

The College Network Inc. (“TCN”) has received and reviewed your email dated November 13, 2014 pertaining to [redacted] complaint rebuttal.
 
TCN is not responsible for curriculum/program changes made by individual colleges or universities. TCN is willng to upgrade or change out materials for [redacted] at no charge so that he can still achieve his advanced degree.
 
Please feel free to call me if you have any additional questions.
 
Sincerely,

[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As I stated previously, I have absolutely "NO TIME" to spend on these courses, I have also changed my career and nursing is not it.  Again, I paid for 15 courses and only tested out of 2, I should be reimbursed for the unused courses and I believe it's a crime to keep the fee and the product. In the beginning, I was recommending this company, now I will warn people to stay clear, as I believe it is a scam, especially since they are not actually affiliated with any college.  
Regards,
[redacted]

The College Network Inc. (“TCN”) has received and reviewed your email dated August 05, 2014 pertaining to [redacted] complaint rebuttal.
 
TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
[redacted] signed her Purchase Agreement and all applicable documentation for her degree program on July 17, 2012.
 
However, as a good corporate citizen TCN is willing to grant [redacted] request for cancellation under the following conditions.
 
TCN requests that [redacted] execute TCN’s Release and Settlement Agreement.
 
TCN will pay off and close [redacted] loan in the approximate amount of $7,000.00 with [redacted] Credit Union.
 
Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by [redacted] at any time in the future to complete her non Certificate TCN educational program using TCN materials.
 
 
 
Please have [redacted] call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature. 
 
Sincerely,
 
[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

I have reviewed your email dated January 09, 2014 pertaining to [redacted] complaint.
 
The College Network, Inc. (“TCN”) is an educational services and eLearning company which provides...

study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
TCN had a 5-Day Cancellation Policy. [redacted] did not contact TCN within five business days to cancel her contract.
 
[redacted] enrolled with TCN on June 04, 2014 for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College*.     
 
TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
 
[redacted] program was designed so [redacted] can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
 
[redacted]Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program.
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”
Upon enrollment of this program, I was advised to request my test fees to take my final exams, up to 1 week prior to being ready to test. Currently I am being advised that it is taking 12+ weeks to receive a check from TCN to pay for those exams (fees I have already paid to them in my monthly payment). I cannot move forward in this program until I take the final exam for the current class in which I am enrolled. As a result of their "accounting back up problem", I am forced to not only take the time to enroll into a class, study, and prepare myself for the final exam at their secured location, but in addition, now I have to wait 12+ weeks to receive the money to pay for the final exam, putting me, at minimum, 3 months behind MY schedule and pace. I make my payments and have paid my testing fees, it is not my problem that TCN is experiencing accounting problems in which im pretty confident are stemming from all the other lawsuits against them for these exact reasons from hundreds of other students. TCN cannot expect a student to take atleast one exam per year for their program, when it is currently taking 12+ weeks to get a persons money to them to take those exams. I requested payment for my final exam for my current class, back at the beginning of december, I still have NOT received that payment so I can schedule and take my exam. 2 months, 8 weeks, already behind, time already lost, and no guarantee when I will actually receive that payment. 7 months in this program and I cannot progress due to the fault of TCN, not my own. There are many other complaints, as I have researched recently, with students currently waiting 8+ months to receive their exam fees. 8+ months they are behind their pace, due to the fault of TCN. I will NOT be one of those students sitting back wasting time while TCN figures out their financial problems. I requested in writing my contract be cancelled due to the delinquency of TCN in which I received a letter stating they will not cancel my contract and only stated the same things Mr. [redacted] stated in his response here. No reason was given. The letter also stated for me to contact [redacted] for any clarification or questions concerning their decision. I have called and left voicemails with Mr. [redacted] multiple times (7-8) over the past 2 weeks (and have documented every attempt with dates and times) and have received no return correspondence from him. I also requested that he submit to me in writing, the reasoning for his decision not to cancel my contract, so that it can be submitted to my attorney. He has failed to do this also. This is not the only incident involving no return call or correspondence from TCN. It seems to be a trend. I have requested a returned call, email, mail, something, in order to work on a resolution to these issues and have had NO attempt made by TCN in any which way or form. TCN has my phone number, my mailing address, and my active email to contact me, there is absolutely no reason why I havent received anything from TCN or [redacted]. Very unprofessional. I expect some sort of resolution to these issues immediately. A professional company would have already resolved this if only to avoid yet another Revdex.com complaint or lawsuit against them. I will await Mr. [redacted] response through Revdex.com, as this is the ONLY correspondence I have seen from him, prior to taking the next step with my attorney and filing my lawsuit against TCN. Regards,[redacted]

The College Network Inc. (“TCN”) has received and reviewed your email dated June 06, 2014 pertaining to [redacted] complaint.
 
TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
[redacted] signed her Purchase Agreement and all applicable documentation for her degree program on January 30, 2013.
 
However, as a good corporate citizen TCN is willing to grant [redacted] request for cancellation under the following conditions.
 
TCN requests that [redacted] execute TCN’s Release and Settlement Agreement.
 
TCN will pay off and close [redacted] outstanding loan balance of approximately $9,200.00 with Southeast Financial Credit Union.  
 
Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by [redacted] at any time in the future to complete her non Certificate TCN educational program using TCN materials.
 
 
 
 
Please have [redacted] call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature. 
 
Sincerely,
 
[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-[redacted]

The College Network Inc. (“TCN”) has received and reviewed your email dated August 05, 2014 pertaining to [redacted] complaint rebuttal.
 
TCN is willing to remove and reduce the balance owed by [redacted] for all unused Test Fees. The total amount of this adjustment is estimated to be between $1,500.00 and $2,000.00.
 
Please feel free to call me if you have any additional questions.
 
Sincerely,
 
[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

The College Network Inc. (“TCN”) has received and reviewed your email dated October 21, 2015 pertaining to [redacted] complaint.
TCN is not responsible for changes made by state board of nurses, college or university.
[redacted] is encouraged to call TCN to find out how his educational services and materials can be adjusted to be most beneficialsl.   
Please feel free to call me in the event you have any additional questions.
Sincerely,
Bernard J[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

The College Network Inc. (“TCN”) has received and reviewed your email dated November 24, 2014 pertaining to [redacted] complaint.
 
TCN’s Test Fee reimbursement policy requests...

that [redacted] supply her test results. I asked [redacted] to fax me her test results so that I could get her additional test fee checks but she declined to provide TCN with the scores. 
 
Please feel free to call me if you have any additional questions.
 
Sincerely,
 
Bernard [redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443
&nbs

The College Network Inc. (“TCN”) has received and reviewed your email dated July 06, 2015 pertaining to [redacted] complaint.
 
TCN will be sending out [redacted] requested exam...

fee(s) check within 10-15 days business days.
 
[redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
Please feel free to call me if you have any additional questions.
 
Sincerely,
 
 
Bernard [redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

The College Network Inc. (“TCN”) has received and reviewed your email dated July 20, 2015 pertaining to [redacted] complaint.
 
TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
[redacted] signed her Purchase Agreement and all applicable documentation for her degree program on August 13, 2013.
 
However, as a good corporate citizen TCN is willing to grant [redacted] request for cancellation under the following conditions.
 
TCN requests that [redacted] execute TCN’s Release and Settlement Agreement.
 
TCN will pay off and close [redacted] loan in the approximate amount of $8,000.00 with Southeast Financial Credit Union. [redacted] will no longer be responsible for this debt.
 
Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by [redacted] at any time in the future to complete her non Certificate TCN educational program using TCN materials.
 
  
 
 
Please have [redacted] call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature. 
 
Sincerely,
 
Bernard [redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443