The Denver Post

We have attempted to contact the consumer but have not yet connected. Our goal is to provide the desired settlement.

We will satisfy the desired settlement. We have escalated the issue and are requesting immediate resolution. We have emailed the consumer concerning this with contact information, etc.

Initial Business Response /* (1000, 9, 2015/06/22) */
We are working with delivery staff to satisfy the consumer's desired resolution.
Initial Consumer Rebuttal /* (3000, 11, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I cannot believe that it...

has taken so long to "work with" the delivery staff to satisfy a customer. I had to call to report non delivery of our paper on June 17, June 26 and June 28, 2015. We did not receive our Sunday paper until 11:00 a.m. on June 28, 2015.
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 13, 2015/07/10) */
We acknowledge that the consumer is receiving poor delivery service and have communicated this to field personnel. We can credit or send a recovery paper whenever there is a delivery problem. Beyond that we will continue to attempt to resolve the delivery issues on an ongoing basis.
Final Consumer Response /* (2000, 18, 2015/08/10) */

We have followed up with delivery managers and our goal is to provide the desired settlement.

Complaint: 11314865
I am rejecting this response because:What kind of a response is this?  This does not show that any steps have been taken to fix the delivery...

problems or address the lack of customer service communication/follow through.  This is how my inquiries have been handled over the last 10 weeks. I was contacted by a representative in the customer support department who asked for details about my service problems, she stated that she would look into the problem.  No other communication has taken place.  The paper was delivered on time for two days, now has been late for last two days, looks like the same old problem. I called customer service this morning to file complaint about late paper and was told the same story that delivery manager would be informed.  I requested to be contacted on this matter again, and have not been contacted. This has not been resolved, and is the same old story...
Sincerely,
[redacted]

The consumer has been contacted and we are attempting to provide the desired settlement.

Complaint: 11233346
I am rejecting this response because:I DID contact the Denver Newspaper Agency customer care department and spoke with a woman.  It was very...

unsatisfactory, as first she admitted that there was aproblem with the "special editions charge" not being clear - that they were aware of the problem and were working on solutions - and then she completely about-facedand stated that it was very clear.  As I mentioned in my complaint to the Revdex.com, along with documentation, the issue first arose in 2014 when customer care was outsourced to a foreign country.  There was no referral to the fine print on the other side - that this vague special editions charge would be implemented (no dates) - whereas, in all theprevious years, the reverse side of the invoice always consisted of advertisements (yes. I have all my old invoices).  The foreigners, when asked about the change in expirationdate, had no answer.  The following year, after a trip down to the Denver Post Building where my efforts produced a sneer, I found out about this vague special editions andopting out.  I asked for a supervisor, and was told he was busy, but I could leave voice mail.  At that point I had had enough, told the woman she had my information and weended our nonproductive call. I never had the chance to bring up my second issue - the different renewal rates being charged to different customers for a yearly subscription.  That mine was constantly going up, in 2015 from $169 to $199.  I checked with my senior neighbors.  It seems they'd all complained a few years ago when this started happening, and yearly since then, and, as a result, were paying $109, $149, $139, etc.Apparently the squeaky wheel, not the loyal customer, gets the oil.  I brought this up when I went downtown in person, and was offered $169, my previous rate, which I sawnot as a "concession," but rather as punishment for not complaining.  So please stop lying that I never responded.  Phone records will prove who is lying.      
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/04/24) */
We have attempted to contact the consumer and left a voice mail message. We have not heard back yet.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Left...

a voice mail on 4/30 with the person who called and indicated that the newspaper has only been delivered twice before 7am in 2 weeks. Not sure anything has really changed.
Final Business Response /* (4000, 9, 2015/05/08) */
We have contacted the consumer and he is waiting for better results, although there has been some improvement. T

We are processing the desired settlement as requested.

The consumer has been contacted and I believe the desired settlement has been satisfied.

The consumer has been contacted. We believe we have discovered and fixed a data problem and are attempting to satisfy the desired settlement.

Field managers have again been notified and contact with the consumer has been requested.

Initial Business Response /* (1000, 9, 2015/09/10) */
The consumer was on vacation for a time. We have attempted contact via telephone and are awaiting a return call.

We have attempted contact with the consumer numerous times but have not yet connected. We received verification from one of our agents that the product was delivered last Saturday.

Initial Business Response /* (1000, 6, 2015/11/16) */
The consumer has been contacted and we believe we are in the process of satisfying the desired resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I called the consumer and left a message that we will be satisfying the desired settlement.

We have contacted the consumer and honored the disputed amount and are attempting to provide the desired settlement.

The consumer has been contacted and we will provide the desired settlement and have begun the first steps in the process for this to occur.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]