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Reviews Newspaper The Denver Post

The Denver Post Reviews (264)

• Jun 19, 2023

Customer service - not good
I would describe the customer service "supervisor" I spoke with to be extremely unhelpful and virtually useless. A total waste of my time. No ability to escalate my issue or even allow me to speak with someone who may actually have some authority to do something other than repeat a corporate boiler plate response. Either very poor training or very poor corporate policy. I cancelled my subscription.

denver post
This company has been called every week Saturday and Sunday paper never comes and then they say a credit will be added. I told my husband not to renew but he did and now it never comes, and they are scammers they will not give our money back...so I'm telling everybody do not even buy a Denver post boycott them...Andrew that answers the phone is stupid he doesn't listen he tries to get around your question. POOR SERVICE

missing papers
In may I did not get a paper for 19 days and if I did it was about 3:00 0p or later . so far in june I have miss 5 days.. no one can explain to me why . the service is terrible I pay for early delivery every day and I dont get the paper it is very late

+1

Lack of delivery and unsatisfactory responses to calling in delivery problems.
Few paper deliveries since the first of the year. Sometimes calling got the back issues
delivered, but mostly no papers delivered at all. We declined your solution to credit our account because we just want the newspapers. That's why we subscribe! Staffing shortages may be the problem, but that doesn't help us subscribers
.

+1

Crummy delivery service
The delivery of the newspaper to our door has been deplorable over the last month. Many mornings we do not get the paper. We call to report no delivery. We are told the paper will be delivered. Usually we do not see a paper. Today we did not receive the Sunday paper. I am convinced they really don't want to do delivery. They want everyone to go digital. Well, I am very near canceling my subscription. If we got credit for papers that are not delivered that would be something but we aren't even offered that. Denver Post, are you going to do something about this situation?

+4

The Denver Post does not care anymore about customer service
It takes a lot to get me to write a letter to complain about a service provider or product. The Denver Post has managed to achieve that. I have put up with the morning paper turning into the afternoon paper and once after I make my weekly call to tell them that I never received my weekend paper. Now, I simply just don't get the paper at all. I made my weekly call to the Post to press the buttons to indicate that I did not receive either the Sat or Sun paper. I needed to speak to an actual customer service person. The recording said that the hold time was unusually long (not surprising based on their current service levels) and was told to press #1 for a call back if I didn't wish to stay on hold. I did just that and in 5 minutes I got a call back which was their same recording that indicated that the hold times were unusually long. I pressed #1 again for a customer call back and surprise, surprise...never received a call or the paper. I have no plans to renew my subscription unless I can just get the digital version. Why pay for a physical newspaper when you don't receive the paper at all or very late in the morning or early afternoon. And that's after you call every single week because your paper never arrives.
The Denver Post simply doesn't care whether you receive the paper or not as long as you continue to pay them for a service they have no intention of honoring. Shame on you Denver Post!

+2

Be sure to cancel your subscription WELL IN ADVANCE
I had a "first-month subscription" dated 7/1/2020. Because you cannot cancel in your online account, I called to cancel the morning of 7/29. Later I found out they had already billed me for another month @ $14.99 on the 27th (went through my bank on the 29th). They have "no refund" policy and wouldn't even consider my request. And, I was told that they bill 5 to 10 days BEFORE the subscription expires! So BE SURE to cancel at least 10 days before the end date of your subscription!

+4

Credit my account!!! Reverse charges on Debit card
I cancelled the renewal of my subscription on 6/22/2020. Immediately, digital access was terminated, and home delivery was terminated as of the next morning. However, the subscription people at 303-832-3232 refused to reverse the charges on my debit card. They told me to contact my "bank" if I wanted the charges reversed. I had used the debit card sent to me for the federal stimulus. This was a mistake, in that they are slow as molasses in investigating wrongful charges. In the meantime, the Denver Post has called me again offering another deal on the price. I say, not a chance, until you reverse the charges. The man said he's in sales, and has no authority to reverse the charges. In the meantime, I paid the Denver Post $700 (!) (yes, I'm a sucker) for a Denver Post subscription through June of 2021, and I am not getting the newspaper. WHAT DO I NEED TO DO TO GET YOU TO GIVE ME MY MONEY BACK? This is robbery.

Thank you. Account # 101500242; 2308 S Hoyt St., Lakewood; phone 303-999-0798

+3

Initial Business Response / [redacted] (1000, 9, 2015/09/10) */ We have attempted to contact the consumer via telephone but have not yet been successful Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/09/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I got a refund and the subscription canceled

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11080669, and find that this resolution is satisfactory to meHowever, I have received this response from the Denver Post in the past, without any improvement in my delivery service I don't feel that a complete resolution can be achieved unless they change the carrier on my route The service improves for a short period of time and then, over time, becomes worse than before Time will tell if they have really addressed the problem I do appreciate the quick response I got from the Post as well as the professional manner of the person who called me Sincerely, [redacted] ***

+1

Initial Business Response / [redacted] (1000, 6, 2015/11/16) */ The consumer has been contacted and we believe we are in the process of satisfying the desired resolution

Initial Business Response / [redacted] (1000, 6, 2015/12/09) */ We have attempted to contact the consumer via telephone but we have not yet spoken.We will continue to attempt contact via email Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Christmas is coming and this is to depressingAll they do is call and I said in my complaint that I can't hear, so this is just a waste of timeI'd appreciate if hey didn't call or email any more

+1

We have attempted to contact the consumer and will all that we can do to satisfy the desired settlement

We have attempted contact with the consumer and believe the desired settlement has been satisfied

We have attempted to contact the consumer via telephone and left a voice mailWe are attempting to provide the desired settlement

We will never attempt to satisfy the desired settlement listed on this complaintWe will attempt to correct the delivery location however

Initial Business Response / [redacted] (1000, 9, 2015/07/15) */ We believe that the consumer's desired resolution is satisfiedIf not she will advise us

We will satisfy the desired settlementWe have escalated the issue and are requesting immediate resolutionWe have emailed the consumer concerning this with contact information, etc

The consumer has been contacted and we will provide the desired settlement and have begun the first steps in the process for this to occur

The consumer has been contacted and we are in the process of satisfying the desired settlement

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Address: 5990 Washington St, Denver, Colorado, United States, 80216-1349

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13039 0 0
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+1 (303) 954-2607

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