The Denver Post

The consumer had been contacted yesterday via email, based on his email,  that we were stopping the subscription on October 1st, since there were funds on the account to pay through that date.  The subscription will now stop immediately this Sunday, 09/17, as now requested. I apologize for...

the inconvenience.

Complaint: [redacted]
I am rejecting this response  because:  I want to see if service improves.  I did receive a call from the Zone Manager.  Thank you.  I WOULD LIKE TO KNOW HOW...

MANY COmplaints have BEEN FILED.  TALKED TO A NEIGHBOR TODAY AND SHE IS UPSET.  MY FAMILY IS ALSO HAVING PROBLEMS.  I THINK THEY ARE SCAMMING A LOT OF PEOPLE.  THANKS.  
Sincerely.  
[redacted]

The consumer has been contacted and we believe we have satisfied the desired settlement. We will continue to work at resolving future issues if they occur.

A rate adjustment was done on 8/19 as well as rate change to the desired rate on the consumer's account. There was a refund request processed in which funds should have returned to the card yesterday in our...

system which should be evident to the consumer in a couple of days. An agent attempted to call the telephone number on the complaint and a message was left. I will instruct the detail to be emailed to the email address on the form.

Initial Business Response /[redacted]/
We [redacted] comply with the consumer's desired resolution and I apologize for the delay. We dropped the ball. I [redacted] reach out to him next week.

(The consumer indicated he/she DID NOT accept the response from the business.)
The Denver Post agreed to refund charges that were taken from my account. As of January 7th, that refund has not happened. I do not want this closed until the refund has been done.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I talked to some person from the Denver post and all he wanted to do was try to force us to take the paper and I responded that we were tire of the harassment and that we did not want them to call us any more and if they did we would call the [redacted] PD and file a complaint.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: It has been a week and even tho I received a phone call but just another promise.  I have not received the reimbursement check.  
Sincerely,
[redacted]

The consumer has been contacted and we are in the process of satisfying the desired settlement.

We acknowledge the comments from the consumer.

We have attempted to contact the consumer, leaving a message with contact information. We have also followed up with delivery managers so we can attempt to fulfill the desired resolution.
Complaint Response Date bumped because: Data Base Migration

We have attempted to contact the consumer via email and telephone but have not heard back.

The consumer has been contacted, as well as our field manages in the area concerning this complaint related to delivery. We are attempting to correct all issues moving forward.

We have attempted to contact the consumer via telephone and left a voice message but have not yet heard back.

We have attempted to contact the consumer multiple times but have not yet had a response back. We have also contacted our field managers to hopefully correct the delivery issues asap.

Our field manager has tried multiple times to call the consumer and has left messages but we have yet heard back, at least as of this morning.

Initial Business Response /* (1000, 9, 2015/09/10) */
We have attempted to contact the consumer via telephone but have not yet been successful.
Initial Consumer Rebuttal /* (2000, 11, 2015/09/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I got a refund and...

the subscription canceled.

We have contacted the consumer and are attempting to fulfill the desired settlement.

Initial Business Response /* (1000, 9, 2015/07/15) */
We believe that the consumer's desired resolution is satisfied. If not she will advise us.