The Denver Post

Complaint: ***
I am rejecting this response because:The Denver Post needs to STOP THE POLICY OF MAKING UP EXTRA CHARGES AGAINST EVERYONE'S ACCOUNT. The Denver Post current policy is that they will charge a customer more than the agreed annual subscription rate, without the consent of the customer. This is FRAUD on the part of the Denver Post
Sincerely,*** ***

We have communicated with the consumer and are working at satisfying the desired settlement

We have attempted to contact the consumer multiple times but have yet to contactWe have communicated the issue to our field managers in the area and our goal is tp satisfy the desired settlement

The consumer has been contacted and I believe we have satisfied the desired settlement.

The consumer has been contacted and our goal is to satisfy the desired settlement on an ongoing basis.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: 11188695I have now received a paper 10 days after its date and three days after I complained here on the BB site.  Look, this means...

that the news in the paper was 10 days old, and the ads in the Sunday paper were no longer valid.  So how is it a response to fix the problem?  I agree that the paper was in a nice plastic bag and delivered carefully and was in good condition. Thank you for that, I guess. I have no idea if they have addressed the situation with the carrier flinging the paper.  I was not involved in the discussion.And the Denver Post admits that no supervisor or area manager has contacted me. That was not MY original idea anyway.  I was told by the DP customer service reps on the third, fourth and fifth day of my calls that THEY were embarrassed and would "elevate" the problem to supervisors/managers who cared or supervised the people who were not doing their job.  I am not sure now who is not doing their job, but all I have is a 10 day old paper.Something is not right at the delivery division of the Denver Post.  It doesn't sound like a "better business" with an A+ rating to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11080669, and find that this resolution is satisfactory to me. However, I have received this...

response from the Denver Post in the past, without any improvement in my delivery service.  I don't feel that a complete resolution can be achieved unless they change the carrier on my route.  The service improves for a short period of time and then, over time, becomes worse than before.  Time will tell if they have really addressed the problem.  I do appreciate the quick response I got from the Post as well as the professional manner of the person who called me.  Sincerely,
[redacted]

The consumer has been contacted and we believe that the desired settlement will be satisfied.

The consumer has been contacted and we believe that that the desired settlement has been met for the last two weeks or so.

We have attempted contact with the consumer and believe the desired settlement has been satisfied.

We are attempting to provide the desired settlement. There is not an active record for this delivery in our database.

The consumer has been contacted, as well as our field agent who has said the issue will be corrected.

We attempted to satisfy the desired settlement and did reverse a charge of $23.74. After that the consumer's card holding bank disputed an amount of  $15.38. We consider this matter closed.

I attempted to contact the consumer but have not heard back yet after leaving a voice message. I have entered a credit on the account as requested on the complaint. I have also sent the customer delivery information to out to our field managers in the area as an escalation.

Initial Business Response /* (1000, 13, 2015/06/30) */
We are attempting to satisfy the consumer's desired resolution working with our delivery staff.
Initial Consumer Rebuttal /* (3000, 15, 2015/09/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The...

delivery was good for about 6 weeks. Then I only received the paper 3 out 8 days despite requests for redelivery. It was then good for about a month. Now Sunday morning and no paper again. They seem to be unable to solve there problems or just don't care.
Final Business Response /* (4000, 17, 2015/09/22) */
The consumer has been contacted and we are attempting to satisfy the desired result.
Final Consumer Response /* (4200, 19, 2015/09/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On Sunday September 13th I did not receive the paper. I was told by phone and e-mail a replacement paper would be sent out. I received it on Tuesday. I was contacted by a representative of The Denver Post and we discussed the problems with delivery. On Monday September 21st I called at 7 AM because I had not received the paper. I told them a paper better be there when I came home or I would cancel. I returned home at 1 PM and the paper was there. Tuesday through Friday I received the paper but it was late every day. On Saturday at 8 AM I still had not received the paper. I was told a replacement paper would be delivered within the hour. At 10:30 the paper still had not arrived. I called and cancelled the paper. I have had terrible service since January of this year and mediocre service for a year and a half before that. They have done nothing to correct these problems. I now want all money I have given to them since the first of the year returned to me as they have not held up there end of the bargain. I can't even count the number of times I have contacted them by phone and e-mail. I should charge them for my time and aggravation as well. [redacted]
;

We attempted contact with the consumer and will reverse the charges to the credit card as was requested.

Initial Business Response /* (1000, 5, 2015/04/24) */
The consumer has been contacted and, following his instructions attempted to satisfy the desired resolution. This was unsuccessful.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/04) */
(The consumer indicated he/she DID NOT accept the...

response from the business.)
This response is a falsehood, in the respect that they did not follow my instructions and provide me with the detailed billing information I requested. I was contacted by a Post representative
who had sent me a list of billing amounts on corresponding billing dates starting in September 2014. No period of coverage was provided for the dates and amounts billed. Again, they claimed their billing process was having trouble and provided their incorrect rationale that the reason they did not bill for November 2014 was this ongoing problem with their billing software, while in fact that was the "resolution" provided by my initial complaint in October 2014. In early 2015 they reversed this and billed me post-facto for "November 2014", reversing the customer service action they provided in my initial complaint lodged in October 2014 that was to correct the September billing error by not charging me in November 2014. I wrote a lengthy response indicating they provided no information on why I was billed twice in September, and I provided a complete billing history starting January 1, 2014, once again outlining the entire history that I provided to the Revdex.com in this Revdex.com complaint. I requested they provide the period of coverage of the subscription for the dates billed, and provide clear reasons for any duplicate billing that I pointed out to them. In the meantime I had received a notice from the Post subscription department that they were raising my rate for the same subscription, almost doubling my current rate. This was to start April 26. Given the trouble I have experienced with the Post in not being responsive to my consumer requests, I canceled the subscription. I informed them of this in my response, but made it clear I still expected them to provide the information requested on the dispute. I heard nothing further. In summary, I received one response from a Post representative regarding this Revdex.com complaint. It was unsatisfactory as they did not provide any insightful reason as to the billing breakdown I had received. They simply provided a list of billing dates and amounts.
Final Business Response /* (4000, 14, 2015/07/08) */
As far as we are concerned we followed through with the customer and provided the billing records he indicated, as well as a detailed explanation via email.
Final Consumer Response /* (4200, 16, 2015/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from the Post indicates they have no interest or intent to actually resolve this issue. They provided inadequate information, which did not fully include the material I requested. This further demonstrates the incompetency of those billing department. If a third party were to review
the exchange and the information they provided to me, it would be clear they have not adequately responded and explained the discrepancies. I have ended my business with the Denver Post and will not resume it in the future. Very disappointed with this entire complaint process.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11392289, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
*

We have attempted to contact the consumer and have left a voice mail requesting a return call.