Complaint: [redacted]
I am rejecting this response because: I have reached out to your company for assistance multiple times to no avail. Emails/facebook chats and the like never received a response. No action was taken on your end. Nothing has happened because of it. Thus why I am going through the Revdex.com.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
We request that you look into our refund policy and faq on our website. After doing so please contact p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} [redacted] for further assistance. p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px...
Complaint: [redacted]
I am rejecting this response because:the product is only being shipped BACK to the seller so they will get to keep my money AND my product. This is not a resolution.
Regards,
[redacted]
Good Afternoon, After reviewing the order and complaint it appears that a package was successfully delivered. We apologize for the delay in shipping as we had some logistical eras that we have since corrected.
Complaint: [redacted]
I am rejecting this response because:This is unacceptable. Due to the horrible customer service an execution should be made. The package is in [redacted] I live in [redacted] I have been waiting for three days. No one can provide answers. You need to provide the proper customer service. I spoke with someone named Lisa before making my purchase and was told I could get a refund because I was concerned about sizing. So try again. I will not accept a store credit.
Regards,
[redacted]
It appears we successfully delivered your package. Both DHL and [redacted] state the package was delivered in September. We kindly ask that this negative review be removed.
Unfortunately the delay in shipping is on the courier service due to their delay with holiday orders. Since the item is en route we can not issue a refund for the product. You can return the items once received to receive a refund in the form of store credit. During checkout you agreed to our terms...
of service which indicates refunds are provided in the form of store credit.
rejecting this response because:I apologize for not responding in the time allotted - I was ill and had limited access to my phone. Would it just be possible to receive a refund at this point as I initially requested to resolve the issue? Not sure if I would want to order a replacement although new management is in place. Thank you Mike in advance for wanting to resolve this issue that I had with prior management.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
due to the nature of these products by law we are not allowed to resell used items. Even if a garment is tried on its considered used. Contact [redacted] for further assistance on the matter.
Complaint: [redacted]
I am rejecting this response because:
I had no need to visit the wax tutorial guide hence I never saw the message. The requirements should be plainly shown on the checkout screen or as a pop up on the wax itself. There are numerous complaints about this business ripping people off in this way. It is unacceptable and they are stealing my money for a poor product. I want this cancelled now!
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have reached out to your company for assistance multiple times to no avail. Emails/facebook chats and the like never received a response. No action was taken on your end. Nothing has happened because of it. Thus why I am going through the Revdex.com.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
During checkout our customers accept our terms and services which indicate ALL refunds are given in the form of store credit.
Please forward any and all written correspondence to [redacted] for review and I will gladly assist you in any means.
Can you please email [redacted] with your order number so I may look into the order issue for you and better help you with your order error.
Please forward any conversation made to the perfect sculpt to [redacted] and I will gladly look into this for you.
We request that you look into our refund policy and faq on our website. After doing so please contact p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} [redacted] for further assistance. p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px...
'Helvetica Neue'; color: #454545}
Complaint: [redacted]
I am rejecting this response because:the product is only being shipped BACK to the seller so they will get to keep my money AND my product. This is not a resolution.
Regards,
[redacted]
Good Afternoon, After reviewing the order and complaint it appears that a package was successfully delivered. We apologize for the delay in shipping as we had some logistical eras that we have since corrected.
Complaint: [redacted]
I am rejecting this response because:This is unacceptable. Due to the horrible customer service an execution should be made. The package is in [redacted] I live in [redacted] I have been waiting for three days. No one can provide answers. You need to provide the proper customer service. I spoke with someone named Lisa before making my purchase and was told I could get a refund because I was concerned about sizing. So try again. I will not accept a store credit.
Regards,
[redacted]
This order was cancelled and refunded due to the customer request.
It appears we successfully delivered your package. Both DHL and [redacted] state the package was delivered in September. We kindly ask that this negative review be removed.
The name [redacted] do not exist.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Unfortunately the delay in shipping is on the courier service due to their delay with holiday orders. Since the item is en route we can not issue a refund for the product. You can return the items once received to receive a refund in the form of store credit. During checkout you agreed to our terms...
of service which indicates refunds are provided in the form of store credit.
Complaint: [redacted]
I am...
rejecting this response because:I apologize for not responding in the time allotted - I was ill and had limited access to my phone. Would it just be possible to receive a refund at this point as I initially requested to resolve the issue? Not sure if I would want to order a replacement although new management is in place. Thank you Mike in advance for wanting to resolve this issue that I had with prior management.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
due to the nature of these products by law we are not allowed to resell used items. Even if a garment is tried on its considered used. Contact [redacted] for further assistance on the matter.
Complaint: [redacted]
I am rejecting this response because:
I had no need to visit the wax tutorial guide hence I never saw the message. The requirements should be plainly shown on the checkout screen or as a pop up on the wax itself. There are numerous complaints about this business ripping people off in this way. It is unacceptable and they are stealing my money for a poor product. I want this cancelled now!
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]