Searching our store for the order number provided, we do not show records of this orderIf the customer feels as though this is in fact an order number for our site please contact *** with Revdex.com Claim in the subject so we can look further into the matter
Complaint: ***
I am rejecting this response because: I have twice reached
out to the company through these "live chats" and the problem has not yet been rectified Each time I have spoken to someone, I have been told the exact same thing (i.e-- there was an issue with shipping, that they will "escalate" my order) and nothing has happened as a result The first time I reached out several weeks ago I was told they would resend the product ASAP and I have yet to receive it When I spoke with Mike yesterday, he told me the exact same thing as before, as if going off a script, and again assured me he could "escalate" my order It was as if there was no note in my account about my previous chats with representatives for this "company." When I asked for a refund yesterday, I received no response from the "live chat." At this point, I do not want the product I simply want a refund
Regards,
Erin O'Brien
Good Morning, After looking into your order number it appears the purchase you made was for our monthly subscriptionThis purchase states it is a monthly subscription where a bra is sent every month to the consumerThere is a month minimum before cancellation as stated on our website due to
the discount value we placed on this itemContact *** for further assistance
It appears this complaint was made a day after the items were deliveredThere was a delay in shipping with holiday sales and an issue with *** an original carrier of the products however after recently switching to DHL the items have been delivered to the address provided
Good Afternoon, After reviewing this order and consulting the shipping information provided to the email associated with this order it appears that the expected delivery date for this order is 3/24 Please use the tracking provided to the order. ***
I apologize for the experience you have hadContact me, ***Please have the email account you emailed at hand as well as your order number and email used to order so I can assist you further
Complaint: ***
I am rejecting this response because:
I ordered the items on 01/26/2018. I understand a company might have back ordered items, but this time span is totally unacceptable. They do not answer calls, emails, messages, or chats. This is unprofessional to say the very least. This company should inform their customers that it could be months before they receive their orders. This company has multiple complaints on their social network pages due to the same reasons aforementioned. I would like my money refunded. I believe their response to my initial complaint is to try to placate the customers so the issue can be dropped. This company practices poor business ethics
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
I have already tried calling customer service multiple times and the line has been busy every single timeI
want all contact regarding my refund to go through the Revdex.com because this is not a trustworthy establishment
Regards,
*** ***
[A default letter is provided here which indicates your acceptance
of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***I will contact them and hopefully get it resolved
I do apologize, as stated previously, we have changed management and your reorder is en route to your locationThe reorder is en route and already in your local post
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Using the following tracking information from DHL it appears your package is scheduled to arrive tomorrowWe kindly ask that you please remove the negative complaint as we have resolved the issue
Searching our store for the order number provided, we do not show records of this orderIf the customer feels as though this is in fact an order number for our site please contact *** with Revdex.com Claim in the subject so we can look further into the matter
Complaint: ***
I am rejecting this response because: I have twice reached
out to the company through these "live chats" and the problem has not yet been rectified Each time I have spoken to someone, I have been told the exact same thing (i.e-- there was an issue with shipping, that they will "escalate" my order) and nothing has happened as a result The first time I reached out several weeks ago I was told they would resend the product ASAP and I have yet to receive it When I spoke with Mike yesterday, he told me the exact same thing as before, as if going off a script, and again assured me he could "escalate" my order It was as if there was no note in my account about my previous chats with representatives for this "company." When I asked for a refund yesterday, I received no response from the "live chat." At this point, I do not want the product I simply want a refund
Regards,
Erin O'Brien
Good Morning, After looking into your order number it appears the purchase you made was for our monthly subscriptionThis purchase states it is a monthly subscription where a bra is sent every month to the consumerThere is a month minimum before cancellation as stated on our website due to
the discount value we placed on this itemContact *** for further assistance
It appears this complaint was made a day after the items were deliveredThere was a delay in shipping with holiday sales and an issue with *** an original carrier of the products however after recently switching to DHL the items have been delivered to the address provided
Contact *** for further assistance
Good Afternoon, After reviewing this order and consulting the shipping information provided to the email associated with this order it appears that the expected delivery date for this order is 3/24 Please use the tracking provided to the order. ***
Please contact *** for assistance on the matter
I apologize for the experience you have hadContact me, ***Please have the email account you emailed at hand as well as your order number and email used to order so I can assist you further
Complaint: ***
I am rejecting this response because:
I ordered the items on 01/26/2018. I understand a company might have back ordered items, but this time span is totally unacceptable. They do not answer calls, emails, messages, or chats. This is unprofessional to say the very least. This company should inform their customers that it could be months before they receive their orders. This company has multiple complaints on their social network pages due to the same reasons aforementioned. I would like my money refunded. I believe their response to my initial complaint is to try to placate the customers so the issue can be dropped. This company practices poor business ethics
Regards,
*** ***
After reviewing the complaint the order number does not match the complaintIt may be possible the order was with a different store
Complaint: ***
I am rejecting this response because:
I have already tried calling customer service multiple times and the line has been busy every single timeI
want all contact regarding my refund to go through the Revdex.com because this is not a trustworthy establishment
Regards,
*** ***
Contact *** There are issues delivering to military facilities currently with courier servicesContact *** for an immediate refund
Good Afternoon, I apologize to hear about your issueFeel free to contact me at *** for further assistance on this issue
[A default letter is provided here which indicates your acceptance
of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***I will contact them and hopefully get it resolved
I do apologize, as stated previously, we have changed management and your reorder is en route to your locationThe reorder is en route and already in your local post
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Contact mike*** for further assistance
Please forward the images to *** for further assistance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Using the following tracking information from DHL it appears your package is scheduled to arrive tomorrowWe kindly ask that you please remove the negative complaint as we have resolved the issue