Our sweat vests have gone through various esthetic changes but the material quality has always remained the same. We tested slight variations in design to provide optimal performance. Every vest that has been sent from our store has been of the same quality and material.
After locating the order and reviewing tracking it appears the items were delivered to the address provided by the customer. We do apologize for the delay as the customer stated there was an error in one tracking but the secondary tracking provided shows successfully delivery which is also stated by...
Complaint: [redacted]
I am rejecting this response because:I have already contacted them several times. Plus I'm not in the US and I can't a afford an international call. They don't say anything about how they plan to resolve my issue in their answer. Please help me get my money back, thank you.
Regards,
[redacted]
Good Morning, FIrst I would like to apologize on behalf of The Perfect Sculpt™ for not notifying of a stock issue, It appears that the HQLWT is size L is currently on backorder. In adherence to their policies any item backordered is not eligible for a refund and will be shipped once the item is...
received by warehouse. New stock should be arriving within a week to the fulfillment center in Valencia California.
Good Afternoon, Please contact [redacted] for further assistance in receiving your order. I apologize for the experience, as we have shifted management team we want to ensure you get the item you rightfully purchased.
It seems your item was picked up by [redacted] on the 19th of December. There have been issues with [redacted] scanning all products on that date and we are currently working with [redacted] to locate all unscanned packages. Please email [redacted] for assistance, we will check your order number along...
Complaint: [redacted]
I am rejecting this response because:
I don't believe they will take care of this matter due to their consistent lies in previous correspondence...I still don't have the product.
Regards,
[redacted]
The customer requested a refund which was given on our end. We would ask that this comment please be removed as the customer has been given the refund which she asked. Our site states delivery time frames for in-stock items. We note there may be delays for any items low or out of stock.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have recently switched management and would like to rectify an issues that may have been lost in transit or lost during fulfillment. Please contact [redacted] for additional assistance.
Due to legalities, items worn can not be returned. Our site states refunds are given in the form of store credit in 2 separate locations on the website. If the consumer continues the purchase it is at their own discord.
I do want to first apologize for any customer issues. After transitioning management we are doing our due diligence to correct any issues that we can. For any orders that were affected due to prior management is implored to contact our returns line at [redacted] with the...
subject line Revdex.com Related for further assistance. If the customer considers the items they purchased we will guarantee their satisfaction and if a refund is eligible and owed we will process as well. We have created new protocol which can be found on our FAQ and Returns Policy section of our site to help aid customers in procedures and processes.
Complaint: [redacted]
I am rejecting this response because:
This email was never sent and occurring to all chat correspondence this was never mentioned!
Regards,
[redacted]
Our sweat vests have gone through various esthetic changes but the material quality has always remained the same. We tested slight variations in design to provide optimal performance. Every vest that has been sent from our store has been of the same quality and material.
I apologize for the experience. We have transitioned to a new team of agents. [redacted] for further assistance.
After locating the order and reviewing tracking it appears the items were delivered to the address provided by the customer. We do apologize for the delay as the customer stated there was an error in one tracking but the secondary tracking provided shows successfully delivery which is also stated by...
DHL carrier service.
Complaint: [redacted]
I am rejecting this response because:I have already contacted them several times. Plus I'm not in the US and I can't a afford an international call. They don't say anything about how they plan to resolve my issue in their answer. Please help me get my money back, thank you.
Regards,
[redacted]
Good Morning, FIrst I would like to apologize on behalf of The Perfect Sculpt™ for not notifying of a stock issue, It appears that the HQLWT is size L is currently on backorder. In adherence to their policies any item backordered is not eligible for a refund and will be shipped once the item is...
received by warehouse. New stock should be arriving within a week to the fulfillment center in Valencia California.
Good Afternoon, Please contact [redacted] for further assistance in receiving your order. I apologize for the experience, as we have shifted management team we want to ensure you get the item you rightfully purchased.
It seems your item was picked up by [redacted] on the 19th of December. There have been issues with [redacted] scanning all products on that date and we are currently working with [redacted] to locate all unscanned packages. Please email [redacted] for assistance, we will check your order number along...
with the claims we have made with [redacted].
Your account has been refunded due to insufficient stock to cover the order.
Complaint: [redacted]
I am rejecting this response because:
I don't believe they will take care of this matter due to their consistent lies in previous correspondence...I still don't have the product.
Regards,
[redacted]
The customer requested a refund which was given on our end. We would ask that this comment please be removed as the customer has been given the refund which she asked. Our site states delivery time frames for in-stock items. We note there may be delays for any items low or out of stock.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have recently switched management and would like to rectify an issues that may have been lost in transit or lost during fulfillment. Please contact [redacted] for additional assistance.
I apologies for the experience had. Please contact [redacted]. He is the customer service assistant manager who will gladly aid in your issue.
Due to legalities, items worn can not be returned. Our site states refunds are given in the form of store credit in 2 separate locations on the website. If the consumer continues the purchase it is at their own discord.
Contact [redacted] for further assistance
I do want to first apologize for any customer issues. After transitioning management we are doing our due diligence to correct any issues that we can. For any orders that were affected due to prior management is implored to contact our returns line at [redacted] with the...
subject line Revdex.com Related for further assistance. If the customer considers the items they purchased we will guarantee their satisfaction and if a refund is eligible and owed we will process as well. We have created new protocol which can be found on our FAQ and Returns Policy section of our site to help aid customers in procedures and processes.
Once you contact [redacted] that process may begin.
Please contact [redacted] for further assistance.
Contact [redacted] for assistance on the matter.
Complaint: [redacted]
I am rejecting this response because:
This email was never sent and occurring to all chat correspondence this was never mentioned!
Regards,
[redacted]