Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I want it to be noted though that I was never contacted by or spoke to MrCover the phone, but I will head into the store and attempt to purchase these items at the advertised pricingThank you Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint NUMBER ONEthey lied and said that they open the restrooms to customers shoppingthat is NOT correctall the food is closed, as in no bakery person, no service deli person, but I had dollars worth of groceries, in addition to eating lunch there every day, and spending between 10-dollars daily at their storesso I think that is a crock of you know whatI can and plan to get a lawyerwhat they are doing is illegal to people with a disabilitiyIBS is a disability if they had not heard.thanks so much for not caring and probing you are in fact the WORST company to give my money totry growing a brain and some compassionand listening when customers speakyour apology was as unapologetic as they come Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I received an email from Kroger Executive Office, asking for my Kroger ID I replied with my Kroger ID in the email, and I am now awaiting a response Regards, [redacted] ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com regarding the behavior of our associate We expect our employees to conduct themselves in an attentive professional friendly manner and treat our customers with respect at all times even when they are explaining store policyWe are committed to providing our customers with the most enjoyable shopping experience possibleThis customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comPlease be assured that our company prides itself on integrity and we value the customer's input I've documented the customer's concern and notified the store management teamWe operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The company never contacted me try to resolve the issueThey claim that I did not have any witnesses not I did not have one of their Fred Meyer employees come outside to show incidentWhen I went to make the complaint and report nobody offered to go outside to see damageI didn't know that that was the procedureI provided pictures and receipt with time and dateI also have a witness but the few refused to except that informationI also told them so can provide pictures taken from my [redacted] at that time witch will provide location, date and timeBut they refused to except that too Fred Meyer stores parking lot ground had a big pothole that they were aware off which damaged my wheel of my expensive [redacted] and their Insurance claims that I falsified the accident please do not do not close this matter as he has not been resolved I also want the public to be aware of this third-party insurance company that doesn't ask for any information and make their own conclusions without correctly investigating incident Regards, [redacted] **
This office has not issued any additional refund to the customer's credit/debit cardThe refund would have been automatically processed the day of or the day after the fuel purchase made on 4/22/If the customer is claiming the store never issued them a refund for the difference on their credit/debit card then they must contact the Store Manager for assistanceWe have nothing further to add and this case needs to be closed.Regards,Kroger Co.Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Upon settlement of the claim I will close the complaint Regards, [redacted]
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comPlease be assured that our company prides itself on integrity and we value the customer's inputI've documented the customer's concern and notified the store management teamWe operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any wayWe appreciate your concerns regarding the hours of operation for your local store Pizza departmentThe store manager James would like for you to reach out to him at the store for resolutionOur company prides itself on offering excellent customer service and we expect all store departments to remain open until the posted closing timeWe apologize for your experience and appreciate your feedbackRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer Regards, Kroger Co
I am only accepting this because the company will not allow me to speak to anyone but the store manager He has failed to accomplish getting his store to preform with good customer service This issue is not really closed but when a company lacks the drive to make a situation better then there is nothing else I can do as a individual This store has lost me as a customer and I will share my feedback with other customers who want to visit this location Kroger,Poor service = bankrupt companies Just ask [redacted] They were the kind of pathetic service Some Kroger Locations are following in their shoes
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for all your help! Kroger has added points to my account Regards, [redacted] ***
We appreicate the assistance of the Revdex.comWe want to apologize but all gift card purchases are finalWe are only a third party vendor for retail gift cardsThis is not a product that we manufacture and we would not be financially responsible for this gift cardPlease have the customer contact the Customer Service phone number on the back of the gift card for all assistance regarding these gift cards Regards, Kroger Co Ref # [redacted]
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comPlease respond to this email with your 12-digit card number and receipt information:Date of the transactionTime of the transactionSeries of numbers after the timeAmount of transactionI would be more than happy to reviewWe look forward to hearing from you soonWe appreciate the assistance of the Revdex.com.Regards,Kroger Co
Kroger may not sell items that have ingredient labelsPoison in products is illegalCustomers are entitled to monetary compensation who are mildly poisoned by Kroger products
Store Management has the right to accept, decline or limit the quantity of coupons or items used or purchased in a single transaction, by a single customer, or in a single dayWe support Store Managements decision in this matterWe appreciate the assistance of the Revdex.com Regards, Kroger Co Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Still do not have my Money Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint No one from Kroger company has contacted me to explain how they obtained a "new" prescription using an "old" prescription numberThe fact that they used the number off of the bottle from the prior pharmacy proves that this was a transferred RXnot a new oneI'm further frustrated that management refuses to communicate with me regarding this matterThey may contact me at my home phone number if they wish to explain 316-215- Regards, [redacted]
It is a Pharmacists right to refuse to fill a prescription if they do not find it adequately specific enoughOur Pharmacy has a professional, ethical and legal duty to clarify any information they find unclear by contacting the doctor’s officeOur policy is to error on the side of caution and never assume anything that could affect a customers healthWe want to apologize for any inconvenience that this policy may cause and we want to assure you that the health and safety of our customers takes utmost priorityWe appreciate the assistance of the Revdex.com in this matter and we respectfully request that the Revdex.com close this contact Regards, Kroger Co Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The response from the business was to contact their insurance carrier, which I have done, and they have denied all responsibility Rather than keep referring this matter to their insurance carrier they need to address the concern, take responsibility, and provide customer service at a level which they profess to excel at There is no liability warning posted at this location that states that they are not responsible for damages done by their property and therefore need to reimburse me for the cost of repairs as a result of their property damaging my vehicle I would like this complaint to remain posted on the Revdex.com to alert other customers of this concern Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I want it to be noted though that I was never contacted by or spoke to MrCover the phone, but I will head into the store and attempt to purchase these items at the advertised pricingThank you Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint NUMBER ONEthey lied and said that they open the restrooms to customers shoppingthat is NOT correctall the food is closed, as in no bakery person, no service deli person, but I had dollars worth of groceries, in addition to eating lunch there every day, and spending between 10-dollars daily at their storesso I think that is a crock of you know whatI can and plan to get a lawyerwhat they are doing is illegal to people with a disabilitiyIBS is a disability if they had not heard.thanks so much for not caring and probing you are in fact the WORST company to give my money totry growing a brain and some compassionand listening when customers speakyour apology was as unapologetic as they come Regards, [redacted]
KROGER [redacted] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I received an email from Kroger Executive Office, asking for my Kroger ID I replied with my Kroger ID in the email, and I am now awaiting a response Regards, [redacted] ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com regarding the behavior of our associate We expect our employees to conduct themselves in an attentive professional friendly manner and treat our customers with respect at all times even when they are explaining store policyWe are committed to providing our customers with the most enjoyable shopping experience possibleThis customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comPlease be assured that our company prides itself on integrity and we value the customer's input I've documented the customer's concern and notified the store management teamWe operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The company never contacted me try to resolve the issueThey claim that I did not have any witnesses not I did not have one of their Fred Meyer employees come outside to show incidentWhen I went to make the complaint and report nobody offered to go outside to see damageI didn't know that that was the procedureI provided pictures and receipt with time and dateI also have a witness but the few refused to except that informationI also told them so can provide pictures taken from my [redacted] at that time witch will provide location, date and timeBut they refused to except that too Fred Meyer stores parking lot ground had a big pothole that they were aware off which damaged my wheel of my expensive [redacted] and their Insurance claims that I falsified the accident please do not do not close this matter as he has not been resolved I also want the public to be aware of this third-party insurance company that doesn't ask for any information and make their own conclusions without correctly investigating incident Regards, [redacted] **
This office has not issued any additional refund to the customer's credit/debit cardThe refund would have been automatically processed the day of or the day after the fuel purchase made on 4/22/If the customer is claiming the store never issued them a refund for the difference on their credit/debit card then they must contact the Store Manager for assistanceWe have nothing further to add and this case needs to be closed.Regards,Kroger Co.Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Upon settlement of the claim I will close the complaint Regards, [redacted]
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comPlease be assured that our company prides itself on integrity and we value the customer's inputI've documented the customer's concern and notified the store management teamWe operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any wayWe appreciate your concerns regarding the hours of operation for your local store Pizza departmentThe store manager James would like for you to reach out to him at the store for resolutionOur company prides itself on offering excellent customer service and we expect all store departments to remain open until the posted closing timeWe apologize for your experience and appreciate your feedbackRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer Regards, Kroger Co
I am only accepting this because the company will not allow me to speak to anyone but the store manager He has failed to accomplish getting his store to preform with good customer service This issue is not really closed but when a company lacks the drive to make a situation better then there is nothing else I can do as a individual This store has lost me as a customer and I will share my feedback with other customers who want to visit this location Kroger,Poor service = bankrupt companies Just ask [redacted] They were the kind of pathetic service Some Kroger Locations are following in their shoes
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for all your help! Kroger has added points to my account Regards, [redacted] ***
We appreicate the assistance of the Revdex.comWe want to apologize but all gift card purchases are finalWe are only a third party vendor for retail gift cardsThis is not a product that we manufacture and we would not be financially responsible for this gift cardPlease have the customer contact the Customer Service phone number on the back of the gift card for all assistance regarding these gift cards Regards, Kroger Co Ref # [redacted]
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comPlease respond to this email with your 12-digit card number and receipt information:Date of the transactionTime of the transactionSeries of numbers after the timeAmount of transactionI would be more than happy to reviewWe look forward to hearing from you soonWe appreciate the assistance of the Revdex.com.Regards,Kroger Co
Kroger may not sell items that have ingredient labelsPoison in products is illegalCustomers are entitled to monetary compensation who are mildly poisoned by Kroger products
Store Management has the right to accept, decline or limit the quantity of coupons or items used or purchased in a single transaction, by a single customer, or in a single dayWe support Store Managements decision in this matterWe appreciate the assistance of the Revdex.com Regards, Kroger Co Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Still do not have my Money Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint No one from Kroger company has contacted me to explain how they obtained a "new" prescription using an "old" prescription numberThe fact that they used the number off of the bottle from the prior pharmacy proves that this was a transferred RXnot a new oneI'm further frustrated that management refuses to communicate with me regarding this matterThey may contact me at my home phone number if they wish to explain 316-215- Regards, [redacted]
It is a Pharmacists right to refuse to fill a prescription if they do not find it adequately specific enoughOur Pharmacy has a professional, ethical and legal duty to clarify any information they find unclear by contacting the doctor’s officeOur policy is to error on the side of caution and never assume anything that could affect a customers healthWe want to apologize for any inconvenience that this policy may cause and we want to assure you that the health and safety of our customers takes utmost priorityWe appreciate the assistance of the Revdex.com in this matter and we respectfully request that the Revdex.com close this contact Regards, Kroger Co Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The response from the business was to contact their insurance carrier, which I have done, and they have denied all responsibility Rather than keep referring this matter to their insurance carrier they need to address the concern, take responsibility, and provide customer service at a level which they profess to excel at There is no liability warning posted at this location that states that they are not responsible for damages done by their property and therefore need to reimburse me for the cost of repairs as a result of their property damaging my vehicle I would like this complaint to remain posted on the Revdex.com to alert other customers of this concern Regards, [redacted]
Contacted the customer directly Sincerely, Kroger Co