Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern sent through the Revdex.com regarding your recent experienceIt is not our intention to frustrate or upset our customersWe want to assure you that we take all customer concerns very seriouslyWe have documented your comments to ensure a better experience in the future We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comRegards,Kroger Co
After reviewing this customer's concern, our Customer Service Department has attempted to resolve this issue by mailing out a paper couponBut the coupon was returned to us so we need to make sure we have this customer's correct addressThe Revdex.com provided: [redacted] [redacted] ***Is there suppose to be an apartment number? I've contacted the customer directly by phone and left a message with this same information Regards, Kroger Co Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] I sent Kroger and [redacted] all the receipts concerning repair cost to my vehicleIn addition, my receipt from [redacted] Car Repair CoEstablished as a fact the bad gas came from Kroger fuel centerI also sent them a copy of the third party fuel sample analysis which proves their gas had a very high level of waterI attached photo graphs of the contaminated fuel The sample was about percent gas and percent water.They did not respond to my claim [redacted] closed the case before they reviewed the evidenceSo far they prove to be totally irresponsible for their defective product and associated damages
Revdex.com: The business has contacted me and said they will look into the issueI have returned to the store and tried to purchase baking goods again, no issue this timethey might have fixed the issue within the systemthank you again for your help [redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comThe courtesy credit was removed from the customer's shopper's card per their request and a paper coupon was mailed out to the address the customer provided in their Revdex.com complaint Regards, Kroger Co Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Kroger has turned over to their insurance company who has neglected to correct the matters immediately I have complied with their request for a quote on damages as a result of contaminated fuel that I received One would think that an honest company would take responsibility and resolve immediately rather than remarks of; your vehicle is old, you have to many miles and its probably your vehicle is the problem and not our gas, and your the only one I have lost a lot of trust with shopping at Fred Meyer Regards, [redacted]
Please direct the customer to read the email that we sent to them before they respond to the comments we are providing to the Revdex.comThank you Regards, Kroger Co Ref # [redacted]
The Store Management team was notified of this customer's recent experienceWe are confident the necessary steps will be taken to ensure they have a better experience going forwardThe Store Management team is willing to assist the customer with the exchangePlease have the customer return to the store with the receipt for an exchange of the Ink Cartridge Please see Kelly or Larry a member of management We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer Regards,Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern sent through the Revdex.com regarding your recent experienceIt is not our intention to frustrate or upset our customersWe want to assure you that we take all customer concerns very seriouslyWe have documented your comments to ensure a better experience in the future We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comRegards,Kroger Co
After reviewing this customer's concern, our Customer Service Department has attempted to resolve this issue by mailing out a paper couponBut the coupon was returned to us so we need to make sure we have this customer's correct addressThe Revdex.com provided: [redacted] [redacted] ***Is there suppose to be an apartment number? I've contacted the customer directly by phone and left a message with this same information Regards, Kroger Co Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] I sent Kroger and [redacted] all the receipts concerning repair cost to my vehicleIn addition, my receipt from [redacted] Car Repair CoEstablished as a fact the bad gas came from Kroger fuel centerI also sent them a copy of the third party fuel sample analysis which proves their gas had a very high level of waterI attached photo graphs of the contaminated fuel The sample was about percent gas and percent water.They did not respond to my claim [redacted] closed the case before they reviewed the evidenceSo far they prove to be totally irresponsible for their defective product and associated damages
Revdex.com: The business has contacted me and said they will look into the issueI have returned to the store and tried to purchase baking goods again, no issue this timethey might have fixed the issue within the systemthank you again for your help [redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comThe courtesy credit was removed from the customer's shopper's card per their request and a paper coupon was mailed out to the address the customer provided in their Revdex.com complaint Regards, Kroger Co Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Kroger has turned over to their insurance company who has neglected to correct the matters immediately I have complied with their request for a quote on damages as a result of contaminated fuel that I received One would think that an honest company would take responsibility and resolve immediately rather than remarks of; your vehicle is old, you have to many miles and its probably your vehicle is the problem and not our gas, and your the only one I have lost a lot of trust with shopping at Fred Meyer Regards, [redacted]
Please direct the customer to read the email that we sent to them before they respond to the comments we are providing to the Revdex.comThank you Regards, Kroger Co Ref # [redacted]
The Store Management team was notified of this customer's recent experienceWe are confident the necessary steps will be taken to ensure they have a better experience going forwardThe Store Management team is willing to assist the customer with the exchangePlease have the customer return to the store with the receipt for an exchange of the Ink Cartridge Please see Kelly or Larry a member of management We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer Regards,Kroger Co