Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comPlease accept our sincerest apologies for your experience We are committed to providing you with the most enjoyable shopping experience This customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comThe customer comments were shared with our upper management team We are confident the necessary steps have been taken to ensure they have a better experience going forward Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com Unfortunately, with higher priced items, our stores would require some kind of proof of purchaseIt’s not our intention to frustrate or confuse our customersUpon review of your account, the [redacted] Add Minutes card was not found on your Kroger Plus Card providedOur stores would require the receipt or a customer’s shopper’s card to be scanned to show proof of purchaseWe expect our employees to conduct themselves in an attentive professional friendly manner and treat our customers with respect at all times even when they are explaining store policyWe are committed to providing our customers with the most enjoyable shopping experience possibleThis customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesBut for future reference we do ask that the customer understand the information they received from the store is correct.We have determined the correct process was followed and therefore declining the customer's request to activate, replace or refundRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co
Attempted to reached out to Store Management team of this customer's recent experienceOnce the store management team responds, I will follwith the customer's concern Regards, Kroger Co
This is an insurance matter that has been turned over to our claims management service provider, [redacted] , for investigation and resolutionWe concur with [redacted] ’s investigative teamAny concerns regarding your claim should be made by contacting their offices directlyWe respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance Regards, The Kroger Co Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintThey do this to save themselves money [redacted] uses the secure card you still have the option of debit or creditBy giving your pin number and if Kroger system get hacked than they have more information than just my card number they now have my pin number Kroger is doing this to make money and covering it up like they are trying to help their customers I liked Krogers but they lost another customer as they are as rude and could careless wha ttheir customers think just like their local managers Now I know where and why they act like they do they get it from corporate Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I hardly recognized that Kroger fairly resolved this complaint because I have not received any contact (such as phone call..) form Kroger as my desired solution Always deeply thank Revdex.com for valued time and your necessary attention Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The complaint was not addressed; the business's response is simply that the complaint is being forwarded to another department Regards, [redacted] ***
Our Risk Management Department contacted the [redacted] Corp on 9/02/and was advised the offer of $is still available if you are interestedFor resolution regarding this issue you would need to speak to the [redacted] Corp directlyYou may reach them at Toll free: ###-###-#### (Option #3)The Kroger Company supports this decisionWe respectfully request for the Revdex.com to close this case as we have nothing further to addWe appreciate the assistance of the Revdex.com Regards, Kroger Co Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Customer called Revdex.com indicating Kroger has no sufficiently addressed his concerns and he would like another response Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint There was no token of appreciation given and I have not been contacted regarding this humiliating, time consuming, frustrating incident Regards, [redacted]
Thank you for contacting Kroger Executive OfficeThis is an insurance matter We concur with the investigative team's decision Respectfully, we consider this matter closed We appreciate the assistance of the Revdex.com in this matter and we respectfully request that the Revdex.com close this contact.Regards,Kroger Co
Thank you for contacting the Kroger Executive Office I am in receipt of the concern you sent through the Revdex.com We appreciate the opportunity to address the customer’s concern We expect our employees to be attentive, conduct themselves in a professional manner and treat our customers with respect at all timesWe are committed to providing you with the most enjoyable shopping experience possibleYour comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesThe customer was offered a token of our appreciation We are confident the necessary steps will be taken to ensure they have a better experience going forward We appreciate the Revdex.com's assistance in this matter.Regards,Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Since Kroger is breaking the law and illegally prevented me from using those coupons, I will get compensation on my own The fact that they took coupon (even though that item had already been discounted because it was purchased as part of a 'buy get $off promotion) and refused to take the other is illegal Kroger is once again going to pay a very heavy price for their illegal practices and for cheating me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint First, you tell me to call the number on the back of the card, which I did times, now I need to call [redacted] customer service I have listed and additional pdf's from domain registration lookup sites that show Kroger owns the [redacted] website (I also have more)I also attached a pdf of the response I got from [redacted] It basically says to call the issuing bankI have not gotten a response from [redacted] National Association, don't really expect toI did however find on one of their many websites, instructions to call the number on the back of the card, see attached [redacted] pdf In my opinion, all lines lead back to KrogerI am not going to get my money from anyone elseThese Are [redacted] Prepay Gift CardsThe cards are not lockedThey are closed, and cannot be reopenedThats why they began promising new cardsI don't understand it myselfMe and my wife buy ltterally 100's of these a year from Kroger, as well as our gas and grocerieswe also have Kroger Iwireless phonesI've put a lot of time and research into thisNot just looking for a scapegoat [redacted] is a Kroger website, that Kroger uses to register, and offer techinical support to customers of KrogerI will gladly send you the same pictures of my cards, along with the fax verification that I sent to [redacted] if you desireplease let me know Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAsia from an executive office called and left a message todayI called back and she was able to help meIt did take an extremely long time, six weeks, to settle something that should have taken days Regards, [redacted] ***
The Store Manager has already addressed this concern We appreciate the assistance of the Revdex.com Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer Regards, Kroger Co
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Kroger has stated they refunded my money and apologized Regards, [redacted] ***
After reviewing the customer's shopper's card accountThey were able to redeem their last $November discount on 12/28/That means they didn't lose any fuel points because of this incidentFor all complaints regarding the performance of a [redacted] fuel station must be directed to [redacted] at [redacted] We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com Regards, Kroger Co Ref # [redacted]
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comPlease accept our sincerest apologies for your experience We are committed to providing you with the most enjoyable shopping experience This customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comThe customer comments were shared with our upper management team We are confident the necessary steps have been taken to ensure they have a better experience going forward Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com Unfortunately, with higher priced items, our stores would require some kind of proof of purchaseIt’s not our intention to frustrate or confuse our customersUpon review of your account, the [redacted] Add Minutes card was not found on your Kroger Plus Card providedOur stores would require the receipt or a customer’s shopper’s card to be scanned to show proof of purchaseWe expect our employees to conduct themselves in an attentive professional friendly manner and treat our customers with respect at all times even when they are explaining store policyWe are committed to providing our customers with the most enjoyable shopping experience possibleThis customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesBut for future reference we do ask that the customer understand the information they received from the store is correct.We have determined the correct process was followed and therefore declining the customer's request to activate, replace or refundRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co
Attempted to reached out to Store Management team of this customer's recent experienceOnce the store management team responds, I will follwith the customer's concern Regards, Kroger Co
I need a refund on the graham crackers added to my Kroger card
This is an insurance matter that has been turned over to our claims management service provider, [redacted] , for investigation and resolutionWe concur with [redacted] ’s investigative teamAny concerns regarding your claim should be made by contacting their offices directlyWe respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance Regards, The Kroger Co Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintThey do this to save themselves money [redacted] uses the secure card you still have the option of debit or creditBy giving your pin number and if Kroger system get hacked than they have more information than just my card number they now have my pin number Kroger is doing this to make money and covering it up like they are trying to help their customers I liked Krogers but they lost another customer as they are as rude and could careless wha ttheir customers think just like their local managers Now I know where and why they act like they do they get it from corporate Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I hardly recognized that Kroger fairly resolved this complaint because I have not received any contact (such as phone call..) form Kroger as my desired solution Always deeply thank Revdex.com for valued time and your necessary attention Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The complaint was not addressed; the business's response is simply that the complaint is being forwarded to another department Regards, [redacted] ***
Our Risk Management Department contacted the [redacted] Corp on 9/02/and was advised the offer of $is still available if you are interestedFor resolution regarding this issue you would need to speak to the [redacted] Corp directlyYou may reach them at Toll free: ###-###-#### (Option #3)The Kroger Company supports this decisionWe respectfully request for the Revdex.com to close this case as we have nothing further to addWe appreciate the assistance of the Revdex.com Regards, Kroger Co Ref # [redacted]
[redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Customer called Revdex.com indicating Kroger has no sufficiently addressed his concerns and he would like another response Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint There was no token of appreciation given and I have not been contacted regarding this humiliating, time consuming, frustrating incident Regards, [redacted]
Thank you for contacting Kroger Executive OfficeThis is an insurance matter We concur with the investigative team's decision Respectfully, we consider this matter closed We appreciate the assistance of the Revdex.com in this matter and we respectfully request that the Revdex.com close this contact.Regards,Kroger Co
Thank you for contacting the Kroger Executive Office I am in receipt of the concern you sent through the Revdex.com We appreciate the opportunity to address the customer’s concern We expect our employees to be attentive, conduct themselves in a professional manner and treat our customers with respect at all timesWe are committed to providing you with the most enjoyable shopping experience possibleYour comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesThe customer was offered a token of our appreciation We are confident the necessary steps will be taken to ensure they have a better experience going forward We appreciate the Revdex.com's assistance in this matter.Regards,Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Since Kroger is breaking the law and illegally prevented me from using those coupons, I will get compensation on my own The fact that they took coupon (even though that item had already been discounted because it was purchased as part of a 'buy get $off promotion) and refused to take the other is illegal Kroger is once again going to pay a very heavy price for their illegal practices and for cheating me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint First, you tell me to call the number on the back of the card, which I did times, now I need to call [redacted] customer service I have listed and additional pdf's from domain registration lookup sites that show Kroger owns the [redacted] website (I also have more)I also attached a pdf of the response I got from [redacted] It basically says to call the issuing bankI have not gotten a response from [redacted] National Association, don't really expect toI did however find on one of their many websites, instructions to call the number on the back of the card, see attached [redacted] pdf In my opinion, all lines lead back to KrogerI am not going to get my money from anyone elseThese Are [redacted] Prepay Gift CardsThe cards are not lockedThey are closed, and cannot be reopenedThats why they began promising new cardsI don't understand it myselfMe and my wife buy ltterally 100's of these a year from Kroger, as well as our gas and grocerieswe also have Kroger Iwireless phonesI've put a lot of time and research into thisNot just looking for a scapegoat [redacted] is a Kroger website, that Kroger uses to register, and offer techinical support to customers of KrogerI will gladly send you the same pictures of my cards, along with the fax verification that I sent to [redacted] if you desireplease let me know Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAsia from an executive office called and left a message todayI called back and she was able to help meIt did take an extremely long time, six weeks, to settle something that should have taken days Regards, [redacted] ***
The Store Manager has already addressed this concern We appreciate the assistance of the Revdex.com Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer Regards, Kroger Co
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Kroger has stated they refunded my money and apologized Regards, [redacted] ***
After reviewing the customer's shopper's card accountThey were able to redeem their last $November discount on 12/28/That means they didn't lose any fuel points because of this incidentFor all complaints regarding the performance of a [redacted] fuel station must be directed to [redacted] at [redacted] We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com Regards, Kroger Co Ref # [redacted]