Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The response by the business did not adequately address my concerns The business admits there is a flaw in their online coupon tracking system, yet maintains the flaw rests on the information I have been able to access online rather than the information they have been able to access Since there is an admitted flaw in their coupon tracking system, the possibility exists the information they have provided is flawed rather then the information I have been able to provide The data I am able to access still never showed this coupon ever being redeemed I maintain that I did not, and was not able to redeem this coupon I have previously provided information retrieved directly from the company's online coupon tracking system to that effect, showing the coupon was still active and not redeemedThe business also dragged this resolution out until the coupon was finally expired, thus I was still never able to use it I believe the business is possibly engaging in illegal marketing practices by offering coupons (therefore advertising a lower price) but failing to make good on that offer (effectively running a bait & switch type scheme) Furthermore, given this admitted flaw in their system, the business has not provided an adequate resolution, only that the concern has been documented This same issue with coupons not redeeming has occurred several other times, and I have no doubt it will continue to occur in the future Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I printed out Kroger's response and took it to Mariano's Their rewards card requires a phone number and I only have the phone number ###-###-#### As we've already discussed someone else is using my phone number and Kroger refuses to contact the person and resolve the issue The clerk at Mariano's tried entering in a string of the same digits, such as, ###-###-####, but that also did not work The issue of me needing a phone number and not being able to use my one and only phone number has not been resolvedI have had this phone number for a decade so Kroger should look into when that other account was initiated Regards, [redacted]
The customer comments were documented and shared with our management team We have determined the correct process was followed and therefore declining the customer's request for compensation Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintRegards, [redacted] This is the same run around that Krogers gave when I called them! If they think entering your ATM personal pin number in a super market check out line is a safe practice something is serious wrong, (the bank says never give out your personal pin for any reason, but Krogers wants me to type it in at there check out line in front of God and anybody else thats standing there!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me in that that are providing a refund for the merchandise returned However the random return policy with a valid receipt of the Kroger Company should be addressed by the corporationThe Kroger representative told me that the return policy should be displayed in the store (it is not on their receipt.) I was informed the manager has the discretion to return or not return an item which means a manager can easily, at random, in a power trip or for no reason discriminate against any customer at any time at will as I wasShop where return policies are clear for the occasional time you might need to return something ....why bother with the potential hassle at a Kroger store [redacted]
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate the assistance of the Revdex.comWe want to apologize but all gift card purchases are finalWe are only a third party vendor for retail gift cardsThis is not a product that we manufacture and we would not be financially responsible for this gift cardPlease have the customer contact the Customer Service phone number on the back of the gift card for all assistance regarding these gift cardsAlso the customer may contact our Kroger Customer Relations Center at ###-###-#### to see if they can assist any further Regards, Kroger Co
I have spoken multiple times with their Check Recovery Department My complaint is with the process, the duplicity, and the lack of information given about this process I also resent having to run to the County Attorney's Office to pay this small debt when I was recovering from major surgery, and then to be treated so shabbily by Kroger I am a lifelong customer and won't be nowKroger should reimburse me the entire amount, plus $for my time and trouble and gas money
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11930922, and have determined that this does not resolve my complaint Regards, [redacted] To the Revdex.com: The response from The Kroger Company does not resolve my complaintI injured myself on their property and due to their negligenceI was assured by both managers of the Kroger store on West State Blvdin [redacted] ***, [redacted] , that my medical expenses would be coveredIn addition, if they cared about anyone's future safety, they would agree to remove the large metal box that caused my injuryIt is a severe safety hazard and a huge accident still waiting to happen to someone elseHow many times will others be hurt before they agree to take down the metal box hanging from a pole that is in the "walkway" of the customer going to pay the gas billI am severely disappointed in Kroger but not surprisedI will continue to take actions needed until this matter is resolvedThank you to the Revdex.com for their assistance in at least trying to help
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Ivan Gibson
Called the customer and spoke to them directlyThe customer considers this matter closedWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comRegards,Kroger CoRef # [redacted]
We appreciate the assistance of the Revdex.comRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer Regards, Kroger Co
Please understand that the Kroger Company does not manufacture this product ( [redacted] Greens)Please contact the manfucturer ( [redacted] Food Inc.) for all assistance regarding this itemWe appreciate the assistance of the Revdex.comWe respectfully request for the Revdex.com to close this case Regards, The Kroger Co Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint They sold this product, they should take responsibility,as far as the other issues it's resellers' responsibility to deal with manufacturers.They push me to the manufacturers,and the manufacturers told me it was not sold by them,so I had to contact merchant.they are passing the buck.what a terrible they are! Regards, [redacted] ***
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint No, it was not resolvedThe manager just called me this last week finallyHe wants to snoop through my account to see if I got a credit which I did not getSo no, they haven't done anythingRegards, [redacted] ***
We appreciate the assistance of the Revdex.comPlease review the customer's initial comments: "Customer’s Statement of the Problem: I went to the store a week ago today and the self check out cashier had died their hair orange and blueThis cashier was very short and rude with helping me in checking outThe manager that finally helped me also had an attitudeI went to the service desk to get their name and the service desk was covering up for them as wellI have also contacted Kroger on their number to report the complaint a week ago and was told that I would get a call in hours that never happenedThen I go to the same store yesterday and the cashier still has orange and blue hairThis is not sanitary considering they are handing foodTherefore the store manager has never addressed this issue nor do they really care." Customer made no mention of any other store except for one and our Customer Service DepartmentAll of the appropriate actions have taken place regarding this complaintWe consider this matter closedWe respectfully request for the Revdex.com to close this case as we have nothing further to add Regards, Kroger Co Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] Problem:Filed a prior complaint ( [redacted] ) stating this Kroger store was overcharging customers for meat items that were marked as sale itemsSince prior complaint was closed, this problem has continuedWe have purchased meat twice recently and both times, sale items were not recognized at checkoutThe customer service person did not catch the wrong price either, they continue to scan and place in bagging areaIf we did not catch the mistake and make the cashier aware, we would have been overchargedWe even reported to the store assistant manager two weeks ago a few days after the last complaint was closedCustomers continue to be overcharged when meat is scanned and on sale (unless customers notice).Desired Outcome:Desired outcome is to FIX the problemOther stores do not consistently overcharge customers where we shop
Please contact our KCRC Department and they will be able to assist you further.• KCRC Number: ###-###-####• Hours: Monday - Friday AM – PM MST• Saturday & Sunday AM – PM MSTRegards,Kroger Co
Our company prides itself on offering excellent customer serviceWe expect our employees to conduct themselves in an attentive professional friendly manner and treat our customers with respect at all timesWe are committed to providing you with the most enjoyable shopping experience possibleYour comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesThank you for bringing this to our attentionWe want to assure you this will be addressed further with the Store ManagerWe feel confident all of the appropriate actions will take place in order to prevent this from happening again in the futureWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.Regards,Kroger Co.Ref # [redacted]
They just advised they didn't have any other complaints about bad gasoline which doesn't mean anything I could have gotten the gasoline before the fill up but I know and have proof that for two weeks straight I got gasoline from that store I also had the Lexus Westside dealer and [redacted] Automotive confirm the gasoline was not good Most people only get a few gallons and from different stations but I always get my gasoline from them on Fridays and this time it was two weeks in a row They did not provide any proof -- just a statement from their "insurance" people What else would I expect
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The response by the business did not adequately address my concerns The business admits there is a flaw in their online coupon tracking system, yet maintains the flaw rests on the information I have been able to access online rather than the information they have been able to access Since there is an admitted flaw in their coupon tracking system, the possibility exists the information they have provided is flawed rather then the information I have been able to provide The data I am able to access still never showed this coupon ever being redeemed I maintain that I did not, and was not able to redeem this coupon I have previously provided information retrieved directly from the company's online coupon tracking system to that effect, showing the coupon was still active and not redeemedThe business also dragged this resolution out until the coupon was finally expired, thus I was still never able to use it I believe the business is possibly engaging in illegal marketing practices by offering coupons (therefore advertising a lower price) but failing to make good on that offer (effectively running a bait & switch type scheme) Furthermore, given this admitted flaw in their system, the business has not provided an adequate resolution, only that the concern has been documented This same issue with coupons not redeeming has occurred several other times, and I have no doubt it will continue to occur in the future Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I printed out Kroger's response and took it to Mariano's Their rewards card requires a phone number and I only have the phone number ###-###-#### As we've already discussed someone else is using my phone number and Kroger refuses to contact the person and resolve the issue The clerk at Mariano's tried entering in a string of the same digits, such as, ###-###-####, but that also did not work The issue of me needing a phone number and not being able to use my one and only phone number has not been resolvedI have had this phone number for a decade so Kroger should look into when that other account was initiated Regards, [redacted]
The customer comments were documented and shared with our management team We have determined the correct process was followed and therefore declining the customer's request for compensation Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintRegards, [redacted] This is the same run around that Krogers gave when I called them! If they think entering your ATM personal pin number in a super market check out line is a safe practice something is serious wrong, (the bank says never give out your personal pin for any reason, but Krogers wants me to type it in at there check out line in front of God and anybody else thats standing there!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me in that that are providing a refund for the merchandise returned However the random return policy with a valid receipt of the Kroger Company should be addressed by the corporationThe Kroger representative told me that the return policy should be displayed in the store (it is not on their receipt.) I was informed the manager has the discretion to return or not return an item which means a manager can easily, at random, in a power trip or for no reason discriminate against any customer at any time at will as I wasShop where return policies are clear for the occasional time you might need to return something ....why bother with the potential hassle at a Kroger store [redacted]
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate the assistance of the Revdex.comWe want to apologize but all gift card purchases are finalWe are only a third party vendor for retail gift cardsThis is not a product that we manufacture and we would not be financially responsible for this gift cardPlease have the customer contact the Customer Service phone number on the back of the gift card for all assistance regarding these gift cardsAlso the customer may contact our Kroger Customer Relations Center at ###-###-#### to see if they can assist any further Regards, Kroger Co
I have spoken multiple times with their Check Recovery Department My complaint is with the process, the duplicity, and the lack of information given about this process I also resent having to run to the County Attorney's Office to pay this small debt when I was recovering from major surgery, and then to be treated so shabbily by Kroger I am a lifelong customer and won't be nowKroger should reimburse me the entire amount, plus $for my time and trouble and gas money
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11930922, and have determined that this does not resolve my complaint Regards, [redacted] To the Revdex.com: The response from The Kroger Company does not resolve my complaintI injured myself on their property and due to their negligenceI was assured by both managers of the Kroger store on West State Blvdin [redacted] ***, [redacted] , that my medical expenses would be coveredIn addition, if they cared about anyone's future safety, they would agree to remove the large metal box that caused my injuryIt is a severe safety hazard and a huge accident still waiting to happen to someone elseHow many times will others be hurt before they agree to take down the metal box hanging from a pole that is in the "walkway" of the customer going to pay the gas billI am severely disappointed in Kroger but not surprisedI will continue to take actions needed until this matter is resolvedThank you to the Revdex.com for their assistance in at least trying to help
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Ivan Gibson
Called the customer and spoke to them directlyThe customer considers this matter closedWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comRegards,Kroger CoRef # [redacted]
We appreciate the assistance of the Revdex.comRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer Regards, Kroger Co
Please understand that the Kroger Company does not manufacture this product ( [redacted] Greens)Please contact the manfucturer ( [redacted] Food Inc.) for all assistance regarding this itemWe appreciate the assistance of the Revdex.comWe respectfully request for the Revdex.com to close this case Regards, The Kroger Co Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint They sold this product, they should take responsibility,as far as the other issues it's resellers' responsibility to deal with manufacturers.They push me to the manufacturers,and the manufacturers told me it was not sold by them,so I had to contact merchant.they are passing the buck.what a terrible they are! Regards, [redacted] ***
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint No, it was not resolvedThe manager just called me this last week finallyHe wants to snoop through my account to see if I got a credit which I did not getSo no, they haven't done anythingRegards, [redacted] ***
We appreciate the assistance of the Revdex.comPlease review the customer's initial comments: "Customer’s Statement of the Problem: I went to the store a week ago today and the self check out cashier had died their hair orange and blueThis cashier was very short and rude with helping me in checking outThe manager that finally helped me also had an attitudeI went to the service desk to get their name and the service desk was covering up for them as wellI have also contacted Kroger on their number to report the complaint a week ago and was told that I would get a call in hours that never happenedThen I go to the same store yesterday and the cashier still has orange and blue hairThis is not sanitary considering they are handing foodTherefore the store manager has never addressed this issue nor do they really care." Customer made no mention of any other store except for one and our Customer Service DepartmentAll of the appropriate actions have taken place regarding this complaintWe consider this matter closedWe respectfully request for the Revdex.com to close this case as we have nothing further to add Regards, Kroger Co Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] Problem:Filed a prior complaint ( [redacted] ) stating this Kroger store was overcharging customers for meat items that were marked as sale itemsSince prior complaint was closed, this problem has continuedWe have purchased meat twice recently and both times, sale items were not recognized at checkoutThe customer service person did not catch the wrong price either, they continue to scan and place in bagging areaIf we did not catch the mistake and make the cashier aware, we would have been overchargedWe even reported to the store assistant manager two weeks ago a few days after the last complaint was closedCustomers continue to be overcharged when meat is scanned and on sale (unless customers notice).Desired Outcome:Desired outcome is to FIX the problemOther stores do not consistently overcharge customers where we shop
Please contact our KCRC Department and they will be able to assist you further.• KCRC Number: ###-###-####• Hours: Monday - Friday AM – PM MST• Saturday & Sunday AM – PM MSTRegards,Kroger Co
Our company prides itself on offering excellent customer serviceWe expect our employees to conduct themselves in an attentive professional friendly manner and treat our customers with respect at all timesWe are committed to providing you with the most enjoyable shopping experience possibleYour comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesThank you for bringing this to our attentionWe want to assure you this will be addressed further with the Store ManagerWe feel confident all of the appropriate actions will take place in order to prevent this from happening again in the futureWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.Regards,Kroger Co.Ref # [redacted]
They just advised they didn't have any other complaints about bad gasoline which doesn't mean anything I could have gotten the gasoline before the fill up but I know and have proof that for two weeks straight I got gasoline from that store I also had the Lexus Westside dealer and [redacted] Automotive confirm the gasoline was not good Most people only get a few gallons and from different stations but I always get my gasoline from them on Fridays and this time it was two weeks in a row They did not provide any proof -- just a statement from their "insurance" people What else would I expect
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ***