Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate the opportunity to address your concern with the assistance of the Revdex.comI reached out to the customer directly via phone and left a message requesting additional informationWe are confident the necessary steps will be taken to ensure they have a better experience going forward Regards, The Kroger Co
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comI've documented the customer's concern with our Check PolicyWe operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any wayPlease have the customer contact our Check Department at ###-###-#### and they will be able to assist the customer further with any questions or detailed explanationsWe support the decisions and policy of our Check DepartmentRegards,Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The store that has been listed in the message below is not one of the stores that I have complained aboutThe store is the one on [redacted] and [redacted] The store that you have listed is on [redacted] and [redacted] Regards, [redacted]
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com We appreciate the opportunity to address your concern with the assistance of the Revdex.com We concur with the decision given by the pharmacyIf you have additional questions please speak with the pharmacy managerWe respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matter.Regards,The Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint that the manager has already, and verbally accepted responsibility for the tow by establishing and notifying me the rules of there property's towing service and as well as I was a customer of there establishment not the property and if no action is taken to ease my concern and problem I will be forced to result in legal actions I only ask for my money back whether by cash or store credit Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com Reached out to the customer's directly We appreciate the opportunity to further document your concern with the assistance of the Revdex.com We are confident the necessary steps have been taken to ensure they have a better experience going forward We appreciate the assistance of the Revdex.com in this matter and we respectfully request that the Revdex.com close this contact.Regards,Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [To assist us in bringing this matter to a close, we would like to know your view on the matter.] See Below:I do not accept the companies response They claim the coupon was redeemed but offer no proof of redemption I attempted to reply to the businesses response, with proof of my claim, but my email was returned, undeliverable.I have attached proof below to backup my claim, and counter companies claim:Attachment (bcb.jpg) - Shows the coupon in question loaded to my card, and still valid.Attachment (redeemed.jpg) - Shows coupons that have been redeemed, yet the coupon in question does not show as being redeemed (as company claims) Other coupons I've redeemed do show here.Attachment (Mail delivery failed.pdf) - Shows the first email I sent to Kroger Customer Service to try to resolve this with company directly has been returned as undeliverable.Attachment ( [redacted] Undeliverable Email.pdf) Shows my second email, send directly to company representative/respondent to again try to resolve this issue directly with company, via their representative, was also returned as undeliverable.Company claims coupon has already been redeemed, yet offers no proof of redemption Detail of my account directly counter companies claim Therefore I reject companies response Regards, [redacted]
We want to assure the customer and the Revdex.com that this has been properly investigated with the PharmacyThis customer has provided their complaint regarding this pharmacy and it's been properly documentedOur official response regarding this complaint is that our Pharmacies follow all laws and regulationsThis customer was attempting to get a narcotic prescription earlyTheir insurance would not allow for this prescription to be filled earlyBy law it is the right of all Pharmacists to dispense medication in a manner they deem to be safe and we will support their educated decisionsWe appreciate the assistance of the Revdex.comWe respectfully request for this case to be closed as we have nothing further to add.Regards,Kroger Co.Ref # [redacted]
Thank you for contacting the Kroger Executive OfficeI am in receipt of the concern you sent through the Revdex.com We appreciate the opportunity to address the customer’s concernI reached out to the customer via email to request additional informationWe are confident the necessary steps will be taken to ensure they have a better experience going forwardWe appreciate the Revdex.com's assistance in this matterRegards,The Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I was provided misinformation by a Fred Meyer employee about their return policyI was assured I could return my items with no issue and therefore expect that promise to be upheldI requested numerous times to speak to, or have the manager speak to, the employee I had dealt with earlier in the day and was refusedFred Meyer is responsible for any statements they make verbally or otherwise, and their response to my complaint is completely dissatisfactoryOutside of the mistreatment I received and received an apology for, which I do appreciate, they have taken zero accountability for this situationI spent my time and money on/at Fred Meyer based on the information I received and expect them to make right by this circumstance Regards, [redacted]
This is an insurance matter that has been turned over to our claims management service provider, [redacted] , for investigation and resolutionAfter researching, [redacted] has denied this claimWe concur with [redacted] ’s investigative teamAny concerns regarding this claim must be made by contacting their offices directly We've documented the customer's suggestion requesting partitions to be built in the parking lotThis can be taken under considerationAlso there are cart corrals in the parking lotThis is where customers can securely place their carts to be gathered by employees and taken inside We respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matter Regards, The Kroger Co Ref # [redacted]
Thank you for contacting The Kroger Executive DepartmentI am in receipt of your complaint sent through the Revdex.comSo that I can best support you, please respond to this email with the location details of the store you visited, including the city and state.Regards,Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] While I am more than satisfied with the credit that Kroger claims they put on my shopper's cardThey are dictating all of the terms regading how I can access that credit Kroger has no business dictating any terms to me whatsoever I have sent a further email to them stating such I am awaiting their response I have told them, in very clear terms, that if they don't make any changes changes that will allow me to access the $credit as I wish that the offer will be deemed unacceptabletheir response will be deemed unacceptableand that the case will not be resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like communication via email and an in person meeting with upper management or store manager Thank you Regards, [redacted] ***
Dear Revdex.com:This is an update to complaint [redacted] I again this weekend stopped by the [redacted] Kroger on [redacted] Avenue and asked for Justin I was told he was not there and is on vacation, so wouldn't be back in for a while (the person I spoke with didn't know when)I am looking forward to finding a resolution Thank you for your assistance[redacted] ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com We appreciate the opportunity to address your concern with the assistance of the Revdex.com Reached out to the customer directly via email and phone to better assistWe are confident the necessary steps will be taken to ensure they have a better experience going forwardRegards,Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your letter with the assistance of the Revdex.comPlease accept our sincerest apologies for your experienceSo we may best assist you with this matter, please provide the Shopper’s card number that was swiped during checkout and the receipts for both purchasesWe appreciate the Revdex.com's assistance in this matter Regards, The Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern sent through the Revdex.com regarding your recent experienceWe expect our employees to conduct themselves in an attentive, professional, friendly manner and treat our customers with respect at all times This customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees The customer was offered a token of our appreciationThe customer comments were shared with our upper management team Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co
I explain that Kroger is exhibiting a lack of investigative quality assurance efforts by requesting data that it already hasI do not need to reveal my card number in order to prove anything for myself or KrogerTell them that a customer's card number is irrelevant dataFurthermore, it proves that Kroger is not completely in control of it's store surveillance, explaining an inability of instance
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate the opportunity to address your concern with the assistance of the Revdex.comI reached out to the customer directly via phone and left a message requesting additional informationWe are confident the necessary steps will be taken to ensure they have a better experience going forward Regards, The Kroger Co
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comI've documented the customer's concern with our Check PolicyWe operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any wayPlease have the customer contact our Check Department at ###-###-#### and they will be able to assist the customer further with any questions or detailed explanationsWe support the decisions and policy of our Check DepartmentRegards,Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The store that has been listed in the message below is not one of the stores that I have complained aboutThe store is the one on [redacted] and [redacted] The store that you have listed is on [redacted] and [redacted] Regards, [redacted]
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com We appreciate the opportunity to address your concern with the assistance of the Revdex.com We concur with the decision given by the pharmacyIf you have additional questions please speak with the pharmacy managerWe respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matter.Regards,The Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint that the manager has already, and verbally accepted responsibility for the tow by establishing and notifying me the rules of there property's towing service and as well as I was a customer of there establishment not the property and if no action is taken to ease my concern and problem I will be forced to result in legal actions I only ask for my money back whether by cash or store credit Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com Reached out to the customer's directly We appreciate the opportunity to further document your concern with the assistance of the Revdex.com We are confident the necessary steps have been taken to ensure they have a better experience going forward We appreciate the assistance of the Revdex.com in this matter and we respectfully request that the Revdex.com close this contact.Regards,Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [To assist us in bringing this matter to a close, we would like to know your view on the matter.] See Below:I do not accept the companies response They claim the coupon was redeemed but offer no proof of redemption I attempted to reply to the businesses response, with proof of my claim, but my email was returned, undeliverable.I have attached proof below to backup my claim, and counter companies claim:Attachment (bcb.jpg) - Shows the coupon in question loaded to my card, and still valid.Attachment (redeemed.jpg) - Shows coupons that have been redeemed, yet the coupon in question does not show as being redeemed (as company claims) Other coupons I've redeemed do show here.Attachment (Mail delivery failed.pdf) - Shows the first email I sent to Kroger Customer Service to try to resolve this with company directly has been returned as undeliverable.Attachment ( [redacted] Undeliverable Email.pdf) Shows my second email, send directly to company representative/respondent to again try to resolve this issue directly with company, via their representative, was also returned as undeliverable.Company claims coupon has already been redeemed, yet offers no proof of redemption Detail of my account directly counter companies claim Therefore I reject companies response Regards, [redacted]
We want to assure the customer and the Revdex.com that this has been properly investigated with the PharmacyThis customer has provided their complaint regarding this pharmacy and it's been properly documentedOur official response regarding this complaint is that our Pharmacies follow all laws and regulationsThis customer was attempting to get a narcotic prescription earlyTheir insurance would not allow for this prescription to be filled earlyBy law it is the right of all Pharmacists to dispense medication in a manner they deem to be safe and we will support their educated decisionsWe appreciate the assistance of the Revdex.comWe respectfully request for this case to be closed as we have nothing further to add.Regards,Kroger Co.Ref # [redacted]
Thank you for contacting the Kroger Executive OfficeI am in receipt of the concern you sent through the Revdex.com We appreciate the opportunity to address the customer’s concernI reached out to the customer via email to request additional informationWe are confident the necessary steps will be taken to ensure they have a better experience going forwardWe appreciate the Revdex.com's assistance in this matterRegards,The Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I was provided misinformation by a Fred Meyer employee about their return policyI was assured I could return my items with no issue and therefore expect that promise to be upheldI requested numerous times to speak to, or have the manager speak to, the employee I had dealt with earlier in the day and was refusedFred Meyer is responsible for any statements they make verbally or otherwise, and their response to my complaint is completely dissatisfactoryOutside of the mistreatment I received and received an apology for, which I do appreciate, they have taken zero accountability for this situationI spent my time and money on/at Fred Meyer based on the information I received and expect them to make right by this circumstance Regards, [redacted]
This is an insurance matter that has been turned over to our claims management service provider, [redacted] , for investigation and resolutionAfter researching, [redacted] has denied this claimWe concur with [redacted] ’s investigative teamAny concerns regarding this claim must be made by contacting their offices directly We've documented the customer's suggestion requesting partitions to be built in the parking lotThis can be taken under considerationAlso there are cart corrals in the parking lotThis is where customers can securely place their carts to be gathered by employees and taken inside We respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matter Regards, The Kroger Co Ref # [redacted]
Thank you for contacting The Kroger Executive DepartmentI am in receipt of your complaint sent through the Revdex.comSo that I can best support you, please respond to this email with the location details of the store you visited, including the city and state.Regards,Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] While I am more than satisfied with the credit that Kroger claims they put on my shopper's cardThey are dictating all of the terms regading how I can access that credit Kroger has no business dictating any terms to me whatsoever I have sent a further email to them stating such I am awaiting their response I have told them, in very clear terms, that if they don't make any changes changes that will allow me to access the $credit as I wish that the offer will be deemed unacceptabletheir response will be deemed unacceptableand that the case will not be resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like communication via email and an in person meeting with upper management or store manager Thank you Regards, [redacted] ***
Dear Revdex.com:This is an update to complaint [redacted] I again this weekend stopped by the [redacted] Kroger on [redacted] Avenue and asked for Justin I was told he was not there and is on vacation, so wouldn't be back in for a while (the person I spoke with didn't know when)I am looking forward to finding a resolution Thank you for your assistance[redacted] ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com We appreciate the opportunity to address your concern with the assistance of the Revdex.com Reached out to the customer directly via email and phone to better assistWe are confident the necessary steps will be taken to ensure they have a better experience going forwardRegards,Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your letter with the assistance of the Revdex.comPlease accept our sincerest apologies for your experienceSo we may best assist you with this matter, please provide the Shopper’s card number that was swiped during checkout and the receipts for both purchasesWe appreciate the Revdex.com's assistance in this matter Regards, The Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern sent through the Revdex.com regarding your recent experienceWe expect our employees to conduct themselves in an attentive, professional, friendly manner and treat our customers with respect at all times This customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees The customer was offered a token of our appreciationThe customer comments were shared with our upper management team Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co
I explain that Kroger is exhibiting a lack of investigative quality assurance efforts by requesting data that it already hasI do not need to reveal my card number in order to prove anything for myself or KrogerTell them that a customer's card number is irrelevant dataFurthermore, it proves that Kroger is not completely in control of it's store surveillance, explaining an inability of instance