Thank you for contacting the Kroger Executive OfficeI am in receipt of the concern you sent through the Revdex.com We appreciate the opportunity to address the customer’s concernThe customer was contacted by phone and offered a token of our appreciation We appreciate the Revdex.com's assistance in this matter.Regards, Kroger Co
Contacted the customer directly by emailApologized for their experience and notified Store Management so they can ensure a better shopping experience in the futureOffered the customer a token of our appreciationWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com Regards, Kroger Co Ref # [redacted]
Revdex.com: I am still waiting for thr store manager to call me backBut for now, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I want to assure the customer that we read their complaint in fullPlease be advised we support our Cashier's and Store Management's decisions in processing alcohol transactionsThese employee's are at risk if they sell alcohol to minorsIf they required two forms of ID and for the customer to verify information on the ID, then we support their decisionWe appreciate the assistance of the Revdex.com and we respectfully request for this case to be closed as we have nothing further to add Regards, Kroger Co Ref # [redacted]
Thanks, As already mentioned in Revdex.com, my address is [redacted] * [redacted] ***Unfortunately I am not in the country, could you please send the coupon to my office address instead : [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]
This is an insurance matter that has been turned over to our claims management service provider, Sedgwick, for investigation and resolutionWe concur with Sedgwick’s investigative teamAny concerns regarding the customer's claim should be made by contacting their offices directlyAfter researching with Sedgwick, they are waiting for the customer to contact them Sedgwick Office: ###-###-#### We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com Regards, Kroger Co Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Customer called Revdex.com on 6/16/and stated he spoke with the store manager about weeks ago and they knew nothing about the situation and said they couldn't help himHe will go back to the store and try again today but would like a response from Kroger regarding this lack of service Regards, [redacted] ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your complaint sent through the Revdex.comThis is an insurance matter and has been turned over to our insurance company, [redacted] , for investigation and resolutionWe concur with [redacted] investigative teamIf [redacted] has already contacted you with their response we do support their decisionWe respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matter [redacted] Office: ###-###-####Regards, The Kroger Co
We appreciate the assistance of the Revdex.comAfter researching, this customer has already contacted our Customer Service by email regarding this issue back on 10/13/Our Customer Service sent a response on 10/16/requesting for more information and we are still waiting to hear back from the customerPlease have the customer respond with the date they ingested the product, the UPC number for the product, the date and manufacturing code for the product, what kind of bug did they find and what was the size of the bug? Once we have this information we will be able to address their concern further Regards, Kroger Co Ref # [redacted]
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate your concernOur company is committed to customer satisfaction and appreciate your feedbackWe offer a service called ClickList which is an online grocery ordering service offered in participating storesCustomers can shop online and pick up their order at the store, without having to leave their car! Customers visit our site to get startedThey simply browse for the items they want to purchase and add them to their cartDuring the ordering process, they will be asked to select a pickup time and locationAt their scheduled pick up time, customers will pull up at the ClickList drive-through (there will be signs to help guide them)An Associate will assist the customer by swiping their credit or debit card and loading the groceries into their carWe do not accept orders by fax at our storesIf this was done in the past, it's been replaced with ClickListRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer Regards, Kroger Co
Hello, The date and time of the transaction are listed in the very first sentence of my complaint, October 14, at 2:pmThe cashier name was Bobbie and was a shorter middle aged female with dark hairThe Kroger card number is [redacted] **Does it normally take over a month to respond to a complaint just to ask for more information?
Thank you for contacting the Kroger Executive OfficeI am in receipt of the concern you sent through the Revdex.com We appreciate the opportunity to address the customer’s concernI reached out to the customer directly by phone and advised that the feedback provided will be shared with the appropriate departmentWe are confident the necessary steps will be taken to ensure they have a better experience going forward We appreciate the Revdex.com's assistance in this matter.Regards,The Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] l [redacted] Dear ***,I am glad you wanted to get in touch with meThe company has not addressed the issue of dispute.Why is a question that is appropriately directed to them.No resolution has been made.I suggest that the Revdex.com must test the water beverages, from any Kroger store or from [redacted] Poisonous impurities found will result in (1)A fraudulent ingredient list label, (2)illegal harm to users.From, [redacted] l [redacted]
Thank you for contacting the Kroger Executive OfficeI am in receipt of your letter with the assistance of the Revdex.comPlease accept our sincerest apologies for your experienceThis is an insurance matter and has been turned over to our insurance company, [redacted] , for investigation and resolution We concur with [redacted] investigative team [redacted] has already contacted you with their response we do support their decision.Any further concerns regarding this claim should be made by contacting their offices directly Regards, The Kroger Co
We are sorry, but we are unable to process the customer's requestRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Katherine K.Corporate Brand Claims Supervisor###-###-#### [redacted] *To date, she has not responded to my email or phone calls Regards, [redacted] ***
Thank you for contacting the Kroger Executive OfficeThe Kroger Company deeply regrets that we have been unable to meet your needsWhile your feedback is appreciated, this office will not add any additional compensation to your Kroger Plus card as reimbursement or good willAgain, thank you for taking the time to share your thoughtsYour feedback and your patronage are greatly appreciatedThe customer comments were shared with the store managementRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer
After researching, this customer called our Customer Service on 4/26/At that time this customer's product concern was properly documented and all of the appropriate parties were notifiedA $paper coupon was mailed to the customer's home as a refund for the productWe respectfully request for this case to be closed as we have nothing further to add and we consider this matter closedWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comRegards,Kroger Co.Ref # [redacted]
Thank you for contacting the Kroger Executive OfficeI am in receipt of the concern you sent through the Revdex.com We appreciate the opportunity to address the customer’s concernThe customer was contacted by phone and offered a token of our appreciation We appreciate the Revdex.com's assistance in this matter.Regards, Kroger Co
Contacted the customer directly by emailApologized for their experience and notified Store Management so they can ensure a better shopping experience in the futureOffered the customer a token of our appreciationWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com Regards, Kroger Co Ref # [redacted]
Revdex.com: I am still waiting for thr store manager to call me backBut for now, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I want to assure the customer that we read their complaint in fullPlease be advised we support our Cashier's and Store Management's decisions in processing alcohol transactionsThese employee's are at risk if they sell alcohol to minorsIf they required two forms of ID and for the customer to verify information on the ID, then we support their decisionWe appreciate the assistance of the Revdex.com and we respectfully request for this case to be closed as we have nothing further to add Regards, Kroger Co Ref # [redacted]
Thanks, As already mentioned in Revdex.com, my address is [redacted] * [redacted] ***Unfortunately I am not in the country, could you please send the coupon to my office address instead : [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]
This is an insurance matter that has been turned over to our claims management service provider, Sedgwick, for investigation and resolutionWe concur with Sedgwick’s investigative teamAny concerns regarding the customer's claim should be made by contacting their offices directlyAfter researching with Sedgwick, they are waiting for the customer to contact them Sedgwick Office: ###-###-#### We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com Regards, Kroger Co Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Customer called Revdex.com on 6/16/and stated he spoke with the store manager about weeks ago and they knew nothing about the situation and said they couldn't help himHe will go back to the store and try again today but would like a response from Kroger regarding this lack of service Regards, [redacted] ***
Quoting the company line does not give permission to steal money from me!!!
Thank you for contacting the Kroger Executive OfficeI am in receipt of your complaint sent through the Revdex.comThis is an insurance matter and has been turned over to our insurance company, [redacted] , for investigation and resolutionWe concur with [redacted] investigative teamIf [redacted] has already contacted you with their response we do support their decisionWe respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matter [redacted] Office: ###-###-####Regards, The Kroger Co
We appreciate the assistance of the Revdex.comAfter researching, this customer has already contacted our Customer Service by email regarding this issue back on 10/13/Our Customer Service sent a response on 10/16/requesting for more information and we are still waiting to hear back from the customerPlease have the customer respond with the date they ingested the product, the UPC number for the product, the date and manufacturing code for the product, what kind of bug did they find and what was the size of the bug? Once we have this information we will be able to address their concern further Regards, Kroger Co Ref # [redacted]
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate your concernOur company is committed to customer satisfaction and appreciate your feedbackWe offer a service called ClickList which is an online grocery ordering service offered in participating storesCustomers can shop online and pick up their order at the store, without having to leave their car! Customers visit our site to get startedThey simply browse for the items they want to purchase and add them to their cartDuring the ordering process, they will be asked to select a pickup time and locationAt their scheduled pick up time, customers will pull up at the ClickList drive-through (there will be signs to help guide them)An Associate will assist the customer by swiping their credit or debit card and loading the groceries into their carWe do not accept orders by fax at our storesIf this was done in the past, it's been replaced with ClickListRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer Regards, Kroger Co
Hello, The date and time of the transaction are listed in the very first sentence of my complaint, October 14, at 2:pmThe cashier name was Bobbie and was a shorter middle aged female with dark hairThe Kroger card number is [redacted] **Does it normally take over a month to respond to a complaint just to ask for more information?
Thank you for contacting the Kroger Executive OfficeI am in receipt of the concern you sent through the Revdex.com We appreciate the opportunity to address the customer’s concernI reached out to the customer directly by phone and advised that the feedback provided will be shared with the appropriate departmentWe are confident the necessary steps will be taken to ensure they have a better experience going forward We appreciate the Revdex.com's assistance in this matter.Regards,The Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] l [redacted] Dear ***,I am glad you wanted to get in touch with meThe company has not addressed the issue of dispute.Why is a question that is appropriately directed to them.No resolution has been made.I suggest that the Revdex.com must test the water beverages, from any Kroger store or from [redacted] Poisonous impurities found will result in (1)A fraudulent ingredient list label, (2)illegal harm to users.From, [redacted] l [redacted]
Thank you for contacting the Kroger Executive OfficeI am in receipt of your letter with the assistance of the Revdex.comPlease accept our sincerest apologies for your experienceThis is an insurance matter and has been turned over to our insurance company, [redacted] , for investigation and resolution We concur with [redacted] investigative team [redacted] has already contacted you with their response we do support their decision.Any further concerns regarding this claim should be made by contacting their offices directly Regards, The Kroger Co
We are sorry, but we are unable to process the customer's requestRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Katherine K.Corporate Brand Claims Supervisor###-###-#### [redacted] *To date, she has not responded to my email or phone calls Regards, [redacted] ***
Thank you for contacting the Kroger Executive OfficeThe Kroger Company deeply regrets that we have been unable to meet your needsWhile your feedback is appreciated, this office will not add any additional compensation to your Kroger Plus card as reimbursement or good willAgain, thank you for taking the time to share your thoughtsYour feedback and your patronage are greatly appreciatedThe customer comments were shared with the store managementRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer
After researching, this customer called our Customer Service on 4/26/At that time this customer's product concern was properly documented and all of the appropriate parties were notifiedA $paper coupon was mailed to the customer's home as a refund for the productWe respectfully request for this case to be closed as we have nothing further to add and we consider this matter closedWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comRegards,Kroger Co.Ref # [redacted]