We are only a third party vendor for retail gift cardsThis is not a product that we manufacture and we would not be financially responsible for this gift cardPlease have the customer contact the Customer Service phone number on the back of the gift card for all assistance regarding this gift cardAlso the customer may contact our Kroger Customer Relations Center at ###-###-#### to see if they can assist any further with activating the pin for the gift card Regards, Kroger Co
Called and spoke with the customerThe customer verified they've been in correspondence with the supplier's representative Deirdre SCustomer is waiting on a certified letter from MsSfor the past two weeksCustomer is going to continue to waitAdvised customer if she does not receive the certified letter to contact MsSagain for assistanceExplained once the supplier has all of the information they require to investigate they will provide her a resolutionAdvised we support the suppliers decisionsWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com Regards, Kroger Co Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] they say they attempted to contact me and called me hog washI received no emails from krogers or phone calls from them these Kroger people just like to give customers the run around they suggest visiting customer serviceI did I even talked to manager at length several times again thanks for staying on top of this matter
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Contacted the customer directly by emailApologized and offered a token of our appreciationNotified Store Management so they can ensure a better shopping experience in the futureWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com Regards, Kroger Co Ref # [redacted]
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comPlease be assured that our company prides itself on integrity and we value the customer's inputI've documented the customer's concern and notified the store management team for reviewWe operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way Regards, Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comIt is not our intention to frustrate or upset our customersPlease accept our sincerest apologies for your experiencePlease have the customer contact Kroger Customer Relations Center (KCRC) at: ###-###-#### to review their Clicklist orderThis department directly handles credit card charges and will be able to view this specific order in their systemWe appreciate the Revdex.com's assistance in this matter.Regards,Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint They offered absolutely nothingThey admitted to nothingI would URGE everyone to not shop at any store that is owned or affiliated with KrogerEspecially if you are a person of colorThe cashiers are REQUIRED to ask for your kroger card to get you discountsI cannot recall anytime before this older white cashier named Margaret, would not ask for the kroger cardInstead she was quick to immediately go to another worker regarding the coupons I had and said she had NOT seen paper coupons beforeIn the previous response kroger tried to state that my problem was the amount of couponsNo it was not it was the woman saw my face and immediately felt I was trying to committ fraudI had been using paper manufacturer coupons at this kroger location on [redacted] for weeks and encountered no problems like this at allIf there is any problem with a coupon it will state so when you scan the couponsIronically when she did scan the coupons there was absolutely nothing wrong with themWhen I called the line Kroger did admit there was a problem with locating some information as the cashier did not and would not scan the kroger cardAs a result I was out of $10-$in savings the lady said I should getBut she wanted me to go to the store and I refuse to go back to the store as I was humiliated in front of other customersI do not trust kroger and refuse to come back to the store Regards, [redacted] ***
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comThe customer has previously been contacted directly and they've accepted a token of our appreciationWe would consider this matter resolvedThank you for your help Regards, Kroger Co Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] Please keep my complaint as a Revdex.com Complaint on your siteThat's all I have to sayThanks
Attempted to reached out to the customer by phone We are confident the necessary steps will be taken to ensure the customer have a better experience going forward We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comRegards,Kroger Co
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comReached out to the customer directly by email and advised we have documented their concern and notified the Store ManagerWe are confident the necessary steps will be taken to ensure they have a better experience going forwardRegards,Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your letter with the assistance of the Revdex.comPlease accept our sincerest apologies for your experienceSo we may best assist you with this matter, please provide the Shopper’s card number that was swiped during checkout, the receipt and details of the Seltzer Water (UPC number, Expiration Date, and any numbers on the bottle)We appreciate the Revdex.com's assistance in this matter Regards, The Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate the assistance of the Revdex.comPlease have the customer contact Kroger Customer Relations Center (KCRC) at: ###-###-#### to assist in this matterRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customerRegards,Kroger Co
Our IT Department is aware of this problem and actively working on a fixWe currently do not have ETA on a resolution We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customerRegards,Kroger Co
This is an insurance matter that has been turned over to our claims management service provider, [redacted] , for investigation and resolutionThis office supports the investigation and determination made by [redacted] and we advise the customer to contact them directly with any grievance regarding their determinationWe respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matter [redacted] Office: ###-###-#### Regards, Kroger Co Ref # [redacted]
As stated in complaint, we are frustrated with Kroger because almost every time we purchase meat at designated location, the sale prices DO NOT ring up at the registerIf we are not paying attention, we are overchargedThis also must happen to many other consumers who shop at this locationWe are asking that this problem be fixedIt has gone on for many monthsWe are not seeking anything other that attention to this matter and that Kroger quit overcharging customers
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We are only a third party vendor for retail gift cardsThis is not a product that we manufacture and we would not be financially responsible for this gift cardPlease have the customer contact the Customer Service phone number on the back of the gift card for all assistance regarding this gift cardAlso the customer may contact our Kroger Customer Relations Center at ###-###-#### to see if they can assist any further with activating the pin for the gift card Regards, Kroger Co
Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer Regards, Kroger Co
I'm willing to accept the $Kroger gift card to resolve this issueMany thanks
Called and spoke with the customerThe customer verified they've been in correspondence with the supplier's representative Deirdre SCustomer is waiting on a certified letter from MsSfor the past two weeksCustomer is going to continue to waitAdvised customer if she does not receive the certified letter to contact MsSagain for assistanceExplained once the supplier has all of the information they require to investigate they will provide her a resolutionAdvised we support the suppliers decisionsWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com Regards, Kroger Co Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] they say they attempted to contact me and called me hog washI received no emails from krogers or phone calls from them these Kroger people just like to give customers the run around they suggest visiting customer serviceI did I even talked to manager at length several times again thanks for staying on top of this matter
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Contacted the customer directly by emailApologized and offered a token of our appreciationNotified Store Management so they can ensure a better shopping experience in the futureWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com Regards, Kroger Co Ref # [redacted]
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comPlease be assured that our company prides itself on integrity and we value the customer's inputI've documented the customer's concern and notified the store management team for reviewWe operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way Regards, Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comIt is not our intention to frustrate or upset our customersPlease accept our sincerest apologies for your experiencePlease have the customer contact Kroger Customer Relations Center (KCRC) at: ###-###-#### to review their Clicklist orderThis department directly handles credit card charges and will be able to view this specific order in their systemWe appreciate the Revdex.com's assistance in this matter.Regards,Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint They offered absolutely nothingThey admitted to nothingI would URGE everyone to not shop at any store that is owned or affiliated with KrogerEspecially if you are a person of colorThe cashiers are REQUIRED to ask for your kroger card to get you discountsI cannot recall anytime before this older white cashier named Margaret, would not ask for the kroger cardInstead she was quick to immediately go to another worker regarding the coupons I had and said she had NOT seen paper coupons beforeIn the previous response kroger tried to state that my problem was the amount of couponsNo it was not it was the woman saw my face and immediately felt I was trying to committ fraudI had been using paper manufacturer coupons at this kroger location on [redacted] for weeks and encountered no problems like this at allIf there is any problem with a coupon it will state so when you scan the couponsIronically when she did scan the coupons there was absolutely nothing wrong with themWhen I called the line Kroger did admit there was a problem with locating some information as the cashier did not and would not scan the kroger cardAs a result I was out of $10-$in savings the lady said I should getBut she wanted me to go to the store and I refuse to go back to the store as I was humiliated in front of other customersI do not trust kroger and refuse to come back to the store Regards, [redacted] ***
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comThe customer has previously been contacted directly and they've accepted a token of our appreciationWe would consider this matter resolvedThank you for your help Regards, Kroger Co Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] Please keep my complaint as a Revdex.com Complaint on your siteThat's all I have to sayThanks
Attempted to reached out to the customer by phone We are confident the necessary steps will be taken to ensure the customer have a better experience going forward We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comRegards,Kroger Co
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comReached out to the customer directly by email and advised we have documented their concern and notified the Store ManagerWe are confident the necessary steps will be taken to ensure they have a better experience going forwardRegards,Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your letter with the assistance of the Revdex.comPlease accept our sincerest apologies for your experienceSo we may best assist you with this matter, please provide the Shopper’s card number that was swiped during checkout, the receipt and details of the Seltzer Water (UPC number, Expiration Date, and any numbers on the bottle)We appreciate the Revdex.com's assistance in this matter Regards, The Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate the assistance of the Revdex.comPlease have the customer contact Kroger Customer Relations Center (KCRC) at: ###-###-#### to assist in this matterRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customerRegards,Kroger Co
Our IT Department is aware of this problem and actively working on a fixWe currently do not have ETA on a resolution We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customerRegards,Kroger Co
This is an insurance matter that has been turned over to our claims management service provider, [redacted] , for investigation and resolutionThis office supports the investigation and determination made by [redacted] and we advise the customer to contact them directly with any grievance regarding their determinationWe respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matter [redacted] Office: ###-###-#### Regards, Kroger Co Ref # [redacted]
As stated in complaint, we are frustrated with Kroger because almost every time we purchase meat at designated location, the sale prices DO NOT ring up at the registerIf we are not paying attention, we are overchargedThis also must happen to many other consumers who shop at this locationWe are asking that this problem be fixedIt has gone on for many monthsWe are not seeking anything other that attention to this matter and that Kroger quit overcharging customers
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]