Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com We appreciate your concerns regarding pricing at the checkouts in your local store and we apologize for your experience Our company operates with integrity and we expect the correct price to scan at the registers Please know that we have tried to make it easy for our customers to take full advantage of Sales prices and Mega Events by listing the products in our ads and placing yellow tags on the shelf where the event items are placedItems not purchased in the correct quantities of the mix or match event will apply at the regular price marked at the time of purchaseWe expect our store shelves to be fully stocked with sale items, however there are times when we experience transportation delays, product supply issues, and sales that exceed forecastingIThe customer comments were shared with the store management Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customerRegards,Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] It's like they didn't read what I saidI wa not made that I had to prove ID, that's normalIT's that I had to provide forms (And I did) and then was not aloud sale because I couldn't remember what zip code I had I my idIt was a power play by the cashier that has to deal with difficult kids from IU all day and she wanted to feel bigNo one read anything I said
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] Thank you again for the service you provide to the publicI do not want this matter closed as they have not attempted to contact me or resolve the matter therefore it has not been resolvedThey are hot accepting proof of date & time pictures of the incident and went through the correct procedures to notify and report incidentThey refuse to except thatI'm a professional and succesuful business owner I own a luxury [redacted] that I purchased $2,customs color matching wheelsFred Meyers store parking lot pothole damaged my wheelAll I want it is to pay for the repair which [redacted] said it would cost $ I would never invent nor falsify any claim for any reasonIt's a matter of principle and to do the correct thing at this pointI happily went shopping for a last Christmas gift on December to come out with this damage and their third-party insurance company that is in a different state stating that they have no actual evidence that it happened thereThat I should have had an emplyeee come out to look at the damageYet the employees are not aware that they are suppose to go outside to view incidentThey only first you to the customer service office to write an incident report Please do not close this report I would like this matter solved [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] Per your telephone call stating that the check will be mailedI don't want to close this complaint until the check is receivedThey have had my money and my insurance money for days and had that time to make a refundIf I do receive the check my complaint should be closed if not, I will take other actions to see that it is doneThank you for your helpHow many times has Kroger said this would have been taken care of? Let's see what happensIf true, I should have the check in days.Thanks again for your help
We appreciate the assistance of the Revdex.comAll gift card purchases are finalPlease have the customer contact Kroger Customer Relations Center (KCRC) at: ###-###-#### to review the gift card activityRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customerRegards, Kroger Co
Reached out to the customer directlyAdvised customer we have forwarded their concern to the Co Manager and Store Manager in order to prevent this from happening again in the futureWe are confident the necessary steps will be taken to ensure they have a better experience going forward Offered a token of our appreciation as an apology for this experienceWe appreciate the assistance of the Revdex.com Regards, Kroger Co Ref # [redacted]
Store Manager reached out to the customer directly and came to a resolutionWe appreciate the assistance of the Revdex.com Regards, Kroger Co Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint to date: Kroger only sent me a survey formno respose to my orginal complaint .: cash register recite should reflect the net cost of each itemsales preempt that process they only show discounts from list pricethen they give me several lines of gibberish telling me how much I saved I want to know what I paid for each item with out getting out my calculatorthank you very much[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint In response to the above, the “gift card” is an e-gift car therefore I cannot call the number on the backRegarding the “no return policy” my original complaint included details from the website saying that if you have not received the item you can request a refundI did request the refund before the item was received because it took so long for it to be sentI was unable to use the gift card for the purchase due to this delay Regards, [redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comWe want to apologize for any inconvenience this customer encounteredAfter researching, this customer contacted us twice by email and our customer service responded on 2/26/and 3/26/but the email address the customer provided was undeliverable and the phone numbers provided are invalidWe've properly documented this customer's concern and we've contacted Store ManagementWe feel confident Store Management will take the necessary steps to prevent this from happening again in the futureWe would like to make this right with the customerPlease have the customer contact us back with their shopper's card number.Regards,Kroger Co.Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Dear kroger, you sold me on a inch TV k resolution with *** You gave me a inch p with no *** This is bait and switch Your offer for this was a inch tv with [redacted] and a dollar gift card How is that Extra equipment Don't sell people a TV you don't even carry.I'm just happy people will see your company for what it is Regards, [redacted] ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com We appreciate the opportunity to address the customer’s concern and would like to apologize for this experienceWe expect our employees to conduct themselves in an attentive professional friendly manner and treat our customers with respect at all timesWe've notified the Store Director of this customer's experienceWe are confident the necessary steps will be taken to ensure a better experience going forwardRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I did receive a call from Kroger and they offered to replace the pots that I had purchased, however that is not acceptable to meI don't want replacement pots as they were not satisfactory to meI would like to receive a refund of the money that I paid for them as well as compensation for the landscape work that had to be done to repair the damage that the pots caused Regards, [redacted]
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate your concernOur company is committed to customer satisfaction and we are always happy to answer any questions that you may haveWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comPlease be assured that our company prides itself on integrity and we value the customer's input I've documented the customer's concern and notified the Pharmacy Management teamWe operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way Please contact your insurance provider regarding reimbursement of your claim We respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matterRegards, The Kroger Co
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comContacted the customer directly and offered a token of our appreciationAdvised we've documented their concern and forwarded it to Store Management Regards, Kroger Co Ref # [redacted]
We appreciate the assistance of the Revdex.comWe have provided the customer with the information they've requestedAdvised customer they redeemed the coupon in question on 5/14/We also included a copy of his receipt where he received the $offWe 've documented his concern regarding this information not showing online and forwarded it to our digital team in order to prevent this from happening again in the futureWe respectfully have nothing further to add regarding his inquiry and request for the Revdex.com to close this case Regards, Kroger Co Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I did not receive any type of sincerity on the phone regarding the incident, only a $gift card which does not cover my purchase or gas that it cost me to drive all the way back to Kroger due to the inconvenience so this does rectify the situation Regards, [redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comPlease be assured that our company prides itself on integrity and we value the customer's input I've documented the customer's concern and notified the store management teamWe operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way We train our employees well and often so that we remain a responsible agent for [redacted] ***The sender of the money would need to contact [redacted] for any additional information, policies and proceduresThe customer’s comments were shared with the store management We have determined the correct process was followed and therefore declining the customer's request for compensationRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customerRegards,Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Hello,You may close the correspondence because we are not going to see eye to eye on this matterI do not, however, accept their response and I want it to be recorded that this issue was not resolved for meI don't believe that we have anything else to say but please do not claim that there has been a resolution that has been accepted by both parties because I am still not pleasedI do not wish to spend any more of my time nor the time of Kroger on something that we have to agree to disagree onThus, the issue is closed, but in my opinion not resolvedThank you for your assistance in this matter Revdex.comI appreciate all of your assistance in finally getting at least some form of a response from the company Regards, [redacted] ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com We appreciate your concerns regarding pricing at the checkouts in your local store and we apologize for your experience Our company operates with integrity and we expect the correct price to scan at the registers Please know that we have tried to make it easy for our customers to take full advantage of Sales prices and Mega Events by listing the products in our ads and placing yellow tags on the shelf where the event items are placedItems not purchased in the correct quantities of the mix or match event will apply at the regular price marked at the time of purchaseWe expect our store shelves to be fully stocked with sale items, however there are times when we experience transportation delays, product supply issues, and sales that exceed forecastingIThe customer comments were shared with the store management Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customerRegards,Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] It's like they didn't read what I saidI wa not made that I had to prove ID, that's normalIT's that I had to provide forms (And I did) and then was not aloud sale because I couldn't remember what zip code I had I my idIt was a power play by the cashier that has to deal with difficult kids from IU all day and she wanted to feel bigNo one read anything I said
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] Thank you again for the service you provide to the publicI do not want this matter closed as they have not attempted to contact me or resolve the matter therefore it has not been resolvedThey are hot accepting proof of date & time pictures of the incident and went through the correct procedures to notify and report incidentThey refuse to except thatI'm a professional and succesuful business owner I own a luxury [redacted] that I purchased $2,customs color matching wheelsFred Meyers store parking lot pothole damaged my wheelAll I want it is to pay for the repair which [redacted] said it would cost $ I would never invent nor falsify any claim for any reasonIt's a matter of principle and to do the correct thing at this pointI happily went shopping for a last Christmas gift on December to come out with this damage and their third-party insurance company that is in a different state stating that they have no actual evidence that it happened thereThat I should have had an emplyeee come out to look at the damageYet the employees are not aware that they are suppose to go outside to view incidentThey only first you to the customer service office to write an incident report Please do not close this report I would like this matter solved [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] Per your telephone call stating that the check will be mailedI don't want to close this complaint until the check is receivedThey have had my money and my insurance money for days and had that time to make a refundIf I do receive the check my complaint should be closed if not, I will take other actions to see that it is doneThank you for your helpHow many times has Kroger said this would have been taken care of? Let's see what happensIf true, I should have the check in days.Thanks again for your help
We appreciate the assistance of the Revdex.comAll gift card purchases are finalPlease have the customer contact Kroger Customer Relations Center (KCRC) at: ###-###-#### to review the gift card activityRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customerRegards, Kroger Co
Reached out to the customer directlyAdvised customer we have forwarded their concern to the Co Manager and Store Manager in order to prevent this from happening again in the futureWe are confident the necessary steps will be taken to ensure they have a better experience going forward Offered a token of our appreciation as an apology for this experienceWe appreciate the assistance of the Revdex.com Regards, Kroger Co Ref # [redacted]
Store Manager reached out to the customer directly and came to a resolutionWe appreciate the assistance of the Revdex.com Regards, Kroger Co Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint to date: Kroger only sent me a survey formno respose to my orginal complaint .: cash register recite should reflect the net cost of each itemsales preempt that process they only show discounts from list pricethen they give me several lines of gibberish telling me how much I saved I want to know what I paid for each item with out getting out my calculatorthank you very much[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint In response to the above, the “gift card” is an e-gift car therefore I cannot call the number on the backRegarding the “no return policy” my original complaint included details from the website saying that if you have not received the item you can request a refundI did request the refund before the item was received because it took so long for it to be sentI was unable to use the gift card for the purchase due to this delay Regards, [redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comWe want to apologize for any inconvenience this customer encounteredAfter researching, this customer contacted us twice by email and our customer service responded on 2/26/and 3/26/but the email address the customer provided was undeliverable and the phone numbers provided are invalidWe've properly documented this customer's concern and we've contacted Store ManagementWe feel confident Store Management will take the necessary steps to prevent this from happening again in the futureWe would like to make this right with the customerPlease have the customer contact us back with their shopper's card number.Regards,Kroger Co.Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Dear kroger, you sold me on a inch TV k resolution with *** You gave me a inch p with no *** This is bait and switch Your offer for this was a inch tv with [redacted] and a dollar gift card How is that Extra equipment Don't sell people a TV you don't even carry.I'm just happy people will see your company for what it is Regards, [redacted] ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com We appreciate the opportunity to address the customer’s concern and would like to apologize for this experienceWe expect our employees to conduct themselves in an attentive professional friendly manner and treat our customers with respect at all timesWe've notified the Store Director of this customer's experienceWe are confident the necessary steps will be taken to ensure a better experience going forwardRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I did receive a call from Kroger and they offered to replace the pots that I had purchased, however that is not acceptable to meI don't want replacement pots as they were not satisfactory to meI would like to receive a refund of the money that I paid for them as well as compensation for the landscape work that had to be done to repair the damage that the pots caused Regards, [redacted]
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate your concernOur company is committed to customer satisfaction and we are always happy to answer any questions that you may haveWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comPlease be assured that our company prides itself on integrity and we value the customer's input I've documented the customer's concern and notified the Pharmacy Management teamWe operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way Please contact your insurance provider regarding reimbursement of your claim We respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matterRegards, The Kroger Co
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comContacted the customer directly and offered a token of our appreciationAdvised we've documented their concern and forwarded it to Store Management Regards, Kroger Co Ref # [redacted]
As of 6/1/I still have not received the credit that Kroger promised, please help
We appreciate the assistance of the Revdex.comWe have provided the customer with the information they've requestedAdvised customer they redeemed the coupon in question on 5/14/We also included a copy of his receipt where he received the $offWe 've documented his concern regarding this information not showing online and forwarded it to our digital team in order to prevent this from happening again in the futureWe respectfully have nothing further to add regarding his inquiry and request for the Revdex.com to close this case Regards, Kroger Co Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I did not receive any type of sincerity on the phone regarding the incident, only a $gift card which does not cover my purchase or gas that it cost me to drive all the way back to Kroger due to the inconvenience so this does rectify the situation Regards, [redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comPlease be assured that our company prides itself on integrity and we value the customer's input I've documented the customer's concern and notified the store management teamWe operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way We train our employees well and often so that we remain a responsible agent for [redacted] ***The sender of the money would need to contact [redacted] for any additional information, policies and proceduresThe customer’s comments were shared with the store management We have determined the correct process was followed and therefore declining the customer's request for compensationRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customerRegards,Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Hello,You may close the correspondence because we are not going to see eye to eye on this matterI do not, however, accept their response and I want it to be recorded that this issue was not resolved for meI don't believe that we have anything else to say but please do not claim that there has been a resolution that has been accepted by both parties because I am still not pleasedI do not wish to spend any more of my time nor the time of Kroger on something that we have to agree to disagree onThus, the issue is closed, but in my opinion not resolvedThank you for your assistance in this matter Revdex.comI appreciate all of your assistance in finally getting at least some form of a response from the company Regards, [redacted] ***