This pertains to the complaint filed by Mr [redacted] I tried to reach out to Mr [redacted] but was not able to connect Sportsman's Guide is in the process of refunding back the customer's MasterCard $ In January the customer selected to purchase the Buyer's Club and was offered auto renewal The auto renewal was not canceled, thus causing us to charge him $ Mr [redacted] can expect us not to auto renewal his membership again I can be personally reached at ###-###-####, I would like to talk to Mr [redacted] Regards,Ted [redacted] Manager Product Services
Initial Business Response / [redacted] (1000, 8, 2015/12/31) */ Case # [redacted] Mr [redacted] , We apologize that you are still receiving emails following your optout requestWhen looking at your account, we see that your email address ([email protected]) has been opted out from receiving emails from Sportsman's Guide on 12/2/If you have received any emails from Sportsman's Guide after 12/2/15, is it possible for you to forward the email so we can investigate why you are still receiving our email? Again we apologize for any inconvenience this has caused Please forward directly to my email: [redacted] @sportsmansguide.com Thanks, Ted [redacted] Manager Specialty Services
Initial Business Response / [redacted] (1000, 8, 2016/02/02) */ This reply pertains to Case ID [redacted] We have spoken to Mr [redacted] regarding his complaint and have resolved itWe are considering this case closed Thanks, Ted [redacted] Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/02/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although it took some time I was indeed satisfied with the outcomeMr [redacted] helped me in resolving my issue and did so with humility and patientsThank you Revdex.com and Ted for your time
This pertains to the complaint filed by [redacted] ***Mr***,I looked up your account in our system multiple ways:1) Last name and zip code2) Phone number3) E-mail address All three methods did not provide me with a current order I'm happy to assist and get this matter taken care of I tried to call you at the number listed above and it was a fast busy after the phone rang a few times I would need you to call me and provide your credit card number over the phone since I am unsuccessful in pulling up your account as I stated above Thanks,Ted [redacted] Manager Product Services###-###-####
Initial Business Response / [redacted] (1000, 12, 2015/10/22) */ I see that a resolution was made directly with our company on 9/28/We sent merchandise free of charge to the customerPlease let us know if this did not satisfy his request
This pertains to complaint ID [redacted] , filed by Mr [redacted] *** I personally spoke to Mr [redacted] and requested an immediate refund for the full amount of the order This complaint is considered to be resolved Thanks,Ted [redacted] Manager of Customer Experience
I am rejecting this response because: On top of being angry about the ammo, I cancelled me previous order through freedom munitions when they had for cents a roundthanks to this company I am now out money because of their error
This pertains to the complaint filed by Mr [redacted] , case ID [redacted] The information provided to you was incorrect, we did not cancel item [redacted] (AAC) off your order because of the FTC day rule and I apologize for that We cancelled that product off your order due to Proposition Starting January 1, all ammo purchases must be done through a face to face transaction The product was on backorder and we were not going to get the item in, shipped and to you in time for when Proposition takes effect If you would like to speak to me regarding this, I can be reached at ###-###-####Kind regards,Ted [redacted] SrManager Customer ExperienceSportsman's Guide
This pertains to the complaint filed by Mr [redacted] After speaking with Mr [redacted] on several occasions we have came to a positive resolution We are considering this case closed.Regards,Ted [redacted] Manager Product Services
Initial Business Response / [redacted] (1000, 12, 2016/01/07) */ Customer was contacted and offered a gift card for his complaintWe apologized for the inconvenience and we are considering this closed Initial Consumer Rebuttal / [redacted] (2000, 14, 2016/01/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Ted from the Sportsmans Guide took care of me Brittany on the other hand was very quick to dismiss me even though I am a member and have bought many things from them as well as having a valid complaintShe made it very clear that there was nothing she could do to help a member that quite often buys from them Thanks to Ted, I consider the matter closed now
This pertains to the complaint filed by Mr [redacted] ***, case ID [redacted] Called customer on 11/17/and again on 11/27/17, both times left my direct line and message for him to contact me back Refund provided for the full amount of the order on 11/16/for $ Considering this case closedRegards,Ted [redacted] Manager Customer Experience###-###-####
This pertains to the complaint filed by Dr [redacted] ***Dr [redacted] and I spoke on the phone and came to a resolution Sportsman's Guide is issuing a refund in the amount of $and $41.78, these refunds will be applied back to the credit card beginning with 5370, and expiration date of May If there are any further issues, I can reach at ###-###-####Regards,Ted [redacted] Sportsman's Guide Manager Product Services
Hello Mr [redacted] ,Sportsman's Guide is processing a refund in the amount of $30.00, this refund will be in a form of a check A refunded of $was processed back to the original credit card used to purchase the product The refund for the $was issued back on June 10thWe apologize for the inconvenience and we hope to have an opportunity to service you in the futureRegards,Ted [redacted] Manager Product Services
This pertains to the complaint filed by Mr [redacted] Mr [redacted] and I spoke personally and resolved the situation We are considering this case closedRegards,Ted [redacted] Product Services Manager
This pertains to the complaint filed by Mr [redacted] *** I was not able to find a customer in our data base by the name of [redacted] at the address of [redacted] **, Los Angeles, CA I did find an account in our data base using the email address of [redacted] For the protection of our customers I would need the correct billing name and address for the order in reference Regards,Ted [redacted] Sportsman's Guide
This pertains to the compliant filed by Mr [redacted] On March 10th, a refund was posted back to Mr [redacted] 's credit card in the amount of $ The order number is [redacted] Order number [redacted] has an outstanding balance of $for shipping and handling I am refunding that today This will be posted back to the credit card today, please allow to hours for the credit card to post it back to the your account If you have any further questions please contact me at ###-###-#### I also contacted Mr [redacted] on his phone number listed on his account and let him a message with my contact informationRegards,Ted [redacted] Manager Product Services
This pertains to Case ID [redacted] , filed by Mr [redacted] We have reached out to Mr [redacted] and resolved the complaintWe are considering this case closed Regards, Ted [redacted] SrManager Customer Experiance
Initial Business Response / [redacted] (1000, 5, 2016/01/20) */ This pertains to Case ID [redacted] filed by Mr [redacted] Sportsman's Guide has reached out to Mr [redacted] on 1/12/at 4:59pm, then again on 1/13/at 5:34pm and on 1/19/at 11:45amAll three times a message was left for Mr [redacted] to contact me back to come to a resolution Please contact me at [redacted] Regards, Ted [redacted] Manager Customer Experience Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please state your response through this form, so that it can be properly documented Final Business Response / [redacted] (1000, 11, 2016/02/10) */ This pertains to Case ID [redacted] , filed by Mr [redacted] Mr [redacted] , Included below is our original communication notifying you of an pricing error on an item you purchasedIncluded with this notification is a $gift card for any convenience you may have incurredAlthough we implement steps to prevent errors, mistakes do occurWe reserve the right to make correctionsIn this instance we canceled your order with the price error and did not charge you for the order Again we apologize for this mistake and any inconvenience this may have caused We've made a mistakeOur price for the Ammo you've ordered (Item No620530, 1,rdsMagtech 9mm Ammo) was priced in error, and we will not be able to honor that priceWe do our best to make sure prices are correctly reflected in our ads, but as stated on our website, we reserve the right to make corrections when pricing errors occur If this item has not already been cancelled from your order, it will be in the next hoursWe sincerely apologize for this errorPlease accept this $eGift Certificate to be used on your next orderJust use code: [redacted] before March 31st, If you would like to order this ammo in the future, it will be available to Club Members for $and $to non-membersCurrently the ammo is out of stock; if you'd like to be alerted when this ammo is in stock at the above price, simply click the "Notify Me" link below, and then click on the green Notify Me button on the item pageFill out your information and we will notify you as soon as it is available for purchase Regards, Ted [redacted] Customer Experience Manager
This pertains to the complaint filed by Mr [redacted] I tried to reach out to Mr [redacted] but was not able to connect Sportsman's Guide is in the process of refunding back the customer's MasterCard $ In January the customer selected to purchase the Buyer's Club and was offered auto renewal The auto renewal was not canceled, thus causing us to charge him $ Mr [redacted] can expect us not to auto renewal his membership again I can be personally reached at ###-###-####, I would like to talk to Mr [redacted] Regards,Ted [redacted] Manager Product Services
Initial Business Response / [redacted] (1000, 8, 2015/12/31) */ Case # [redacted] Mr [redacted] , We apologize that you are still receiving emails following your optout requestWhen looking at your account, we see that your email address ([email protected]) has been opted out from receiving emails from Sportsman's Guide on 12/2/If you have received any emails from Sportsman's Guide after 12/2/15, is it possible for you to forward the email so we can investigate why you are still receiving our email? Again we apologize for any inconvenience this has caused Please forward directly to my email: [redacted] @sportsmansguide.com Thanks, Ted [redacted] Manager Specialty Services
Initial Business Response / [redacted] (1000, 8, 2016/02/02) */ This reply pertains to Case ID [redacted] We have spoken to Mr [redacted] regarding his complaint and have resolved itWe are considering this case closed Thanks, Ted [redacted] Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/02/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although it took some time I was indeed satisfied with the outcomeMr [redacted] helped me in resolving my issue and did so with humility and patientsThank you Revdex.com and Ted for your time
This pertains to the complaint filed by [redacted] ***Mr***,I looked up your account in our system multiple ways:1) Last name and zip code2) Phone number3) E-mail address All three methods did not provide me with a current order I'm happy to assist and get this matter taken care of I tried to call you at the number listed above and it was a fast busy after the phone rang a few times I would need you to call me and provide your credit card number over the phone since I am unsuccessful in pulling up your account as I stated above Thanks,Ted [redacted] Manager Product Services###-###-####
Initial Business Response / [redacted] (1000, 12, 2015/10/22) */ I see that a resolution was made directly with our company on 9/28/We sent merchandise free of charge to the customerPlease let us know if this did not satisfy his request
This pertains to complaint ID [redacted] , filed by Mr [redacted] *** I personally spoke to Mr [redacted] and requested an immediate refund for the full amount of the order This complaint is considered to be resolved Thanks,Ted [redacted] Manager of Customer Experience
I am rejecting this response because: the person called we talked for mins he hung up the phone number provided was invalid
I am rejecting this response because: On top of being angry about the ammo, I cancelled me previous order through freedom munitions when they had for cents a roundthanks to this company I am now out money because of their error
This pertains to the complaint filed by Mr [redacted] , case ID [redacted] The information provided to you was incorrect, we did not cancel item [redacted] (AAC) off your order because of the FTC day rule and I apologize for that We cancelled that product off your order due to Proposition Starting January 1, all ammo purchases must be done through a face to face transaction The product was on backorder and we were not going to get the item in, shipped and to you in time for when Proposition takes effect If you would like to speak to me regarding this, I can be reached at ###-###-####Kind regards,Ted [redacted] SrManager Customer ExperienceSportsman's Guide
This pertains to the complaint filed by Mr [redacted] After speaking with Mr [redacted] on several occasions we have came to a positive resolution We are considering this case closed.Regards,Ted [redacted] Manager Product Services
Initial Business Response / [redacted] (1000, 12, 2016/01/07) */ Customer was contacted and offered a gift card for his complaintWe apologized for the inconvenience and we are considering this closed Initial Consumer Rebuttal / [redacted] (2000, 14, 2016/01/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Ted from the Sportsmans Guide took care of me Brittany on the other hand was very quick to dismiss me even though I am a member and have bought many things from them as well as having a valid complaintShe made it very clear that there was nothing she could do to help a member that quite often buys from them Thanks to Ted, I consider the matter closed now
Final Consumer Response / [redacted] (2000, 7, 2016/02/04) */
This pertains to the complaint filed by Mr [redacted] ***, case ID [redacted] Called customer on 11/17/and again on 11/27/17, both times left my direct line and message for him to contact me back Refund provided for the full amount of the order on 11/16/for $ Considering this case closedRegards,Ted [redacted] Manager Customer Experience###-###-####
This pertains to the complaint filed by Dr [redacted] ***Dr [redacted] and I spoke on the phone and came to a resolution Sportsman's Guide is issuing a refund in the amount of $and $41.78, these refunds will be applied back to the credit card beginning with 5370, and expiration date of May If there are any further issues, I can reach at ###-###-####Regards,Ted [redacted] Sportsman's Guide Manager Product Services
Hello Mr [redacted] ,Sportsman's Guide is processing a refund in the amount of $30.00, this refund will be in a form of a check A refunded of $was processed back to the original credit card used to purchase the product The refund for the $was issued back on June 10thWe apologize for the inconvenience and we hope to have an opportunity to service you in the futureRegards,Ted [redacted] Manager Product Services
This pertains to the complaint filed by Mr [redacted] Mr [redacted] and I spoke personally and resolved the situation We are considering this case closedRegards,Ted [redacted] Product Services Manager
This pertains to the complaint filed by Mr [redacted] *** I was not able to find a customer in our data base by the name of [redacted] at the address of [redacted] **, Los Angeles, CA I did find an account in our data base using the email address of [redacted] For the protection of our customers I would need the correct billing name and address for the order in reference Regards,Ted [redacted] Sportsman's Guide
This pertains to the compliant filed by Mr [redacted] On March 10th, a refund was posted back to Mr [redacted] 's credit card in the amount of $ The order number is [redacted] Order number [redacted] has an outstanding balance of $for shipping and handling I am refunding that today This will be posted back to the credit card today, please allow to hours for the credit card to post it back to the your account If you have any further questions please contact me at ###-###-#### I also contacted Mr [redacted] on his phone number listed on his account and let him a message with my contact informationRegards,Ted [redacted] Manager Product Services
This pertains to Case ID [redacted] , filed by Mr [redacted] We have reached out to Mr [redacted] and resolved the complaintWe are considering this case closed Regards, Ted [redacted] SrManager Customer Experiance
Initial Business Response / [redacted] (1000, 5, 2016/01/20) */ This pertains to Case ID [redacted] filed by Mr [redacted] Sportsman's Guide has reached out to Mr [redacted] on 1/12/at 4:59pm, then again on 1/13/at 5:34pm and on 1/19/at 11:45amAll three times a message was left for Mr [redacted] to contact me back to come to a resolution Please contact me at [redacted] Regards, Ted [redacted] Manager Customer Experience Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please state your response through this form, so that it can be properly documented Final Business Response / [redacted] (1000, 11, 2016/02/10) */ This pertains to Case ID [redacted] , filed by Mr [redacted] Mr [redacted] , Included below is our original communication notifying you of an pricing error on an item you purchasedIncluded with this notification is a $gift card for any convenience you may have incurredAlthough we implement steps to prevent errors, mistakes do occurWe reserve the right to make correctionsIn this instance we canceled your order with the price error and did not charge you for the order Again we apologize for this mistake and any inconvenience this may have caused We've made a mistakeOur price for the Ammo you've ordered (Item No620530, 1,rdsMagtech 9mm Ammo) was priced in error, and we will not be able to honor that priceWe do our best to make sure prices are correctly reflected in our ads, but as stated on our website, we reserve the right to make corrections when pricing errors occur If this item has not already been cancelled from your order, it will be in the next hoursWe sincerely apologize for this errorPlease accept this $eGift Certificate to be used on your next orderJust use code: [redacted] before March 31st, If you would like to order this ammo in the future, it will be available to Club Members for $and $to non-membersCurrently the ammo is out of stock; if you'd like to be alerted when this ammo is in stock at the above price, simply click the "Notify Me" link below, and then click on the green Notify Me button on the item pageFill out your information and we will notify you as soon as it is available for purchase Regards, Ted [redacted] Customer Experience Manager