This pertains to the complaint filed by Dr [redacted] , ID [redacted] Dr [redacted] , The shoes were shipped yesterday next day air on tracking number [redacted] , expected delivery date is today January 12, We are sorry for any inconvenience this may have caused you Kind regards,Ted [redacted] SrManager Customer ExperienceSportsman's Guide651/ [redacted]
This response pertains to the complaint filed by Mrand Mrs [redacted] .We contacted the [redacted] 's and came to a resolution We are considering this case closed.Thanks,Ted [redacted] Product Services ManagerSportsman's Guide
This pertains to the complaint filed by Mr [redacted] We have reached out to Mr [redacted] but have not received a response We have also discussed this with Mr [redacted] on 8/11/ Mr [redacted] can contact me directly at my number belowTed [redacted] Manager Product Services###-###-####
Initial Business Response / [redacted] (1000, 12, 2015/10/22) */ The free trial membership was a promotion with an auto renewal for a year of the Club at the end of daysSince the customer did not want the auto renewal, the membership charge of $was refunded in full on 9/17/
This pertains to the complaint filed by Mr [redacted] *** We reached out to Mr [redacted] and resolved the situation We are considering this case closed Regards,Ted [redacted] Manager of Product Services
Initial Business Response / [redacted] (1000, 12, 2016/01/07) */ Customer was contacted regarding his complaintOffered customer a gift card for the issue and apologizedWe consider the issue closed Initial Consumer Rebuttal / [redacted] (2000, 14, 2016/01/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Sportsman's Guide management contacted me, apologized for the error, issued a store credit, and corrected the misleading online adI am glad to see that the previous supervisor I had spoke with does not represent management as a whole at the Sportsman's Guide as the performance and lack of concern of the original supervisor was troublesome I am satisfied with the resolution offered to me and I will continue to do business with the Sportsman's Guide as I am a long time customer
This pertains to the complaint filed by Mr [redacted] , case ID [redacted] Mr [redacted] and I spoke over the phone and resolved the situation We are considering this case closedRegards,Ted [redacted] Director of Customer Experience
Initial Business Response / [redacted] (1000, 12, 2015/10/22) */ A refund for the full amount originally charged was processed back to the credit card on 9/30/
Initial Business Response / [redacted] (1000, 5, 2016/03/01) */ This pertains to Case ID [redacted] , filed by Mr [redacted] We spoke to Mr [redacted] and have resolved the complaintWe are considering the case closed Thanks, Ted [redacted] SrManager Customer Experience
Initial Business Response / [redacted] (1000, 5, 2016/01/12) */ This response is in reference to Case ID XXXXXXXX, filed by Mr [redacted] *** Sportsman's Guide has contacted Mr***Mr [redacted] understood the pricing of items was in errorWe are considering this resolved Thanks, Ted [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) They were very nice, had a good conversationBusiness is not honoring the advertised price as it was a computer errorI do appreciate their time and courtesy in calling me back
This pertains to the compliant filed by Mr [redacted] Mr [redacted] and I spoke over the phone and came to an understanding We are considering this case closedThanks,Ted [redacted] Manager Product Services
I am rejecting this response because: The way the business went about cancelling my order is not rightThe business blamed the cancellation on the customer, claiming that it was my error and that is why the order was cancelledThus was not true, and took contacting the business three times to finally receive a responseBefore in placed my order, I called and was assured the item would be delivered by January 1stI've attached screen shots of these datesIf you would like more evidence, I can supply that as well
This pertains to the complaint filed by Mr***, case ID [redacted] Mr***,We are in the process of refunding you $18.48, this will go back to the original credit card used on the order Once this refund is received you will have been refunded in full You did process a chargeback in the full amount of the order, which was $ At that time we had already refunded you $ When submitting an order you will receive a thank you for submitting your order and then an order confirmation letting you know the order was submitted successfully We apologize this happened and hope to hear from you soon Kind regards,Ted [redacted] SrManager Customer ExperienceSportsman's Guide651/ [redacted]
This pertains to the complaint filed by the Mr***, case ID ***. Mr***, Yes we should of had better communicated this to customers at the time of cancel. I've attached your original order confirmation that stated the expected shipping date of December 23, 2017. The backorder was too close to the January 1, deadline and due to that it was cancelled. Again, the way we cancelled it was the most effective way to make sure we got all the orders cancelled before Prop took effect. I do understand and I've emailed you a $gift card that can be used in conjunction with our promotional coupons. Kind regards,Ted ***SrManager Customer ExperienceSportsman's Guide###-###-####
This pertains to the complaint filed by Mr*** ***. Sportsman's Guide has worked closely with Mr*** on a conversion process for the product he ordered. We are considering this case closed. Thanks,Ted ***Product Services ManagerSportsman's Guide
Initial Business Response /* (1000, 5, 2015/07/01) */
This information is listed in our FAQ section on our websiteWe do match prices on items sold elsewhere cheaper than usTo receive the price match the item must have been purchased within the last days, the cheapest priced item must be
sold by a nationally known retailer with the item in stock, and it will need to be the exact same manufactures stock number
We will not be able to match clearance items nor items sold by wholesalers or clubs
Initial Consumer Rebuttal /* (3000, 7, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
no where on the following email is the reply stated
________________________________________
Guaranteed lowest prices on these great items:
IWI Tavor SAR Flattop FD16, Semi-automatic, NATO, Centerfire, TSFD16, ***, Flat Dark Earth Finish
IWI Tavor SAR-B16, Semi-automatic, NATO, TSG16, ***, 16.5" Barrel
You can always count on getting the lowest prices at The Guide! If you find a lower advertised price for any item we sell within days of placing your order, we will refund you the difference!
________________________________________
Other items you may be interested in:
________________________________________
Shop By Department Shop By Brand Ordering
Ammo & Shooting
Clothing
Truck Accessories
Hunting
Fishing
Outdoor Recreation
Military Surplus
Boating
Tools & Power Equipment
Boots & Shoes
Camping
Home & Gifts
Guide Gear(r)
Wolf(r)
HQ IssueTM
Federal(r)
Carhartt(r)
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Use your name
and Customer ID#
to order online or
toll-free at:
***
________________________________________
BUY GIFT CARDS >
You are receiving this email because you requested ***@chartermi.net
to be optto receive email from The Sportsman's Guide
The Sportsman's Guide *** StPaul, MN 55075-
the actual email can be forwarded if wanted and it does not include any of the exceptions now stated.doc attached
Final Business Response /* (4000, 9, 2015/07/11) */
Due to the varying costs affecting the price point of firearms, we are unable to match any competitor pricing at this timeWe are actively pursuing the lowest price possible for our products, including the newest acquisition of firearm salesWe have to take into account all the factors included in the pricing outside of our companyWe have found that by including some of these factors, we are still offering incredibly competitive price points
Initial Business Response /* (1000, 14, 2016/01/11) */
We contacted the customer and came to a resolutionWe apologize and consider this case closed
Initial Consumer Rebuttal /* (2000, 16, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This pertains to the complaint filed by Dr [redacted] , ID [redacted] Dr [redacted] , The shoes were shipped yesterday next day air on tracking number [redacted] , expected delivery date is today January 12, We are sorry for any inconvenience this may have caused you Kind regards,Ted [redacted] SrManager Customer ExperienceSportsman's Guide651/ [redacted]
This response pertains to the complaint filed by Mrand Mrs [redacted] .We contacted the [redacted] 's and came to a resolution We are considering this case closed.Thanks,Ted [redacted] Product Services ManagerSportsman's Guide
This pertains to the complaint filed by Mr [redacted] We have reached out to Mr [redacted] but have not received a response We have also discussed this with Mr [redacted] on 8/11/ Mr [redacted] can contact me directly at my number belowTed [redacted] Manager Product Services###-###-####
Initial Business Response / [redacted] (1000, 12, 2015/10/22) */ The free trial membership was a promotion with an auto renewal for a year of the Club at the end of daysSince the customer did not want the auto renewal, the membership charge of $was refunded in full on 9/17/
This pertains to the complaint filed by Mr [redacted] *** We reached out to Mr [redacted] and resolved the situation We are considering this case closed Regards,Ted [redacted] Manager of Product Services
I am rejecting this response because: tried but contacting back at the number provide some with no answer
Initial Business Response / [redacted] (1000, 12, 2016/01/07) */ Customer was contacted regarding his complaintOffered customer a gift card for the issue and apologizedWe consider the issue closed Initial Consumer Rebuttal / [redacted] (2000, 14, 2016/01/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Sportsman's Guide management contacted me, apologized for the error, issued a store credit, and corrected the misleading online adI am glad to see that the previous supervisor I had spoke with does not represent management as a whole at the Sportsman's Guide as the performance and lack of concern of the original supervisor was troublesome I am satisfied with the resolution offered to me and I will continue to do business with the Sportsman's Guide as I am a long time customer
This pertains to the complaint filed by Mr [redacted] , case ID [redacted] Mr [redacted] and I spoke over the phone and resolved the situation We are considering this case closedRegards,Ted [redacted] Director of Customer Experience
Initial Business Response / [redacted] (1000, 12, 2015/10/22) */ A refund for the full amount originally charged was processed back to the credit card on 9/30/
Initial Business Response / [redacted] (1000, 5, 2016/03/01) */ This pertains to Case ID [redacted] , filed by Mr [redacted] We spoke to Mr [redacted] and have resolved the complaintWe are considering the case closed Thanks, Ted [redacted] SrManager Customer Experience
Initial Business Response / [redacted] (1000, 5, 2016/01/12) */ This response is in reference to Case ID XXXXXXXX, filed by Mr [redacted] *** Sportsman's Guide has contacted Mr***Mr [redacted] understood the pricing of items was in errorWe are considering this resolved Thanks, Ted [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) They were very nice, had a good conversationBusiness is not honoring the advertised price as it was a computer errorI do appreciate their time and courtesy in calling me back
This pertains to the compliant filed by Mr [redacted] Mr [redacted] and I spoke over the phone and came to an understanding We are considering this case closedThanks,Ted [redacted] Manager Product Services
Initial Business Response / [redacted] (1000, 5, 2015/10/21) */ We unsubscribed this customer's email on 10/13/per his request Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/22) */
I am rejecting this response because: The way the business went about cancelling my order is not rightThe business blamed the cancellation on the customer, claiming that it was my error and that is why the order was cancelledThus was not true, and took contacting the business three times to finally receive a responseBefore in placed my order, I called and was assured the item would be delivered by January 1stI've attached screen shots of these datesIf you would like more evidence, I can supply that as well
This pertains to the complaint filed by Mr***, case ID [redacted] Mr***,We are in the process of refunding you $18.48, this will go back to the original credit card used on the order Once this refund is received you will have been refunded in full You did process a chargeback in the full amount of the order, which was $ At that time we had already refunded you $ When submitting an order you will receive a thank you for submitting your order and then an order confirmation letting you know the order was submitted successfully We apologize this happened and hope to hear from you soon Kind regards,Ted [redacted] SrManager Customer ExperienceSportsman's Guide651/ [redacted]
This pertains to the complaint filed by the Mr***, case ID ***. Mr***, Yes we should of had better communicated this to customers at the time of cancel. I've attached your original order confirmation that stated the expected shipping date of December 23, 2017. The backorder was too close to the January 1, deadline and due to that it was cancelled. Again, the way we cancelled it was the most effective way to make sure we got all the orders cancelled before Prop took effect. I do understand and I've emailed you a $gift card that can be used in conjunction with our promotional coupons. Kind regards,Ted ***SrManager Customer ExperienceSportsman's Guide###-###-####
This pertains to the complaint filed by Mr*** ***. Sportsman's Guide has worked closely with Mr*** on a conversion process for the product he ordered. We are considering this case closed. Thanks,Ted ***Product Services ManagerSportsman's Guide
Initial Business Response /* (1000, 5, 2015/07/01) */
This information is listed in our FAQ section on our websiteWe do match prices on items sold elsewhere cheaper than usTo receive the price match the item must have been purchased within the last days, the cheapest priced item must be
sold by a nationally known retailer with the item in stock, and it will need to be the exact same manufactures stock number
We will not be able to match clearance items nor items sold by wholesalers or clubs
Initial Consumer Rebuttal /* (3000, 7, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
no where on the following email is the reply stated
________________________________________
Guaranteed lowest prices on these great items:
IWI Tavor SAR Flattop FD16, Semi-automatic, NATO, Centerfire, TSFD16, ***, Flat Dark Earth Finish
IWI Tavor SAR-B16, Semi-automatic, NATO, TSG16, ***, 16.5" Barrel
You can always count on getting the lowest prices at The Guide! If you find a lower advertised price for any item we sell within days of placing your order, we will refund you the difference!
________________________________________
Other items you may be interested in:
________________________________________
Shop By Department Shop By Brand Ordering
Ammo & Shooting
Clothing
Truck Accessories
Hunting
Fishing
Outdoor Recreation
Military Surplus
Boating
Tools & Power Equipment
Boots & Shoes
Camping
Home & Gifts
Guide Gear(r)
Wolf(r)
HQ IssueTM
Federal(r)
Carhartt(r)
Browning(r)
Use your name
and Customer ID#
to order online or
toll-free at:
***
________________________________________
BUY GIFT CARDS >
You are receiving this email because you requested ***@chartermi.net
to be optto receive email from The Sportsman's Guide
The Sportsman's Guide *** StPaul, MN 55075-
the actual email can be forwarded if wanted and it does not include any of the exceptions now stated.doc attached
Final Business Response /* (4000, 9, 2015/07/11) */
Due to the varying costs affecting the price point of firearms, we are unable to match any competitor pricing at this timeWe are actively pursuing the lowest price possible for our products, including the newest acquisition of firearm salesWe have to take into account all the factors included in the pricing outside of our companyWe have found that by including some of these factors, we are still offering incredibly competitive price points
Initial Business Response /* (1000, 14, 2016/01/11) */
We contacted the customer and came to a resolutionWe apologize and consider this case closed
Initial Consumer Rebuttal /* (2000, 16, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This pertains to the complaint filed by Mr*** ***. Mr*** and I spoke and we are considering this case closed. Thanks,Ted ***Manager Product Services