Initial Business Response /* (1000, 8, 2016/02/08) */
This pertains to Case ID ***, filed by Mr***
We spoke to Mr*** and resolved the situationWe are considering this case closed
Thanks,
Ted ***
Customer Experience Manager
Initial Business Response /* (1000, 5, 2016/01/12) */
This is in reference to Case ID XXXXXXXX, filed by Mr***
Sportsman's Guide has contacted Mr***Mr*** was informed that this was a pricing error and was issued a gift cardWe are considering this resolved
Initial
Consumer Rebuttal /* (3000, 7, 2016/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They gave me a $e-certificate on a $700+ order that they made a mistake onThat's like 1% of the totalNot satisfied unless I receive a large e-certificate, of at least $
This pertains to the rebuttal from MrCarl ***. Any refunds are mailed back to the address listed on the original check. It appears you have not received the check for $49.36. Are you looking for a refund or are you looking for a refund? If you are looking for a refund I will need to verify that the check was not cashed before reissuing another. Thanks,Ted ***Manager Product Services
Initial Business Response /* (1000, 5, 2015/06/10) */
We apologize for the delay with shipping your orderIt appears there was a check hold on your order that was not removedWe have removed the hold so that your order will ship out by 6/11/We have upgraded your shipping to Next Day Air at
no additional chargeAdditionally, we have refunded you for the original shipping charges of $You will receive a refund check of $in the mail within 7-business daysOnce again we apologize for the frustration this has caused
Initial Business Response /* (1000, 12, 2016/01/08) */
Contacted customer and discussed their complaint with themOffered a gift card for their troubles and apologizedConsidering this case closed
This is the response to the complaint filed *** ***. We have processed a refund in the amount of $back to the original credit card used to place the order. The refund is dated June 2nd, 2017. If you have not received that refund please let me know. We do
require all customers to verify their account information to validate that the caller is the account holder for fraud. If you would like us not to have your phone number listed on your account, we can remove it. Keep in mind that any communication would need to be done via your email or direct mail. If you have any additional questions or concerns, feel free to reach out to me. My contact information is below. We are considering this case closed.Regards,Ted ***SrManager customer service/credit###-###-####
This pertains to the complaint filed by Mr*** ***. Mr*** and I spoke directly and came to a resolution. We are considering this case closed. Thanks,Ted *** *** ***SoSaint Paul, MN
This pertains to the complaint filed by Mr*** ***. I was not able to find a customer in our data base by the name of *** *** at the address of *** * *** **, Los Angeles, CA 90026. I did find an account in our data base using the email address of
***. For the protection of our customers I would need the correct billing name and address for the order in reference. Regards,Ted ***Sportsman's Guide
This pertains to the compliant filed by Ms*** L ***. Sportsman's Guide and Ms*** spoke and we will be refunding $to the original form of payment. We are considering this case closed. Thanks,Ted ***Sportsman's Guide
This pertains to the complaint filed by Mrand Mrs***, complaint ID ***. Mrand Mrs*** and I spoke about their situation and came to a resolution. We are considering this complaint closed. Thanks,Ted ***Manager Customer ExperienceSportsman's Guide***
Initial Business Response /* (1000, 5, 2016/02/18) */
This pertains to Case ID ***, filed by Mr*** II
Spoke to Mr*** II regarding the situation and came to an understandingConsidering this case closed
Thanks,
Ted ***
Manager Customer Experience
Initial
Consumer Rebuttal /* (3000, 7, 2016/02/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not be satisfied with the company response until my refund is receivedThe gesture by the customer service representative to contact me personally was genuine,as I expressed, however,I do not trust that the resolution is valid pending the receipt of my funds
Initial Business Response /* (1000, 17, 2015/12/17) */
We received your letter yesterday and have tried to contact Mr*** twice to no availWe will work diligently towards a resolution and will contact you once the matter is resolved
Initial Consumer Rebuttal /* (3000, 19,
2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received any attempted contactI will contact them
Final Business Response /* (4000, 21, 2015/12/21) */
This response is in reference to Case Id 57316568, filed by MrDan *** 10/25/
Sportsman's Guide has contacted and resolved Mr***'s complaintMr*** understood the pricing of items was in errorSportsman's Guide provided Mr*** complimentary product in good faith to compensate Mr*** for his dissatisfaction that resulted from this error
Mr*** agreed this issue has been resolved to his satisfaction
Thanks,
Matt ***
Final Consumer Response /* (2000, 23, 2015/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The Sportsman Guide made a formal apology and offered me a substantial giftI feel that they have gone to great lengths to make this right and would recommend doing business with them
This pertains to the complaint filed by Mr*** ***. Sportsman's Guide and Mr*** have come to terms on a resolution. Sportsman's Guide will be issuing a refund in the amount of $75.00, the refund be put on the same credit card that was used to charge the original
payment. We are considering this case closed. Regards,Ted ***Product Services Manager
This pertains to the claims field by Mr*** We’ve made a mistakeOur price and description on the web for the Ammo you’ve ordered (Item No592938, Winchester Ammo) was priced and described on the web in error, and we will not be able to honor that price or the quantity. Our
order confirmation email that was sent to you on 6/21/around 6:19pm does state the correct price and description. We do our best to make sure prices and descriptions are correctly reflected in our ads, but as stated on our website, we reserve the right to make corrections when these errors occur. The ammo has already been cancelled from your order. We sincerely apologize for this error. I see your order for the DPMS Winchester firearm that was ordered on 6/19/2016, order number ***. The firearm was shipped to Allen’s Gun and Leather in Lenoir City Tennessee. I will contact them and arrange pick up for the firearm. Upon the return of the firearm there will be a 15% restocking fee. The refund would be $659.72. Regards, Ted Product Services Manager
Initial Business Response /* (1000, 10, 2015/08/10) */
This was a pricing error made by our companyWe immediately canceled the orders and notified the customers of the errorWe state on our website that we reserve the right to correct and pricing errorsWe left a message on 7/6/in regards
to the cancellation and sent the customer a $coupon for the inconvenience causedThat coupon information was included in an email sent on 7/to the customer as well
This pertains to the complaint filed by Mr*** ***, case ID ***. The information provided to you was incorrect, we did not cancel item *** (AAC) off your order because of the FTC day rule and I apologize for that. We cancelled that product off your order due to
Proposition 63. Starting January 1, all ammo purchases must be done through a face to face transaction. The product was on backorder and we were not going to get the item in, shipped and to you in time for when Proposition takes effect. If you would like to speak to me regarding this, I can be reached at ###-###-####. Kind regards,Ted ***SrManager Customer ExperienceSportsman's Guide
This pertains to the complaint filed by Mr***. Sportsman's Guide and Mr*** are actively working closely on resolving the concerns Mr*** brought to our attention. We are considering this case closed. Regards,Ted ***Manager Product ServicesSportsman's Guide
This pertains to the complaint filed by Mr***. Sportsman's Guide and Mr*** spoke and resolved the issue, we are considering this case closed. Thanks,Ted ***Manager Product Services
This pertains to the complaint filed by Mr*** ***. I tried to reach out to Mr*** but was not able to connect. Sportsman's Guide is in the process of refunding back the customer's MasterCard $39.99. In January the customer selected to purchase the Buyer's Club and
was offered auto renewal. The auto renewal was not canceled, thus causing us to charge him $39.99. Mr*** can expect us not to auto renewal his membership again. I can be personally reached at ###-###-####, I would like to talk to Mr***. Regards,Ted ***Manager Product Services
Initial Business Response /* (1000, 16, 2016/01/07) */
Contacted customer to inform him that his account has been flagged effective November 1st, he will no longer be solicited through other companies from the Sportsman's Guide
Initial Business Response /* (1000, 8, 2016/02/08) */
This pertains to Case ID ***, filed by Mr***
We spoke to Mr*** and resolved the situationWe are considering this case closed
Thanks,
Ted ***
Customer Experience Manager
Initial Business Response /* (1000, 5, 2016/01/12) */
This is in reference to Case ID XXXXXXXX, filed by Mr***
Sportsman's Guide has contacted Mr***Mr*** was informed that this was a pricing error and was issued a gift cardWe are considering this resolved
Initial
Consumer Rebuttal /* (3000, 7, 2016/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They gave me a $e-certificate on a $700+ order that they made a mistake onThat's like 1% of the totalNot satisfied unless I receive a large e-certificate, of at least $
This pertains to the rebuttal from MrCarl ***. Any refunds are mailed back to the address listed on the original check. It appears you have not received the check for $49.36. Are you looking for a refund or are you looking for a refund? If you are looking for a refund I will need to verify that the check was not cashed before reissuing another. Thanks,Ted ***Manager Product Services
Initial Business Response /* (1000, 5, 2015/06/10) */
We apologize for the delay with shipping your orderIt appears there was a check hold on your order that was not removedWe have removed the hold so that your order will ship out by 6/11/We have upgraded your shipping to Next Day Air at
no additional chargeAdditionally, we have refunded you for the original shipping charges of $You will receive a refund check of $in the mail within 7-business daysOnce again we apologize for the frustration this has caused
Initial Business Response /* (1000, 12, 2016/01/08) */
Contacted customer and discussed their complaint with themOffered a gift card for their troubles and apologizedConsidering this case closed
This is the response to the complaint filed *** ***. We have processed a refund in the amount of $back to the original credit card used to place the order. The refund is dated June 2nd, 2017. If you have not received that refund please let me know. We do
require all customers to verify their account information to validate that the caller is the account holder for fraud. If you would like us not to have your phone number listed on your account, we can remove it. Keep in mind that any communication would need to be done via your email or direct mail. If you have any additional questions or concerns, feel free to reach out to me. My contact information is below. We are considering this case closed.Regards,Ted ***SrManager customer service/credit###-###-####
This pertains to the complaint filed by Mr*** ***. Mr*** and I spoke directly and came to a resolution. We are considering this case closed. Thanks,Ted *** *** ***SoSaint Paul, MN
This pertains to the complaint filed by Mr*** ***. I was not able to find a customer in our data base by the name of *** *** at the address of *** * *** **, Los Angeles, CA 90026. I did find an account in our data base using the email address of
***. For the protection of our customers I would need the correct billing name and address for the order in reference. Regards,Ted ***Sportsman's Guide
This pertains to the compliant filed by Ms*** L ***. Sportsman's Guide and Ms*** spoke and we will be refunding $to the original form of payment. We are considering this case closed. Thanks,Ted ***Sportsman's Guide
This pertains to the complaint filed by Mrand Mrs***, complaint ID ***. Mrand Mrs*** and I spoke about their situation and came to a resolution. We are considering this complaint closed. Thanks,Ted ***Manager Customer ExperienceSportsman's Guide***
Initial Business Response /* (1000, 5, 2016/02/18) */
This pertains to Case ID ***, filed by Mr*** II
Spoke to Mr*** II regarding the situation and came to an understandingConsidering this case closed
Thanks,
Ted ***
Manager Customer Experience
Initial
Consumer Rebuttal /* (3000, 7, 2016/02/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not be satisfied with the company response until my refund is receivedThe gesture by the customer service representative to contact me personally was genuine,as I expressed, however,I do not trust that the resolution is valid pending the receipt of my funds
Initial Business Response /* (1000, 17, 2015/12/17) */
We received your letter yesterday and have tried to contact Mr*** twice to no availWe will work diligently towards a resolution and will contact you once the matter is resolved
Initial Consumer Rebuttal /* (3000, 19,
2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received any attempted contactI will contact them
Final Business Response /* (4000, 21, 2015/12/21) */
This response is in reference to Case Id 57316568, filed by MrDan *** 10/25/
Sportsman's Guide has contacted and resolved Mr***'s complaintMr*** understood the pricing of items was in errorSportsman's Guide provided Mr*** complimentary product in good faith to compensate Mr*** for his dissatisfaction that resulted from this error
Mr*** agreed this issue has been resolved to his satisfaction
Thanks,
Matt ***
Final Consumer Response /* (2000, 23, 2015/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The Sportsman Guide made a formal apology and offered me a substantial giftI feel that they have gone to great lengths to make this right and would recommend doing business with them
This pertains to the complaint filed by Mr*** ***. Sportsman's Guide and Mr*** have come to terms on a resolution. Sportsman's Guide will be issuing a refund in the amount of $75.00, the refund be put on the same credit card that was used to charge the original
payment. We are considering this case closed. Regards,Ted ***Product Services Manager
This pertains to the claims field by Mr*** We’ve made a mistakeOur price and description on the web for the Ammo you’ve ordered (Item No592938, Winchester Ammo) was priced and described on the web in error, and we will not be able to honor that price or the quantity. Our
order confirmation email that was sent to you on 6/21/around 6:19pm does state the correct price and description. We do our best to make sure prices and descriptions are correctly reflected in our ads, but as stated on our website, we reserve the right to make corrections when these errors occur. The ammo has already been cancelled from your order. We sincerely apologize for this error. I see your order for the DPMS Winchester firearm that was ordered on 6/19/2016, order number ***. The firearm was shipped to Allen’s Gun and Leather in Lenoir City Tennessee. I will contact them and arrange pick up for the firearm. Upon the return of the firearm there will be a 15% restocking fee. The refund would be $659.72. Regards, Ted Product Services Manager
Initial Business Response /* (1000, 10, 2015/08/10) */
This was a pricing error made by our companyWe immediately canceled the orders and notified the customers of the errorWe state on our website that we reserve the right to correct and pricing errorsWe left a message on 7/6/in regards
to the cancellation and sent the customer a $coupon for the inconvenience causedThat coupon information was included in an email sent on 7/to the customer as well
This pertains to the complaint filed by Mr*** ***, case ID ***. The information provided to you was incorrect, we did not cancel item *** (AAC) off your order because of the FTC day rule and I apologize for that. We cancelled that product off your order due to
Proposition 63. Starting January 1, all ammo purchases must be done through a face to face transaction. The product was on backorder and we were not going to get the item in, shipped and to you in time for when Proposition takes effect. If you would like to speak to me regarding this, I can be reached at ###-###-####. Kind regards,Ted ***SrManager Customer ExperienceSportsman's Guide
This pertains to the complaint filed by Mr***. Sportsman's Guide and Mr*** are actively working closely on resolving the concerns Mr*** brought to our attention. We are considering this case closed. Regards,Ted ***Manager Product ServicesSportsman's Guide
This pertains to the complaint filed by Mr***. Sportsman's Guide and Mr*** spoke and resolved the issue, we are considering this case closed. Thanks,Ted ***Manager Product Services
This pertains to the complaint filed by Mr*** ***. I tried to reach out to Mr*** but was not able to connect. Sportsman's Guide is in the process of refunding back the customer's MasterCard $39.99. In January the customer selected to purchase the Buyer's Club and
was offered auto renewal. The auto renewal was not canceled, thus causing us to charge him $39.99. Mr*** can expect us not to auto renewal his membership again. I can be personally reached at ###-###-####, I would like to talk to Mr***. Regards,Ted ***Manager Product Services
Initial Business Response /* (1000, 16, 2016/01/07) */
Contacted customer to inform him that his account has been flagged effective November 1st, he will no longer be solicited through other companies from the Sportsman's Guide